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Maid Karma

Annapolis Junction, MD

(11)
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‘21 Certificate of Excellence, 2021

About

Let us focus on your home while you focus on you!

Maid Karma reduces your stress level by taking care of all your homes TLC needs. We are a professional cleaning services company located in Laurel, Maryland. Veteran owned and operated business with more than 5 years of experience.

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34 hires on Bark

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Reviews (11)

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4/5

11 customer reviews

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verified
14 October 2021

Deep Cleaning Services

I usually don't write reviews but felt this was a must. Booking an appt was super easy but there was always an issue the day of cleaning with the cleaner running late from another site or unable to make it. Things happen, I can understand that but not every time a cleaning is scheduled is unacceptable. I informed the main office that the home might be too much for one person, but they insisted it was fine. We have decent size home, but we have a privately owned company working out of our basement and when Theresa came to clean, we got the impression she was overwhelmed with the home. We hired Maid Karma because of the good pricing and our usual cleaner was not doing a good job at cleaning and hasn't done so in months. Theresa did a great job, but she did not arrive till after the requested window. The following second schedule she was unable to make it and on our third and final time, the cleaner called to say they were running behind and wouldn't make it till after our requested window and this was a different cleaner. We had to contact the cleaner back to inform her we would no longer be needing their services anymore. Later that night an email was sent that we were charged for a visit that was not completed, granted it was refunded the next day but if we cancelled way before the COB why were we still charged? The lack of communication and the lack of being punctuational is crazy. For a business with 4.5 stars, the reputation does not show. More...

verified
16 June 2021

House Cleaning

Have no idea who did the cleaning.

verified
2 March 2021

House Cleaning

Awesome can’t wait to see the new look

verified
2 March 2021

House Cleaning

Quick response and availability. Can’t wait to see how it goes

15 February 2021

Thank you Maid Karma Home Cleaning for doing an amazing job!!! When I came home my the house super clean!

13 September 2020

Maid Karma was able to complete a short notice move-out cleaning for me. Very professional. Thank you!

29 July 2020

DO NOT USE THIS COMPANY! I booked Maid Karma for a Move- Out cleaning and was extremely unsatisfied with their service. I reached out to Maid Karma after the cleaning on 27 June stating multiple areas were left very dirty including the walls (which they informed was not included) and that my landlord was on the way to inspect the house so they could not come back to reclean. I sent photos of all the unclean areas and was told they would get back to me. I sent a second email with the photos again on 29 June after not receiving a call back, requesting a refund because I am being invoiced by my landlord for not cleaning. They responded they could not refund me for the services because the walls were not included in the service, I stated that they failed to clean the floors, baseboards, sink handles, and stove knobs, all of which is included in the Move out cleaning. I also attached the photos showing where they had failed to clean those areas. After this I was told to call the director (David) when I spoke to him he informed me he agreed the cleaners had missed multiple areas but the job was too large for them to complete and they messed up by not informing me at the beginning of the cleaning. I also mentioned that the website estimated that they would be done cleaning in 7.5 hours but the cleaners left an hour and half early. The Director offered a 20% refund which was not acceptable to me because it does not cover the cost of having the house recleaned. Also it was only offered after the Director had insulted me by saying my house looked as though it had not been cleaned in years, even though he admitted he never saw the house and no photos were taken of the house beforehand. I called the Director again after the issue was not resolved the first time and he did not answer nor did he call me back. I would not recommend this company to anyone, in fact I have actively told friends and family not to use them. More...

15 May 2020

Elsa and Chloe from Maid Karma did an excellent job doing a initial deep cleanse to my place. Super detail- oriented. I initially walked them though what my expectations were ie. , rooms, crevices, specific areas etc. and they paid very close attention to my needs. Thanks, Maid Karma! More...

14 May 2020

I have five dogs and each time Maid Karma come through, there is no hair! And the floors was spotless. Base boards and shelves where wiped down. Kitchen was spotless.
Will set up a monthly cleaning.
Maid karma rocks
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26 April 2020

I was in dire need - my place needed a good cleaning after moving out. I called Maid Karma and before I knew it Debra was there ready to clean. Fast fwd- I received my full deposit and the landlord noted this was the cleanest he has ever seen his apts.

Best house maid cleaning service ever!
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Maid Karma
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Reply from Maid Karma

Thank you Fanta! We are happy to take care of your home while you focus on your move. Cheers!

verified
26 April 2020

House Cleaning

The staff made themselves accessible to my timeframe. They came in and got right to work and did a wonderful job. I'll definitely be using Maid Karma again.

Maid Karma
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Reply from Maid Karma

Thank you Charla. It was our pleasure to deliver a bit of good karma. We look forward to working for you again!

Services

Home and Apartment Cleaning Services

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