Alii Animal Hospital & Resort

I am so happy to finally adopt a new fur baby from the Humane Society but the reason I got this dog was he was very abuse, and I didn't want this 6years old boy to go through hell again.  I took him in as my own and giving life from rags to riches.  But because of the wonderful Angles who has been in my life because of my other babies?  They have been taking care of them and now they are coming again to bring my baby boy to a full recovery and enjoying his life to the fullest I truly want to take this time to the full crew of the Alii Animal Hospital & Resort and a big thank you to Dr. Pressler/Dr Takiguchi for taking care of my baby boy I know with all you guys there I know that he is in wonderful hands of My Hawaii Angles who is always there with open hands and educating me to help with or what is the best care I can give.I love you all from my bottom of my heart. Even when I am away on my trips, I can always count of the angles to be there to care for my son. More...

Reviewed on Yelp

So I contacted Alii Animal Hospital & Resort for information on boarding my fur baby when we do a staycation in July.They sent me the forms explaining they need to have the vet check him out and he needed to take temperament test . Sounds fine to me. But since I'm not familiar with this business I asked if I could see their facilities before making an appointment.I was politely told due to Covid they didn't allow people to visit their facilities. It's was to keep their staff safe, so she gave me a link to a virtual tour..I totally get it however,  at the same time I have to keep my fur baby safe, I explained to them this will be like dropping off my child at a babysitter that I've never met.So the  concierge told me she appreciated my concerns however they would not be a good fit for what I'm looking for.Well, what I'm looking for is a well-maintained safe space for my fur  baby to be happy and content for five days in July and if requesting to see their facility beforehand was the wrong question to askI'm guilty charge! My baby means the world to me, Covid fear has gripped many companies like this one, fear to the point of turning away business.Hopefully Alii Animal Hospital & Resort will began to move forward with the understanding that business have to live with it and not live in fear of it.... Just Sayin.... More...

Reviewed on Yelp

I feel compelled to write a review because I have entrusted my pet's care with Alii Animal Hospital for as long as we've owned our fur baby. We've been thrilled with the friendly staff and have thoroughly enjoyed the daycare services. It wasn't until we needed to renew our animal's fecal test on file that there was a lapse in service. It turned out that our dog unfortunately tested positive for worms and needed to complete a round of medications. After completing the medication, we did not know that we needed to call back to schedule a follow-up fecal test. It was not made clear that we needed to call, we thought we would hear back from Alii for next steps. Upon trying to obtain our medical records and negative fecal test for another daycare facility, we found out that our dog was still positive for worms. We thought that after our first round of treatment our dog had been cured but did he have worms for the last 1+ month? I can't help to wonder if the failed mis-communication was due to the many different staff members? Although everyone is extremely kind and friendly, we've been greeted by someone different almost every visit. Our dog has had worms for the last 1.5+ months and we cannot utilize daycare facilities for another six weeks; I'm sure this situation is not anyone's fault but it has definitely caused strain on scheduling conflicts that could have been remedied weeks earlier. If you read this, know that Alii will provide great care... you just need to follow-up on your own so your own case doesn't slip through the cracks and your sweet fur baby will receive proper immediate care. More...

Reviewed on Yelp

My kitten was diagnosed as getting infection, she was sneezing. Doctor prescribed antibiotic which is overpriced, took 10 days as instructed, things re just the same. It means she did not get infected. I doubt that she got allergies, so I bought allergies and immune boosting supplements from Amazon, after a few days, she stop sneezing. Never sneeze again. I was at this place first time, will never come back. More...

Reviewed on Yelp

I just moved my dog 1.5 year-old Labrador from CA to HI and after the first week of swimming in the ocean and taking in all the flora & fauna, he started developing tiny bumps that turned into welts. At first, I saw 1-2 scabby areas but chalked it up to possible tick bites as I know how those things thrive in hot and humid climates.. Then, tiny little firm bumps started appearing around his neck and dorsal area, above his shoulder blades. He didn't appear to be itching or scratching but this prompted me to find a good veterinarian ASAP. I typed in my zip code and Ali'i Hospital & Resort was one of the first to appear. I read through all the positive reviews which definitely outnumbered the bad and decided to give them a call. The staff was very friendly and tried to squeeze me in as soon as possible. The did process a $31 booking fee to hold the appointment which would be applied towards the exam fee itself. We ended up calling them back to see if they could squeeze us in sooner for an urgent care visit which they managed to work out for an additional $31, bringing the total for an emergency pet visit to $62. Because of COVID restrictions right now, we aren't able to go into the clinic with our pets. Rather, you drive or walk-up to your appointment, then call the clinic upon arrival for someone to meet you outside and receive your pet. The nurse who received my dog, Luke, outside was so genuinely receptive and took all the info about my dog's condition down accordingly. The veterinarian who ended up seeing Luke was Dr. Yasunaga. Even though I did not get to see her in person and only spoke with her over the phone, I could tell that she is a sweet, good-natured, and caring person. She was kind enough to call me with an update as well as to go over procedures and treatment plans. Furthermore, she was considerate and provided me with estimated costs along the way. After all was said and done, Luke was diagnosed with an unusual case of Bacterial folliculitis due to hotspots and he was prescribed steroids and antibiotics(which was the bulk of the cost for the meds). They also sent us home with one free dose of NexGard for Luke to try out. Out-the-door, we paid about $300 total which, I believe, is pretty fair considering they squeezed him in last-minute and appeared to provide him with the best care available on OahuWe've got Luke started on his prescribed meds and are keeping an eye on his progress but are pretty confident he will be well on his way to recovery. More...

Reviewed on Yelp

I am writing this review because I was clearly told by Dr. Pressler, Medical Director, that if I wrote a negative review on Yelp about their boarding services, that it would be a conflict for Ali'i to continue to see our dog at their hospital. My husband and I have explained that we we had no issues with the hospital side of their business, but are extremely unsettled about the care our dog received during his stay at their "resort". We did not ask for any money back, nor did they offer. Our only request was that they are clear with pet parents in the future, so that parents can make an informed decision prior to boarding their dogs. Our boarding experience was heartbreaking. When we requested the "daily patient care sheet" we saw that the majority of our dog's stay, he was last taken out at 6pm. We came to find out that there is no one in the facility from 9pm to 6am. Our dog was forced to defecate in his "suite". Leaving our dog alone for 12 hours without being taken out is not something we would have ever signed up for, and not what we expected from Ali'i who advertises "You can have peace of mind that your fur baby is staying at Honolulu's best pet facility". We were told that Matt, Resort Director, would reach out to us, but after 2 weeks of not hearing from him, we reached out again only to receive a call from Dr. Pressler. She said she was calling to "explain her perspective" which included details of how difficult her job is, that she didn't get to go away for the holidays and we did, how understaffed they are, and that "this conversation is not a big deal to me, I deal with much more upset people than you every day". Never once during the conversation did she offer an apology. My husband and I were both shocked by the conversation, the excuses and defensiveness. When I explained that in our opinion it is unacceptable to leave a dog for 12 hours without taking them out, we just wish we would have known, she said "our records must not be accurate". Needless to say, we have found another vet. More...

Reviewed on Yelp

One of the worst feelings is when your pet is not feeling well or acting like his usual self . My go to clinic unfortunately did not have any appointment available. I had seen Alii Animal Hospital & Resort  in social media and decided to reach out to them . However , when I called  Alii Hospital , I spoke with Kristen who was extremely helpful and kind . I was able to secure an appointment and get my dog Mangos seen same day . Everyone was extremely helpful , knowledgeable, and patient. I will be using them for future services and would recommend them to my friends and family . They have parking They are organized and helpful More...

Reviewed on Yelp

We booked a double suite for almost a month, because nothing is too good for our baby.  He seemed to have fun, but when we picked him up, he had a very noticeable  eye infection.  I ended up taking him back for to have his eye cared for.  They took absolutely no responsibility for the eye infection.  The fact that he caught it there was of no consequence to them.  I spoke to three different people and the fact that they had glib excuses at hand said to me that this was not the first time this had happened.  It was likened to a child getting sick at school, or a dog park.  (We do not take our dog to dog parks for that very reason.)  Finally it was pointed out that we had signed a liability waiver.  I asked to speak with someone who could actually address the problem, but that did not happen.  So, after shelling out over $2000 for the boarding, we had to pay almost $200 more for the eye infection treatment. More...

Reviewed on Yelp

Very friendly staff. First vet we felt safe at and our pup actually walks right in for her check ups.

Reviewed on Facebook

Mr. Look Yau Mo/ Buttfurs had blood in his poop for almost a week. Some of it was solid but some was also diarrhea. I was super worried and was searching for last minute urgent care appointments from different vets. My regular vet did not have openings until the next week. I called Ali'i Animal Hospital and Resort. They told me they could try to fit me into the schedule that day but it would be more expensive due to the emergency/ urgent nature of the appointment. That was fair. It was $62, double the normal exam fee. I took Buttfurs, called them when I got to Ali'i and they took him in for the exam. I was told the wait may be long. While I waited, I ran some errands and got lunch nearby. Some time had passed, so I decided to make my way back to Ali'l. I should have called first.When I got back to Ali'i, I asked for an update and was told that Buttfurs was being seen now. There were a few other pet parents that came to pick up their pets. I was standing off to the right side of the entrance. The resort director, Matt Malta saw me and checked to see if I've been helped. I told him yes and that I was waiting on my cat. He asked if I wanted a chair to sit on while I waited or if I wanted water. I said yes to the chair. He brought over one. Thank you Matt! A few of the vet assistants saw me waiting when they helped other pet owners and checked up on me as well. Excellent customer service! Dr. Judy Yasunaga called me to let me know what she found after examining Mr. Buttfurs. She asked if I was waiting outside, I said yes. So she personally came out to explain everything to me. She was very kind, knowledgeable and patient. I had a lot of questions and was super worried about Buttfurs. She answered all of them expertly! :) I had recently adopted a kitten who's foster kitten-mates were diagnosed with Giardiasis and Coccidiosis (parasites). So I was worried Buttfurs may have it too. I also brought in a poop/fecal sample to be tested for any parasites. Ali'i offers cat fecal sample analysis through outside testing. (IDEXX Fecal Dx Antigen Tests) I was told I'd get the results in 1 to 2 days. She prescribed him some antibiotics and a sedative for the next time I take him to the vet. Buttfurs tends to get very anxious and becomes combative. She also recommended a bland diet for the time being and different ways to mix in the medicines with his food. He has gotten more rotund which I've been slightly worried about too. I was worried about megacolon or anything internally so she suggested that we could do a more thorough examination after sedation and imaging but it would be a bit costly. I was able to get a quote of the cost for that procedure. I'm happy that she provided me with information and explored different treatment options with me. Not once did I feel pressured into choosing one or the other. She is a very genuine and caring veterinarian. Thank you Dr. Yasunaga!When I got home Mr. Buttfurs was very angry with me, lol. I tried to give him the bland food with the medicine mixed in and he would not eat it. He may have sniffed it out. I called Ali'i for suggestions on how to feed it to him. The receptionist checked with vet assistants and gave me some pointers. Thank you to all the staff members for their helpful suggestions! Sadly, Mr. Buttfurs also didn't fall for anything I tried. So I put the medicine directly into a syringe and squeezed that into his mouth. He was very very angry with me... Was not having it at all. Hissing, snarling, clawing. Lol. I wasted a lot of medicine and food attempting all this. I called Ali'i again, they let me know that their vet techs could give him the medication if I brought him in for a charge. I tried my best with the DIY syringe method. Earned a lot of back leg bunny kicking war scars from this ordeal... Lol. Almost a week after I still had not heard back with the fecal testing results so I emailed Ali'i at <a href="mailto:pets@aliianimal.com">pets@aliianimal.com</a> and got a response within a few days from Nadia. The results showed as negative for hookworm, roundworm, whipworm, ova (eggs) and parasites. Which was great news. Though not sure what the exact cause of his bloody poops were. With some time and a different diet Mr. Buttfurs got better. I had a hard time trying to give him the antibiotic medication and really appreciated all the helpful suggestions from staff members about how to give him the meds. I also really thank this clinic for accommodating me. By giving me a time slot to have him seen that day because I was really worried. Thanks again to everyone at Ali'i Animal Hospital and Resort for taking care of us! Mr. Buttfurs shares his mahaloz too ;D More...

Reviewed on Yelp

Called to ask about boarding and was told they aren't accepting current or new clients. No further information, no "We're booked those dates," (she didn't ask for the dates) or anything like that.  This information is nowhere on the website or any Yelp updates.   I think it's a horrible business practice to force clients or potential clients to waste their time because a business can't be bothered to update its online information. More...

Reviewed on Yelp

Extremely overpriced and they provide low quotes that end up doubling by the time you pay the bill.  On multiple occasions, they have misread our pet's vaccination records and scheduled unnecessary vaccinations.

Reviewed on Yelp

My dog was a patient in this horrific place. Dr cooks and Dr pressler miss diagnosed my dog more than once. My dog unfortunately was diagnosed with cancer and I was naive enough to not understand that my dog should be referred to a proper clinic that specializes in cancer from the start. This clinic is not only focus on profit but miss diagnosed my dog with a unnecessary amputation. After I have a proper diagnosis from the VERC clinic that has a oncologist and I had a proper and more understanding and alternatives about my dog treatment the amputation was never an option and completely unnecessary!! .. I tried to contact them afterwards and they hided under "the owner" who called me and I spoke with him about how upset I was for having these kind of "professionals" in their staff that miss diagnosed my dog just for to my perception and what it seems to me that their best interest were focus on profit and not on an alternatives that should be based on what is best for my  pet. After being able to have a professional second opinion my dog will be able to have a proper surgery and amputation was never an option according with the oncologist diagnosis. This is one of many mistakes and careless miss diagnosis made by their staff  Dr. Joanna Cook, Medical Director, and Dr. Whitney Pressler, I want for people to know that I'm personally DO NOT RECOMMEND this veterinarian clinic and I'm glad that I am able to express my experience with this review by not recommending and trust this veterinarian clinic based on my unpleasant experience. More...

Reviewed on Yelp

Dr. Cook, Dr. Pressler and the MOST amazing team of loving and astute professionals at Ali'i are hands down the best care one could ask for when selecting medical &amp; day care for your fur family members. Dr. Cook was a godsend with our former geriatric dogs and it was the BEST day discovering she &amp; Matt Malta opened up such a state of the art facility for our next generation of fur babies. The level of well-rounded expertise they have assembled is 2nd to none. They were also amazing at helping us find the right specialists to help us with our Pug's unique surgical &amp; other medical needs all the while keeping us well informed of our options with the proactive, personalized care to help our beloved pets live their best lives. It is so reassuring to know that our family members are cared for by people who are so dedicated to loving &amp; caring for them like we do. We are so lucky to have such a communicative, tireless, caring team by our side! More...

Reviewed on Yelp

Our first experience with Ali'i was a really good one. Their staff was friendly and courteous. And Dr Denzdell was compassionate and professional. And they were able to squeeze us in on the same day. They are open on weekends so you know you're not going to have to pay any unnecessary boarding fees. Fortunately our Kitty was out the same day. And they did an excellent job. We would definitely recommend this place. More...

Reviewed on Yelp

I'd give 5000 stars if I could. I brought my dog, Cooper, to Ali'i after he was diagnosed with a herniated diaphragm. Two prior vet hospitals were okay with putting off his surgery, but I knew he wouldn't live if it was delayed. Calling Ali'i was the best thing I could've done! They got him in immediately for a surgical consult and began the surgery the same day. It was an intense surgery, requiring masterful skills and likely some magic from the entire team who helped him. We're now one week post-surgery and he just had his feeding tube removed as he's doing so well with his recovery. I am forever grateful to Drs. Cook and Watkins for saving his life, as well as the entire veterinary team that assisted in his care! More...

Reviewed on Yelp

I just moved my 1.5 year-old Labrador(Luke) from Northern CA to HI and after the first week of swimming in the ocean and taking in all the flora &amp; fauna, he started developing what looked like bite bumps that turned into welts. At first, I saw 1-2 scabby spots and thought they were possibly tick bites as I know how they thrive in hot and humid climates. Then, tiny little firm bumps started appearing around his neck and dorsal area, above his shoulder blades. He didn't appear to be itching or scratching but this prompted me to find a good veterinarian ASAP. I typed in my zip code and Ali'i Hospital &amp; Resort was one of the first to appear. I read through all the positive reviews which definitely outnumbered the bad and decided to give them a call. The staff was very friendly and tried to squeeze me in as soon as possible. They did process a $31 booking fee to hold the appointment which would be applied towards the exam fee itself. We ended up calling them back to see if they could squeeze us in sooner for an urgent care visit which they managed to work out for an additional $31, bringing the total for an emergency pet visit to $62. Because of COVID restrictions right now, we aren't able to go into the clinic with our pets. Rather, you drive or walk-up to your appointment and call the clinic upon arrival for someone to meet you outside in order for them to receive your pet. The vet's assistant who received Luke outside was so genuinely receptive and took all the info about my dog's condition down, accordingly. The veterinarian who ended up seeing Luke was Dr. Yasunaga. Even though I did not get to see her in person and only spoke with her over the phone, I could tell that she is a sweet, good-natured, and caring person. She was kind enough to call me with an update on Luke as well as to go over procedures and treatment plans. Furthermore, she was considerately and tactfully transparent by providing me with estimated costs along the way. After all was said and done, Luke was diagnosed with an unusual case of Bacterial folliculitis due to hotspots and he was prescribed steroids and antibiotics(which was the bulk of the cost for meds). They also sent us home with one free dose of NexGard for Luke to try out. Out-the-door, we paid about $300 total which, I believe, is pretty fair considering they squeezed him in last-minute and seemed to provide him with the best care available on Oahu. We've got Luke started on his prescribed meds and are keeping an eye on his progress but are pretty confident he will be well on his way to recovery. If we ever consider boarding Luke and leaving him in trustworthy hands, overnight, it will definitely be with his new friends and vets at Ali'i Animal Hospital &amp; Resort. More...

Reviewed on Yelp

Don't believe the response from the vet below. Nice place. Nice people...BUT unless you're a trust fund baby or have copious amounts of money lying around pick another vet. They charge $140 per animal for health certificates. These are usually about $50. I know this because I took my cat and other dog to another vet and paid $50 for each the very next day. I then called all over and found that no one I contacted charged more than $70 per animal for this simple certificate. Was desperate to move my animals off island and got clubbed here. So glad we won't have to go back. Would need to mortgage my house. Too bad. The staff is really friendly. Too bad they fleece people with their ridiculous prices. More...

Reviewed on Yelp

Just knowabout this,they are not walk in welcome. I went there without reservation because of walk in welcome, but they said waited some hours and need extra fee. That's not walk in welcome.

Reviewed on Yelp

Our sweet Nadia was experiencing serious grand mal seizures so I automatically called her regular vet for guidance only to be advised they are 'too slammed' to see her,  therefore I should 'call or take her to an animal emergency hospital or clinic', wait, WHAAT? ! After frantically calling around for immediate emergency care, Ali'i Animal Hospital was the only service willing to step up and take her in right away.All the other vets that claim to provide 'emergency care' and laughingly have high ratings on Yelp including our regular vet, denied accepting her, very disappointing. Needless to say, we now have a great new vet for Nadia's daughter at Ali'i Animal Hospital and Resort!Big Mahalo to Dr. Cook and her awesome staff for getting Nadia stable and keeping her last remaining hours on this earth as comfortable as super humanly possible! *Yelp is saying this review is looking pretty epic, well, everyone at Ali'i Animal Hospital and Resort is pretty epic in my opinion! Aloha More...

Reviewed on Yelp

Excellent service ! They are so caring and very professional!Mahalo Dr. Cook and staff for taking care of Hina Keamo.

Reviewed on Yelp

I took my Chihuahua Kiwi there and I must say they are the best!!! Such great service from the receptionist to the Dr. They took great care of her and also followed up on how she was doing. Thank you so much for taking care of Kiwi. More...

Reviewed on Yelp

We began bringing our dog here for daycare, vet care, and (occasional) boarding a few months ago and so far, so AWESOME! We came from a vet where our dog got really anxious and didn't want to be taken in at all, to smiling and wagging whenever he sees Ali'i staff. His reaction upon arriving at Ali'i just speaks for itself. We love that we can watch him via webcam during his time at daycare, and we had him board once overnight in one of their suites, and the night vision cam was great, too! The staff has all been very positive,  upbeat and helpful. Our dog has seen multiple vets at Ali'i and both have been very compassionate and thorough. We are so pleased and would recommend them to anyone! More...

Reviewed on Yelp

OMG Alii Animal Hospital &amp; Resort is the best ever in my book I resendly change vet after 10years and when I went to Alii Animal Hospital I was amaze on what a wonderful job this place was I call them the Charley Angels of Hawaii the Doctors from Dr. Cook, Dr. Pressler and Dr. Yasunaga and of course the Charlie AKA Joe-Lynn who has been so wonderful in taken care of my babies.  In just 4 days of testing these ladies has found what was wrong with my babygirl and now she is in road to good health and are being taken care of.  Thanks Hawaii Angles of Alii Animal Hospital &amp; Resort you are guys the best ever.  I have also had my brother transfer my loving nephew to the Alii Animal Hospital &amp; Resort and we are very very with the wonderful service they all provided from the front desk to the Dr.'s the Hawaii Angles in my book they are the best ever. More...

Reviewed on Yelp

Absolutely love this place! Our puppy goes here for daycare and leaves exhausted!! Everyone here has so much aloha especially for our lil' baby. I love the doggie cam they have where I can watch her play. More...

Reviewed on Yelp

We boarded our dog here for the first time last month and was hoping this would be his home away from home.  The staff is awesome, always friendly and efficient.  We really liked the vibe we got when he came in for his evaluation.  The reason why I am giving this review four stars is because I was somewhat disappointed when we came to pick up our fur baby and asked the employee how our dog did and his response was, "I am not sure."  Okay, we paid to have your establishment care for our fur baby for seven days and all they could tell me was he wasn't sure.  They took good care of my fur baby, and we were able to see him online when we were away but was hoping to get some type of feedback when we picked him up even if they had said he got a long well with other dogs, or he was very needy at least we would have a clue on how he did when we were away from him for a long time.  I get that they are a vet, day care and boarding facility but was hoping for the amount of money they charge they would have bonded somewhat with our fur baby.  We will be planning for another trip within the next four months, in the meantime we will continue our search for a home away from home for our fur baby. More...

Reviewed on Yelp

The doctors and staff here are so nice and thorough. I've also been lucky enough to get same-day appointments, even for things that aren't super urgent--which is awesome. Parking can be a little bit difficult, but there's space every time that I've come. Appointments can last a long time (usually longer than they say they'll last), but you can leave to run errands and they're always willing to watch them until you return. More...

Reviewed on Yelp

This is the third vet we've brought our 6 yr old lab to. Safe to say we will be staying put. The staff is friendly and knowledgeable.

Reviewed on Yelp