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Gym repair of Los Angeles - Dragonfly Fitness

Studio City

(21)
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Reviews (21)

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4.5/5

21 customer reviews

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25 December 2020

Ronnie was excellent.  Very professional and very courteous.  He did a marvelous job in doing a maintenance on my elliptical machine.  Thank you Ronnie!

Reviewed on Yelp

9 December 2020

I called Ronnie for a service call on a used treadmill I had purchased from a neighbor who was moving. Ronnie was great! ! Not only did he give the machine the once-over he also told me the best way to maintain and use my machine. While the treadmill is far from new (at least 10-12 years old) Ronnie could tell it had hardly been used. I appreciate how fast he responded to my call for service (I called on Saturday and he scheduled for Monday morning) and I appreciate his honesty. More...

Reviewed on Yelp

9 October 2020

Called for service and they came out the next day. Excellent customer service, and the man was very informative, polite, and trustworthy. SO glad that we called him! Went over every detail, the prices, and even helped by providing information on treadmill websites. I wished more businesses were this helpful. This will be my forever treadmill repairman! Thank you. A+ ! More...

Reviewed on Yelp

5 October 2020

Highly recommend Dragonfly Fitness. Arnon was friendly, knowledgeable, great in terms of communication and fixed my treadmill. He also helped me save a lot of money on parts through my warranty, which he went out of his way to do, even though his work would be the same regardless. Very happy overall! More...

Reviewed on Yelp

4 September 2020

People should be aware that they may pay $140 to get their equipment "looked at" and nothing resolved or fixed.   I had a DragonFly Fitness technician come out in hopes of getting my machine fixed. He was here for about 10 minutes, and told me I needed new parts, charged me $140 and left.  Since then I've had a technician from a different company take apart my machine and actually resolve the issue (I didn't need new parts) which is what I thought I was paying DragonFly Fitness to do. More...

Reviewed on Yelp

13 August 2020

Highly recommend.  I have a Matrix treadmill that's been shutting off after a 40 minute ride, so I called these guys out.   They're very transparent in their billing .   Explained everything about my machine and what needed done., no surprises.  The repairman wore a mask the whole time. I will rely on these guys for any future work. More...

Reviewed on Yelp

5 August 2020

Arnon was extremely knowledgeable and took the time to educate me on servicing and maintaining my Proform treadmill. In addition checked all aspects of said treadmill. Still running great and will continue to use Arnon in the future! More...

Reviewed on Yelp

3 August 2020

Ronnie is a con artist with no follow-through. I asked him to repair my treadmill 3 weeks ago. He said the computer was fried due to poor/insufficient electrical current. I chose not to repair it and asked him if he could scrap the treadmill for the parts and use them for his own needs. Of course he was happy to load it up in his truck (while yelling at his son) so he could turn a profit on it. Then he turned around and charged me $95 bucks! To top it off, I asked him to send me photos of the treadmill so I could send them to the handyman who performed the electrical work. I called and texted Ronnie incessantly for 3 weeks and still no photos. Yet he has my treadmill and has probably already refurbished it and made $2k while I'm out the cost of the treadmill plus his greedy $95. I'm a single mom and he really worked it to his advantage and didn't helpme out at all. More...

Reviewed on Yelp

5 July 2020

Believe all the other great reviews you see for Dragonfly Fitness, 100% true and so glad I used this company!  Ronnie was able to come to my house fairly quickly and, although on the initial phone call he thought I had a battery issue and ordered a new one, once he took my machine apart it turned out to be something else.  He didn't charge me for the battery (as many others could have used the opportunity to tell me the battery should be replaced anyway) and got to the bottom of what I needed and ordered the part to be delivered next day.  Well, if superior customer service is what you are looking for, then Ronnie is your guy!  Due to Covid and the overloaded/backed-up UPS drivers, my part did not make it to him as expected the next day and instead of waiting for the delivery and chalking it up to Covid delays, the following morning at 8 AM he was outside the UPS office trying get my part before the driver headed out with it for the day not wanting to risk it not being delivered yet again.  He was told that the driver had already left and again, he took it upon himself to track the driver down and get the package himself!  Seriously, in this day and age, that kind of service and perseverance to satisfy a customer is practically unheard of so I can not recommend Ronnie and Dragonfly Fitness enough! More...

Reviewed on Yelp

26 June 2020

Ronnie was terrific. Came on time, assessed the issue and quickly got my Bowflex M3 back up and running. It feels like it did when I first bought it, and I use it A LOT! Will definitely use Dragonfly again. More...

Reviewed on Yelp

24 June 2020

Ronnie was fantastic. I just purchased a new treadmill and was desperate to get it put together as the delivery men who initially delivered my treadmill left it outside (and I had no way of bringing it in). Ronnie was thorough in assembly, threw away all my boxes and showed me how to maintain my treadmill. I will continue to use him for yearly maintenance! More...

Reviewed on Yelp

15 June 2020

Great experience with Ronnie at Dragonfly Fitness. My treadmill was purchased from Costco to avail of their sale. I had no idea how to assemble this so I checked on Yelp. I found Ronnie and decided to give him a try due to the good reviews. He answered immediatly when I called for a quote, and scheduled an appointment with me the following day. He was quick and efficient when assembling. Just to get an idea, I have a Nordictrack Z1300i. He was able to assemble this for $175 in just approx. 2 hrs. More...

Reviewed on Yelp

16 May 2020

This review is several months overdue as I had a service call from DragonFly fitness back in January of this year. I had a late model Lifefitness Eliptical that I kept in really good condition. I use it every week and was finding that it started squeaking. I needed a tune-up on this unit and after reading the positive reviews on Yelp, I decided on calling DragonFly fitness. Arnon, the owner was very responsive and even texted to confirm when he was arriving.I wish I found Arnon years ago before I went through an experience with one company who sent a "technician" out who after finishing a repair installed one of my handlebars flipped in reverse for an elliptical machine. And there are just some people that don't really appear to care for aftersales support when you have an issue. What I like about Arnon is that he is really honest and personable. He really cares about his clients and really  knows his machines. After reading about his background (on his website) where he worked with commercial equipment and has a background as a mechanical engineer it gave me the confidence knowing if anything needed to be repaired he would know if it was possible. His rates are reasonable and I would not hesitate to hire hime again. Thank you Arnon! More...

Reviewed on Yelp

16 May 2020

Highly recommend Arnon and Dragonfly Fitness. Immediate response to my call (after hours) and prompt appointment the following day. Assembled the treadmill expertly and efficiently. Thoroughly explained the machine and maintenance. I will be using him for any repairs and annual maintenance. More...

Reviewed on Yelp

7 April 2020

I had a home gym emergency. My elliptical machine that I have used for 10 years broke down suddenly and unexpectedly on Monday morning. I was able to reach Roni in the morning. Believe it or not he had a newer version of the same model that I had. He delivered it to me that afternoon for a very reasonable price. I wholeheartedly recommend him and his business to anyone. I am very grateful to him for helping me out. More...

Reviewed on Yelp

28 March 2020

I needed a Sole treadmill F80 assembled and I found Dragonfly Fitness on a Google Search and when I called and spoke to Ronnie, I knew in 30 seconds that I wanted to hire him. He came on time and is first of all he is a very personable individual and did a masterful job in assembling the treadmill. He takes pride in his work and charged me a very fair price and also was able to take the very large box and wooden stand that the treadmill came on.  I don't usually write Yelp reviews but I wanted to do this because Ronnie did such a fabulous job. I highly recommend that you contact Dragonfly Fitness when you need gym equipment assembled or repaired.Stew Lieberman More...

Reviewed on Yelp

25 February 2020

Honest, on time, and great work!  Thank you to for Ron for coming and fixing our 13-year old Precor.  It needed new parts, which were ordered and then installed by Dragonfly Fitness. I highly recommend this company / person! More...

Reviewed on Yelp

21 February 2020

I have a ten year old Precor machine. It started getting squeaky and acting weird. Dragonfly came out and figure out what was wrong. They fixed it and it feels like an entirely different machine -- smoother, easier to use. Great job. More...

Reviewed on Yelp

9 February 2020

We have used Ron several times for our fitness-equipment needs.  He's the best:  Great communication; on time appointments; expert assistance---all with a smile.  We can't recommend him highly enough.  Don't hesitate to use his services. More...

Reviewed on Yelp

30 January 2020

I am writing about my experience with Dragonfly Fitness (Ronnie) on Jan 21, 2020. FACTS:-My treadmill was not working correctly (it would start and run for about 5 seconds, then stop)-I used dragonfly 3 years ago, so I called them again. - Ronnie came to examine the machine.- Ronnie opened the body and did a very brief look over the internals. Less than 2 minutes was spent looking at the internals of the treadmill.- Ronnie preceded to call customer support (Nautilus)- Ronnie spent approximately 20-25 minutes on hold waiting for a customer service representative.- Once connected with the representative, Ronnie spent approximately 30 minutes doing VERY basic troubleshooting (turn the machine off, turn the machine on, etc).- During the call, Ronnie had a difficult time communicating with the customer service representative, who I could understand clearly. - Several times during the call, Ronnie followed customer service instructions incorrectly, pressing the wrong buttons, doing steps in the incorrect order. Several times I had to correct him before he pressed the wrong buttons. - He blamed the customer service rep for "deleting information" from the treadmill. - After the customer service rep (not Ronnie) determined I would need a new speed sensor, I placed the order and the call was finally over. - Ronnie charged me $125 for the visit. - I was not happy with the charge and asked him to explain why I should pay that much, since my treadmill was in the same condition as when he arrived, and I didn't feel he did the work to justify such a cost. - He explained that that was the cost simply for the visit, and that there would be an ADDITIONAL CHARGE for him to come back and do the repair once the new speed sensor arrived.- After I continued to tell him how unhappy I was, he offered to come back and do the repair without the additional charge.- I reluctantly paid the $125 and he went on his way. - The next day, I called Nautilus Customer Support by myself. - The woman on the phone helped me to repair the speed sensor that was in the machine. My treadmill was fixed!- I told Ronnie that I was able to fix the machine myself, and told him again how unhappy I was with his work. - He explained that "he was human and makes mistakes."- He offered me credit for a future visit, which I am not interested in based on the way he handled this visit.- I instead asked for a partial refund of $50, which he refused to do.- I told him I would be writing this Yelp review. OPINIONI am very disappointed with the service provided by the company, and I am writing this to warn potential customers to look elsewhere. When I call a professional service, I expect them to have knowledge of the equipment they are working on. Ronnie proved to me that he does not have that knowledge, and instead will rely on the customer service reps to tell him what is wrong with your machine, rather than figuring it out and repairing it himself. This is clear because I was able to fix the machine myself, and I believe he could have done it if he actually bothered to spend some time looking at the machine, rather than waste an hour on the phone with customer support.I would recommend anyone to please CALL your treadmill company FIRST and see if they can help you. At the very least they will send you a new part and you can call a service company after you have received it. Otherwise, you will be paying a lot for someone to make this call for you, and then again when they come back out.I am giving 2 stars because:-Ronnie did fix my treadmill 3 years ago (but looking back he did do the same tactic of calling tech support on first visit, then charging me for the second visit repair, so watch out people).-Ronnie offered me a credit to come back out. This was appreciated, but essentially worthless, as I see no reason to work with someone who doesn't do their job well. Good luck out there everyone! More...

Reviewed on Yelp

21 January 2020

We had a treadmill that suddenly went kaput. The belt started slipping then folded over on itself. Ronnie came over within a few hours to diagnose the problem and, after assessing the cost of our treadmill, was honest enough to determine that it wouldn't be worth the cost of repair. He helped us with the extended service warranty, and he even hauled off the treadmill, which I considered a wonderful added bonus. Ronnie strikes me as an honest, ethical, highly skilled, and knowledgeable guy, and if we were to invest in another treadmill, I would contact Ronnie to perform regular maintenance, which I've learned is necessary! More...

Reviewed on Yelp