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Accurate Industries

Wheeling, Illinois

(47)

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Get a free quote from this professional

Reviews (47)

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5/5

47 customer reviews

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7 November 2019

Accurate Industries is the best there is. They went above and beyond helping me to diagnose the issue I was having with our steam system. Not only did they help me find the solution but, even better, it did not cost me anything! More...

Reviewed on Google Maps

20 May 2019

I purchased my second system from SSB today. Trevor Fromm went above and beyond to help me select just the right equipment. SSB is a great online company with available real people support. Very uncommon in today's world of ecommerce. More...

Reviewed on Facebook

21 February 2019

We had a Mr. Steam installed in our new house some twenty years ago and found it one of the most enjoyable features in our home. Recently it came time to replace the unit, and, after looking at various options, decided to work with SteamSaunaBath. The SSB POC with whom I dealt was Kathy Wojcik. I conveyed to her the particulars of our old system which had been properly sized for our Master shower. After further discussion, she sent me back a detailed note suggesting the specific model/equipment needed for our set up. I ordered all of the needed pieces and checked out the installation instructions. Actually it was an easy challenge because the new unit was nearly identical (except for the introduction of digital control technology) to the old one; for example, the piping was the same. I enlisted the help of an excellent local plumber, and began the job prep by installing a new wiring harness between the shower control and the steam generator. My plumber joined me one morning this week, and made the unit switch/piping changes in less than half a day! I was taking a steam shower by mid-afternoon. To summarize, SSB through the help of Kathy W, got me the properly sized gear at the most competitive prices. My wife and I are now enjoying checking some essential oils that add great fragrances to the experience. To put it another way, let SSB help you with your steam shower and you won’t take a bath! ;-) Paul Deitz More...

Reviewed on Facebook

7 February 2019

We purchased a new (used) home and wanted to make the master bath shower into a steam shower.  I don't think I could have done it without Trevor at SteamSaunaBath, who guided me through purchasing the correct equipment. All looked great until there was an issue with the steam being "too hot" and within a day, Trevor went into action to find a solution.  And he was concerned and wanted to hear from me if the problem was fixed or he would continue to seek a solution until I was happy.I cannot say enough about this business and their level of customer service and prices.  The local major bath fixture shop, where we bought a bunch of other items, could not match their prices. More...

Reviewed on Yelp

8 June 2018

Best service!

Reviewed on Google Maps

28 March 2018

Kathy is the BEST! She saved us from buying the wrong unit and expedited the shipping so we wouldn’t have to worry about it coming while we were out of town. Fantastic customer service!!!

Reviewed on Facebook

19 February 2018

These guys have a lot of integrity and fantastic customer service.  Due to a website discrepancy, the price of the item I was ordering changed during my ordering process.  I spoke with Miron who assured me that they would absolutely honor their original price and make things right.  Miron handled my order all the way through, ensuring it was properly adjusted to the original price and then helping me to obtain the additional components I needed for my steam-room.  This place feels like a family run business.  They are attentive and courteous to customers and keep their word.  I'm excited to receive my new steam unit. More...

Reviewed on Yelp

27 April 2017

I am run a spa on Miami Beach. When our steam room needed repairs, I called Accurate Industries immediately for help. Joe O'Boyle was so helpful! Ultimately, they no longer carried the part I needed in question, but Joe helped me find the part we needed and followed up until he was sure we got what we needed. Thank you so much, Joe! More...

Reviewed on Yelp

10 March 2017

Our technician, Mark, came out initially to diagnose the problem. Our house is just 7 years old, but the steam shower stopped working within 6 months. We finally decided that it was time to try to fix it. We were actually worried that it stopped working due to a more serious plumbing problem and we did NOT want to open walls. We have had a few plumbers out to look at it and that always proved hopeless. Anyway, Mark came and he was extremely professional, and he was also confident that it could be fixed without tearing our house apart. It turned out that the unit we had was discontinued and Mark let us know that Kohler would actually sell us a brand new unit for 70% off (even though our unit was no longer under warranty).Soon after the new unit arrived (Kohler shipped immediately), Mark came back to install it. The first unit was installed sloppily so Mark fixed all of that, and, to our utter shock and amazement, our steam shower works again!! The installation was painless and quick. Thank you, Mark! More...

Reviewed on Yelp

6 January 2017

Kathy was amazing at walking me through the complex process of building a steam sauna. She was incredibly responsive and easily walked me through the vast selection of products.

Reviewed on Yelp

8 June 2016

Service:Accurate Industries has been our steam and sauna service provider for 10+ years. We have eight upscale athletic clubs; six of them have steam & sauna rooms. A few of these are pretty old, but Accurate maintains them at peak condition. They are always quick to respond, and the technicians are highly skilled, knowledgeable, friendly, and have our best interests in mind.Build-out:We recently opened a new club, and Accurate was our choice for the construction of steam and sauna rooms. Everything about the project from design, planning, and construction went very smooth. It was on time and on budget. The workmanship is top-notch. These turned out so awesome, that we had them re-build the sauna rooms at our oldest club. The guys doing the construction, Marc and Andy, are super nice, highly skilled, and take pride in their craft. They rocked the build-out, getting it done quickly, communicating all the way, and created a room that our members love - and so do we!I highly recommend Accurate for both build and service. More...

Reviewed on Google Maps

8 June 2016

Accurate industries gets my vote of confidence. During a storm in late June, the on/off switch on my steam generator was damaged. I searched for the part on several occasions without success. On July 14, with much luck Mr. Joe O’Boyle to the rescue. He immediately recognized the part and said it would be received by July 21. The package came on July 23, unfortunately the wrong part was sent. I called Mr. O’Boyle and he assured me that he would make right the error. Within two days the on/off switch was delivered to my house. Mr. O’Boyle is the kind of person that encourages me to do business with the company that is fortunate to have him as an employee. His dedication, patience, professionalism and concern for me, the customer, ended my frustration over the last several weeks. He is a bright star in a dark memory that I have had since the middle of June. Go Joe! More...

Reviewed on Google Maps

8 June 2016

Our experience was exceptional. Marc Williamson came out and fixed our steam shower in the time he estimated. He also explained how it worked and set the unit up for us. He took pride in his work and cleaned up after himself. I highly recommend the company. More...

Reviewed on Google Maps

8 June 2016

I would highly recommend Accurate Industries! We are very pleased with the high quality of our beautiful new sauna for our park district facility. The installation team did a great job! Thank you so much! More...

Reviewed on Google Maps

29 February 2016

Had home sauna installed and they went above and beyond expectation from initial consultation design and scheduled delivery to install and customer support the entire team (Andy, Kevin, Michelle and Linda) were awesome to work with and would highly recommend..

Reviewed on Yelp

8 June 2015

Accurate Industries does a superior job. We had several issues with a steam shower and their expert technicians (Steve Pollack & Chris) were outstanding. I would highly recommend them for the expertise and customer service. More...

Reviewed on Google Maps

8 June 2015

Michelle Scofield is my contact at Accurate Industries and she is extremely helpful. Quotes are provided quickly and professionally. We needed parts immediately and Michelle did everything she could to expedite the delivery of these parts and also keep me informed on the status. Thanks Michelle! More...

Reviewed on Google Maps

8 June 2015

Accurate Industries has the most helpful and friendly Customer Service department I have ever encountered. Nikki Kraemer didn't just "check the catalog" and send whatever it said when I was looking for a replacement circuit board for an older model AMEREC steam shower generator. She made a couple of calls to AMEREC and to me confirming that the correct board was being sent. Because of my lack of mechanical prowess, I had trouble installing the board. Nikki put me in touch with a technician at AMEREC (Mike Colella) who very patiently walked me through the process. Nikki didn't just pass me off to Mike. She continued to follow up just to make sure everything worked and that I was satisfied with the result. Nikki and Accurate Industries illustrate how customer service departments should operate. More...

Reviewed on Google Maps

8 June 2015

Longview Parks and Recreation just recently purchased a new Mr. Steam Generator for the steam room at Paula Martin Jones Recreation Center. I had some questions with regard to the manual and the unit itself. I contacted Michelle Schofield at Accurate Industries to ask her some questions. She did some research and called me the very next day and provided me with information that was extremely valuable. Her attitude and customer service she afforded to me was very professional and helpful. She also provided me with a contact person who is a technician for Mr. Steam to answer any further questions that I had. Accurate Industries should consider themselves blessed to have staff members such as Ms. Schofield. I look forward in continuing my business relationship with Accurate Industries. More...

Reviewed on Google Maps

8 June 2014

Myra and Marc were able to walk me through trouble shooting why my sauna was off and a reset didn't work. Marc had me double check the timer which was off a few hours.

Reviewed on Google Maps

8 June 2014

Steve was fast, efficient and professional! He offered suggestions but didn't do a hard sell on how we could keep our unit in good working order. This company needs to be easier to find to get the job done!Very happy we found you! More...

Reviewed on Google Maps

8 June 2014

We have been using Accurate Industries for at least 5+ years and the quality of work and service has been excellent. We are especially pleased with our service tech Mark. He is informative and has our best interest in mind when working on our steam generator and sauna. More...

Reviewed on Google Maps

8 June 2014

My company has been using accurate industries for almost 3 years now. Prices are great! Knowledge is even better. Products are just as advertised and I receive them in less than 4-5 days. Every time!Thanks for the help!

Reviewed on Google Maps

8 June 2014

Accurate Industries has been servicing my residential steam shower since my initial purchase in 2006. Marc Williamson has been my technician and has provided me with great service and a wealth of knowledge on how to properly maintain and care for my steam generator. I would highly recommend Accurate Industries. More...

Reviewed on Google Maps

8 June 2014

Accurate Industries is "Second to None!"

I highly recommend Accurate Industries for any of your steam room needs. Accurate employees Myra and Steve are very knowledgable when it comes to steam and both are extremely customer service oriented. Anytime we have had issues with our steam boilers the response has been consistently "second to none". They understand I have a facility to run where my guests have high expectations and that when I call for service, "I need service", and I am treated in very professional manner. More...

Reviewed on Google Maps

8 June 2014

We replaced our 40 year old commercial saunas this past summer. The job was completed within budget and ahead of schedule as the team coordinated extra manpower and longer hours to prevent a weekend without saunas! Not many companies will do something like that! Our members have passed on so many compliments regarding everything from stability of temperature, aroma, wood and wood finishes as well as overall comfort. Great company and they receive my strongest recommendation! More...

Reviewed on Google Maps

8 June 2014

Mark came out and did an amazing job for us. He was very curtious and professional. I will definately be using Accurate Industries again. Ask for Mark for service calls!! I know I will! More...

Reviewed on Google Maps

8 June 2014

I had a broken valve in my shower steamer and was eventually directed to Accurate Industries as a distributor in the Chicago area. When I called Kyle Murphy answered the phone and he could not have been more helpful. He is their Service Manager and even offered to call the manufacturer to verify model number compatability. They had my valve in stock and I wanted to pick it up on Saturday since I live in the city. Kyle said they are closed on Saturdays, but he was coming in around 6am that Saturday to work and I could stop by as early as I liked. When I arrived about 8:30am he met me outside right away and had my new valve & invoice ready. I thought Kyle's service was fantastic and he made a bothersome repair as pleasant as it could be. I highly recommend Accurate Industries and calling Kyle for assistance! He truly knows how to provide outstanding customer service. More...

Reviewed on Google Maps

8 June 2014

I am the fitness manager at a health & fitness center and also have some responsibilities for maintenance. I have contacted Accurate Industries several times recently to do some repair work on a few of the steam and sauna rooms we have at our facility. Kyle in the service department is always friendly and tries his best to get a technician to us as soon as possible. The last two times, Steve, has come in to take a look at our problems. He is friendly and attentive and always tries to figure out exactly what our issues are and the best solution that fits us. If it's not a quick fix right then and there he helps with creating a plan for a permanent solution. More...

Reviewed on Google Maps

8 June 2014

We had accurate industries rebuild our entire dry sauna about a month and a half ago and I wanted to say I was more than pleased with the results. Not only were the guys very professional with our members who came in to ask questions during the construction process, but they were also great at communicating with myself during the entire process. Our dry sauna has never looked this good. I was very impressed with the quality of work upon completion of the project, the guys made sure I was happy with everything along the way. I could not have asked for a better experience with this project. I have been through a number of these in the past with less than perfect results, floors not level, corners cut, I had to “straighten” some things out myself. This time was hands-off completely. More...

Reviewed on Google Maps

8 June 2014

Accurate Industries recently installed new steam boilers at our club. Both Andy and Steve did a fatastic job on the install. Both are extremely knowledeable. Thanks to you both for a great experience. More...

Reviewed on Google Maps

8 June 2014

The representatives of Accurate Industries are very professional and have extensive product knowledge. They have always been courteous and helpful to our showroom personnel. They keep a very large inventory and we always receive the correct product. More...

Reviewed on Google Maps

8 June 2014

I am a builder and have used Accurate Industries for years for steam generator products and service - they have been perfect every time resolving issues and providing top quality service. Definitely would recommend them to anyone looking for products or service for a wide variety of steam units. More...

Reviewed on Google Maps

18 December 2013

They just left my house after fixing our shower steamer.  They were very polite, on time, and explained everything.  It was just a faulty knob and was covered under warranty.

Reviewed on Yelp

10 November 2013

I had a great experience with Accurate Industries. Steve and Andy arrived promptly at the scheduled time and both were  very knowledgeable and friendly. The control panel in our steam shower was no longer working. I called AI with the control panel part #   several days in advance of the appointment so they brought the replacement part on the service call.The new control panel works great.  Steve and Andy also inspected the steam unit and pointed out the plumber who installed the unit had never installed the drainage pipe necessary to flush the unit.  I was unaware that flushing the unit was part of routine maintenance. Flushing the unit would have been impossible without any piping to the drain.     Steve added a copper elbow and piping that will allow us to perform routineflushing in the future.  I also tried their Steam Room cleaner and it works well.I recognize their service call may cost a bit more than other alternatives, however  it was definitely worth a paying a little more for timely service (they arrived exactly on time) and completed the job in about an hour.  Andy and Stever were  honest,  knowledgeable, provided great service as well as explaining the routine maintenance required for the unit.   I will definitely use AI again. More...

Reviewed on Yelp

21 July 2013

I bought a timer plate for my existing Steam Bath from their mail order website, to replace an existing timer plate that got lost in renovation. Rather than just fill the order blindly, they called me to make sure that this was actually the part that I needed. Thanks to Lance, we determined that what I ordered was NOT the right part, and Lance helped me find the correct part for my situation. HIGHLY RECOMMENDED for excellent customer service! More...

Reviewed on Yelp

8 June 2013

Many thanks to Steve and accurate Industries for their excellent products and service. They keep our Members and guests happy. .. making my life much better!Thank you!Steve B. More...

Reviewed on Google Maps

8 June 2013

Myra and Steve are responsive, knowledgeable, personable and proactive. We receive detailed information regarding the status of our units and suggestions to keep them running smoothly. Everyone we have worked with at Accurate has been knowledgeable and helpful. We have worked with Accurate for many years and intend to continue. More...

Reviewed on Google Maps

8 June 2013

I have used Accurate Industries for years and they have always been on of the best in the business for our steam and sauna parts and supplies. Speak to Michelle and she will take GREAT care of you! More...

Reviewed on Google Maps

8 June 2013

In the past two years our company has been associated with accurate industries as part of a program called the Nationwide Installation and Service Affiliates. Everytime we have needed information whether in the field or in our offices we have dealt with different associates and have always been pleased with their response. One stands out and that would be Michelle Scoffield. Ms. Scoffield is very knowledgable about the product that she represents and if she is not able to help us she points us in the right direction. Working with associates at accurate industries has been a pleasure and responding to sevice calls of clients who have purchased their products is always makes a bright day.Being a full service mechanical and plumbing company, many times service calls for accurate has lead us to a lot of different work. More...

Reviewed on Google Maps

8 June 2013

I've been using Accurate Industries for about 13 years, they are pricey but you get what you pay for. Service has been top notch, If called for emergecy repair I have always felt like a priority. If it was a scheduled maintenance call they have always been been on site early and completed scheduled maintenance in a timely manner as to not disrupt our clients. The regular Steam Technician (Steve) is extremely knowledgeable and personable, He gives me exactly what I need without trying to sell me a bunch of stuff that I don't need or want, while keeping me up to date with what is new and what Accurate Industries is currently offering. More...

Reviewed on Google Maps

8 June 2013

Steve is great. Accurate always does a great job for my members and I. I am in charge of a 200,000 plus sqft helth club with more than 80,000 visits per month, so I depend on great service and support. Accurate never lets me down.

Reviewed on Google Maps

8 June 2013

Kyle and Steve worked hard to solve a minor concern with my new Mr. Steam unit. I am considering having them do annual service also. I like dealing with Accurate Industries. They have been honest and reliable. More...

Reviewed on Google Maps

13 May 2013

When I undertook the endeavor of wanting a steam room I had no idea where to start. When I did my research and found this company I knew I had the right place.  They are very professional and truly committed to helping you end up with a perfect steam bath.  The recommendations and follow up were spot on.  Any questions were answered quickly.  There overall knowledge is second to none.Now that my Steam shower is complete they are just as cordial with answering questions and making sure everything was top my satisfaction.  If you are planning on ever doing one you can't go wrong with this operation.There prices are very, very competitive and they don't sell what you don't need.  I also bought a specific speaker for our unit and it is awesome too!! More...

Reviewed on Yelp

30 January 2013

I have a Roma Steam Bath that I could not find anyone to repair and I finally found Accurate Industries. Kyle their service coordinator was very helpful, their tech showed up on time, very knowledgable and friendly and they took care of the problem right away. They took the time to explain how the system works and how to maintain it. Very professional organization, I will use them again. More...

Reviewed on Yelp

4 October 2012

We have been using Accurate Industries to maintain our steam rooms at our health club facility for more than 5 years now, and have been very satisfied with their work.  They are very prompt and pro-active in keeping things working at the highest level. More...

Reviewed on Yelp