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Pheonix Healthcare

Pheonix Health Care is a Domiciliary Care Agency providing high quality, customer led services to those who need support and are living in their own homes within the community. The provision of tailored made services in the specialist segment of the market is meant to meet the unique and complex needs of the individual service users. Whether it is a 1-hour home care visit or for staff to live-in and care for the client, using Pheonix Health Care will give you access to a wealth of experience from a variety of committed professionals. Our services are for 24 hours a day 365 days a year. We are committed to the local community and we conscientiously strive to meet their needs. We regularly visit our clients to discuss their needs and offer a tailor-made service to meet those needs. Our purpose is to empower our clients and assist them through the difficulties of becoming frail and/or incapacitated due to old age or physical disability and mental illness by providing them with expert homecare and support services that are good value for money, designed and delivered with the full participation of users, their families and their representatives and take into account each individual’s’ aspirations in life. The work of our care workers range from every aspect of personal care and home management for service users with high needs (e.g. bathing, toileting, dressing, laundry, meal preparation, housework, bills paying etc), to daily monitoring and general support for those who are managing to meet much of their own care needs (e.g appointments, prompting to take medication, mobility and functional task assistance, general living support). Many service users have family carers looking after them almost all the time. That family carer needs a regular break probably for one week in every four or six weeks. If the service user does not want to go into a nursing or respite home, we can provide a carer to live-in with the client while the family carer takes a well earned break.

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What do you love most about your job?

Pheonix Healthcare is an compassionate, honest, trustworthy, a company who will always go the extra mile to fulfil the service users needs and requirement's. Pheonix Staff are all vetted with an Enhanced DBS in place, and always wear a uniform and a phot id badge, and all the agreed task's are completed on there Mobile device which immediate alerts Pheonix office what duties have been completed.

What inspired you to start your own business?

Previous experience looking after a family member who was on palliative care, has given me the opportunity to help other people in the community by providing them with Personal Cantered Care.

Why should our clients choose you?

Pheonix Healthcare is CQC regulated and recognised, Pheonix works locally with charities and the local community places of worship and with the local NHS

Can you provide your services online or remotely? If so, please add details.

No online services for Domiciliary Care are provided online as they are carried out at the service users house. Pheonix Healthcare has a dedicated landline number between 09:00am to 17:00pm Monday-Friday and after 17:00pm till 21:00pm and over the Weekends an out of hours mobile number is available where service user's can call if there are any questions or changes to a care package.

What changes have you made to keep your customers safe from Covid-19?

Pheonix Healthcare has strict Covid 19 rules in place and office policies which are followed. All staff fully accept and follow the highest infection control process by wearing the correct full PPE when visiting service users at their Homes.

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Reviews

4.92/5.00

based on 137 reviews

The average rating for Bark Home Care Specialists in High Wycombe is 4.92, based on 137 reviews.

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