Oxygen IT

Here are the questions I might ask:

• What are the objectives? How do you define success?
• Which problems do this project try to solve?
• What are the key milestones?
• What are the most important decisions that need to be made? What will prevent us from making those decisions?
• What are the biggest obstacles to getting this done?
• Who are the key stakeholders? Who is the owner/sponsor? Who influences but does not own? Who has the potential to be an obstacle?
• What are the most important areas we should always focus on?
• What barriers have you encountered so far?

The variability of my job is what motivates me and one of the things I love most about my job. I am able to contribute my experience and skills in marketing, social media, public relations, management, strategy and design to the organization. Each project presents unique challenges. I also like the autonomy I have because the management allows me to innovate. I love having a voice, as well, with my job. The team listens to my ideas and we collaborate to make them happen.

What inspired me to start my own business was to create the solution I wish I had. I wish there was a really great digital platform out there that could help me promote my business and reach my customers at a global scale. That was my starting point to create my eCommerce business, as this is also one way of helping others with the same challenge I have previously encountered.

We are a client-centric independent advisor focusing on customer success, and not on our vendor success. We scale businesses with value driven focus for ultimate customer success. We want to achieve client side delivery, and not how we should deliver with our business partners.

Most of the digital services such as Website design and development, SEO, Digital Marketing, etc., can be provided completely remotely. Our well-organised process also enables us to offer other IT services remotely as well, unless we have to install a new hardware or repair/troubleshoot a problem that requires being physically present to the device.

Maintaining the social distancing rules, use of hand sanitizers and increasing cleansing at our office premises are all vital in achieving this. The following are also a few initiatives we have implemented to support our customers and staff, as well, during this pandemic:

• Undertaken a risk assessment of our business - we ensured that the risk assessment addressed the risks of COVID-19, using guidance to inform our decisions and control measures.
• The layout of our premises – we spent time looking at how our premises is laid out, so we could have a smooth flow of people, maintaining social distancing. Installing visible markers encouraging 2m’s apart helped, particularly in areas such as entrances and exits and at pay points. We aimed to have one-way flows with markers or arrows in place where possible particularly if aisles are narrow.
• Coordination with vendors – we planned how and when goods and supplies arrive at our premises to make sure it has minimum disruption to our suppliers and with our customers.
• Coordination with customers – Our website and social media is a good way to let our customers know what they can expect and to keep them updated with our health and safety protocols. Early communication helped us and our customers understand the changes we made, contactless payment whenever possible, the use of hand sanitizers and the additional cleaning routines being followed.
• Regular swab tests done for employees – we have been doing the precautionary measures for Covid-19 by having our employees undergo swab tests on a regular basis