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Tom and Toto Pet Care Services

Trowse, Norwich , Norfolk

(55)
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‘15 Certificate of Excellence, 2015

About

Group dog walks
121 dog walks
Overnight pet care
Pet sitting visits
Puppy training
Dog socialisation

Photos (10)

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Reviews (55)

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5/5

55 customer reviews

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25 November 2019

We honestly wouldn’t go with anyone else. The girls and guys at Tom And Toto are incredible. They take such good care of our boys, fab walks out, always send us a report of their walk and a photo. Currently our cocker spaniel has an injury and the girls have gone above and beyond to help us look after him this week. Highly recommended! More...

Reviewed on Facebook

9 November 2019

Wouldn’t use anyone else, amazing service ❤️

Reviewed on Facebook

31 October 2019

I’m thrilled I found Tom and Toto, Mollie has been going with Jo for 4 weeks now & is really benefiting from the group walks. All of the staff are really friendly, professional & helpful. I would highly recommend Tom and Toto & if you need any extra help they are very reasonably priced and extremely flexible. Thank you Team Tom and Toto for all your help with Max & Mollie! Leanne x More...

Reviewed on Facebook

26 September 2019

Best dog walker I'm Norfolk. Love the dogs and take the time to get to know them

Reviewed on Google Maps

26 July 2019

Being new puppy parents we needed some advice on how to put all the right measures in place. Emma was brilliant on our training session, she assessed our situation and adapted the session according to our individual needs. Our puppy loved her! We learnt lots from house breaking, crate training & basic commands in a short space of time. Most importantly she installed confidence in us that we are off to a good start. Would thoroughly recommend Tom & Toto, feel lucky we have this company locally as a go to option for dog training, walking & daycare. Thank you so much for your help! More...

Reviewed on Facebook

25 July 2019

We were incredibly reluctant to leave Lucky with anyone as she does pose some challenges due to her age and specific needs. We didn’t want to try a new person’s patience on her. We were looking for somebody calm, patient, understanding and of a high professionalism and Grace answered all of these wishes. We have, in the past, had bad experiences with people looking after Lucky and somehow we felt the lack of trust through Lucky. We had none of that with Grace. She put us at ease before we left and, upon our return, did the same by leaving Lucky happy and calm. Tom and Toto dealt with my reluctance very well and tailored Lucky’s care until we were 100% satisfied. Communication was easy, alterations were dealt with smoothly and the whole transaction went through without a glitch. I fully endorsed and recommend. We will be using Tom and Toto again and we are insisting upon Grace! Thank you so much. More...

Reviewed on Google Maps

24 July 2019

We were incredibly reluctant to leave Lucky with anyone as she does pose some challenges due to her age and specific needs. We didn’t want to try a new person’s patience on her. We were looking for somebody calm, patient, understanding and of a high professionalism and Grace answered all of these wishes. We have, in the past, had bad experiences with people looking after Lucky and somehow we felt the lack of trust through Lucky. We had none of that with Grace. She put us at ease before we left and, upon our return, did the same by leaving Lucky happy and calm. Tom and Toto dealt with my reluctance very well and tailored Lucky’s care until we were 100% satisfied. Communication was easy, alterations were dealt with smoothly and the whole transaction went through without a glitch. I fully endorsed and recommend. We will be using Tom and Toto again and we are insisting upon Grace! Thank you so much. More...

Reviewed on Facebook

17 July 2019

I can’t recommend these guys enough - I’m on holiday relaxing knowing my puppy is being well and truly looked after. I love getting the little walk/progress report and photos of her as I can see she’s happy and being looked after. I think our puppy will miss her walking friends when we get home! Thanks to all but particularly Molly! X off for another beer in the sun now after seeing the latest photo! More...

Reviewed on Facebook

8 July 2019

Emma brought our dog Kirby to our wedding day. She was so great with him and the service provided was just what we needed, so wonderful to be able to have our dog as part of our special day. Could not recommend Emma and Tom & Toto enough! Fantastic! In the run up to the day and on the day Emma really went above and beyond to help. Thank you More...

Reviewed on Facebook

30 March 2019

Last week I had the privilege of using Tom and Toto's services again while I was away to look after my 2 dogs, one who was recently diagnosed with lymphoma on top of his other long term non life threatening conditions. Unfortunately Ozzie became gravely ill while I was away, Emma, my carer who has experience with animals with various conditions gave everything she could to stabilise Ozzie aided by my other dogwalker and my son Brendan.Unfortunately Ozzie had to be euthanised as he did not respond. I am heartbroken that this happened in my absence but I feel Emma gave her time, compassion, expertise and care to the highest standards whilst communicating constantly at all times. I can't imagine ever using another company for animal care. After ozzies death Emma continued to give Boris, my other dog exemplary care and attention until our return. At this sad time she has always known how to care for both animals and their humans. Thankyou Tom and Toto and Emma especially, she deserves a medal and I totally understand why Tom and Toto won their award. More...

Reviewed on Google Maps

30 March 2019

Highly recommend. My BassetHound is always full of energy & loves to play. Tom & Toto (her main walker) fulfill her needs on every walk. Brilliant service, couldn’t ask for anything more. More...

Reviewed on Google Maps

28 February 2019

Tom & Toto are a fantastic company - all of the staff are extremely friendly and helpful. Alfie loves his walks with Jo and I know they take great care of him. It's a really easy, efficient booking service - would highly recommend to anyone looking for a first class dog walking service :) More...

Reviewed on Google Maps

28 February 2019

If you're looking for walking or care services for your pet, I can't imagine there is a better choice than Tom and Toto. It seems they've thought of everything for both pets and owners. If ever I'm home when they arrive my puppy is beside himself with excitement. He comes home exhausted and content. Every time he goes out they send feedback with photos. They take him to a variety of places so no chance of him becoming bored with his playtimes. I never think twice about his safety while he's with them. When they bring him home they've often used their initiative to leave him in a safe environment. The walkers I've met all demonstrate enthusiasm for and enjoyment of animals. The service is unbelievably simple to manage. The online booking and payment system is quick and easy. T&T have a can-do attitude and have accepted bookings at what I thought were unreasonably short notice. They take control of emergencies (such as my front door not unlocking). They have shown great respect for my home. They've responded quickly to every communication and have provided expert training advice. Not sure there's much more they could do! More...

Reviewed on Google Maps

29 January 2019

Great place lovely carvery

Reviewed on Google Maps

29 January 2019

I can't recommend Tom and Toto enough - our dog Riley loves going for walks and to Doggy Day Care. All of the staff are professional and friendly and great keeping me updated with photos and messages. Tom and Toto are the best!!!!

Reviewed on Google Maps

29 January 2019

I have used Tom and toto a few times now and I'm extremely happy with their services. I would highly recommend them to any other dog owners.
Trustworthy, informative, helpful and very professional. Wouldn't use anyone else!
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Reviewed on Google Maps

30 November 2018

We are now very relaxed about leaving our 2 cats, dog, and puppy when we go away. The sitters carry on just as we would, and the animals love them and are really relaxed. I love the updates and photos. My husband is extremely price sensitive to things and just went along with me hiring Tom and Toto initially to keep me happy. He recently said it was 'really good value' now he can see the full service provided which is amazing. Even my prima donna cat is very happy, and my puppy got a 6 month birthday card/ party as we were away. More...

Reviewed on Google Maps

31 October 2018

Tom and Toto are wonderful. We had Emma stay over to care for our pets..She was great. It gave us such peace of mind to go away. Belle absolutely adores her! Emma is the perfect combination of warm and caring and professional. We highly recommend this service. More...

Reviewed on Google Maps

1 October 2018

I cannot recommend Tom&Toto enough. If I could give them 10 out of 5 I really would. I never, ever leave reviews but the service(s) this company provides is outstanding. For the past two years I have regularly relied on Tom&Toto to visit my rabbits and have never once had an issue. Having Tom&Toto enabled me to continue my life, visiting friends and family at weekends whilst knowing that my darling bunnies would be given quality attention and care. Even when my rabbits were unwell or needed extra things done (like being groomed or given medication) the team were happy to do so. Nothing ever seemed too much trouble and I think it’s highly unlikely I’ll ever find a rabbit visiting/sitting service like it. On some occasions Tom&Toto looked after the bunnies for a week or more at a time whilst I was abroad. The photos and updates provided me with so much reassurance and allowed me to relax and enjoy time away. When planes were delayed or cancelled Tom&Toto were accommodating in squeezing in visits around their busy schedule to make sure the rabbits would be fed, cleaned and given cuddles and kisses. Everyone at Tom&Toto is friendly, reliable and it is so, so, so obvious that they care about the pets that they look after. Being able to leave my rabbits at home in an environment they are comfortable in took out so much stress of leaving them, not only for me but for them. Having used such an exceptional service I would never, ever consider putting my rabbits into a boarding centre or using a different company in the Norwich/Norfolk area. I honestly can’t thank the team enough and have huge amounts of gratitude. Now that I’ve moved area, I know it’ll be a tough job finding people who are so dedicated, caring and skilled. Thank you again Tom&Toto! Words can’t really sum up how brilliant this company is! More...

Reviewed on Google Maps

23 July 2018

T om and Toto Ltd...
O penly bonkers about animals!
M y 'peace of mind'
A bsolutely consistent
N ever too much trouble
D evoted to excellent customer service
T horoughly committed
O bviously well trained
T otally trustworthy
O nly choice if you need pet care!

Thank you
Flo the Italian Greyhound
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Reviewed on Facebook

23 July 2018

We have used Tom and Toto for several years and the service has always been reliable, flexible and they have helped us at short notice on numerous occasions. Poppy loves her walks with Sarah and Emma and I love the photos of Poppy enjoying herself �� More...

Reviewed on Facebook

23 July 2018

I highly recommend Tom and Toto. They are professional, understanding and reassuring. I didnt want my dog to go into kennels when i go away as he lost his sister- and working late on occasion means i have someone to look after him when i cant and i have no fears about leaving him in the care of T&T- thanks for looking after my bestie x

Reviewed on Facebook

23 July 2018

Would recommend Tom & Toto to anyone. The walkers are always so accommodating and treat Roxy as if she were their own. She is always so excited to see them which is testament to the great job they do!

Reviewed on Facebook

23 July 2018

Dexter loves it, made some amazing friends and always nice to know he can go stay at a family house or have someone stay at ours. Would highly recommend, well, Dexter would. He's actually become much better when he sees other dogs on the lead now too. More...

Reviewed on Facebook

23 July 2018

Tom and Toto provide such excellent care and love for animals and I would not hesitate in recommending them.

We have just returned from our first holiday without our puppy and he was so well looked after by Emma and the team. Emma kept in touch throughout and sent pics of Jasper enjoying himself so our minds were at ease straight away!

So a massive THANK YOU to you all, for such loving care! xx
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Reviewed on Facebook

23 July 2018

We used Tom and Toto for the first time today. Even though we only called yesterday, Emma was great and came round this morning to meet out puppy, and then has thoroughly worn her out this evening playing in the garden. Plus she sent us some great pics!

Reviewed on Facebook

23 July 2018

Great service and would recommend them to everyone! My puppy loves his daily walks. The updates and photos by the staff show they care about your dog. Online system is easy to use and all the girls are easy to contact. 10 out of 10! More...

Reviewed on Facebook

23 July 2018

The biggest, hugest most ENORMOUS thank yous to Emma and Sarah for the amazing care that they gave Harrison while we were away. I will openly admit to being a neurotic cat mummy and they were so accepting of this fact and never made me feel like I was a nuisance, although I am sure I was. They kept me fully updated on my little furbaby while I was away and really helped ease my anxiety and fears. Emma sent me pictures (and videos) daily so that I could see how he was getting on and was a much needed perk when I was missing him. Tom and Toto Pet Care you are without a doubt amazing, caring people. Thank you More...

Reviewed on Facebook

23 July 2018

I've used Tom and Toto quite a few times for my cat, from short business trips to longer holidays. I love getting photos and updates of him having a good time and when I return he is very blase about my reappearance so I know he has been well looked after.

Reviewed on Facebook

23 July 2018

Harry walked our two whippets for 8 days while we were away. Every experience of contact with the Tom & Toto team has been exceptional and left us in no doubt that our girls were in very good hands! Many thanks!

Reviewed on Facebook

23 July 2018

Fantastic service! Never have to worry when my boys are being walked by them and always have very sleepy dogs when I get home, result! Have recommended them to many people who have realised how great they are too More...

Reviewed on Facebook

23 July 2018

An absolutely superb service supplied by a wonderful group of people. If it wasn't for Tom and Toto, I don't know what I would do. I have been home a few times when they have come round and the dogs are always so happy to see the girls. I would recommend Tom and Toto to anyone! More...

Reviewed on Facebook

23 July 2018

We used their services for our 7 yr old border collie. He was a rescue and I didn't feel comfortable putting back in a kennel in case it made him regress.
They were amazing. I got updates and pics. He socialised with other dogs and is exactly the same happy dog we left. So so glad we were recommended their services and will definitely use them again.
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Reviewed on Facebook

23 July 2018

I have been using Tom and Toto's services for daily dog-walking, last minute pet sitting visits and overnight pet sitting over a year now for my dog Dakota. First, I'll start by saying that all of the girls are wonderful! Dak is an only dog so she gets a chance to socialise with the pack and get her daily exercise. When I am away for work or holiday she gets to stay at home where she is comfortable and spend time with her sitter who always keep me posted on how she is doing. I greatly appreciate all of the extra things that the girls at T&T do, for example, taking photos of Dak and checking in with me when I am away, working around my schedule to fit in any last minute visits when I need, and bringing in my mail when I am gone. Most importantly I feel like I can trust T&T with Dak and I I know she is in safe hands. I have recommended T&T to my friends and will continue to do so! :) More...

Reviewed on Facebook

23 July 2018

Prospero - my 3 year old Jack Russell is loving his walks and daycare with Jo. It's so nice to get the photos and videos and know he is having a great time with an experienced, confident walker who knows how to handle the hilarious little nutcase my boy can be! Cannot recommend Tom & Toto, and particularly Jo, enough. More...

Reviewed on Facebook

23 July 2018

Tom and Toto are the best! We mean that genuinely. You are such a lovely bunch of people, plainly devoted to animals, well trained and committed to an excellent service, often going the extra mile. Belle adores you all, as you are well aware, and she loves going out with her other doggie friends. Our pets are precious to us, and it is a rare thing to find a group of people you can trust with them, and who give such peace of mind. The fridge magnet with a picture of Belle was such a sweet Christmas gift ...so thoughtful! We have recommended your service to others and will continue to do so with enthusiasm! More...

Reviewed on Facebook

23 July 2018

Jo at Tom and Toto looked after my 11 week old puppy, Ralph, whilst I was out of the country for 3 nights. I used the overnight service along with pack walks, which would be the first time Ralph fully socialised with other dogs.
I was very impressed by the communication and updates from Jo. She sent photos and videos of Ralph having fun with his new friends and I loved seeing his confidence unfold in her care. I came home to a clean home and a tired puppy who seemed almost disappointed that it was his mum and not Jo appearing!
I wouldn't hesitate to recommend Tom and Toto to my friends who needed puppy care or dog walking services. I am so thrilled to have found Jo as it is obvious to see the passion and love she has for the pups and her job. 5 stars *****
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Reviewed on Facebook

23 July 2018

Tom and toto are the absolute best and my dogs love them! I love the online booking system and their communication is excellent. Over all amazing company who I couldn't be without now! More...

Reviewed on Facebook

23 July 2018

The staff at Tom & Toto are simply amazing! I have struggled to find dog walkers that are comfortable and confident to walk my German Shepherd Malla! And I was getting increasingly worried that i wasn't going to find anyone to cover a holiday I had planned. Tom & Toto were recommended to me and I wouldn't look back! Whilst I live outside of their usual client base, they were very helpful and accommodating in bringing Malla into their team. She loved her walks with both Harry and Emma, so much so she missed them when we go back off holiday!
The only thing I'm gutted about is I live outside their catchment area so can't get Malla on regular walks, however I would strongly recommend Tom & Toto to anyone looking for reliable, friendly, professional and confident team to look after their furbabies!
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Reviewed on Facebook

11 July 2018

Tom and Toto have completely put my mind at ease when leaving my dog for holidays or if im having to work late. They are professional and caring and understood how hard it was for me to leave Bear as he needs to be monitored for activity and medicated for arthritis accordingly. They send regular updates, are reliable and really understand how much he means to me. Im so impressed with the service they offer and the knowledge of dogs that means they are kept safe and sound. Whilst out walking i have seen Harry (who often looks after Bear) and not only is he doing a fab job of looking after the pack of dogs he is with, Bear runs over to him for fusses with the waggiest tail- so he recommends them too! More...

Reviewed on TrustPilot

26 June 2018

The staff at Tom & Toto are simply amazing! I have struggled to find dog walkers that are comfortable and confident to walk my German Shepherd Malla! And I was getting increasingly worried that i wan't going to find anyone to cover a holiday I had planned. Tom & Toto were recommended to me and I wouldn't look back! Whilst I live outside of their usual client base, they were very helpful and accommodating in bringing Malla into their team. She loved her walks with both Harry and Emma, so much so she missed them when we go back off holiday! The only thing I'm gutted about is I live outside their catchment area so can't get Malla on regular walks, however I would strongly recommend Tom & Toto to anyone looking for reliable, friendly, professional and confident team to look after their furbabies! More...

Reviewed on TrustPilot

18 June 2018

Excellent service, really put us at ease the first time they looked after our dog. Received regular updates about our pet and clearly our dog received professional and caring treatment. I would recommend to anyone.

Reviewed on TrustPilot

7 June 2018

I had a sitter to look after my two dogs for a weekend, overnight stays and walks. She did an excellent job, kept in contact the whole weekend giving me pics and updates on the dogs playtime etc. Dogs were very happy and house was looked after. More...

Reviewed on TrustPilot

8 February 2018

Fantastic service! Highly recommended! Our trio of cats loved the lady who looked after them for a week. So much better than kennels. Thank you! Will be back for more!

Reviewed on Google Maps

27 May 2017

Tot cat services are amazing . They have looked up our 2 cats for periods of up to 3 weeks amazingly well. They always go the extra mile for them. I can't recommend them too highly.

Reviewed on TrustPilot

26 February 2017

If Bentley could write this himself he would say how thrilled he is to see Emma or Sian arrive for either a walk or holiday. He seems more than happy that we have trips away leaving him to have breakfast on the patio, numerous walks (quite often taking the direction of his choice) and visits from Emma’s dog Lolu. We also receive updates and great photos from them and have a spotless house when we return. We are extremely grateful to Sarah and her team for the care they take and Bentley is delighted to be thoroughly spoilt!A huge thank you from The Bradley-Watson More...

Reviewed on TrustPilot

25 February 2017

Tom and Toto have cared for our two rabbits when we go away for several years now, including our holiday month away in New Zealand. When we come back the rabbits are always clean and happy. I particularly like it when they message me a photo of the wee guys; it's reassuring. At Christmas there was a surprise gift of 2 fridge magnets, with a photo of each rabbit on them. If we ask, they also tidy our mail so our absence is not advertised. My husband very much appreciates the extra services of plant watering during the months when patio pots and greenhouse plants would dry out. It is nice that they don't rush in and out but give our animals and our property time and respect. More...

Reviewed on TrustPilot

21 February 2017

Our decision to get a puppy was a long time coming! My main reservations were about what would happen when we were working. Speaking to Sarah on the phone for the first time followed by Emma's visit made me feel so much more confident and relaxed about Teddy's care and wellbeing and also less guilty about the fact that work life had to continue!! Teddy's first day of me needing to sleep post night shift was a bit testing and involved lots of whining but Sarah and Emma were very reassuring and there have been no issues ever since! When I am sleeping, I do not hear a thing - Emma and now Jo are very considerate! We have received some lovely pictures of Teddy and there is always a note regarding how he has been during the visits. Teddy is able to go on his first walk this week and I just know he will love it! Tom and Toto are fab! Thank you for making our puppy journey that bit easier. More...

Reviewed on TrustPilot

20 February 2017

Both our Beagle X hounds give a full on AROOOOOOAlways communicating if going to be late and very patient with a couple of Beagles that are kind of a 'handful'!

Reviewed on TrustPilot

20 February 2017

We have been using Tom and Toto for several years now and I cannot speak highly enough of Sarah and her entire team. Our pets are cared for like they're their own; we are also provided with updates, photos and videos of their adventures either to us or on Facebook, suggestions on any training or health/dietary complaints, and the online booking system is fantastic so you can see when your dog is being picked up and by who! Our animals are always excited to see them and all of their routines and needs are carefully catered for as well as ad hoc requests and changes to them which is inevitable with animals! We have utter confidence in leaving our animals in their hands/paws. The biggest thing for us too is having the security of knowing that someone caring and sensible is there to help when we're away or at work:Thank you as always from my pack to yours! More...

Reviewed on TrustPilot

Q&As

Working outdoors with pets with a like minded dedicated pet care team.

To ensure pets and animals are cared for in the best possible way. After working in previous jobs where the management did not pay attention to enriching animals lives and welfare I decided to leave and create my own company to promote best practice in animal care.

We have a team of 6 with over 30 years of experience between us. Canine first aid training. Police checked. Fully insured. Exceptional customer service. Trustworthy and personable.