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Keller n' Jadd Realty logo
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Keller n' Jadd Realty

Henderson, NV, United States

(25)

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About

We are a full service property management company, which go above and beyond to make sure all of our property clients and tenants needs met in a timely and efficient manner.We have been in this field since 26 years on the basis of trust and power of our words.

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Reviews (25)

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5/5

25 customer reviews

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26 September 2019

Hands down best property management company I have ever worked with. I rented from them for 2 years. Service calls were taken care of same day, if at all possible. They never questioned the maintenance issues, just took care of it. I work a lot of hours and they always made sure to find companies that could work around my schedule. I feel like they were a great communicator between myself and the homeowner, always making sure it was the best interest for both of us. More...

Reviewed on Yelp

13 September 2019

This is hands down the BEST experience I've ever had with a property management company. I've lived in Las Vegas 19 years and I've rented several properties and personally used property management companies for a home I owed for 10 years. And nothing compares to their excellent service. Extremely professional in every way. They responded very quickly to any of my questions and requests. I needed the place to be ready over a 3 day period and they went the extra mile to be sure the place was up to par completing cleaning, painting, repairs, replacements all in an extremely short period of time. Everything that they promised they delivered. And in this town that is a far and few between ability. I will use them the next time I buy and HANDS DOWN if I own a rental property in the future this will be the only company I will consider. Steve and Christy provide excellent top of the line, best of the best service. I cannot say enough good things about this company! More...

Reviewed on Yelp

3 May 2019

Update:  I have been renting from Keller N Jadd for over 11 years and they have been nothing but professional and if I ever put in a work order it gets handled promptly and professionally,  I would recommend them if you are looking for a home to rent or buy ask for Steve.

Reviewed on Yelp

4 February 2019

They managed my property for many years and from a landlord's perspective they could not have been better or more responsive. They are the best!!!

Reviewed on Yelp

2 January 2019

I have rented from keller and jadd for almost 10 years. Great. Staff allways friendly and attentive to any needs .

Reviewed on Facebook

2 January 2019

Don't believe what you read. Been renting for one year now and we have had no problems. Great staff and friendly.

Reviewed on Facebook

2 January 2019

Steve Ord has been very helpful in both the sales/mgmt. side. Thanks again for all your help!

Reviewed on Facebook

9 December 2018

We used Keller N'Jadd fresh out of graduation and it was relieving because finding a house in the vegas market is stressful in itself. Derrick and the Keller N'Jadd team always made us feel special and worth their time. Derrick worked with us day in and day out always updating us along the process. He didn't cut corners or leave us in the dark. Our house is amazing and we feel comfortable with our decision, thanks to such a great team helping us. We have and will continue to refer anyone in the valley. Some of these reviews are ridiculous...so take it from someone who has experienced the professionalism and sincerity of this group and know that they are the real deal! More...

Reviewed on Yelp

9 November 2018

Thanks to Christy for all your hard work getting my application approved and ensuring that my rental property was ready for me to move in quickly. You are appreciated and I am very grateful for your assistance! More...

Reviewed on Yelp

3 August 2018

I have nothing but good things to say about this company. Steve has been been courteous, helpful, and Overall wonderful to work with. Thank you for the excellent service ! More...

Reviewed on Yelp

3 August 2018

I must say that I am overly impressed with the knowledge and professionalism portrayed by the entire staff. I have years of renting under my belt due to a traveling profession. It seems to be a widely accepted stance that you are going to speak to an answering machine anytime you call. The property management industry has allowed such horrible customer service that it has become the norm. I am happy to say that Keller N Jadd has single handedly changed my stance. I'm overly impressed by response times, and more importantly their ability to handle the situations professionally. I thank you all for a job well done, keep raising the bar! More...

Reviewed on Yelp

30 July 2018

I recently moved from Las Vegas to Henderson, NV and used Keller N' Jadd and have to say that they are top notch.  I am renting a house that has a lot of problems from the previous tenant's lack of maintaining it and Steve and JB at K& J have been on it getting things fixed.  Their communication is awesome, they gave me their personal cell phone numbers and Steve told me I can call him 24/7 if there is anything I need done.  He is literally willing to answer the phone at 2 am like a Navy SEAL and go to work and that is excellent customer service.  Most people would never do that, but he will, and he truly cares about his clients and is a friendly, professional business man.  I highly recommend this company to anyone looking for a home in Nevada.  I would give them 6 stars if I could. More...

Reviewed on Yelp

29 July 2018

Plumming Kitchen issues that became an emergency.  The maintenance rep JB help out wonderfully, getting service at 7pm at night just before having to go to work. Giving me great relief,  that my family will be able to use the kitchen area while I am away for several days... Thank you JB.. much appreciated... More...

Reviewed on Yelp

7 May 2018

I would like to preface this entry by stating that I have never attempted to rent a property prior to this one. Additionally, I am a bit uncomfortable with the idea of the whole arrangement due to the litany of horror stories I have heard (both with tenants and rental management companies). After research, calls, interviews, and references from coworkers, I selected Keller N' Jadd. Before I go into my personal experience with them, I invite you to do a google search on "property manager red flags" or something similar. You will find lists of things to watch out for, like: poor bookkeeping, unnecessary fees, incorrect facts, and poor communication. I can unequivocally say that Keller N' Jadd does not exhibit any of these characteristics!My agent was extremely helpful at getting my unit set up for rent. To start, he did an initial review/walkthrough of the property within in a day of contact, despite his already full schedule. He arrived after standard work hours to do this, at my request! Furthermore, we talked for over an hour and he answered all of my questions to my satisfaction, and he had really good advice on what to do/fix to attract tenants. I have to admit, I had done some of research before reaching out, and was testing him a bit to see if he would just feed me a line to get my business. To my satisfaction, he was very personable, knowledgeable and, most importantly, he gained my trust.Our property management agreement was straight forward, professionally written, thorough, and fair. I had some specific requests on how I wanted my home listed and my strategy for renting, and my agent was more than happy to oblige. The entire timeline from first contact to management agreement signed/finalized to home listing was only 4 days! This could have been even shorter since the agency was always waiting on ME finish the required papers/forms so they could take the next step. I don't know about you, but I think it's a good sign when your property manager leans forward like this and doesn't care to waste time. It sends a message on how they intend to manage the property.We had a pretty generous timeline to get the home rented (listed it 3 months before the needed move-in date).  Unfortunately, we were a month into it being listed when I had to change my plans and take it off the market due to personal circumstances. I dreaded the call to my agent since he put in a lot of work and was constantly helping retool my advertisement strategy. To my pleasant surprise, he was very understanding. He removed the property from the advertisement sites, absolved the contract, and even offered his personal services to help me move! Also, he didn't try to charge me any extra extraneous fees.That sums up my experience with Keller 'N Jadd. I hope this has highlighted their commitment to customer service, professionalism, and communication skills. If I need a management company in the future, they will be my first call. Thanks.~Jeff More...

Reviewed on Yelp

10 January 2018

For years I have referred clients and fellow agents to Keller n' Jadd for PM services. All of them have had positive experiences. Now, as a tenant, I can say they are excellent to work with. They respond quickly to inquiries, they make it easy to submit repair requests and pay rent online and the staff has always been friendly and helpful when I've gone into the office. Highly recommend them! Very professional. More...

Reviewed on Yelp

14 December 2017

JB at Keller n Jadd has been wonderful to work with. Each time we have had an emergency, he has taken care of us to ensure our concerns are taken care of. Last night our water main broke outside, he called and had someone to our house within the hour to bypass the issue outside and make sure we had water in the house for the night. The next day he dispatched another company to fix the issue immediately.. both companies have been great! Thanks JB for taking care of us! More...

Reviewed on Yelp

24 August 2017

Have been working with Rick Keller and his staff over the last 5 plus years to manage 2 rental properties. A few things you can expect to happen if you go with them. High occupancy rates, well vetted, responsible tenants, responsive maintenance calls, and on-time rent payments. Have used other agencies in the area as well and Rick's team is far and above the best of the best! More...

Reviewed on Yelp

2 March 2017

when I took the time to come down to the office and handle the matter in person, Sarah came out to discuss these matters with me she was very polite and I appreciated her taking the time out of her day to talk to me. She had excellent customer service skills and all employees should be trained like her. More...

Reviewed on Google Maps

29 December 2016

Great real-estate management company that has a great selection and can get you into a good place quickly. As a tenant I found great reaponse time on maintenance requests and below-average response time from my landlord in particular. The process of negotiating a new contract after living in the same place for a year was still drawn-out and painful. It took the staff a long time to negotiate a new deal. I cannot speak for the checkout experience, but I imagine it to be fair and average. Overall a good, reputable company which provides fair services to landlords and tenants. I've had no regrets. More...

Reviewed on Google Maps

21 April 2016

This is actually Crystal's mother, but I received outstanding service with Keller n Jadd. I put in two maintenance request, and the issues were resolved PRONTO, and efficiently, which I was not accustomed to after the previous landlord. This company stays on top of everything. Their handyman, Jimmy, completed the work and did an outstanding job. The dryer was also fixed quickly.

I warn everyone to be very careful who you choose as a landlord. My previous experience was a nightmare. Keller n Jadd can be trusted and are very helpful!

Thank you Keller n Jadd!!!!

Rebecca Lara
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Reviewed on Google Maps

9 December 2015

I held a year lease and ran into some troubles along the way and every staff member that I dealt with was very accommodating and worked with my needs. I highly recommend Keller N' Jadd.

Reviewed on Yelp

4 April 2015

We recently moved to Las Vegas and was recommended Keller N Jadd by my boss.  The rental process was smooth and the staff was accommodating. Sadly, while new to vegas, we were involved in a car accident which put us in a bit of a financial hardship. We were able to speak with both the staff and owners about our situation. They have been more than accommodating. My boyfriend's dad had to undergo two hip replacement surgeries which put us again in a tight spot, and this company has truly worked with us above and beyond. We are truly blessed to have them as our rental company. At any point when I email, within the next hour someone writes back. They have been so supportive and understanding. The rental property is great. Everyone who has assisted us is genuine and regardless of our unfortunate circumstances, they don't judge, but truly treat us like family. More...

Reviewed on Yelp

8 January 2015

We've been renting a home managed my Keller n' Jadd for a couple months now. Upon moving in, it seemed like every time we turned around, there was something else that wasn't working as it was supposed to. Sarah has been on top of ensuring that all our needs have been met and she has been on top of making sure that all of our appliances have been working properly. Not only that, she has made sure that all work orders have been expedited quickly. Thank you for taking such good care of us. More...

Reviewed on Yelp

7 May 2014

The owner Rick & his staff helped me lease out my rental home. Their process was very thorough & complete. The staff, especially Pearl was super awesome to deal with. Lots of communication & follow-up which made the experience easy to understand & handle. I recommend! More...

Reviewed on Yelp

31 July 2012

I was a tenant with Keller N Jadd this past year (2012), and I had a wonderful experience. I am shocked by some of these negative reviews.

From the beginning, Keller N Jadd were flexible with out lease term. We rented an immaculate condo from them by their office near Horizon Ridge Parkway.

I primarily dealt with Candace, as the property manager. USE CANDACE!!!! She is easy to get a hold of by phone or email, and responds quickly to any inquiry or concern. She is very friendly, knowledgeable, and helpful.

Joe was the maintenance person that we dealt with and did our final walk through; he is also a reasonable guy.

For the most important part of the review...Upon move out, we cleaned the carpets per the terms of the lease, swept, and cleaned the bathrooms. They returned our ENTIRE 1245.00 deposit (including the pet deposit for our cat). Keller N Jadd did not deduct one penny. As a cautious and skeptical renter myself, I was extremely pleased with the fairness with our deposit. No one wants to feel like a sucker. We always take good care of our rentals and have had property management companies in the past nickel and dime us, and we felt so happy that they returned our whole deposit.

Don't believe the bad reviews. Take care of your rental home or apartment, get the carpets cleaned, and get your whole deposit back. It is as simple as that.
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Reviewed on Google Maps