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MaidServe

Los Angeles, CA

(656)

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4 hires on Bark

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Reviews (656)

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4.5/5

656 customer reviews

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25 June 2021

I rarely leave negative reviews but I had a rough time with this company so I just wanted to warn others before spending money. The first time I scheduled a cleaning, the cleaners never arrived, so I called and was eventually told they had gotten into an accident. I was glad to hear everyone was okay - and was totally fine to be rescheduled for the next day. The next day, they arrived on time, and when I came back the place smelled great. It wasn't the most thorough clean (windowsill and crevices were pretty dirty and the floors were still dirty when I wiped with a paper towel) but I actually was pleased enough to call them up and book services for every 3 weeks. This was confirmed via phone. So 3 weeks rolls around, no one shows up. I call after waiting an hour and was simply told they were "checking dispatch." It was fairly obvious they had just messed up the scheduling once again. I asked them to cancel the cleaning and also remove me from the every 3 weeks service, and never even got a confirmation of this. I really hate leaving reviews but when the scheduling is this unreliable I had to. More...

Reviewed on Yelp

25 June 2021

I love their service and the crew they sent to my house were so polite , professional and trustworthy. Highly recommend them

Reviewed on Yelp

12 June 2021

Team Melissa cleaned my condo right before move in and I had requested a deep clean. They did a fantastic job and made the entire move in process so much easier.

Reviewed on Yelp

4 June 2021

I'm not really sure why MaidServe has such great reviews. I've attempted to schedule with them twice.The first time I was sent an email and when I emailed to confirm, they never responded. I then received a text a few days later from someone saying they're coming that day when I never officially confirmed the date/time? Which was a little odd, I proceeded to cancel since I was not available that day. A few days ago, I received another text message saying that they're at my address (which wasn't my address), but I really needed someone to come in so I asked if they would be able to come next week, and they never responded to me.I find this entire process and company to be extremely unorganized and unprofessional. If you read this and have experience the same and have found a better cleaning service in the LA area please let me know! Thank you! More...

Reviewed on Yelp

22 May 2021

When I initially booked a first appointment 2+ weeks out, the staff was very responsive in coordinating recurring dates and payment. The cleaners were supposed to come between 9-10am, but at 9:20 I get a text message apology, saying that they had to cancel as one of the maids called out sick. The text said that the earliest availability they had was a couple days later or the following week. I responded with some available times in that time range, but never heard back on when they could reschedule. I waited a day and called and left a message asking for a call back so that I could reschedule. And that was also ignored. So finally I texted and cancelled my tentative recurring appointment date. And then I got an immediate response, acknowledging my cancellation and asking if I wanted to reschedule. So yeah, I "rescheduled" with Maggy Maid and had a MUCH better experience. More...

Reviewed on Yelp

16 May 2021

Thanks so much for the great service, team Brian did an amazing job on my condo cleaning. Listing the property for sale, he was able to make the condo shine like new for the photos.Thanks again

Reviewed on Yelp

14 May 2021

I do not recommend this company. I first hired this company to clean my one bedroom apartment in April and requested a deep cleaning. A deep cleaning did not occur. After they left, I had to clean certain areas myself (blinds, fridge, and vacuum). After that experience I wrote a review here on Yelp about the poor service. The company reached out to me and offered me a full refund and discounted future service to take down my review. I actually did not accept the full refund because the women that cleaned did do SOME cleaning and I said a 50% refund will be fine and agreed to take down my review. The person I spoke with someone managed to blame the poor service on the pandemic and admitted that the women that came to clean got tired. Like other reviews have mentioned, the cleaning crew was very friendly and nice. That is the only positive. I told them that I'd like to give them another shot and scheduled another cleaning for May 14. This appointment was confirmed via email. On May 13 I decided to email them to confirm that they were still coming the next day. I was informed that they did not have a record of my appointment on that day and that they did not have anyone available to come. I have company arriving the evening of May 14 so this is a major inconvenience for me as I have other things I need to take care of. Don't be fooled by the high rating. I will not be taking down this review. More...

Reviewed on Yelp

12 May 2021

This company has been great to work with from the beginning. Alejandra got in touch over text (my favorite!) and was friendly, and helpful, and she made booking easy. The cleaning team, Guillermo and Alejandro, showed up on time, masked up, and ready to rock. They were friendly and energetic and I was really impressed with how thoroughly they cleaned my house. They even did some stuff I've been putting off for ages like the burned on junk inside of the toaster oven and greasy iron stove burner grates - they took care of a lot of things that have been on my to-do list for months without my even mentioning them. And I can tell their cleaning was thorough because they discovered one of our dog's hiding spots for a particularly gross doggy treasure that we didn't even know about yet. With our kiddo just starting to get into everything, I'm SUPER grateful they found it before she did and got it all cleaned up so we don't have to worry. I was initially wary of a service that charged based on how long the job took, but they hustled the entire time they were here and the house looks and smells great and, in the end, I felt like the service was a really great deal and the price was more than fair. Can't wait to see them again soon! More...

Reviewed on Yelp

11 May 2021

Disappointed about how I was handled.  Made appointments for this company to come back for a rotational service. I waited for one appointment which was postponed. This company put me off on two occasions.  One the second occasion they stated "sorry, you are too far out of our driving distance".  That was not the case on the first two times that they came.  Unprofessional resolve. You never tell a patron, after postponing twice, "sorry, you are out of our way." More...

Reviewed on Yelp

8 May 2021

It saddens me to write this horrific review because the ladies that did come out was very nice and polite however the cleaning job was a waste of money and time ! I stayed and worked from home for the cleaning crew to ask me any questions as far as cleaning goes in my house ! I recently got surgery and was looking for a service that would do "deep cleaning " and boy oh boy this was not that service ! Before booking they told me what they specialize in and what they said does not match the actions of cleaning . Very disappointed. I sent pictures to Alejandra and although she was kind to refund me some of my money I later discovered more mess that was never even touched . They sent 3 people for 2 hours I live in a 2bed 1 bath not big at all . And they did a horrific job ! The only area in the house that was considered "clean" was my bathroom . They left stickers on the floor I'm not sure how u can mop with stickers on the floor, they left dirt on my kitchen counters they failed to remove and wipe under appliances on my kitchen counter they failed to even wipe appliances to began with . I requested a full refund . This was seriously a waste of time and money . More...

Reviewed on Yelp

28 April 2021

Don't waste your money. I did not pay attention to the bad reviews and that was a huge mistake. The exact same thing happened to me. The estimated time for the job based on the size of the place and what I needed deep cleaned was 2 hrs. I was told that "should be plenty" (it's a one bedroom condo). It took them 3 hr 15 min and I must say they did a really bad job. After a walk through I pointed out several areas that were still dirty (lots of crumbs, cat hair, spilled drinks in the fridge etc.) but after four or so I gave up and let the ladies go. I did not have time to let them redo everything. When I checked the rest of the apartment I was shocked and very disappointed. No attention to detail at all. This was not a deep cleaning. They even skipped some areas altogether. See pictures that I took AFTER the cleaning. The "funny" thing is I told them they don't need to vacuum the carpets at all to save them some time (we had carpet cleaners coming in the next day). So how come they did not finish on time and did such a bad job anyway? They knew exactly what I was asking for well before and should have estimated it better or planned for more cleaners.And then they charge me for the whole time without even bothering to let me know. They only had authorization to charge my credit card for what was agreed upon (2 hrs). The estimate was obviously wrong. But even then, just shooting me a text, hey we're gonna charge you $130 more.. would have been nice. No communication, no explanation, nothing. Their approach is absolutely unacceptable to me.The only positive thing was that the ladies were niceOverall, I am afraid I cannot recommend this business. More...

Reviewed on Yelp

23 April 2021

Amazing experience- I've worked with Erica, Myra and Maryam. They are all amazing and so sweet. My home always looks spotless and smells fresh after they are done.

Reviewed on Yelp

28 March 2021

We booked a move out cleaning a few days after moving out all our stuff from our 2 bedroom 2 bathroom apartment. The booking was easy, and I was able to get my questions answered and the hours booked with no issue. On the morning of the cleaning, the crew showed up earlier than what was scheduled, which was totally fine! We live in an apartment where we arranged that the security let the crew in without me being there. Once inside the unit, one of the ladies FaceTimed me, so we could go over what needed to be cleaned/focused on. She gave me an estimation of time. A couple hours later, I arrived to check on the progress. They were maybe about another half hour until completion. Everything looked good, so I was able to leave and let them finish up on their own. I really had to trust that they'd do a complete job. A week later (today), I showed up at the apartment to check how all the cleaning went. It was spotless. Our place was actually not very dirty but it did have sections that we never touched since moving in, and they addressed all the detailed areas, even all the hard water stains. They even seemed to have moved the appliances around to get on the sides, behind and underneath. We've booked a handful of cleaning services, and I was most impressed with this one. Highly recommend! More...

Reviewed on Yelp

27 March 2021

After posting previous review, management reached out to me almost immediately. The owner apologized for the poor service, and requested that we reach a resolution. He confirmed that employees are required to wear masks and gloves in clients' homes, and that this was simply an anomaly. I have been promised a refund and discounted service, should I decide to work with them again. More...

Reviewed on Yelp

26 March 2021

I had to change my review because I'm so disappointed with this service. I don't know if there's been a change in management, or what, but I'll never use MaidServe ever again. A mother and son team arrived at my house. They did the very bare minimum, and the woman had her mask completely removed when I checked in to see if they were almost done. Neither wore gloves, as promised by the website. Management was unresponsive when I reported these issues.After they left, I was afraid to be inside my house or touch anything. SO completely NOT worth it.If you care about your health, if you want a clean home, don't walk - run from this business! More...

Reviewed on Yelp

25 March 2021

Adriana and Chris were great and friendly. They did a great job and were very thorough in explaining everything that they were going to clean.

Reviewed on Yelp

16 March 2021

Was moving and needed someone to come in to deep clean the place before moving my family in. After communicating with the manager/owner (? ) via text and itemizing all the services I needed, they advised the "deep clean" service would get me what I needed. The crew arrived on time and spent 3 hours at the home unsupervised per my request, as I had other errands to run (moving amirite?). When they were done, they let me know, I came to pay them, and they left. After moving in yesterday, I am finding that there was no "deep clean" done on my new place at all. At best, they mopped and wiped down counters but the baseboards and bathrooms are clearly untouched, there are still spatters/smudges on the walls and counters, and doorknobs and light switches are grimy. I am highly disappointed in the service I received and actually would really like my money back, as I have already spent more time, money, and effort on my place than they did. 100% do not recommend. More...

Reviewed on Yelp

5 March 2021

The cleaning has been very well done and consistent. We had an issue with bleach/Carpet and they were quick to resolve the problem. Very professional. Worth spending a bit more for the professionalism. Thank you Alex and crew. More...

Reviewed on Yelp

1 March 2021

Alejandra was crisply responsive and graciously accommodating.  I was grateful that, when the crew initially scheduled for the job had Covid-19 contact, that Alejandra was able to schedule a substitute crew for the same day.  The MaidServe crew was extremely thorough, bringing all necessary supplies and equipment.  I was surprised that the team turned up a long-missing remote control:  this was no superficial one-and-done.  I would not hesitate to recommend or use Maidserve for a wide range of cleaning requirements. More...

Reviewed on Yelp

28 February 2021

Totally love it!We booked a deep cleaning and I was impressed with the service. They pay attention to every detail and care about doing a good job. Our apartment looks amazing. Thanks for providing top quality cleaning service. More...

Reviewed on Yelp

27 February 2021

This company exceeded my expectations. Their staff arrived on time and finished within a reasonable amount of time. The staff was friendly and professional. The company didn't milk the clock and nickel and dime me. Whatever fit into the time frame they did. The cleaning was 5 stars. No complaints. I will be using them regularly for a variety of properties. Highly recommend. Alex the owner is great, very accommodating. I am happy to support his local business. More...

Reviewed on Yelp

26 February 2021

My daughter home was cleaned today , Marcella is the team worked 0900 at 1328 s hope Los angeles, ca 90048, they done a superb job, they were kind, I sincerely felt there genuine heart!

Reviewed on Yelp

26 February 2021

Erica and Miriam did a fantastic job removing the caked on grease from my oven hood and the hard water stains on my glass shower door. Overall, my apartment cleaning was quick yet thorough. I will definitely be using MaidServe again. More...

Reviewed on Yelp

25 February 2021

I had TEAM CARMEN AND MIRIAM and they were great. Came in did everything I asked place looks great they were great. Def going to use them again.

Reviewed on Yelp

25 February 2021

They are professional. I haven't spoke to them yet but with their prompt reply the customer rep was so courteous and professional. Keep up the warmth n kindness to prosper more. Tnx and be safe always More...

Reviewed on Yelp

24 February 2021

Had them clean our banquet hall restrooms, which have not been used for a long time since the pandemic began.  Easy to book, easy to confirm, easy to change confirmed dates and everything was about as easy as possible.  Cleaning person came out and took their time to deep clean everything that needed to be cleaned.  I will not post any pictures of the before as it was absolutely disgusting.  We had backed up toilets so you can only imagine what they had to clean.  Prices were very reasonable and service was excellent on all ends.  I would highly recommend using their services. More...

Reviewed on Yelp

11 February 2021

From getting a quote to scheduling a time, the entire process was smooth and professionally handled. MaidServe just finished cleaning our apartment for move-out and I was extremely impressed by the quality of cleanliness they were able to attain. I've had professional cleaning services before and would definitely rate this at the top. If you need cleaning services, they will not disappoint. The cleaning crew (ladies in my case) were extremely considerate, nice, and friendly! More...

Reviewed on Yelp

6 February 2021

Complete waste of money. First I asked for a deep clean to get our unit ready to be rented out, and that obvious didn't mean anything to them. My wife did a walk through with very detailed instructions for the 2 cleaners on what we need to get done. She left them alone for about 3-4 hrs until they sent a text saying they were done. When my wife arrived, very quickly, she realized how poor the quality of work was. She actually had to join in with them for the next 2 hours redoing most of it. Since it was already 7pm, she let the cleaners go, and she spent another 45 mins on her own cleaning. When I came the next day to check on the patio we asked them to clean, no surprise, it looked the same as before. The grill was cleaner, but the floor looked the same. I spent 30 mins scrubbing the floor myself and it looked way better than their "cleaning". I checked the top cabinet above the stove (my wife was not tall enough to check) where we asked them to "deep clean" the oil stains. I touched it, still sticky. Zero attention to detail. Zip. They spent 6 hrs, 2 of those they had my wife with them redoing their work, and they had the audacity to charge us all 6 hrs.They are probably going to contact me to offer me something so I can take down this review. I'm sick of businesses doing that shit on yelp. Yes, it's the Pandemic, but that's not an excuse to do bad work. I will not take down this review. People have to know the truth about businesses. More...

Reviewed on Yelp

27 January 2021

The whole experience from the initial phone call to the time the cleaners left was painless and absolutely amazing. Initial call: They answered all my questions,  made the apt very quickly and were extremely professional. The cleaners: They came within the quoted window even after letting me know they were running late but still showed up during appt. Time.  Adriana and Chris were extremely professional, quick and made sure I checked everything and was satisfied with how they did and offered to go over any areas that may have missed. Conclusion: I would rehire them, and will def ask for the two cleaners mentioned above. More...

Reviewed on Yelp

19 January 2021

Estefany did a wonderful job. I highly recommend her. She made Mr. Clean look like Pig-Pen.

Reviewed on Yelp

18 January 2021

I really was hoping this service would be great based on the reviews but frankly the cleaning was very average and the crew seemed to want to leave as soon as they could even though they were getting paid by the hour.  Working with the owners was easy and they refunded some money that was overcharged without hassle which I appreciate but in general the cleaning is what the whole point of this was and that was just so-so.  Will be looking elsewhere. More...

Reviewed on Yelp

15 January 2021

Ehh they are ok. I'm sure if your house is disgusting they're fine but my house it pretty neat. I just wanted a good scrub. Ie oven windows tub etc. I could've done it myself and saved the money More...

Reviewed on Yelp

4 January 2021

I really wanted to give these guys 5 stars and setup the reoccurring service but unfortunately I'm not happy with the service in order to do so. $360 4.5 hrs for a 1500 sqft 2 bedroom 2 bath. 2 people 1) they do not clean behind ANYTHING . This was suppose to be a "Deep Clean" and they just mop around everything unless you ask them to . I'm not talking heavy furniture either , an empty laundry hamper weighing about 5 pounds was left with dirt and dust around it and a puddle of water from mopping around it only. This was the theme the whole time.2) the windows were only throughly cleaned when asked . I had to point out multiple areas that were left with heavy dust well within reach . 3) It appeared that they only sent 1 professional cleaner and a helper that just wiped and didn't really do a professional job. All windows have streaks and need to be re cleaned by me. ($360 spent ! ) Overall, they take good direction and do clean when asked but I literally had to manage them for 4.5 hrs and I'm still about 80% clean here . They arrived in time and seemed like really nice people . Not the "Professional 5 star service " I had hoped for based on reviews . I use to pay $120 to someone else and they did about the same level of cleaning for $360. More...

Reviewed on Yelp

Verified
25 December 2020

House Cleaning

The two housekeepers were great and did a very good job.

MaidServe
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Reply from MaidServe

Thank you

15 December 2020

Patricia and her partner are a great cleaning crew. They are also always happy and full of energy! I would recommend them anytime.

Reviewed on Yelp

5 December 2020

Prompt and professional. My place looked great afterwards and the cleaners were respectful about wearing masks and keeping me updated. Thanks a lot!

Reviewed on Yelp

25 November 2020

Great service and they were on time. They did a great job at cleaning my apartment and I was happy with their work. The only problem is it is a very very expensive service. It is not affordable at all over long term. I am happy with their service but it's hard to move forward after paying nearly $300 to clean a 800 square foot apartment. More...

Reviewed on Yelp

21 November 2020

Summary: Cleaners only stayed for 1.25 hours of 2 hours paid for and did inadequate job.We hired MaidServe to clean our 2 bedroom/2 bath apartment. The cleaners arrived at 9:30, we walked them through what needed to be cleaned, then left to run errands. At 10:30, I get a text from the cleaners that they were finishing up. We were confused since we were paying for a 2 hour minimum, plus it's a 2 bedroom apartment? When we arrived home a few mins later, the cleaners were sitting outside of our apartment, packed up and ready to go. They quickly did a walk through with us then left. My husband and I then did a thorough inspection of the apartment and found dust on the floor, oil on the microwave, dust on the TV stand, hair in the bathtub, etc. We complained to MaidServe and are still waiting for their response. We were hoping to be using them as a recurring service so this is extremely disappointing. More...

Reviewed on Yelp

20 November 2020

I was cancelled on last minute by a different cleaning service and reached out to MaidServe if they could come that same day. Alejandra was great about finding some time and Team Petra K did an amazing job cleaning the place! They took their time and were very thorough with what I requested. I will definitely be using their service in the future! More...

Reviewed on Yelp

14 November 2020

Really great service. Worked pretty fast aswell. The team they sent was fast and efficient, and even gave advice on how to take care of the areas I had them focus on. All in all really great experience. More...

Reviewed on Yelp

12 November 2020

We have used them multiple times and they are great for a medium to light cleaning with some deep cleaning elements. Over all you will have to coach them on your important areas as they did miss some dusting several times they visited as well as some baseboard issues. They corrected that though, but we were more hands on them I like to be. Overall they have great attitudes, good service and we would use them again. More...

Reviewed on Yelp

24 October 2020

I had a 1 bedroom move out cleaning with Jessica and Siomara and just WOW! It was a tough job going in but they did such a remarkable job making a bathtub and kitchen look like new. It took about 3 hours and it was a detailed clean down to every cabinet and things I didn't even think of like dusting outlets. They ladies were also super nice and walked through everything they had done and even reminded me that I forgot to pack a few items. I plan on using Jessica and Siomara'a service again!Thanks MaidServe!! More...

Reviewed on Yelp

23 October 2020

They did a good job. However they broke one of the leaves off of my artificial plant. I didn't find out until later. They did not tell me and this upset me a lot. They also claimed they started at 9:30 and they started at 10:00. I will not use them again. They said I should look on Amazon and would pay for a new plant. I picked one out and emailed them. I never heard back from them. More...

Reviewed on Yelp

21 October 2020

MaideServe did some house cleaning in my residential house and it was all perfect

Reviewed on Facebook

19 October 2020

I am a very satisfied customer! MaidServe team went above and beyond what I was expecting. Very professional from my first call to get an estimate to how they leave my house better than new. If you are thinking about cleaning service I would highly recommend MaidServe. More...

Reviewed on Facebook