Loading...

Please wait ...

F

Furniture in the Raw

Balcones Heights, Texas

(88)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.

Reviews (88)

Leave a review
5/5

88 customer reviews

Loading...
27 September 2019

I just moved to Austin and this place was recommended to me by my officemate.  I walked in and was greeted by Hannah who let me browse first on my own and then checked on me later on if I had questions.  She was very helpful and offered options for some savings since I was furnishing multiple rooms.  I went to this store several times as I decided which ones to buy and compared their styles and prices with other stores and Hannah was always accommodating.  I ended up getting a coffee table, desk, two beds, dressers, night stands, book shelves and an outdoor patio set.  Their service is very personal unlike the big commercial places. They were on time on all their target delivery dates and called me up to re-confirm time and dates.  The delivery service was also great -- on time and were very careful in moving in the furniture in the house.  I highly recommend this place. More...

Reviewed on Yelp

12 March 2019

I recently bought an unfinished chest of drawers on sale.  When my order arrived, it was delivered by very courteous gentlemen .  Upon inspection of the drawers one of them had to be exchanged and the salesman was very prompt in resolving this.  I received all the parts and drawer pulls but the 2 different length screws supplied do not fit.  One screw is too long and the other is too short.  A  DIY quick fix is needed to drill larger holes to recess the screw heads to attach the drawer pulls.  Several other screws on the inside of the drawers are not flush and will have to recess them myself also.  It's a little more work than I had planned on but in the long run, I will have a beautiful piece of furniture and the solid oak chest I have wanted for many years. More...

Reviewed on Yelp

4 March 2019

Jose and Mario from the Furniture in the Raw delivered and assembled my furniture. They worked efficiently and effectively unloaded and set up my furniture where I told them. I also appreciate their willingness to comply with my request to dry their shoes before they came into my house. I have a wooden floor, so I do not want the floor to get wet. I recommend to anyone about these young people to deliver their furniture. Thank you so much for your help, Mario and Jose. More...

Reviewed on Google Maps

4 March 2019

This review is based on the delivery of our merchandise. Mario and Jose have been over twice to deliver to our home and both times, they did outstanding work. This team works very well together and did not so much as touch a wall, even going up a flight of stairs. Great job. More...

Reviewed on Google Maps

4 January 2019

Last week we went looking for a Murphy bed and decided on a cabinet bed and bunk beds. Our salesman was very helpful. Today our furniture was delivered and Mario and Jose did a very nice job! !! My husband had just had surgery so he was not able to help out but Mario and Jose were extremely helpful and moved things around, took the trash with them and went beyond the call of duty. Beautiful, real wood furniture! Thank you very much, Jose and Mario!!! More...

Reviewed on Google Maps

4 January 2019

Just had my Murphy cabinet bed delivered by Jose and Mario. Their work performance was excellent. I am so happy with their explanation of how the bed was set up and put away. Their work ethic was tremendous. They were very patient with my questions. More...

Reviewed on Google Maps

4 December 2018

Good place for certain types of furniture needs. I needed a specific size dresser for a small guest bedroom. I bought it unpainted so I could customize the color later.

Reviewed on Google Maps

4 December 2018

I had a great experience at the San Antonio location, the lady who helped me a lot was Rachel O. Greatly appreciate her and her customer service !

Reviewed on Google Maps

4 December 2018

Great all wood furniture at good prices. All pieces are high quality. Rachel Olivarez was very helpful in finding the perfect end table at the needed dimensions. Will definitely be back, (saw some nice entertainment centers)... More...

Reviewed on Google Maps

4 December 2018

Bought a cabinet bed from Rachel!! She did the best job of helping me and getting the right item I needed!! Highly recommended

Reviewed on Google Maps

4 December 2018

Rachel was awesome, i bought a kids table with chairs, definitely will be going back again love all their furniture ! Thank you Rachel for making my shopping experience wonderful!

Reviewed on Google Maps

4 December 2018

I had a great experience. The lady Rachel O was very help and informative. The furniture is solid wood and comes painted or unpainted. Rachel also told me that I could order furniture to my specification needs. I will definitely be going back real soon. More...

Reviewed on Google Maps

4 December 2018

Great place with quality built furniture. Curtis is an awesome down to earth guy that has a ton of knowledge and takes care of his customers. Love this place

Reviewed on Google Maps

4 November 2018

Curtis and his team are the BEST!!!!!!

Reviewed on Google Maps

15 October 2018

I like this place. Bought chairs here several years ago and they have been very patient and gracious with helping me get replacement parts on two different occasions.

Reviewed on Yelp

4 September 2018

Great job on a custom ordered bookcase.

Reviewed on Google Maps

4 September 2018

We have come here for several pieces, and have always had a good experience. As a matter of fact, they are now our first go-to when we want a new piece of furniture. They order your piece to your specifications, so expect about a 6-10 week wait. There is very little in the store to take home today, but it’s worth the wait for quality furniture that you will pass on to your children or grandchildren. More...

Reviewed on Google Maps

4 July 2018

I had the pleasure to working with Agnus. She is amazing no matter what I threw at her she delivered and was able to meet my crazy deadlines. I would recommend her and furniture in the raw to everyone looking for furniture. More...

Reviewed on Google Maps

4 July 2018

We had visited five furniture stores (local and national chains) looking for a sleeper sofa solution for the second bedroom in our apartment before coming to FITR, where we were shown three distinct options, each appropriate to our space and needs. We received excellent customer service from Curtis Leonard, and are looking forward to our delivery next week! More...

Reviewed on Google Maps

4 June 2018

Got a great deal on my real wood dining room here! They gave me na choice of 40 colors to finish it in plus I got like 20 different chairs to choose from! Great place to get exactly what you want not what the Chinese furniture store think you want! No better deal in the USA! Plus they ship anywhere in the USA! More...

Reviewed on Google Maps

4 June 2018

Good service, friendly staff and decent prices

Reviewed on Google Maps

4 June 2018

Recently visited for our first time on a weekend and had the pleasure ofworking with Agnes. She took her time, showed all our color options, andanswered all questions. In the end we ended up purchasing a custom dining room table and chairs. Very grateful for Agnes. Witnessed one of her co-workers (I believe a manager) distance himself from customers and not willing to assist a couple who were interested in investing some big $$ on furniture. They eventually ended up leaving flustered. I guess his Chinese food was more important. Thanks again Agnes for a job well done! More...

Reviewed on Google Maps

4 June 2018

Good value for the DIY type.

Reviewed on Google Maps

4 June 2018

Great place they can just about build you anything.

Reviewed on Google Maps

4 June 2018

When the 3 pieces of furniture I ordered were delivered, the 1/4" plywood backing (dust cover) had not been put on, but there was an 1/8" plywood on it. Since I had paid an upcharge for that, I sent them back. Two weeks later I got them back. However, the back of my 2 door cabinet was not put on squarely so it threw the 2 doors off and one was higher than the other by 1/4". Also the plywood back was 2 different colors. Very noticeable. So 6 days later they sent Jim out to fix things. Jim is VERY good, detail oriented, and very knowledgable. Very nice man. He did indeed fix it to my satisfaction. Jim (master carpenter) and Jonathan (salesman at the Babcock Store) were wonderful. They really work hard to make customers satisfied with their purchases. Both are very friendly and professional and the Furniture in the Raw Company should be very grateful they are on staff. I will say this store could really go very far, but quality control and attention to detail is lacking. There were a number of small things that should be done for customers. Blowing out the sawdust on a finished product, attention to detail when building products, inspecting each piece for product quality and on time deliveries are areas that need attention. If these areas and issues are fixed this company could be a rival to other furniture companies like Woodley's in Colorado. If it weren't for Jonathan and Jim, I would probably canceled my order. Thanks Jonathan and Jim! More...

Reviewed on Google Maps

4 June 2018

Murphy beds are super nice

Reviewed on Google Maps

4 June 2018

Great staff and high quality craftsmanship for a good affordable price!

Reviewed on Google Maps

4 June 2018

I like that all furniture is made of solid wood

Reviewed on Google Maps

4 June 2018

Great furniture selection and customer service

Reviewed on Google Maps

4 June 2018

Adorable hole in the wall furniture store. Bought an unfinished rocking chair for a fantastic price. The salesman was not pushy and offered good advice on how to stain the chair by myself. Great place to find project pieces that you want to personalize. More...

Reviewed on Google Maps

4 June 2018

Great service. Beautiful furniture. Amazing quality and craftsmanship. If you’re looking for furniture that’ll last for years and years, yet maintain its beauty...this is the place.

Reviewed on Google Maps

4 June 2018

Expensive but real wood that would last a lifetime. Remember to negotiate them down.

Reviewed on Google Maps

4 June 2018

First time to store and I was greeted by Agnes Clutter, a very warm knowledgeable person. She knew her inventory and was very knowledgeable about the beautifully furniture This was a very pleasant place to explore I’ll be back for sure

Reviewed on Google Maps

4 June 2018

Curtis Leonard and Angus Clutter were very professional and knowledgeable about their products. Very helpful will be going back soon.

Reviewed on Google Maps

4 June 2018

REVISING REVIEW, thanks to owners for there responding to my review. The sales man did state more than once the night stands were US made by the same company as the dining room manufacturer but I am glad the owner clarified it. The night stands have done awesome. ORIGINAL POST: looked at buying a table and chairs (told the table would come from the carolinas and would take 2 months to arrive), liked what I saw went to home to check measurements. in the mean time I bought some night stands, told by owner the stands came from the same country. got the night stands home to finish and underneath they are stamped made in Vietnam. So I don't believe the owner or the table would come from US. They said it would take so long because of the holidays, I have my doubts now. The night stands are working well and look very nice. Just feel lied to. More...

Reviewed on Google Maps

20 April 2018

Great Deals! Just wanted to tell how happy I am with my new Dinning I bought Last year. Real wood custom finished in the color I wanted! Not the same color that's available in every store in town. Love the Easy storage for the 2 leaves! Came in handy during the holidays. Now I've bought several dining rooms in my life that have fallen apart but this one still looks like the day your great delivery guys brought it to my house. So now I cant wait to get new real wood Books shelves and a Murphy bad for my Guest room. Even told all my friends about your website WWW.FURNITUREINTHERAWTX.COM so they can get a new cabinet bed delivered to New York city. Thanks for everything! I'll be back! More...

Reviewed on Yelp

12 April 2018

We were looking to purchase furniture that would match our existing furniture. We found exactly what we wanted at Furniture in the Raw. The sales staff was extremely knowledgeable and friendly. Delivery was amazing! Jay called to see if they were able to deliver the furniture earlier than scheduled. I was so happy they were able to do that. Caleb and Jay were extremely professional and super friendly! I appreciate all of their hard work! More...

Reviewed on Yelp

25 October 2017

I ordered a cabinet bed online to be delivered "white glove" and it was just installed! Wow!! They even sent me pictures and a video on how it works!   We love it and Furniture in the Raw! More...

Reviewed on Yelp

7 September 2017

Belinda FryerWhen the 3 pieces of furniture I ordered were delivered, the 1/4" plywood backing (dust cover) had not been put on, but there was an 1/8" plywood on it.  Since I had paid an upcharge for that, I sent them back.  Two weeks later I got them back.  However, the back of my 2 door cabinet was not put on squarely so it threw the 2 doors off and one was higher than the other by 1/4".  Also the plywood back was 2 different colors. Very noticeable.  So 6 days later they sent Jim out to fix things.  Jim is VERY good, detail oriented, and very knowledgable.  Very nice man.  He did indeed fix it to my satisfaction.  Jim (master carpenter) and Jonathan (salesman at the Babcock Store) were wonderful.  They really work hard to make customers satisfied with their purchases.  Both are very friendly and professional and the Furniture in the Raw Company should be very grateful they are on staff.  I will say this store could really go very far, but quality control and attention to detail is lacking.  There were a number of small things that should be done for customers.  Blowing out the sawdust on a finished product, attention to detail when building products, inspecting each piece for product quality and on time deliveries are areas that need attention.  If these areas and issues are fixed this company could be a rival to other furniture companies like Woodley's in Colorado.  If it weren't for Jonathan and Jim, I would probably canceled my order.  Thanks Jonathan and Jim! More...

Reviewed on Yelp

19 July 2017

Wow! Our story begins with a table we saw online and had fallen in love with. The problem was that we had no idea where we could find it so we started our search around. After seeing numerous tables, we still kept going back to the table we had seen online. We went as far as showing it to a custom furniture store to replicate it. Finally after one of our late night searches we found that FITR had the table. We initially emailed the owner Harriet but we were concerned about buying it sight unseen and from far away. We decided to "table" the decision for a bit and continue our search as we live in Atlanta and no where close to Texas. After months of going back and forth one evening I took a leap of faith and called FITR. For all those reading this review buying furniture sight unseen isn't usually the norm. But we lucked out and we got a sales associate named Johnathon Burlison, who not only took care of us, he went above and beyond. He sent us pictures from his cellphone for multiple angles and made sure we got to see it better than if we were there. Johnathon The became our eyes and ears and seriously was just amazing at keeping us in the know. With the service, attention to detail and constant updates we took our leap of faith even further and decided to add onto this order 8 dining chairs (which we didn't know existed!!),4 bar stools, 2 benches and a custom coffee table. Last week we received the shipment and let's just saw our jaws dropped. Johnathon had been sending us updates and pictures but the furniture was truly exceptional. Very rarely do you find some one who guides you down the right path and keeps your budget in mind and takes pride not in the sale but in meeting a customer expectation. Jonathon truly took our order and ensured it would be handle as if it was his. He made sure that every piece of furniture was inspected and right before it was sent to us and coordinated with every step along the way. What truly amazed us-after he took our order the contact didn't stop like most places. He didn't rush to get off the phone, or rush for another sale or customer. He genuinely wanted to see how we were and if there was anything else he could do from his end. Thank you Johnathon for doing an amazing job and for truly being a man of your word. For anyone nervous about buying from far and away don't worry ask for Jonathon or Harriet and they will take care of you not as a customer but like family. More...

Reviewed on Yelp

10 July 2017

Just a like background:  sent an email inquiry on availability of the Canyon Pub table @ 30" vs 36" high.  Jonathan called to let me know they could do the modifications.  I traveled to the closest store on San Pedro.  I approached Ed to show me the table I wanted modified. He checked a catalog and showed me it didn't come in 30". I explained that Jonathan (different location) had contacted me. He told me to "continue my conversation with Jonathan". There was move, but bottom line, I did not appreciate Ed's attitude and will not do business at that location. Today, I went to the Babcock location. Liza assisted me in Jonathan's absence. She was a great listener, very helpful and closed the deal!  She was just the opposite of Ed. More...

Reviewed on Yelp

19 June 2017

Had a great experience with Johnathon Burlison. Very knowledgeable and helpful throughout the entire purchase process.

Reviewed on Yelp

15 June 2017

I went into the Austin store yesterday after weeks of looking for a bench with storage for my kitchen. I came in ready to take pictures and get measurements on anything that might work. Bill saw me with my measuring tape and offered to print off any information I needed to take all the guesswork out. It was wonderful! I came home with a few options to show my husband and then today I was able to use the chat feature on the website to ask if the piece we wanted was in stock. Harriet told me they had one in the warehouse and that they would assemble in 2-3 days time. My husband had already planned to take off at lunch to go pick it up with me, so Harriet called the warehouse to see if they could get is assembled the same day... what's even more impressive? They had it ready and waiting for us at noon! I've never experienced better, more attentive, customer service- anywhere! We will definitely be returning customers. So happy with our new bench! More...

Reviewed on Yelp

4 June 2017

Refreshing to find a furniture store that has actual WOOD furniture. Friendly staff...nice selection of furniture .

Reviewed on Google Maps

4 June 2017

Had a great experience shopping here. Profesional and Friendly staff. Jonathan B assisted us with our order. He was great and knowledgeable. Made it easy for us. Thanks. Ask for Jonathan he'll take care of you. More...

Reviewed on Google Maps

4 June 2017

I went looking for bunk beds when I was about a month away from my due date. I needed the bed fast because one of my toddlers was sleeping in a crib I wanted to use for the new baby. Johnathan did a great job and called around to find the bunk bed configuration I wanted delivered within the week. It's beautiful and came quickly. I recommend this store for the quality of product and service. More...

Reviewed on Google Maps

4 June 2017

We purchased a beautiful TV stand here and were impressed with the customer service. We ended up also purchasing a pub table and chairs. Everyone was very friendly and helpful without being over bearing. We will definitely return for our furniture needs. More...

Reviewed on Google Maps

4 June 2017

Fabulous furniture!!

Reviewed on Google Maps

4 June 2017

Beautiful furniture, great service, knowledgeable staff.

Reviewed on Google Maps

7 May 2017

We have purchased most of our furniture here over the years and always had only the most amazing service!  Deric Mueller is incredibly courteous and helpful.  Not only did he remember the furniture we've purchased over the years, but was able to help us find new additions to the pieces.  I highly recommend this store and wouldn't go anywhere else  Thank you, Deric!! More...

Reviewed on Yelp