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Ashley

Spokane, WA

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Reviews (73)

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1/5

73 customer reviews

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17 April 2023

No indication when first engaging that there is a charge for simply being in contact with prospective cleaners etc. How frustrating for both parties.

Reviewed on Facebook

23 January 2023

Absolute shambles of a company that is stealing money from people. I signed up to a 3 month subscription ONLY and they have renewed my account and taken an unauthorised payment of £57! !! This is theft and I expect a refund in full. I have notified my bank and I have also notified the relevant authorities of this scam. More...

Reviewed on Facebook

4 November 2022

it's a scam site that is auto renewing people at higher rateswhen not advertising, avoid at all costs. this is a scam business

Reviewed on Facebook

31 October 2022

After checking my banking for an alternative reason, I noticed a charge from Care.com. I then checked all transactions and saw that this fee had been taken from my account each month since Jan 2022. Now I signed up to Premium as we were desperately looking for a dog walker. I signed up for one month as this was the only way you could contact any of the potential carers. I subsequently cancelled the subscription immediately after (less than the month) as all matches were quite frankly unsuitable, unqualified or too far away. Once I had re-cancelled the subscription today, I tried to contact Care.com for help. The website is utterly useless and there are no ways to do it that way, so I had to resort to social media. They have basically tried to fob me off and telling me that I'm to blame. First they asked if I had the original cancellation email, which after 10 months I do not have, especially to a service I do not use. Then I was told that I would have been informed of auto renewal and any upcoming charges, which is a lie. Had I recieved these emails, I wouldn't be 10 months down the line and almost £300 out of pocket for a service I did not and will ever use. The only emails I have every received are to notify me of new carers in my area. I ignore these as I signed up to their email list and just forgot to turn it off. Care.com are taking no ownership for any errors that they have caused and are happy to take and take the money, especially when it is clear customers aren't using their services. More...

Reviewed on Facebook

23 April 2022

I signed up for Care premium membership and because of some technical difficulties with payment the first time I tried to sign up, I had to start over. When I started over I forgot to put the 20% off code that was offered when I signed up. I sent a request for help to ask for the discount but never heard back from them for 15 FIFTEEN! days for them to tell me that the code was expired and there was nothing they could do. Well, if you had decent customer service it wouldn’t have expired. When I responded to the attached email I got an auto response that my case was closed. I will not continue with care.com. The app is super glitchy too. I will note that I did find a super awesome person to work with my child, but also had to endure a number of flaky applicants. More...

Reviewed on Facebook

17 March 2022

I signed up for a 1 month subscription and then continued to take money off my credit card without my permission, with no notification, for another 3 months. Whilst most companies will refund you when this happens because it’s actually unlawful, this company just sent me terms and conditions which don’t even apply to me because I don’t reside in the US which the terms and conditions refer to. I asked for my complaint to be escalated to a manager but they just ignored. I am having to make a claim through my bank for fraud. I will be referring to trading standard too. It’s also a complete waste of money because no one replies to your emails. The two that did, both messed me around. I made arrangements with both to come at a certain time, they both cancelled after the time they were already supposed to be here, said they would come next week and be in touch but I never heard from them again. Avoid at all costs, read all the other negative reviews. More...

Reviewed on Facebook

27 December 2021

Paid for one month subscription and once that month was completed care. com renewed and charged next month without notice. their customer care team said an email was sent which I did not receive. from what I can see from lots of their reviews is there seem to have lots of negative comments regarding subscription payments. I would not recommend this company or class their customer service as helpful More...

Reviewed on Facebook

22 November 2021

https://www.google.co.uk/amp/s/www.bbc.co.uk/news/uk-england-sussex-59290626.amp NEVER GO WITH care.com. this scum was verified through references posted on their site. He has damaged many many lives

Reviewed on Facebook

21 October 2021

Paid for monthly subscription. Got logged out straight away and cannot log back in. Refund my money!!

Reviewed on Facebook

18 October 2021

This service is a total con, they take your money happily but provide no cooling off period. Their customer service is practically non existent, avoid at all costs. Their service is also rubbish, total waste of money and they deserve to go bust More...

Reviewed on Facebook

17 August 2021

Care.com is essentially a waste of your time and money They do not have enough suitable staff. The staff they have are looking for Housekeeping jobs - a little light dusting - not for cleaning jobs where buckets and floor mops are involved Their account cancellation links are buried deep within their site - I'm pretty sure that most people who are foolish enough to subscribe cancel as soon as they can work out how. How many cleaners do you know who work outside a 5 mile radius from their homes? Care recommends cleaners from as much as 30 miles away Fraudsters More...

Reviewed on Facebook

14 July 2021

INITIALLY USE BASIC MEMBERSHIP TO SEE how you get on & I upgraded to 1 month membership after first month to see if you’re happy

Reviewed on Facebook

5 June 2021

To maszyna ktora tylko pobiera pieniadze . bylam 6 miesiecy . dostawalam propozycje pracy wiele ale zadna nie doszla faktycznie do finalu . tylko pisanie i odpiwiadanie na wiadomosci . to sa oszusci wieloletni❗❗❗❗❗❗❗ More...

Reviewed on Facebook

5 May 2021

The company is not serious, after you make an account vu the details on the bank card will take the money from your account, the same happened to me and they took me 23. 20 a few times, I called the bank and I canceled the card. Believe me you will not make an account, even if you close your account it will still take money from the card. More...

Reviewed on Facebook

21 April 2021

I created my profile and first sticked with basic what is nothing what you can do apart from just reading and advertisement. Then I bought a month of membership and I started getting messages from fake people who wanted to fraud me on money. After reporting it twice, no action been taken. I am disapointed. More...

Reviewed on Facebook

16 April 2021

please do not join this site it, someone last week contacted me about a house cleaning job all one big scam, tried to take money off me over a background check that is one big scam, today they tried to take money again lucky my back contact me as it was declined any , now I've cancelled my profile off here, so please DON'T SIGN UP IT

Reviewed on Facebook

22 March 2021

In the last 3 yrs had one reply from a cleaning job. Paid twice to upgrade. Have now given up with them. Missed lots of local jobs in my village. Absolutely terrible. Would not recommend More...

Reviewed on Facebook

23 February 2021

My name is Debbie and I checked my bank account today and you have taken out money out of my bank account three times and before that you have a taken out money twice in a day I am now left with no money in my bank account because of this I have sent you several messages about this but I got no reply to my email PLEASE DO NOT JOIN THIS COMPANY

Reviewed on Facebook

22 February 2021

Auto renews and gives no ability to cancel. Do not use.

Reviewed on Facebook

17 February 2021

8 years they took £20 a month from my account and I did not know, feel so stupid , in all that time I received three e mails ,what kind of caring company does this ,last I heard from them was 2018 ,I plan to get my money back ,care,com I am coming after my money.

Reviewed on Facebook

15 December 2020

Please do not use this site as its a fraud. They will send you a link for background check and one thing will lead to another. My money £592 had been gone on my account minutes after I check the link. Its good I managed to contact my bank to cancel my card before they could take more. More...

Reviewed on Facebook

8 November 2020

DO NOT USE THIS SITE! I signed up for a one off payment, little did I know they were taking payments from me every month as I had been taken off of the mailing list so I thought it had stopped. Only when I emailed them did I then begin to receive emails again, £40 they took and I never got even a message from a hopeful job More...

Reviewed on Facebook

8 October 2020

Contacts are not good or interesting in the position you are advertising for. Also you are signed up to premium There is a auto renew button which you are not advised before it renews and charges €70 without notification or invoice.

Reviewed on Facebook

28 April 2020

Too many fake people saying they need a Nanny. Then you message them and they ask for money, lots of people falling for it. I've had enough happening too many times, got another this morning. Care.com are doing nothing about it. I am registered with many sites like this and it never happens. Dont use them not safe More...

Reviewed on Facebook

7 April 2020

Completely unethical company- if they advertise a 1 month subscription then that’s what it should be they have been taking money monthly out of my account since then as it stated in tiny small print they would do for our own convenience? No I only wanted a one month subscription thank you. Also if you’re going to take money out monthly send reminders- invoices- receipts! Don’t do it so covertly that you have to go through your statements to see what they’re up to- it’s sneaky- it’s unethical and actually should be unlawful! Do not use this company! More...

Reviewed on Facebook

28 February 2020

My friend has applied to a many offers and all what she got is a link where they make a fraud in her bank account they took from her account money It is very bad that there is not any control about this. Be careful with your information and details More...

Reviewed on Facebook

25 February 2020

Brilliant company a lot of opportunities

Reviewed on Facebook

19 February 2020

Too much scam profiles pretending they want to get you a job, but what they really just want is your bank account and personal details.

Reviewed on Facebook

6 February 2020

I applied for 30 job offers.Never received any response ,only a scam contacted me through email trying to make me do payments through links provided. Avoid this website

Reviewed on Facebook

27 January 2020

lose down or advertise walkers and charge them the open on line f ee and the dog owner should only pay the hire fee and the fees are too high and is tax deducted

Reviewed on Facebook

21 January 2020

It’s a con you have to pay to send replies and receive. Plenty of ‘jobs’ there but are they real?

Reviewed on Facebook

9 November 2019

Even though I cancelled my membership they continue to take money. Please refund immediately.

Reviewed on Facebook

9 November 2019

It's too expensive. No choice for a limited account meaning you can message a certain number of people, which would have been the better option for me. I'm not paying £30 to message one person. More...

Reviewed on Facebook

17 October 2019

I completely agree with all over comments that job ads seem to be fake. Never had replies from anyone until recently. I got offered a housekeeping job for a man near me. He sent me a cheque for my first week work and some extra money to pass on to his “painter and decorator”. I did so as I didn’t want to be held responsible for money that was not mine. He then completely ghosted me, never replied to my emails asking when I could start working for him etc. Then a few weeks later theres almost £5000 out of my bank account. I never gave my bank details out to anyone. Another lady asked me to do exactly the same thing (pass on money from a cheque) when she messaged me about a personal assistant job. This was when I realised there is probably a large group of people operating this SCAM through this website. DO NOT USE THIS WEBSITE! More...

Reviewed on Facebook

1 September 2019

This company is a con And it's very offensive in their replies Stating your English and grammar is not up to scratch Disgusting

Reviewed on Facebook

11 August 2019

I did apply for almost all job offers I 've got as match.Never received any response ,only few scammers contacted me through email trying to make me do payments through links provided. I am starting to believe there is no real people looking for service.Lucky I didn't subscribe any packages.Definetely this is page to avoid More...

Reviewed on Facebook

1 August 2019

ive signed up and paid out, never had any luck getting any work, in fact im not convinced most of the jobs are even real. Not one reply from any if the many people i have messaged

Reviewed on Facebook

30 July 2019

I pay thirty pounds a year , I apply to at least 10 different jobs on the site ,a week whether it’d be cleaning, care work , or anything else, but I don’t hear from anyone back , it’s a big con

Reviewed on Facebook

28 July 2019

I took out membership for six months but now Care.com has tried to take more money out of my account which was unauthorized and has meant that my bank account has been frozen. Can somebody private message me immediately so this can be resolved. More...

Reviewed on Facebook

16 July 2019

i wish i had read the reviews before i signed up .i can't get back into my account. i emailed telling them to close my account and they have still charged me .

Reviewed on Facebook

4 July 2019

I can't read any messages unless I sign up to a premium membership.

Reviewed on Facebook

2 July 2019

Automatically renewed subscription and cost me €70 which they refused to reimburse even though I contacted them immediately. Look at the fine print as that is all their customer service will refer to!! More...

Reviewed on Facebook

1 July 2019

Will not let me choose United kingdom as my country. Will not show me local childcare. Will not let me message anyone local to me when I eventually fine someone after scrolling though hundreds of random places.

Reviewed on Facebook