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B

Beryl Agency: Best Logo Design Company In Virginia, USA

Fairfax

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1/5

1 customer review

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10 July 2020

KINDLY READ ABOUT MY EXPERIENCE WITH BERYL INDIA BEFORE THROWING YOUR MONEY AWAY Please also find uploaded the screenshots spanning over 6 months as evidence for this review. We are also happy to share said call recordings on request since the company will try super hard to avoid this. We had very high expectations when we started working with Beryl largely because of two reasons. The websites that they pitched to us looked very advanced and their price was more than double of any other website designer of that portal. Since, we wanted to make a highly creative website and saw it as a one time investment we decided to go with them even though their prices were so inflated. We were requested to pay 50% advance after signing the contract, which is perfectly normal. HOWEVER, what ensued was basically a nightmare post which that amount has been seized by Beryl which has pushed us to write this review. Our expectations started going downhill during the very first call with Prashant after the advance was paid. Not only was he not taking in consideration any of my suggestions, he kept pitching us irrelevant ideas after our team clearly explained to him that he wasn’t following our pre- discussed vision. If I had to get anything done correctly I had to explain it first on mail, then on call and even then the chances of it being done were next to nil. I soon found out that this team was incapable of recreating anything that they had pitched to us (I doubt they even created any of those websites at this point). The basic incomplete designing that they did was so substandard that even a designer with zero experience could recreate it in even a day (they took 6 whole months beyond the stipulated time) The major issue was- communication. After a slight disagreement on call, Prashant REFUSED to take our calls for more than a month. The egoistic person insisted that the all communication should be done through mails only because I had pointed out on call how he had not incorporated all the changes discussed earlier. He tried insisting me to finalise the website over mails through screenshots only, he even refused to send me any recordings so that I could check the working and flow of the website. Even the features agreed upon in before signing the contract were made “additionally chargeable”. I was assigned a project manager only after I sent them a clause of their own contract stating explicitly that I was to be assigned one immediately after the project began. Nonetheless, a website that was to be made in 45 days got stretched to 6 months(and was still never completed) because of such unprofessional incidents. The company basically gave NO creative suggestions of their own and refused to incorporate our ideas. Would be unresponsive for weeks. They were charging us a bomb and they were not even competent enough to create a basic functioning website let alone an advanced one. They have not given us anything to work with and have kept our advance. They are taking advantage of the fact that we are under lockdown and arbitration is difficult for now. Rest assured we plan to sue this team of idiots in consumer court as soon as things get normal. Would not recommend anyone to work with them, if you have any value for your money and time I would suggest work with someone else. More...

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