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AO Tax

Dulles Town Center, Virginia, Trace circle

(431)

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About

Advantage One Tax Consulting, Inc.

(AO Tax) is an IRS recognized Enrolled Agents Firm with Qualified Tax Accountants and Registered Tax Return Preparers. AO Tax has its Corporate Head Quarters based in Sterling, Virginia with Global Delivery Center in Hyderabad, India.

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Reviews (431)

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4.5/5

431 customer reviews

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29 June 2021

Service has gone too bad. Once you have paid the service. Then its upto customer to follow-up till you get response and get the job done. No commitment on support or accountability. Avail service from some other service provider if you need timely and committed response. I am still following up and waiting to get a response. More...

23 June 2021

Hi there! AOTAX filed for my Tax Returns without my knowledge and without my approval. The company violated the IRS Rules and Regulations and I wonder if AOTAX did the same with other people too. Here is the IRS link that one can refer: https://www.irs.gov/tax-professionals/make-a-complaint-about-a-tax-return-preparer

Not only the tax returns were incorrect, but also, I lost significantly on the refund amount and got asked for additional documents from New York State.

Their Leadership team is aware of this and is being ignorant about it. Sumit Panjabi, the CEO, and Waris (another member based out of US), both are non-responsive to the resolution requests. Neither they respond to any emails, nor to the calls.

With the recent nightmare experience, I do not recommend AOTAX since they are violating IRS Rules, filing returns without your consent, and with the ignorant behavior of the leadership team, I wonder they are in the business of violating Tax Information Privacy and leaking clients confidential data.

@AOTAX - You already have the Ticket Number, Email details, and all the details of how your team screwed up in the first place. I’m still awaiting resolution from your team.
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11 June 2021

Once you pay them for their services, you are no more priority for them and they will take days to file refund. On top of tat If you didnt receive you refund and ask them for help. .. you will receive standard response like 1. Delay due to covid Or 2. Check status online... they will not even try to review your file or talk/check status with IRS. I'll never again go with AO. More...

1 May 2021

This is a classic example of a fraud company.
They provided a draft to me where I will get a $2399 return and the customer relationship manager promised me about this but file my taxes with different calculations where I had to pay more than $4000.
No one accepted their mistake, no one there to receive a phone call and respond to an email because they got payment.
Every time their customer care told me that they will update in 24 hours and send mail but no email and no callback.
Even after a month, the situation is the same.
I recommend to all that do not file taxes with this fraud company and this company should be ban from the USA.
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7 April 2021

Pathetic service by AO tax , they will be behind you until you make their invoice payment .Once done , No response though multiple emails , escalation , calls no response and i ended up filing my returns with other vendor by paying additionally. PLS DO NOT TRUST AO TAX

23 March 2021

I am filing taxes with AOTAX from last five years but first time I feel like they no longer care about their customers.This firm provides pathetic service. They call you like every five minutes until you file the returns with them. As soon as you make the payment they ghost you. They won't respond to any of the calls, messages or emails. If some how you get hold of them on call they will tell you that they'll be calling you back "on a priority basis" within an hour. But guess what they never call you back. I tried calling back again and again. If somehow you get hold of someone, they put you on hold and they eventually cut your call. This firm is a FRAUD!

PLEASE PLEASE STAY AWAY FROM THIS FIRM. DONOT FILE RETURNS WITH THESE PEOPLE. I have asked all my friends to do the same.
Ticket number #190833-IT filing service 2021
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19 March 2021

I am filing taxes with AOTAX from last five years but first time I feel like they no longer care about their customers. I am trying to contact them via phone, in-portal messages from last 7 days for few queries but nobody is responding at call. When I called them on customer service, some lady picked up said we are very busy someone will call you in an hour but as usual nobody calls you. I tried this few times. If somebody knows how to reach to their management please let me know. I am very frustrated with them. I will not recommend to anyone. Please look for other options. More...

16 March 2021

This is a Fraud company. Once they get the payment, they don't respond to your queries, emails and escalation. Also, they don't file your returns.

16 February 2021

Don't fall for their low rates. They are a company who will provide zero support after taking your money.
I was filing with them for 6 years. Last year also I filed with them and then again I had to file an amendment. After taking payment these people disappeared and I had to follow up for 4 months to get my amendment filed.
There is no escalation contact for these crooks. Even if you try to contact anyone, first you need to wait 15-20 mins to get your call answered. Even if someone picks your call they will give all sort of assurances and excuses except the resolution to your problem. I also worte a email to their owner Sumit Panjabi witout any response to my problem.
I lost a lot of refund amount I was entitled to from the state Government last year and due to incorrect return filing from AOTAX EXPERT(so-called) team I ended up losing my money. That was my last day in USA and the response to state department had to be post-marked the next day in order to get refund. These crooks didnt bother to look into my case and I kept calling throughout the day(along with packing my stuff for travel) without any resolution. Ultimately I ended up losing my hard-earned money!!
While filing your return these people say that we'll provide complete support for your case, but when it comes to actual support, they disappear!! No matter how many times you email/call them, you'll end up receiving assurance emails without any resolution
I would recommend to look for a genuine tax filer rather than these unprofessional thugs who will disappear with your money.
I also noticed they doesn't have any setup in US. Rather they are masking all calls to appear coming from USA number. Means even if they run away with your money, you cant chase these frauds
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9 October 2020

Looks like AO Tax is a fraud. I have made a payment to them for a tax amendment after that they are not respond to my queries, escalations or phone calls.

23 July 2020

AO Tax is a fraud. Once they receive payment from you, they don't respond to your queries, escalations or phone calls. They charged me way more than what was actually required for paper filing as my returns for 2019 cannot be e-filed due to some constraints. But they did not paper file and just e-filed which I could do it myself on turbotax for free. when I started following up on the same, they did not respond for many months. They do not have any escalation path, nobody from their company is going to listen to you once they receive the payment. More...

15 July 2020

Most Disgusting service I ever received, very annoying people. No matter when you call, whom ever you spoke either they will speak some non sense or hang up your call. At first they speak very nicely and when you start working with them they will show their true faces. Some times they don't even answer your call for months, no reply for messages and they don't even care if you request for call back or raise escalation. I clearly saw that higher management has no control on their employees mostly I felt they don't even care. Its not even worth of half start More...

11 July 2020

After the payment #AOTAX do not care, no local office in USA. Still struggling to reach them to help in the audit case where they promised FREE After tax Services. You are correct. Their customer service, as well as auditing service, is very poor. After filling with AOTAX, I got an IRS Notice for expired ITIN of my daughter. They are not able to provide proper service and I have to pay an additional $50 to H&R Block to handle my IRS Notice. VERY VERY POOR SERVICE. More...

3 May 2020

If I could leave a negative rating I would! Our tax return was filed separately on federal return even after constantly telling the AOTAX people to file it jointly. We lost return money because of that and we are not even getting the COVID relief as well. Its ridiculous! I asked them for the tax return copy multiple times but never got it. Old drafts were filed for the state tax returns and there was no proper communication between the employees dealing with our return. An amendment needs to be filed for that but we have received no proper communication on that from AOTAX. We even received an IRS notice because of this. We are taking care of the notice ourselves because we can't expect anything from this useless tax services company. There were so many issues with the drafts - like address was wrong, my SSN replaced with my wife's SSN, and whenever we called or messaged for a resolution, someone new came on and screwed up our return. These guys wasted our time and energy - we could have done a better job ourselves. More...

17 April 2020

Don't file any tax with AOTAX.

I didn't find the option to give a rating in negative, otherwise, AOTAX deserves for negative rating.
Their staffs don't have knowledge about US Tax filing they are just to attract new customer and then no help from them. They will not let you anything in advance and once you are in trouble with the IRS, they will simply wipe out their hand.
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2 January 2020

AWESOME SERVICE VERY HELPFULL FOR ITIN.

Reviewed on Facebook

2 January 2020

one of the best service served in this tax consulting and be helpful for ITIN and with other rewards......☺

Reviewed on Facebook

29 July 2019

Thank you. I liked the services, very casual and friendly way of dealing with customers, as if you are filing tax with your friend. Always available through emails and phone connectivity. Great free services and guidance. Keep it up guys! More...

Reviewed on Google Maps

5 June 2019

Good service, If any service issue due to complexity (like ITIN ) and if you escalate they take it very positive and try hard to keep customer satisfaction high. Backend team is working hard to keep customer happy. All the best for AO tax More...

Reviewed on Facebook

1 May 2019

Quality returns + value for money, Everything went smooth & the executives are friendly & polite.

Reviewed on Facebook

29 March 2019

One of the best tax advisory platforms out of the US. Highly recommend it.

Reviewed on Facebook

22 March 2019

I will share the feedback once my ITIN and Tax refund completed, So far all good

Reviewed on Google Maps

8 March 2019

I'm really disappointed on AO tax service. Employees using bad words if any customer is asking for queries. When I'm having conversations with the CRO (Nadeem), the call was hanged intentionally by mentioning the word F**k. I'm didn't expect this kind of employees working in AO tax.

Since, past three years I was filling with AO tax only. They will be loosing the customer, if they have these kind of employee.

I will no more continuing with AO tax service.
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28 February 2019

Good service

Reviewed on Google Maps

22 February 2019

Created my account without my cincent. Continuing calls regardless request to stop and remove me from system. Wasting my time.

1 February 2019

excellent service and they have great team to support

Reviewed on Facebook

22 December 2018

Definitely recommend AOTAX to everyone. They have always offered me the best service.

Reviewed on Google Maps

7 December 2018

Really excellent organization and professional staff

Reviewed on Facebook

6 December 2018

awsome place to grow and learn taxation awsome place to kick start careers

Reviewed on Facebook

29 November 2018

Overall experience was good.

Reviewed on Google Maps

26 November 2018

A very good services, They helped me throughout the process with kind heartedly... best firm to file your taxes forsure

Reviewed on Facebook

26 November 2018

The tax team who is preparing and filing them is very awesome and very helpful at clearing all the questions posted by clinet continue same accurate speed services guy's

Reviewed on Facebook

26 November 2018

it's just good experience to work in a such good environment.

Reviewed on Facebook

26 November 2018

Best Tax consultant which helped me to filled tax and overall it make me feel a part of a family in simple a better experience.

Reviewed on Facebook

26 November 2018

Awesome very fast and accuracy in filing Tax returns best place to filing Tax return...

Reviewed on Facebook

21 November 2018

AOTAX helped me in my tax filing, service was really good :)

Reviewed on Facebook

21 November 2018

Very good service, quick response and best consultant who helped me in my taxes.

Reviewed on Facebook

21 November 2018

Best tax consultant, they helped me throughout the process.

Reviewed on Facebook

20 November 2018

I recommend AOTAX for filing the taxes.. Quality returns + value for money.

Reviewed on Facebook

17 November 2018

I recommend AOTAX for filing the taxes, though i filed my taxes with them for the first time...i had a wonderful experience & will continue in the future too.

Reviewed on Facebook

14 November 2018

Quality returns + value for money, Everything went smooth & the executives are friendly & polite.

Reviewed on Facebook

7 October 2018

I had very nice exp with them. They are very professional and take care of tax stuff

Reviewed on Facebook

29 August 2018

Excellent service!!

Reviewed on Google Maps

29 August 2018

It was easy and wonderful experience with them in filing the tax returns

Reviewed on Google Maps

29 August 2018

I have been filing my taxes with AOTax for few years and their service is punctual and agents are very responsive.

Reviewed on Google Maps

29 August 2018

Excellent.. good team .. Good Followup....

Reviewed on Google Maps