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Handymen in Chigwell

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RGV Multiservices Ltd

RGV Multiservices Ltd

At RGV , we are a professional company based in Uxbridge supplying multi-services to both private customers and businesses in and around London . From cleaning to property maintenance , removals or onsite-services , we strive to offer best services, in the most cost effective ways to both our existing clients as well as new ones . For more information , services and reviews from existing clients ,please visit our website : www.rgvmultiservices.com  

Amara London

Amara London

Amara London is a full service interior design and management firm. We provide full renovations and refurbishment, one of a kind design service and management service. Our work always focuses on quality and providing a remarkable service to all our valued clients. Our complete interior design service is tailored to meet the needs, style and budget of each individual client. Each project in completely overseen and managed by our team, from start through to completion. We welcome all manners of projects regardless of size as meticulous detail and superb craftsman with extensive experience will ensure a brilliant finish every time. We specialise in luxury residential projects, welcome private clients and property developers throughout the UK and abroad. 

020Handyman

020Handyman

020Handyman is verified Certificate of Excellence 2015

We are a seasoned team of quality Tradesmen and operating in London and South East for the past 9 years. We have an experienced and disciplined team who have worked on hundreds of projects from small handyman jobs to larger more complex tasks such as renovations and kitchen installation, building bespoke wardrobes. We pride ourselves on our impeccably high standards and always strive to deliver on time and within budget. Having specialists in Carpentry, Electrical, Plumbing and Painting, 020Handyman provides you with all the necessary support for your domestic and commercial projects. Call us now on 07881 524 592 to discuss how we can help you. 020Handyman quotes are always FREE!  

AlanDESIGn PROPERTY SERVICES

AlanDESIGn PROPERTY SERVICES

AlanDESIGn PROPERTY SERVICES is verified Certificate of Excellence 2015

We are small group of professional builders, engineers and architectural designer based in Ealing, West London. We offer full house alterations, renovations, complete refurbishments, maintenance and repair. We undertake tasks such as general building, painting and decorating, plumbing and electrical, wooden and laminate flooring, tiling, plastering, suspended ceilings inc. LED lighting and handyman service. We are proud of delivering bathrooms and wetrooms to high end specifications based on designer's plans and also to standard level accordingly to client's request. We have over 15 years experience in multi- trade field. We can improve and repair your property to achieve high quality and best result. We can do smaller jobs such as tiling, re- sealing and grouting, which falls under property maintenance category. Moreover we offer architectural services such as preparation of architectural plans for extensions, lofts and porches for planning and building control applications. Documents' submission and liaising with any council free of charge. Our engineer will visit you to take a photographic and measured survey, to discuss your future plans of required works and then we will follow with a quote at a later date. We have done similar jobs like yours in the past. Meanwhile you can have a look on our portfolio on Rated People with positive job ratings: http://www.ratedpeople.com/profile/alandesign-property-services/index and our website www.alandesign.co.uk bathrooms & wetrooms section http://www.alandesign.co.uk/#!bathrooms-wetrooms/c1iz6 gallery section http://www.alandesign.co.uk/#!gallery/c1qz9 We do care about every single client to ensure that the work goes smoothly. We are proud of quality, service and value to bring mutual success between us and a customer. Thank you for your interest in advance and we are looking forward to hearing from you soon to discuss your best deal with us.  

D & P Property Maintenance and Cleaning

D & P Property Maintenance and Cleaning

We are a property maintenance and external cleaning company. We provide internal and external repairs cleaning and new installations. We are a relatively new company but with years of experience. We strive to deliver a service that will leave you feeling that it was a job well done and value for your hard earned money.  

Brickson Construction Ltd

Brickson Construction Ltd

Brickson Construction is a construction company with vast expertise in residential and commercial development. Located in London, we have been committed to delivering professionalism and cost efficiency to each and every project for over 15 years. Brickson Construction delivers unparalleled craftsmanship, professionalism and value backed by a strong standard of work. During the last decade we’ve asked many clients what is important for them (in addition to good quality, on time and within budget). Almost all of them explained the utmost importance of establishing good relationships prior to undertaking the project; forming a friendship enables a mutual level of trust between both parties enabling the project to proceed as smoothly as possible. Whether you are building from scratch, renovating or redecorating, creating a beautiful home takes time and commitment. With its experience, Brickson provides exceptional aesthetically and structurally sound solutions often to unique design challenges. Quality is important to us, and Brickson has long dedicated itself to meeting the highest possible performance standards. 

KGB all in one contractors ltd

KGB all in one contractors ltd

All kind of services including: externals,roofing,internal -all decoration and fitings,landscaping,etc https://www.bark.com/en/company/kgb-all-in-one-contractors-ltd/zkjy/' 

darusilpi wood handicraft

darusilpi wood handicraft

Wood And Coconut Shell Handicraft manufacturer. NH Junction, Tripallur, Alathoor, palakkad, Kerala, India. Wood Carving, Handicraft, Pooja Rooms Settings, Door Carving, Furniture Carving WhatsApp +91 77 09 57 12 14 INDIA. +91 9995 198 158 DUBAI. +971 52 752 7500 Mail :- srh030@gmail.com Info@darusilpi.com https://web.facebook.com/darusilpi Www.darusilpi.com 

HEDI group

HEDI group

Hedi Group Ltd manages associate team of specialists to include estimators, designers, architects, structural engineers, Part P & NICEIC certified electricians, Gas Safe certified heating engineers & plumbers, multi-skilled tradesman, suppliers & fitters of bespoke design kitchen, bathroom & bedroom furniture, Fensa certified supplier & installer of wooden windows & doors. We specialise in following from design & planning to turn-key stage: New build; Basement, extension & loft conversion; Full renovation; Bathroom & kitchen supply & fit; Wooden windows & doors supply & fit. Hedi Group Ltd is the fully insured company, all our services come with the workmanship guarantee. Free consultation & estimate provided to domestic and business customers.  

aa building services

aa building services

aa building services is verified Certificate of Excellence 2015

Our company was founded in 1999 as a small team of enthusiastic people trying to provide cost effective and quick response service to our customers. We have been doing so for already 15 years working with and for our customers. We now can proudly say that we are very happy to have this long list of satisfied customers which means we have not spend all these years for nothing. Our main specialization is carpentry and kitchens but because of all this years we successfully completed many different projects involving other variety of work needed.We always put the quality at first place and try to leave our customers 100% satisfied.We know very well that quality cost money and sometimes a lot of money that is why we try to provide realistic quotes to clients without any hidden charges.We can honestly say we do a quality work at reasonable price which make our work good value for money. All members of our team are professionally trained who are constantly improving methods of their work and whose knowledge is verified by the corresponding certificates. We subcontract some of the jobs under very strict supervision and quality control. We place the clients and their needs as the main priority of our activity. This and only this allows us to hold the leading positions and clients trust and respect.  

DPE Services

DPE Services

DPE Services is verified Certificate of Excellence 2015

DPE Services is a leading service provider to property owners. We are experts in the plumbing, heating, electrical and gas trades, in both domestic and commercial fields. We now also provide the general trades - carpentry, tiling, plastering and painting & decorating. We have a strict NO SUBCONTRACTOR policy so all our tradesman are directly employed by DPE Services. So if you need any of the above services then call us TODAY! 

Fenton Construction Services

Fenton Construction Services

Fenton Construction Services is verified Certificate of Excellence 2015

Bespoke extensions and refurbishment. Additionally we offer a whole host of handyman services (fencing to TV installation). A family run business, we will work with you from start to finish. It's that simple. Contact us for your free quotation.  

Fantastic Services

Fantastic Services

Maintaining your home to be in a perfect condition could take a lot of effort and time. That is why Fantastic Services is the one-stop shop for all your home needs. Whatever London domestic service you want, we got it. Fantastic Services started as a small carpet cleaning company and in just a few years it grew to one of the leading home service providers in London. No job is too big for us. Whether you need a sparkling clean home or office, a relocation, taking care of your pets, you can contact us. You can choose from cleaning services, rubbish removal, handyman, builders, pet care, removals, gardening, even pest control. All you need to do to book a service is call our 24/7 hotline - 020 3404 3444, or use the booking form on our official website, where you can calculate your exact price. You can even download GoFantastic – the official iOS and Android App, where you can book our domestic services with just a few taps.  

PDB Pest Solutions

PDB Pest Solutions

Providing professional pest control across Essex & London. Fully qualified to RSPH level 2 & BPCA accredited technician qualified. All aspects of pest control undertaken Domestic maintenance/handyman service covering minor electrics,plumbing,tiling, painting & decorating plus many more. Covering London & Essex Fully insured 

GORAL-BUILDERS

GORAL-BUILDERS

We are property management company. Have been providing building contracting services throughout London for the past decade. We believe we have the best tradesmen available anywhere in London. Decorators, Painters, Tilers, Plasterers, Plumbers, Bathroom fitters  

Mist Bathrooms

Mist Bathrooms

We are a family run business which specialise in bathrooms, wet rooms, en-suites and shower rooms. Whether you are looking to have an existing bathroom updated or would like to have a complete new design, convert a spare room into a bathroom or have the down stairs cloakroom converted into a wet room we can help you plan the way you would like it all the way to finished installation. All the work involved is carried out by ourselves so you do not have the worry of different tradesman coming and going and leaves you only dealing with ourselves from start to finish. We are based in new eltham in south east london but cover south london, east london, west london and city area. All quotations are free and work is guaranteed. Why Choose Us? Fast turn around from quotation to finished installation. Competitive prices and work guaranteed. Fitters with a minimum 5 years experience. Only quality materials used throughout all of our installations 

ZD Painters

ZD Painters

Based in West London, we provide a well established team of professional decorators with a combined experience of over 10 years in the painting and decorating trade providing service's in a excellent, reliable, trustworthy and tidy manor. Our services Painting of all aspects Services to interior property's may it be small rooms to a large manor house Warehouse, restaurants, shops We provide services to community projects schools and colleges. All aspects of exterior works carried out to fascias, sash windows, metal casement windows. Feel free to contact us for a free quotation or advice.Get Free Quotation Masonry painting to smooth and rough cast renders Coatings to Metal, Tin, and Wood Cladding Staining and Varnishes to soft woods, hard woods, furniture, floors and cladding's Hand painted kitchen units and furniture Are prices are more competitive than larger company's due to a lot less overheads Covering areas in West London, Watford, Reading, Oxford, also have been know to go further a field for the right project. We will do night work and weekends for the jobs were its just not possible to carry out in normal hours for example in offices and schools 

Kova

Kova

Kova is the London based office refurbishment and fit-out company, which focuses on high level of craftsmanship at affordable costs. Every single type of work is covered by Kova in house staff, which allows us to keep unbeatable rates giving us amazing edge over the competition. Anything from the floor to the ceiling and everything in between we would be happy to help! Do not hesitate to get in touch for free, no obligation quote. 

Sublime Property

Sublime Property

Unlike many other contractors we offer all building services in house including: Kitchens from refurbishment to complete installations Bathrooms from simple tap installation to complete suite installations including wet rooms Complete house refurbishments Painting and decorating Internal and external refurbishment Plumbing and electrics Tiling and flooring and more… Residential refurbishments are our specialty. References available. You can contact us on 0777 2 555 881 and 020 3411 7464 or drop us a line office@sublime-property.com http://www.sublime-property.com Facebook: https://www.facebook.com/sublimepropertymaintenance 

Liberty improvements ltd

Liberty improvements ltd

Liberty improvements ltd is verified Certificate of Excellence 2015

Improvements to home and garden Paint & decorating external/internal Patio , fences and drive ways Flooring , tiling , plastering , rendering all work finished to a high standard  

RTB Decor

RTB Decor

Property Refurbishment and Maintenance 

Fantastic Furniture Assembly

Fantastic Furniture Assembly

Fantastic Furniture Assembly provides professional third-party services. Flat pack assembly Flat pack dismantling and reassembly Furniture Pickup & Delivery Ikea assembly service Ikea delivery We are proud to be a part of the Fantastic Services family. All fantastic assemblers are fully experienced, trained and insured. All ready to assemble furniture and units are guaranteed to receive knock down fitting despite their brand. RTA furnishing is known to be frustrating and the lack of experience does often lead to damaged flat pack kits, which end up as waste.  

Upgrade Property Services Ltd

Upgrade Property Services Ltd

Here at Upgrade Property Services Ltd we offer a huge range of services from changing a light bulb to building a house we cover every aspect of the building trade and have every tradesmen that you would ever need. We offer free quotations and advise All work guaranteed. 

Pamper Cleaning Services Limited

Pamper Cleaning Services Limited

History Welcome to Pamper Cleaning celebrating over 20 years in the cleaning industry. In the last decade, we have grown dramatically from a company that mostly specialised in cleaning contracts with Landlords, to one where the core of our clients is now office based cleaning contracts in London. However, we also have a number of other contracts that cover the restaurant, retail and public health sectors and extend all around the UK. The excellent increase in business can be linked to the vision and 'hands on' approach of our two directors but is mainly due to our flexibility in meeting all the personal needs of each individual client along with our insistence on providing quality services consistently. Our flexible approach has lead to us to carry such slogans as 'much more than just a cleaning company', 'Large enough to cope, small enough to care' and more recently 'Pamper Cleaning - experience the difference'. Simple Effective 1,2,3 Approach We have a simple method of approach toward all our clients and services: 1. Clients are diverse and differ, therefore we try our best to meet all their unique and individual needs. 2. We endeavour to meet all our clients needs with a minimum impact on the environment. 3. We train and support all our staff so that 'as a team' we can serve our clients. Our ethical approach has been embraced throughout the UK. Providing A Full Range of High-Quality Cleaning Services Our prime focus of business continues to be 'Professional Contract Cleaning'. Our highly qualified, trustworthy staff ensure your premises are constantly cleaned to the highest standard while you can be safe in the knowledge that we carry out our work with the minimum impact on the environment. Our Contract Cleaning Services are tailor-made to your individual requirements. All it takes is a 15-30 minute site visit by one of our site surveyors who will draw up a cleaning specification exactly for your site's individual requirements thus ensuring you receive the right level of service you require at an extremely reasonable rate. Along with our 'Regular Cleaning Contracts' we also offer 'Specialist Cleaning Service' to all our clients.These services include: High Pressure/Hot Shampoo Carpet Cleaning, Floor Polishing, Stone Floor Scrubbing, Spring Cleans, PC Cleaning, High Access Window Cleaning, Sanitization Cleans, Office Equipment Removal/Collection, High Pressure Water Jetting plus much more... Providing Excellent Additional Facility Services We understand the pressures that facility managers are under, constantly trying to find contractors to attend various issues around their building. As part of our increased services for existing clients, we now offer numerous additional Facility Services either on a 'one off' or 'contract' basis. These services include: Building Inspections for reporting and monitoring basic maintenance needs, General 'Handy Man' Services ; Painting & Decorating Services ; Office Refurbishments ; Electrical & Plumbing Works ; Environmental Advice and Supplies plus much more.. If the works you require are not listed please call us and see if we can help! Section 1 - Experience the Difference Facing our Environmental Responsibilities Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 3 Our rationale is to achieve the highest standards for our clients while creating as little impact on the environment as possible. This is confirmed by the fact that we are among the very few cleaning companies in the UK that are fully ISO 14001 accredited. This international standard gives testament to our environmental management systems and considerations. As a cleaning company, we recognise that we have an obligation to consider all environmental issues in our line of business. With such in mind we break down our approach into simple manageable sections, focusing on the following areas: Using the latest technological products in our working environment: Our Operations Department is constantly evaluating the latest cleaning agents available thus ensuring we use as 'green' an agent as possible while ensuring the product still cleans effectively in the commercial environment. This on-going evaluation process has meant that at most of our clients sites just two or three chemicals are ever required to be in regular use. The use of the latest equipment and aids (such as micro fibre technology) reduces the quantities of cleaning agent required even further. Additionally, wherever possible, products are supplied in concentrated form and in re-useable packaging which reduces our carbon footprint for ‘delivery’ & ‘waste’. Another simple way of ensuring minimal impact on the environment is by preferring to work with suppliers who are themselves taking positive steps to manage their impact on the environment and as such we regularly monitor suppliers progress in adopting 'greener' policies. Offering clients 'greener' supplies: As part of our focus on environmental issues we constantly research 'greener' alternatives to all products we currently supply our clients. As a result, we have an impressive list of environmentally friendlier options which our 'Buying Power' ensures all of these products really do become financially viable alternatives. They include: 100% Recycled C-Fold Hand Towels ; Flushable C-Fold hand Towels ; 100% Recycled Toilet Roll ; 100% Bio-Degradable Black Refuse Sacks ; Environmental Toilet Cleaner ; Environmental Washing Up Liquid ; ECOVER Hand Soap, Dishwasher Tablets, plus much more.. Recycling - The most environmentally friendly way: While many companies offer a recycling service, not all do this in an environmental way. In our research into Recycling Operators, we found that an alarming percentage where shipping most of their waste to far away countries such as China. We offer clients a 'recycling service' which employs an environmental recycling technique thanks to our partnership with a number of different local recycling authorities and commercial companies. Environmental Advice Service for Clients: The Carbon Trust was set up by Government in 2001 as an independent company. Their goal is to accelerate the move to a low carbon economy by working with organisations to reduce carbon emissions and develop commercial low carbon technologies. In connection with the Carbon Trusts directives, we offer all our clients Environmental Advice based on their personal working environments. This is accomplished via 1. An Energy Survey - A member of our Energy Efficiency Managers takes a survey of your sites specific energy usage and patterns. 2. An Energy Report - A full Energy Report is supplied outlining the results of the survey and containing suggestions on ways to save energy in your office environment based on Carbon Trust directives. Facing our Environmental Responsibilities Section 1 - Experience the Difference Our Cleaning Operatives Our Cleaning Operatives Looking after you, the client: In order to protect clients (and also other members of staff), all new employees are subject to our stringent vetting processes. Part of this process includes that the new employee supply us with a full passport or ID Card, a utility bill to verify their home address, proof of entitlement to work in the EU or National Insurance number plus full bank account details for their pay. New employees are then fully trained and assigned to work on a site that has an overseeing supervisor and/or manager for assessment. Once assessment and probation period has been completed they may then be assigned to other clients sites. All cleaning operatives are routinely monitored via our MSS Team (Mobile Supervisors & Support Team) and additional ‘surprise visits’ from Regional Managers who carry out Site Performance Scoring (SPS) to constantly assess each site's service level. Additionally, joint monitoring and KPI-style ratings can be arranged between client and operation managers if required. Once operatives have completed their probation and assessment further security and background checks are carried out on those assigned to schools, nurseries etc. or upon clients request. We do not to use any Agency Staff. Looking after our operatives: We recognise that a business is only as good as its staff hence we invest in our operatives well-being, making them feel ‘part of the family’ from the moment they join us. We always ensure good rates of pay, giving consideration to their health & safety at all times along with providing full training and development courses. To keep our teams up to date and interested in company progress we run a quarterly newsletter, which is translated into several other languages to ensure full benefit is derived for all members of staff including those whose first language is not English. Additionally we hold Awards Parties twice a year which are open to all employees and their families. This adds greatly to our family atmosphere and gives management the chance to meet ‘the real people’ behind our success. At these parties up to 10 members of staff are given a personal award in recognition of their efforts, (which is fairly assessed by the use of our overall ‘site performance scores’ mentioned above) along with cash bonuses. We find that all members of staff look very much forward to our very special ‘End of Year Awards Party’ when our much coveted 'Supervisor of the Year' and 'Employee of the year' are announced and given their awards and gifts. By investing so heavily in our employees, we feel we have one of the most dependable, trustworthy teams in the industry and as a result we have one of the highest staff retention rates in the business (with a number of operatives being in our employ for over 10 years!) with most of our new recruits coming from referrals of existing staff members. Section 1 - Experience the Difference Overview of our Accreditations, Qualifications & Memberships Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 5 Overview of our Accreditations, Qualifications & Memberships ISO 9001: Independent Quality Assurance that Pamper Cleaning Services provide professional contract cleaning and other facility services in London and throughout the UK. ISO 9001 is the internationally recognised Quality Standard that defines the elements of organisation required by a company to systematically deliver quality products, services and/or advice. 9001 Registration is an indication of RELIABILITY, CONSISTENCY and COMMITMENT TO QUALITY SUPPLY verified by an independent certification body. ISO 14001: Pamper Cleaning Services are proud to be one of the few contract cleaning companies to hold this important accreditation ensuring you of our commitment to the consideration of the environment. ISO 14000 is a series of international standards on environmental management. It provides a framework for the development of an environmental management system and the supporting audit programme. ISO 14001 is the cornerstone standard of the ISO 14000 series. It specifies a framework of control for an Environmental Management System against which an organisation can be certified by a third party. We are proud to be one of the few contract cleaning companies in the UK to be awarded this prestigious accreditation and committed to working along with its important environmental standards and principles. British Institute of Cleaning Science: The largest independent professional and educational body within the cleaning industry. The Institute, which has its headquarters in Northampton, is the largest independent professional and educational body within the cleaning industry. Founded in 1961, its mission is 'the raising of status and standards of the cleaning industry, through education'. Pamper Cleaning Services are proud to be active members of this important organisation. British Safety Council: British Safety Council training ensures the safety of all staff and clients. The BSC (or British Safety Council) is one of the world's leading occupational health, safety and environmental organisations. Founded in 1957, it now has a turnover of more than £9 million. Our mission is to support this organisations vision of a healthier, safer and more sustainable society. Many of our operatives are trained under the guidance of the BSC to the point that we have a team of qualified 'risk assessors' for all our operations, thus ensuring both your staff and our staffs safety at all times. Safe Contractor: This highly acclaimed accreditation assesses the health & safety competency of contractors and service providers. More than ever, there is a need to take Health & Safety seriously and with such in mind we are proud to have achieved this extremely stringent accreditation. SafeContractor Accreditation proves that we have made all suitable arrangements when on clients' sites - many major clients now demand their contractors to be SafeContractor Approved. National Carpet Cleaning Association: The National Carpet Cleaners Association is the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings. NCCA members are trained professionals and as such the association is nationally recognised by government, media, industry and commerce as the authoritative source of information and advice on all aspects of the industry.Members are required to abide by the Association’s Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, and is designed to ensure customer satisfaction at all times. All members are expected to provide a fair deal for their customers, summed up by the NCCA motto "SERVICE WITH INTEGRITY". Pamper Cleaning Services are proud members of this industry important association. Better Payment Practice (Pay On Time): The BPP was originally endorsed by the government to promote a better payment culture within the UK and urges all firms to adopt a responsible attitude to paying on time.. In view of the current economic climate, we feel it important to treat all of our suppliers fairly and, therefore, are supporters of the BPP campaign. As a result we find our suppliers are keen to work with us, are more reliable in their services, and often offer us extra benefits and discounts on products which we in turn can then be passed onto our clients. Section 2 - Our Clients Case Study 1 - Hiscox Underwriting Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 6 Case Study 1 - Hiscox Insurance Group Company Name: Hiscox Underwriting Ltd Contact Name: James Atack Contract Start Date: September 1999 Overview of Sites Serviced: 9 Floor Head Office Building in EC3 with additional offices located throughout the UK. Overview of Services Provided: Daily Evening Cleaning of whole building, Day Janitor Services, DEEP Carpet Shampoo Treatments, Window Cleaning, Maintenance Works (includes: painting & decorating, drain blockage clearing, artwork hanging, etc.), Consumable Supplies. Further Details: Since winning this substantial client 10 years ago, we have survived the many changes it has seen in its internal structure along with a number of different facility managers overseeing all contractors. We feel this is a huge testament to our continual quality of service and flexibility. With such a long-standing, trustworthy relationship built, it is little wonder that the group has recently awarded us the cleaning contracts for all their other UK offices and while as a company, Hiscox Underwriting Ltd do not supply contractors with letters of reference, they decided to make an exception in our case. Section 2 - Our Clients Case Study 2 - advantage professionally Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 7 Company Name: Advantage Professional (formerly Crone Corkill) Contact Name: Katy Gaul Contract Start Date: July 2005 Site Overview: Offices, Meeting Rooms, Kitchens and Toilets catering for 200+ staff over 2 sites within London Overview of Services Provided: Daily Office Cleaning, Lunch-time Clean Up Duties, DEEP Carpet Shampoo Treatments, IT Cleaning, Maintenance Works (includes: light bulb replacement, door closure replacements, drain blockage clearing, etc.), Pest Control, Washroom Hygiene Services, Consumable Supplies. Further Details: Among our numerous Westminster and City contracts, we currently supply cleaning services for Advantage Professional at their Piccadilly site. Due to our success in delivering a continual high-quality service we were asked to additionally service their Cannon Street branches immediately upon its opening. At both sites, we operate a fluid Monday to Friday evening cleaning service as well as cleaning operatives to provide lunch time cleaning duties. In addition to this day to day cleaning service we provide the client with quarterly and bi-monthly DEEP Cleans which include Hot Water, High Pressure Carpet Shampoo cleaning, strip, polish and buffing of kitchen and toilet floors. The annual contract for supply and service of their feminine hygiene bins as well as the supply of all their consumable products is additionally taken care of by Pamper. As part of our approach and commitment to quality standards, we regularly carry out managerial ‘on-site’ inspections both during regular cleaning periods and, more importantly, outside of cleaners working hours. This, along with regular communication with the client, ensures quality/standards and customer satisfaction are constantly maintained. Additionally we have assisted Advantage Professional with the following extra facility services: handyman works (which consisted of basic remedial works like fixing doors on cupboards and replacing light bulbs and replacing door closures), painting and decorating and some plumbing services. We feel that client satisfaction is testified by the fact that we have held this contract for over 7 years! Case Study 2 - Advantage Professional Section 2 - Our Clients Case Study 3 - Royal College of Veterinary Surgeons Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 8 Case Study 3 - RCVS (Royal College of Veterinary Surgeons) Company Name: Royal College of Veterinary Surgeons Contact Name: Martyn Webster Contract Start Date: April 2007 Overview of Sites Serviced: 7 floor Grade 2 listed building. Overview of Services Provided: Daily Office Cleaning, DEEP Carpet Shampoo Treatments, IT Cleaning, Washroom Hygiene Services, Consumable Supplies. Further Details: We are extremely proud to be associated with the Royal College of Veterinary Surgeons and feel our dedication in quality of service to them is attested to in the fact that we have held their cleaning contract for five successive years of term. The College is a Grade II listed building and, therefore, the cleaning processes used on the site are required to be very specific and precise. Not only does the building contain office areas but also houses prestigious Council Chambers with many ornate fixtures and fittings and brass work as well as historic paintings, all of which require delicate working procedures and daily attention to detail. We ensure that good communication is maintained at all times with our client from our senior managements teams right through to our cleaning operatives. This ensures that any special requests and requirements are dealt with promptly and effectively. Section 2 - Our Clients More Letters of Reference Company Name: Pure Sports Medicine Current Contact Name: Lara Faulkner Contract Start Date: June 2009 Site Overview: Gym/Fitness & Wet Areas, Treatment Rooms, Offices, Meeting Rooms, Kitchens and Toilets Overview of Services Provided: Evening cleaning at three corporate branches located in Canary Wharf, Bank and Kensington. Clinical cleaning required in treatment rooms and of gym equipment. Deep cleans (such as hard floor scrub and polish, sanitisation cleans, etc), Window Cleaning and toiletry supplies (such as feminine hygiene bins, paper hand towels, hand soaps, etc) are also provided by our company. Company Name: DP9 Current Contact Name: Natasha Munns Contract Start Date: January 2009 Site Overview: Offices, Meeting Rooms, Kitchens and Toilets over 2 floors Overview of Services Provided: Daily Office Cleaning, IT Cleaning, Maintenance Works (includes: light bulb replacement, door closure replacements, drain blockage clearing, etc.), Washroom Hygiene Services, Consumable Supplies. Section 2 - Our Clients Letters of Reference - continued Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 10 Supporting Charities and the local community We feel that, as a growing business, we have an obligation to support the community around us. As such we regularly look for ways to contribute and support local schools and charities as testified to in the letters below. Our sustainability and environmental policies set up processes where we encourage recycling of such items as office furniture and equipment and as such we tie this in with our commitment to our community. Additionally we hold a number cleaning contracts with charities such as Action Against Armed Violence (formerly Landmine Action), Oasis Housing, Care International, The Hub (branch of Barnardos), all of which receive our ‘charities’ discount rates as standard along with provision of some ‘occasional works’ at no charge. Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service Contract Mobilisation Plan Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 11 Contract Mobilisation Plan Transferring to a new service provider can be a worrying time for Facility Managers, however, this need not be the case with Pamper Cleaning Services. From the moment, we have been awarded your contract our Operations Team initiates our Mobilisation Plan, ensuring as smooth a transition as possible, leading to an overall better service from the very beginning. Our Director of Operations is responsible for overseeing the plan working closely with our Senior Operations Manager. Together they will encourage plenty of formal and informal communication with you, the client, leading to lower stress levels and higher client satisfaction both during the initial mobilisation stage and continuing on throughout the contract. From the day of Pamper Cleaning Services being awarded your contract, through to the contract start date, we will initiate the following: • Agree a timetable of progress review meetings with the client. • Agree Quality Monitoring System/s with client • Review latest TUPE Regulations, obtain applicable information about existing service providers staff on site (either directly from ‘out-going’ service provider or via client) and as soon as possible meet with existing cleaning staff to vet/evaluate their skills, responsibilities and training needs. • Arrange interviews with our current members of staff to assess suitability for roles required including supervisors/managers. • Where required, interview new ‘potential’ employees via our regular recruitment programme. • Fulfil all Heath & Safety Requirements such as Risk Assessments etc. • Confirm Cleaning Times and Work Schedules in accord with client meetings. • Arrange, order and deliver all required equipment, materials, uniforms and PPE. • Hold ‘Implementation’ meeting with all staff (existing and new) to confirm all assignments and give relevant ‘site specific’ additional induction training if required. It is obviously important that, whenever possible, a reasonable notice period is given prior to commencement of the contract in order for us to undertake fully the Mobilisation Plan stated above. Depending on the size of the contract, a number of additional staffs required and cooperation of outgoing service provider in dealing with TUPE regulations, our Mobilisation Plan generally takes between 2-4 weeks to implement fully. Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service Meeting TUPE Requirements Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 12 Meeting TUPE Requirements Changing your Companies Service Provider/s, is part of everyday business life. To protect all employees, TUPE (The Transfer of Undertakings - Protection of Employment Regulations), was introduced by the government back in 1981 with its most recent update being issued in 2006. The basics of TUPE legislation means that if a business and/or service change hands, all employees of the original company move to the new company / service provider including any liabilities associated with those members of staff. The latest 2006 revisions make the transfer process a little clearer, and effectively making the transferor (Out-going Company) and transferee (In-Coming Company) jointly and severally liable for any failure to inform and consult with the transferring employees. To meet our legal obligations, Pamper Cleaning Services endeavour to make this often tricky period of legal transfer and line of communication as simple as possible by following government and legal advisory guidelines. This is achieved in the following ways prior to start of contract: • Notice letter sent to ‘Out-going’ (Transferor) Service Provider informing them of Pampers good intentions and reminders of the transferors' legal obligations to assist in the provision of ALL relevant details in accord with the latest legislation which includes the following information about their staff on site: Identity and age; Information contained in the employees' written particulars of employment ; Information about disciplinary or grievance procedures taken within the previous two years in circumstances where the statutory dispute resolution procedures apply ; Any legal action taken by an employee against the transferor within the previous two years and any potential legal action where the transferor has reasonable grounds to believe such actions might occur; Information about any collective agreement which will have effect after the transfer. Such information is currently, legally required to be passed onto the ‘In-coming’ (Transferee) Service Provider no less than 14 days prior to the transfer. • Initial information letter for employees affected by the transfer is sent to Existing (Transferor) Service Provider to pass onto the relevant members of staff or appointed representative/s reassuring them of Pamper Cleaning Services intentions of protecting and upholding their legal rights along and inviting them to continue employment if they so wish. This letter would include a section giving permission for their existing employer to supply us with their contact details, thus avoiding any issues with Data Protection for the ‘Out-going’ Service Provider. • Welcome letter outlining arrangements for meeting with relevant members of staff and/or appointed representative/s, which would be sent to staff following receipt of information from ‘Out-going’ (Transferor) Service Provider. • Welcome meeting with relevant members of staff and/or appointed representative/s to assess skills, structure, experience of existing setup and discuss any ‘measures’ or ‘actions’ (changes in their previous contract) that may affect them, plus address and concerns, anxieties they may have regarding the transfer. • After evaluation of discussions from the welcome meeting, ‘induction’ and any additionally training required will be given to all members of staff. In our experience, the majority of ‘professional’ service providers are happy to work along with this simple, guided approach. However, on occasion, the ‘Out-going’ (Transferor) Service Provider may attempt to slow down such a process in order to hinder this transition period. In order to meet our legal obligations, we may be required to ask for your brief assistance to initially contact the existing service providers staff on your site. As can be seen in our TUPE Flow Chart on the next page, we have endeavoured to make this, seemingly complicated legal requirement, as simple as possible and in the majority of cases are able to complete the process in approximately 2-4 weeks from date of award of contract. Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service TUPE Flow Chart TUPE Flow Chart PRIOR TO TENDER SUBMISSION The client requested to inform existing service provider of intention to tender and, where possible, obtain relevant TUPE information in order to assist with financial assessment and mobilisation planning. Pamper Cleaning Services will be happy provide the client with any assistance, (letter templates, etc.) required. UPON AWARD OF CONTRACT TUPE Letter/Request sent to ‘Out-going’ (Transferor) Service Provider requesting ALL legally required details pertaining to all members of staff being transferred along with our initial information letter to be copied and passed onto those members of staff affected by the transfer. 14 DAYS PRIOR TO START OF CONTRACT START OF CONTRACT YES ‘Welcome’ letter sent to all employees to reassure them and detailing communication arrangements for initial discussion and date for the meeting. The letter would also highlight any ‘measures’/actions’ that change their original contract with their previous employer. Meeting/s held with all employees assess the current structure and address any of their concerns. Input from employees on issues they feel would assist them in giving better service (training, support, materials, etc.) Meeting for introduction of any new members to the team plus induction and additional training given NO Additional notice letter sent to ‘Out-going’ (Transferor) Service Provider informing them of their breach of TUPE Regulations and an urgent request for relevant information. The client approached to arrange an on-site visit with staff to explain the situation and attempt to obtain information directly. Has ALL legally required information been received from ‘Out-going’ (Transferor) Service Provider? Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service Sample ‘TUPE Letter’ and ‘TUPE Request for Information’ Form Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 14 Sample TUPE Letter & Request for Information Form which is sent to the Existing Service Provider Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service Sample ‘TUPE Letter’ for Existing Cleaning Team Sample TUPE Letter for Existing Cleaning Team Section 3 - Pamper Mobilisation Plan - Ensuring a Smooth Transfer of Service Recruitment Procedures for New Contracts - (Recruitment Flow Chart) Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 16 Recruitment Procedures for New Contracts Here at Pamper Cleaning Services we recognise that a company is only as good as the people in its employ, therefore we are committed to recruit and directly employing the best possible staff available in the industry. TUPE Legislation requires that all current service providers employees be taken on by the incoming service provider, however when such staff request not to transfer or when there is no previous service provider we carry out our standard recruitment protocols. Once such employees are obtained we ensure that they know we respect their contributions to our company reputation by way of: committed support and training, possibly the best rates of pay in the industry, quarterly newsletters (containing information on company developments, safety reminders, etc.) to keep that ‘part of a family’ feeling among all members of staff, annual award parties (where staff and their family are invited to have some fun and awards plus cash bonuses are presented in recognition of ‘high achievers’) and a general attitude of ‘treating them as we would want to be treated’. We also encourage an attitude that cleaning is important and indeed essential service required by all businesses and as such, a job that is often considered as an interim or part-time employ should be considered more as a career. Additionally all our staff undergo a continual training and development process which greatly increases their feeling of self-worth (see page 21 - section 4 ‘Continual Quality Assured Service’). With such an overall attitude and investment in staff it is little wondered that we have some of the best ‘staff retention’ rates in the industry with a number of cleaning operatives that have been with us 10 years plus!. As a result we find that we very rarely have to resort to ‘advertising’ for employees because most of our new applicants are friends and/or family of existing staff which adds to a ‘united’ workforce. On application, new employees go through our strict recruitment and vetting process as shown in the flow chart below. Once they are approved for employment and have received their induction training, they are assigned to one of our ‘supervised’ working training sites where their individual skills/abilities are assessed for an average minimum of 2 weeks. Here they receive all the additional training, commendation and advice they require to fulfil their individual potential. When they have been fully assessed, consideration is given as to if that individual is suitable for carrying out a ‘lone working’, ‘key’ or ‘new’ contract assignment or if they would be recommended to remain on ‘supervised’ contracts only. Where possible, only individuals that have gone through this ‘supervised working assessment’ would be assigned to any new contract, thus ensuring the new client that the staff we supply for them are completely up to the task. Preliminary interview held with Senior Operations Manager and/or Director of Operations Successful candidates invited to next process Application/Starter Form Sent Candidate contacts Pamper Cleaning Services Receipt of application forms along with required documentation Application/Starter Form checked by Senior Operations Manager and/or Director of Operations that ALL sections have been FULLY filled. All requested documentation (Proofs of Identity, Bank Account, Passport Photos, Entitlement to Work, etc) checked for authenticity. Any provided references contacted and checked. Candidate Cleared Applicant employed on ‘month’ probation period, receives induction training and assigned for minimum of 1 week to ‘supervised working training site’ and assessed as to their individual suitability for a ‘lone’, ‘key’ or ‘new’ contract. Recruitment Flow Chart Section 4 - Continual Quality Assured Service Quality Monitoring, SPS & KPI’s Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 17 Quality Monitoring via Site Performance Scoring (SPS) and/or Key Performance Indicators (KPI’s) We recognise that being successful at tender stage only lays the basic foundation to achieving and maintaining long and mutually beneficial working relationships with our clients. Our ultimate aim is to provide all our clients with the highest quality cleaning service possible and this can only be achieved by us regularly and consistently monitoring standards. As such we apply the following monitoring processes on ALL sites: Mobile Supervisor & Support Teams: Our ‘MSS’ Team of mobile supervisors are responsible for regular visits and site inspections while operatives are present and are trained to give verbal commendation, supportive advice and/or training. They report back to the Senior Operations Manager who would increase monitoring processes where such reports indicate a need. Additionally the ‘MSS’ Teams provide emergency cover for absentees. Area Managers: Our Area Managers are our ‘second line’ of regular ‘on-site’ monitoring, supporting the MSS Teams in a continual process of inspection and communication with operatives being given commendation, supportive advice and/or training where required. Site Performance Scoring (SPS) - Internal Monitoring: All sites are subjected to our internal ‘SPS system’, wherein our Senior Operations Manager inspect client sites along with the assigned Area Manager/s and Score the standards and quality of work in line with the agreed cleaning specification. These scores are then used to provide an ongoing, internal performance monitoring scale and are additionally used to assess and award cleaning staff in recognition of exceptional works. Please see page 13 for an example of our SPS sheet. Fully Trained ‘On-Site’ Supervisors for contracts with 3 or more Cleaning Operatives: These ‘working’ & ‘non-working’ supervisors are trained with management and quality inspection skills, receive higher rates of pay, and are responsible for the ‘everyday’ monitoring of standards during the working process. Key Performance Indicators (KPI’s) - Client Assisted Monitoring: Key Performance Indicates help us as an organisation to define and evaluate how successful we are in achieving our goals, which is to deliver to all our clients a high-quality standard of service and then to maintain that standards throughout the contract term. Designed with our client, a quality control score sheet is used to score and monitor our performance. This will then be reviewed with our clients at a monthly / semi-monthly or quarterly service provider meeting (whichever the client prefers). A service provider Audit sheet will then be used to assess our overall performance. Please see page 14 for an example of our SPS sheet. The following are some suggested service level agreements: • Quality Performance - taken from the Quality Control Sheet. • Operational Hours - Staff attendants and punctuality. • Monthly Meeting - all monthly operational issues are assessed including invoicing, quality control sheets, attendance levels and overall performance. • Management Actions - all operational issues from last service provider meeting were completed dated and owner established • Health & Safety Review Check List - all elements of H&S fall within the client are managed and a regime is provided with full assessments for all works. • Window Management - all waste streams and disposal are managed and maintained in accordance with UK legislation at the client • Finance - all invoices are produced and delivered on time. Section 4 - Continual Quality Assured Service Attendance Monitoring Processes Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 18 Attendance Monitoring Processes More than six million people in the UK work alone or without direct supervision. As a company that takes its ‘duty of care’ extremely seriously we employ 2 key methods in monitoring our staff's attendance and thereby increasing their security and safety*: IQ Timecard System: We have recently employed the simple, effective IQ Timecard System. IQTimecard is a web based system using state-of-the-art telephone services enable full management and monitoring our remote or mobile employees. The server lets employees clock in and clock out from any touch tone telephone (via a freephone number), including mobile phones, anywhere and at any time of the day or night. For times when it’s not possible to use a phone on site, there are other options available to use with our IQTimecard System. The process of logging in and out is simple. The cleaning operative calls the service from the contract site and the system identifies the telephone number the operative is calling from therefore verifying their location (for telephone systems where the caller id is shielded there are alternative options available with our IQTimecard System). The cleaning operative then presses 1 to clock in or 2 to clock out then enters their unique identification number. Key aspects for our choosing this system over other systems is that it offers a ‘real-time’ online attendance tracking facility allowing us to see at a glance which contracts are currently being attended at any given time, creates a daily call log for verification and checking purposes as well as eliminates the need for paper timesheets. The system also enables us to leave special messages for the operative when they clock in and is additionally capable of sending ‘alert’ texts or email to managers should an operative fail to clock in or out within a given timescale. We have found the system to be an invaluable tool in ensuring our staff's safety and are progressively rolling the system out across all of our ‘lone working’ contracts for the benefit of all such operatives. Regular Area Manager & Mobile Supervisor Visits: Our Area Managers and Mobile Supervisors are our ‘second line’ of regular ‘on-site’ monitoring. Their regular visiting our cleaning operatives at unscheduled times aids in our attendance monitoring processes and ensures staff well-being. *As a company we differ from many other cleaning companies by paying our employees for the ‘quality of work’ they do rather than the time they are actually on site. By doing this we not only emphasise to our staff that it is ‘quality’ not ‘quantity’ that should be important in their working efforts but it means that efficiency is rewarded. For example, some companies pay cleaning operatives according to the time they ‘clock in and out’. This means that a fast, efficient, cleaning operative is actually financially penalised for being such, as they would be on-site less time than a slower, less productive worker. We feel that this is unfair and not in line with our corporate working ethics. As such, we are happy for our operatives to ‘finish early’ so long as all assigned tasks have been fully accomplished to the agreed excellent standard. Therefore, all of our time and attendance monitoring processes are applied for the safety and well-being of our staff. Section 4 - Continual Quality Assured Service Site Performance Scoring (SPS) Inspection Sheet Site Performance Scoring (SPS) Inspection Sheet Managers use to internally assess quality standards on each site: Section 4 - Continual Quality Assured Service Sample KPI Quality Control & Monthly Service Provider Audit Sheets KPI Quality Control & Monthly Service Provider Audit Sheets KPI Monthly Service Provider Audit Sheet where monthly score totals are recorded and discussed with the client at their regularly scheduled ‘review’ meeting: Section 4 - Continual Quality Assured Service Constant Training & Development of Staff Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 21 Constant Training and Development of Staff Many other cleaning companies struggle to train staff adequately because they depend upon staff that have only a part-time employee with them. As such they find their staff are unwilling or unable to travel to training centres due to financial, other work or family commitments. Here at Pamper Cleaning Services we do not find this such an issue for the follow reasons: • We provide and encourage employees (where possible) enough work to avoid a feeling or view of our profession being only a ‘part-time’ or ‘stop-gap’ job. • Provide local ‘one-to-one’ training as much as possible, with our instructors travelling (where possible) to visit the operative. • Provide local ‘group’ training sessions where they are taken through our ‘step-by-step’ training manual. • Provide a personal copy of our ‘step-by-step’ training manual to any operative wishing to keep one. • Translate our training manual and/or training lessons into the cleaning operatives mother tongue to ensure maximum benefit and understanding is derived from such instruction. • Provide a continual monitoring and training programme via our visiting Mobile Supervisory Support (MSS) Team. • PAY OPERATIVES for their ‘training time’. Additionally all our training and development programmes are designed to instill a feeling of self-worth for the recipient of such programmes. At the end of any course, we encourage the staff to give feedback on what the liked and more importantly how they feel we can improve such training sessions. Section 4 - Continual Quality Assured Service Management Structure Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 22 s wit Section 4 - Continual Quality Assured Service Administration, Support & Complaint Handling Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 23 Administration, Support & Complaint Handling Administration & Customer Service: Here at Pamper Cleaning Services Limited, we pride ourselves in our ability to respond quickly to all our clients’ requests for any impromptu, ad-hoc or emergency cleaning requirements. We recognise that our clients often prefer to address most issues via a single, effective method of contact within the management structure rather than being provided with various contact details of different members of staff in various departments of the company. As such we provide all clients with their personal dedicated email address for contacting Pamper with any queries, special instructions or issues they wish to convey. This email address is simple and easy to remember (usually yourcompanyname@pampercleaning.com) and automatically forwards your message to ALL members of your contract management team, thus enabling the best member of the team to deal with your enquiry immediately, while having the added benefits of: 1. being automatically logged by our administration system assisting with our continual quality management, 2. no interruption of service levels when members of your assigned team are on annual or sick leave as the message will automatically be answered by another member of the team covering for the absentee. Since we introduced this unique method of communication for clients via a single email address specifically for that client, we have had much positive feedback on how quickly the right person is able to respond and more and more clients are using this method of communication with us. However we know that there are times when there is no replacement for the ‘personal’ touch and as such you will always be supplied with telephone numbers of the members of staff assigned to look after you and your contract along with our promise, that if you would ever to like to discuss your needs, queries or issues ‘in person’ we promise to have a member of our management team on your door. Complaint Handling: It is a sad fact of life that mistakes do happen from time to time and to ensure the issues from such have the minimal effect on our clients we have a simple, straightforward approach to complaint handling with an escalation process as shown below: Complaint logged for historical reference and quality monitoring - dependent on nature / level of complaint, and historical background the issue will be forward accordingly Area Manager Direct communication held with the client with confirmation of action to be taken. If issue not resolved or client wishes further escalation process should move to next level. Senior Operations/Contract Manager Direct communication held with the client with confirmation of action to be taken. If issue not resolved or client wishes further escalation process should move to next level. Operations Director Direct communication held with the client with confirmation of action to be taken. Complaint made to Unique Email Address or Telephone call to Head Office (0800 954 0245) Escalation (Complaint Handling) Flow Chart Section 4 - Continual Quality Assured Service ISO9001 & ISO14001 Accreditation Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 24 ISO 9001 & ISO14001 Accreditation ISO 9001 Quality Assurance that Pamper Cleaning Services provide professional contract cleaning and other facility services in London and throughout the UK. ISO 9001 is the internationally recognised Quality Standard that defines the elements of organisation required by a company to systematically deliver quality products, services or advice. 9001 Registration is an indication of RELIABILITY, CONSISTENCY and COMMITMENT to quality supply verified by an independent certification body. ISO 14001 Pamper Cleaning Services are proud to be one of the few contract cleaning companies to hold this important accreditation ensuring you of our commitment to the environment. ISO 14000 is a series of international standards on environmental management. It provides a framework for the development of an environmental management system and the supporting audit programme. ISO 14001 is the cornerstone standard of the ISO 14000 series. It specifies a framework of control for an Environmental Management System against which an organisation can be certified by a third party. We are proud to be one of the few contract cleaning companies in the UK to be awarded this prestigious accreditation and only to happy to work along with its important environmental standards. Section 4 - Continual Quality Assured Service British Institute of Cleaning Science membership Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 25 British Institute of Cleaning British Institute of Cleaning Science The largest independent professional and educational body within the cleaning industry. The Institute, which has its headquarters in Northampton, is the largest independent professional and educational body within the cleaning industry. Founded in 1961, its mission is 'the raising of status and standards of the cleaning industry, through education'. Pamper Cleaning Services are proud to be both corporate members and individual active members of our industry’s leading organisation. Section 4 - Continual Quality Assured Service Safe Contractor & British Safety Council Qualifications Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 26 National Carpet Cleaning Association (NCCA) & Association of Healthcare Cleaning Professionals (AHCP) National Carpet Cleaning Association (NCCA) The National Carpet Cleaners Association is the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings. The principal objective of the NCCA is the establishment and maintenance of minimum standards within the carpet and upholstery cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers, whether in the domestic or commercial sphere. By means of its comprehensive training programme, the Association believes it can uphold its promise to potential customers, that every one of its members maintains the highest standards of both service and workmanship, and indeed are masters of the craft they profess. All applicants for membership must have undertaken the NCCA or equivalent course in carpet and upholstery cleaning and reached the required standard in the written test papers which follow.Only after successful completion of this course may the applicant become a fully accredited member of the NCCA and be eligible to add the coveted logo to their company name. Association of Healthcare Cleaning Professionals (AHCP) The Association of Healthcare Cleaning Professionals (AHCP) is the professional association for healthcare cleaning in the United Kingdom. AHCP members are directly involved in delivering cleaning services in over 90% of UK hospitals and in primary care and GP clinics and surgeries, nursing and care homes, and the mental health field. The AHCP’s annual national conference and exhibition are the UK's leading healthcare cleaning conference and exhibition. In addition, the AHCP supports and promotes a comprehensive, year-round, country-wide range of professional education, training and development programmes including seminars, study days and courses for healthcare cleaning professionals and allied occupations within the UK and beyond. The AHCP is a non-profit making, the non-government association funded through individual, group and corporate membership and through our exhibition, conference and training activities. With more than 750 individual members and over 40 corporate sponsors the AHCP is the largest and most influential professional association for healthcare cleaning in the UK. Section 4 - Continual Quality Assured Service Safe Contractor & British Safety Council Qualifications Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 27 Safe Contractor & British Safety Council Qualifications Safe Contractor This highly acclaimed accreditation assesses the health & safety competency of contractors and service providers. More than ever, there is a need to take Health & Safety seriously and with such in mind we are proud to have achieved this extremely stringent accreditation. SafeContractor Accreditation proves that we have made all suitable arrangements when on clients' sites - many major clients now demand their contractors to be SafeContractor Approved. British Safety Council British Safety Council training ensures the safety of all staff and clients. The BSC (or British Safety Council) is one of the world's leading occupational health, safety and environmental organisations. Founded in 1957, it now has a turnover of more than £9 million. Our mission is to support this organisations vision of a healthier, safer and more sustainable society. A number of our operatives are trained under the guidance of the BSC to the point that we have a team of qualified 'risk assessors' for all our operations, thus ensuring yours and our staffs safety at all times. Section 4 - Continual Quality Assured Service Better Payment Practice (BPP) Registered Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 28 Better Payment Practice (BPP) Registered Better Payment Practice The BPP was originally endorsed by the government to promote a better payment culture within the UK and urges all firms to adopt a responsible attitude to paying on time.. In view of the current economic climate, we feel it important to treat all of our suppliers fairly and, therefore, are supporters of the BPP Code. As a result we find our suppliers are keen to work with us, are more reliable in their services, and often offer us extra benefits and discounts on products which we can then be passed onto our clients. Section 5 Additional Company Policy Statements Quality Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 29 Quality Policy Statement Our goal is to retain our leading position within the cleaning industry by providing or highest levels of service to all clients. We recognise that achieving consistent, high-quality level of services requires a systematic and disciplined approach on the part of all employees of the company. Our Quality Procedures define the management organisation responsible for quality monitoring. The Quality Manager is responsible for implementing and maintaining the Quality System which includes, in part, the following areas of consideration: All Employees: • Will be encouraged to work as a team with their supervisors and/or managers to the improvement of standards. • Will be given appropriate support and additional training to improve the quality of work if required. • Will be monitored via ‘on-site’ ‘spot checks’ and managerial Site Performance Scoring (SPS). • Will be rewarded for maintaining high standards of work. All Members of Senior Management / Directors: • Will support all employees in such way that encourages a climate of professionalism, teamwork, continuous improvement and an overall feeling of success. • Will hold reviews of contacts & staff, at least once every month, to ensure a unified approach to Quality Management is being sustained and to review the Quality Procedures are suitable and effective in continuing to meet the requirements of all clients. All Clients: • Will receive a ‘cleaning specification’ outlining the customers agreed requirements which will make up their specific service level agreement and will be used to monitor standards are kept to, and where possible above, the clients expectations. • Will receive the same ‘high levels’ of service regardless of corporate size, stability or contract cost. Our Services: • Will be regularly monitored in accord with the service level agreements by qualified members of management. Our Environmental & Social Awareness: • We will ensure continual creation and improvement of the workplace in an environmental and socially responsible manner. Our Quality Procedures ensure that this Quality Policy Statement is communicated to all company personnel. Signed: Position: Director Date: 1st January 2007 Section 5 Additional Company Policy Statements Corporate Social Responsibility Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 30 Corporate Social Responsibility Policy Statement We recognise that all businesses, regardless of size, carry a social responsibility for their activities. As such we, Pamper Cleaning Services Limited, choose to integrate our business values and operations to meet the highest expectations of our customers, employees, regulators, investors, suppliers, the community at large and the environment. We aim to ‘actively demonstrate’ our recognition of such ‘social responsibility’ by adopting and adhering to the following principles: • Take seriously all feedback received from employees, clients, public and government. • Shall be open and honest in communicating our strategies, targets and performance relevant to all such ‘social’ matters. • Will strive to improve our environmental performance through association with and advice from recognised environmental authorities and corporate accreditation policies (such as the energy saving trust, enviro wise, ISO14000 etc.). • Will ensure high levels of business performance while minimising and effectively managing risk. • Will register and aim to resolve as quickly as possible, any complaints made against the company whether it be from the client, employee, local authorities or the general public. • Will operate an equal opportunities policy for all present and potential future employees. • Will offer all employees clear and fair terms of employment and provide resources to enable their continual development. • Will strive to maintain a clean, healthy and safe working environment. • Will uphold the values of honesty, partnership and fairness in all our corporate relationships. • Will clearly set out agreed terms and conditions of any contract with clients. • Will operate in such a way that safeguards against unfair business practices. • Will encourage suppliers and contractors to adopt responsible business policies and practices. • Will review our business practices and CSR annually. Signed: Position: Director Date: 1st January 2010 Section 5 Additional Company Policy Statements Health & Safety Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 31 Health & Safety Policy Statement The Health and Safety at Work etc. Act 1974 imposes a statutory duty on employers to ensure in so far as is reasonably practicable the health and safety of their employees whilst at work. This duty also extends to others who may be affected by that work, for example, contractors, tenants, visitors and members of the public on managed premises. Employees also have a statutory duty to take care of themselves and others who may be affected by their acts or omissions. Management and supervisory staff have the responsibility for implementing and maintaining this Policy throughout the firm and its managed premises and must ensure that health and safety considerations are always given priority in planning and day to day supervision of work. All employees and contractors/subcontractors are required to co-operate with the firm in carrying out this policy and must ensure that their own work, so far as is reasonably practicable, is carried out without risk to the health and safety of others. 1. We will, so far as is reasonably practicable, ensure that: • Adequate resources are provided to ensure that proper provision can be made for health and safety • Risk assessments are carried out and periodically reviewed • Systems of work are provided and maintained that are safe and without risks to health • Arrangements for use, handling, storage and transport of articles and substances for use at work are safe and without risks to health • All employees are provided with such information, instruction, training and supervision as is necessary to secure their safety and health at work and the safety of others who may be affected by their actions • Where appropriate, health surveillance will be provided to employees • The provision and maintenance of all plant, machinery and equipment is safe and without risk to health • The working environment of all employees is safe and without risks to health and that adequate provision is made with regard to the facilities and arrangements for their welfare at work. • The place of work is safe and that there is safe access to and from the workplace • Monitoring activities are undertaken to maintain agreed standards 2. It is the duty of all employees at work: • To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work and co-operate with us in fulfilling out statutory duties • Not to interfere with or misuse anything provided in the interest of health and safety 3. General: • This Health and Safety Policy will be reviewed at least annually, amended and updated as and when necessary. Communication of any such changes will be made to all employees • There are established and maintained effective procedures for consultation and communication between all levels of management and employees on all matters relating to health, safety and welfare Signed: Position: Operations Director Date: 1st January 2010 Section 5 Additional Company Policy Statements Equal Opportunities Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 32 Equal Opportunities Policy Statement It is the policy within Pamper Cleaning Services Limited that all persons have equal opportunities for employment and advancement in the Company on the basis of their ability, qualifications and fitness for work. There is no discrimination against any person in recruitment, promotion or in any other way, on the grounds of age, colour, gender, sexual orientation, marital status, national or ethnic origin or religion. It is also the Company's policy to give full and fair consideration to applications for suitable employment from persons with any form of disabilities. The Company is fully committed to the principle of equal opportunity in employment and opposed to Sexual, Racial and Age harassment. These forms of discrimination constitute unlawful behaviour contrary to the Sex Discrimination Acts 1976 & 1986 and the Race Relations Act 1976. Our employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, age, national origin, religion, sex or sexual orientation, marital status or disability. Company Management at all levels has the primary responsibility for the successful application of the policy: • by not discriminating in the course of employment against fellow employees or job applicants. • by not inducing or attempting to induce others to practice unlawful discrimination. • by bringing to the attention of all employees that they will be subject to disciplinary action for failure to adhere to the policy. Employees have the responsibility to ensure they assist in the implementation of this policy: • by not discriminating in the course of their employment against fellow employees, customers, suppliers or members of the public with whom contact is made. • by not inducing or attempting to induce others to practice unlawful discrimination. • by reporting any discriminating action to Company Management. Where possible it is the company policy to have any newsletter, staff notices and instructions translated into the member of staffs' native language. The consistent application and effectiveness of the policy will be regularly monitored and reviewed and overall responsibility for its implementation rests with the Chairman and Chief Executive. If an employee considers that he or she is a victim of an unfair discrimination he or she may raise the issue through the grievance procedure as laid out in our Company Employee Information Manual. Signed: Position: Director Revision Date: 1st April 2008 Section 5 Additional Company Policy Statements Environmental Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 33 Environmental Policy Statement We believe that businesses are responsible for achieving good environmental practice and operating in a sustainable manner. We are therefore committed to reduce our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods. It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations. Our policy is to: • Wholly support and comply with or exceed the requirements of current environmental legislation and codes of practice. • Minimise our waste and then reuse or recycle as much of it as possible. • Minimise energy and water usage in our buildings, vehicles and processes in order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable. • Operate and maintain company vehicles with due regard to environmental issues as far as reasonably practical and encourage the use of alternative means of transport and car sharing as appropriate. • Apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community. • As far as possible purchase products and services that do the least damage to the environment and encourage others to do the same. • Assess the environmental impact of any new processes or products we intend to introduce in advance. • Ensure that all employees understand our environmental policy and confirm to the high standards it required. • Address complaints about any breach of our Environmental Policy promptly and to the satisfaction of all concerned. • Update, our Environmental Policy annually in consultation with staff, associates and customers. Signed: Position: Director Date: 1st January 2010 Section 5 Additional Company Policy Statements Security & Corruption Policy Statement Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 34 Security & Corruption Policy Statement Pamper Cleaning Services Limited recognise that our industry and working practice demand our clients ability to ‘trust’ all our members of staff, especially as they often hold positions and are put in situations where such ‘trust’ is imperative, therefore any member of staff in breach of any of our corruption, security and/or confidentiality policies will be deemed as carrying out an act of gross misconduct and dismissed with the possibility of both legal and/or criminal action being taken against them. Pamper Cleaning to all reasonable measures required to reduce such instances of misconduct and as such is proud to have a 100% record of success to date. Below is a list of just some of the measures we promise to take to safeguard our clients: Corruption: • All employees are required to act wholeheartedly in the interests of Pamper Cleaning Services Ltd and its clients at all times. • Any conduct detrimental to the interest of, or relationship with, our clients and/or the general public will be considered a breach of our ‘company policy’ and as such deemed an act of gross misconduct. • Any conduct that is considered ‘damaging to the public image’ of either Pamper Cleaning Services Ltd and/or its clients will be considered a breach of our ‘company policy’ and as such deemed an act of gross misconduct. • Any act of bribery and/or corruption by an employee of Pamper Cleaning Services Ltd will be dealt with under the Disciplinary Procedures of the Company and may additionally be reported to the police. Security & Confidentiality: • Any employee found in breach of agreed confidentiality requirements will be deemed guilty of gross misconduct and summarily dismissed. • All data kept regarding clients will be kept to a minimum and on password protected systems and/or software being used for contractual service purposes only and in full compliance with data protection legislation. • All ‘key holders’ will be thoroughly vetted prior to being given such responsibility and, upon client request, will have additional criminal (CRB) background checks and/or any other requested check including full BS7858/2006 screening. • All ‘additional keys’ will be kept safe in a ‘locked’ key storage, with no indication of address, security codes or any other information which could deem such keys usable by unauthorised members of staff. • Site Managers will continually and thoroughly monitor personnel are adhering to our policies.S Section 5 Additional Company Policy Statements Company Insurance Certificates Pamper Cleaning Services Limited Tel: 0800 954 0245 Email: info@pampercleaning.com Web: www.pampercleaning.com 

Alex Paintings & Decoratings

Alex Paintings & Decoratings

If your London home or business requires painting and decorating,look no further than Alex Paintings & Decoratings team. We have a team of highly skilled professional painters and decorators,including professional carpenters who will give a new lease of life to your property. Our team offer everything from interior and exterior paintings and decoratings,floor laminating,tiling,wallpaper,and other carpenter jobs!! Honest Professional work at the right price!! 

My Handyman Services

My Handyman Services

Property maintenance, Plumbing, Electrics, Painting and decorating, Furniture assembly, Carpentry services, Flooring, Tiling, grouting and re-sealing, Water damage restoration, Hanging and wall mounting, Full property refurbishment, Odd jobs 

Focus Carpentry

Focus Carpentry

Specialising in residential Carpentry & Joinery, Structural roofing, walls, joists & floors To fine finish work like bespoke shelving and built-in furniture, wardrobes etc. Platforming from working for the best fitting companies around London & home counties Focus carpentry has honed a solid skill base employing the best techniques to design & solutions to suit every clients needs. 

KV Design and Build Ltd

KV Design and Build Ltd

We are building contractors that specialise in all aspects of building construction, refurbishment and maintenence in both the private and commercial sectors throughout London and Hertfordshire. We are a Safecontractor Accredited company with a range of qualified tradesmen that cover all of the key trades so if you're looking to get a bedroom painted, a boiler installed or just considering adding an extention to your property then get in touch to take advantage of our No Obligation Quote 

Bailey Day

Bailey Day

Based in London and Essex our Gas Safe registered engineers are able to help with all your plumbing needs. We work with Emergency Boiler Breakdowns/Replacements, Leaks, Central Heating, general repairs and installations. We are also experienced in installing and modernising Bathrooms and Kitchens, please view our galleries. Our dedicated team have worked in the plumbing industry both Home and Industrial for over 20 years gaining a vast array of experience and knowledge. We work closely with our customers explaining options and solutions.  

TMC Building and Construction Group

TMC Building and Construction Group

TMC Building and Construction Group is a London based company providing quality refurbishment, property maintenance, property development and building services across the capital. Our team of builders have over thirty years’ experience and a track record of putting our customer needs “first” and our successful strategy remains working closely with our clients to deliver first class services in a punctual, professional and personal manner. Our entire tradesman are fully accredited in their field of expertise and trained to get the job done to the highest professional standards. Our reputation as high end builders and refurbishment contractors has evolved into one of the leading providers of quality building and refurbishment services. We provide our clients with the highest-quality, all-inclusive solutions to everything from the most complex to the simplest builds. NO JOB IS TOO SMALL OR TOO BIG FOR OUR REPUTABLE BUILDERS We specialize in: - Kitchen Design and Installation - Bathroom Design and Installation - Full Refurbishment - Loft conversions - Property Extensions - General Building Services - Floors and Carpeting - Internal / External renovations - Tiling - Windows and doors - Property Development - New builds - Electrical installations - Plumbing / Heating / Gas works - Painting & Decorating - General property maintenance - Property Investment - Project Management Our Services include: - Free consultation and no obligation personalised quotation by one of our lead builders - Free project planning advice and scheduling services - Fully insured work - Warranty packages - High quality work with hassle free services - Specialist builders (English and Eastern European Builders) Please call us on 0203 504 1394 or 07939298659 or visit tmcbcgroup co uk 

Ambella Garden Care

Ambella Garden Care

A new and innovative company providing year round services in the garden. Services offered are Lawn Mowing. Hedge Trimming. Tree Pruning. Garden Clearance. Pressure Washing. Turfing All aspects of DIY also covered. Health and Safety and Risk Assessment qualified. Public Liability insurance to the value of £2 million also in place.  

ZDPainters

ZDPainters

Why To Choose Us For Your Job ? We have found the right formula to work fast, clean and with the best quality When Z&D Painters enters your home you do not have to worry about anything! We are interested in the opinions and desires of customers for us, they come first We do not think for money, they are the result from our customers happiness We think for our customers happiness and we stay close to them to resolve their problems We have a team of professional painters and they are disposal to carry out work at minimum time for maximum quality Our experience and expertise allows us to make any painting job in most communities with maximum efficiency and quality We do not charge for professional advices and solutions, we are always happy to help We always do some bonus job to the customers with no fees Feel free to contact us for a free quotation and advice.Get Free Quotation Because we believe in the teamwork We believe that the team result are always better than the best results for individuals We continually invest in the training and motivation of our staff in order to create value for our customers We are transparent. The communication prevents specific incidents from becoming unsolvable problems Because we want to be the national leader in Painting & Decorating Service and we specializing productivity improvement trainings. Because we have a real customers feedback on 

KenCan Handyman Services

KenCan Handyman Services

KenCan Handyman Services offers a wide variety of services from plumbing, property maintenance to hanging pictures and mirrors. No job is too small. A professional and affordable service taking pride in high quality service every time. 

climbing gary

climbing gary

Loft Conversion and Roofing Contractor, General Prestigious Building work carried out to very high standard. 35 yrs experience with plenty of references decades old with old style photos(remember them) as proof. .Church Office and Domestic references and contracts. Serious customers only with appreciation of hard manual work and the skill set's necessary to undertake projects of this nature .Its all craft skill's and the oldest. Prior work for the Lord's and Church buildings and Public properties. Buildings and design work still in appreciable condition after decades..Highly skilled tradesmen only employed. Guaranteed work.  

Themanvan

Themanvan

 

Your local painter ltd

Your local painter ltd

Painting and DIY company offering services such as pest control and gardening too. London based company and reasonable rates. We pride ourselves in offering a great service thats friendly and punctual.  

SPD Handy

SPD Handy

In SPD Handyman we provide everything; construction of the whole building, planning, building, decoration, carpentry, painting, cleaning, removals, moving man + van, office works, installing shelves, assembling DIY products, landscape, gardening, roof cleaning, carpet cleaning, special moving package, door fixing, plumbing, electricity works, etc. There is nothing we cannot do. 

S Rayner carpenter & joiner

S Rayner carpenter & joiner

With over 25 years experience in carpentry and building work, I offer free quotes/estimates at competitive prices. There's no job too big or too small, I'm a carpenter by trade however I can carry out various works to which I'm reliable and trustworthy. my business works out of Felsted in Essex, its a family run business where the customer comes first, I do receive a lot of work on repeat recommendations in the local area. Please feel free to take a look at the website www.srayner.co.uk to see the services I provide, or give me a call. 

Alexander Liptak

Alexander Liptak

One man team offering: /Electrical instalations, fault finding and rectification, repais. /Handyman indoor and outdoor work. /Gardening and various garden projects.  

RJT MAINTENANCE & PROPERTY SERVICES

RJT MAINTENANCE & PROPERTY SERVICES

Local Handyman , no job too small....also can build log cabins, playhouses etc 

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