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J.C. Michael Groups profile image
J

J.C. Michael Groups

We are a domiciliary care company, operating in Essex, London and Scotland. We have 11 branches and over 200 employees. Our services include domiciliary care, end of life and palliative care, nursing and complex care, live in care and domestic and shopping tasks. We deliver care and assistance to those who need help with their daily activities in order to remain independent, all from the comfort of their own homes. Our service is person-centred and tailored to the individual needs and wishes of our customers. We can help whether someone needs personal care, assistance with medication, domestic chores, or just 'pop in' visits to check on wellbeing. Additionally we offer live-in care where a carer resides with our customer to provide hands-on support throughout the day.

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Hear from
a professional

What do you love most about your job?

Collaboration.
I love my job because everyone shares the same vision and is dedicated to the mission.
Work-Life Balance.
I love that I have a great degree of control and freedom within my job.
Autonomy.
Variety.
Culture.
Challenge.
Helping Others

What inspired you to start your own business?

The main inspiration for starting my own business is my entrepreneurial spirit. There are also successful people whom I admired in my lifetime. A history of entrepreneurs in my family has been a major influence and I have a strong desire to succeed for a purpose much bigger than myself

Why should our clients choose you?

Because we provide person-centred services .
We build a reputation of trust, and we do what we say we're going to do every time, customers will choose you. No one will do business with a company that they can't trust. We show that we're trustworthy, and we'll gain new business through transparency.

Can you provide your services online or remotely? If so, please add details.

Due to the type of business we do we can only provide physical services, as our duties involves personal care, feeding, domestic chores and medication administration. To ensure the safety and quality of service to our customers, our task delivery has to be visible.

What changes have you made to keep your customers safe from Covid-19?

Introducing effective regular infection control training.

We communicate proactively with our customers.

Due to the situation evolving rapidly, and no one is quite sure what news each day will bring. Customers can empathise with merchants facing a crisis, as long as we communicate with them properly. Letting our customers know if we’re closing our doors, changing our hours and what steps we’re taking to keep our employees and work environment safe and clean. If our offices are closing, we notify our customers via telephone, on our social media channels, through email or on our website. If our offices are staying open, we describe the steps we’re taking to mitigate risk.

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