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Troubleshooting at Home
If you can’t figure out what’s wrong with your account, troubleshoot at home. If you still can’t find a solution, get in touch with Bittrex support by emailing [email protected] or sending them a message on Twitter @BittrexExchange. Please include your account name and any relevant transaction IDs when you reach out to them! The company says it aims to reply within 24 hours but might take longer during high traffic periods.

The Art of Managing Expectations
Often times, a support issue stems from a customer not being able to manage their own expectations. Setting proper expectations is often up to you as an agent. So, if you want fewer issues when trying to contact Bittrex customer support, work on managing your customers’ expectations for how long it will take for a response. This can reduce some common complaints that stem from frustration and confusion over what’s supposed to happen and when.

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