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The Carpet Cleaning Pro

Rotherham, South Yorkshire

(86)

Get a free quote from this professional

2 hour response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

The Carpet Cleaning Pro knows just how difficult it can be to maintain your carpets and upholstery, keeping them clean of inevitable dirt and stains. This is why we offer a 100% SAFE and EFFECTIVE carpet cleaning, upholstery cleaning and a mattress cleaning process in Chesterfield, Worksop, Retford, Mansfield, Sheffield, Rotherham, Barnsley, Wakefield, Doncaster and Scunthorpe that removes even deep down dirt and stubborn stains from carpets, upholstery and mattresses while remaining completely safe for children, babies and pets who spend much of their time in direct contact with the carpets and upholstery.

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51 hires on Bark
2 hour response time

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Reviews (86)

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5/5

86 customer reviews

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7 July 2020

We hired this company to fix damage caused by the previous tenants pets. The owner promised us “we can fix this” and “we deal with this all the time” and even made a guarantee that if they could not fix the problem they would come back out free of charge and do the work again. The guys were a little late arriving on the day but they did show up and attempt to clean the carpet. The issue is that it did not fix the problem at all. After letting the carpet dry for over a week it was still a problem. We also noticed that the carpet is now damaged in several paces and looks like it has been bleached. I then contacted the company back and found they were now mostly ignoring me, making excuses and are now obviously far too busy to come back again as promised. We paid £85 total for this service and not only did it not work but it damaged our carpet and now the company is refusing to even respond. I shall today be making a claim through Small Claims Court online to have my carpet replaced and would urge anyone else reading this to avoid these amateurs and go with someone more reliable. See you in court guys. More...

The Carpet Cleaning Pro
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The Carpet Cleaning Pro

Reply from The Carpet Cleaning Pro

I attended the customers rented accommodation to treat a cat urine saturated carpet. The customer had already attempted to clean the carpet and treat the odour with various cleaning products that in my opinion were incorrect procedures and the incorrect cleaning solutions. To the best of my knowledge the customer has not had any training to clean carpets, so therefore could not identify the carpet fibres, construction and then implement the correct procedure to clean the carpet successfully. It is of my opinion that the carpet was left in the wrong ph. and was completely full of a foam like shampoo that contained brightening agents (bleach), not to mention what other products were left unrinsed in the carpet. The customer had cut away the underlay and the carpet were not fixed correctly. I rinsed the carpet with an acidic solution using a truck mounted machine. The carpet was then treated with a urine and odour neutralising solution and left to dwell as directed on the label. After a dwell time the carpet was rinsed yet again with an acid solution to remove the urine and odour treatment and leave the carpet at an acceptable ph. level for the fibre. We also treated the concrete floor underneath the carpet as well as the carpet backing. The customer was advised that good ventilation and good airflow was needed to assist with the drying of the carpet. The customer was also advised that the carpet was heavy soiled, and it was of my opinion that the carpet was in such a damaged state, it needed replacing. The customer accepted this and basically stated that it was a rented property and they were not going to replace the carpet as it was not their carpet and not their place to do so. I also advised the customer that the whole carpet was in desperate need of a professional clean as it was VERY heavily soiled. The customer did not want the whole carpet cleaning. The customer contacted me using facebook messenger and said the odour was still there. Due to being remarkably busy the message was not seen neither was it responded to immediately. When the message was seen along with other derogatory messages from the customer, I said I would happily return and treat the carpet again. It is of my opinion that the customer expects me to sit by the computer of constantly be looking at my phone for messages and then respond immediately. This cannot be done, and I feel this is unacceptable of the customer to possibly think this. I attempt to ring the customer to hopefully arrange an appointment however the customer did not answer the phone. Within minutes the customer sent a message via Facebook messenger telly me not to call him and not to call at the property and advised me that everything was being recorded... The customer has now made a claim against me stating I have refused to return to retreat the carpet. It is of my opinion that he is being very unreasonable as he requested that we retreated the carpet, which I have no problem in doing so and if that does not work I stand by the guarantee I give and will return the customers money without question. Based on some of the messages I have received from the customer... and saved, it is of my opinion he is trying to bully and threaten me and seems to think it is acceptable behaviour to be adding winks to the messages he sends. The carpet was already damaged by the incorrect DIY cleaning attempts by the customer. I have simply tried to help remove the cat urine and the odour by using the correct chemicals and method. I even sprayed a hallway concrete floor for nothing just to help the customer as he claimed it smelt of cat urine in there as well. The customer has put loads of bad reviews on the internet using various platforms, however I must stipulate that I have not refused to return neither have I refused to refund the customer.

24 December 2019

Highly Recommended, carpet looks amazing.

Reviewed on Google Maps

24 December 2019

My couch looks as good as new thanks for your help :)

Reviewed on Google Maps

19 December 2019

I had Carpet Cleaning Pro to clean my lounge and hallway carpets. Desperately needed doing after having my poorly dog . Really pleased with the carpets I would definitely use them again and highly recommend their service. From one very happy customer Thanks x More...

Reviewed on Facebook

15 December 2019

i dont usually do reviews but I highly reccomend, the equipment they use is professional as you can get. none of these little machines. the results are unreal and the attention to detail is outstanding. worth every penny, you get what you pay for More...

Reviewed on Facebook

21 November 2019

Will definatly be recommending this company. they where verry professional and did everything perfectly.

Reviewed on Google Maps

21 November 2019

Thanks Guys will definitely recommend you

Reviewed on Google Maps

7 November 2019

I will definitely be recommending this company to my family and friends. Absolutely amazing job the carpet came up like new. Thankyou

Reviewed on Google Maps

28 October 2019

I would give more stars if i could :)

Reviewed on Google Maps

28 September 2019

Rated highly for: Punctuality, QualityGreat cleaning was on time and so profesional Great work :)

Reviewed on Google Maps

27 September 2019

just had carpet cleaning pro to do sofa n carpets in our house we would highly recommend them ... we are overwhelmed with how professional the job as been done , thankyou

Reviewed on Facebook

23 September 2019

Amazed at how good my bedroom carpet looks now !!!!, looks fab, All fluffy again, and smells lovely Thank you x

Reviewed on Facebook

29 August 2019

Absolutely fantastic Job! Carpets were spotless! Thanks again!

Reviewed on Google Maps

17 August 2019

excellent service carpets extremely grubby and now look like brand new carpets. highly recommend this company

Reviewed on Facebook

14 August 2019

Very happy with the service. Was not sure using them would be worth the money but definitely worth every penny. Happy, friendly and polite people. Completed three rooms within 2 hours and the carpets now look like new. Would definitly recommend and will use again. Very happy customer. More...

Reviewed on Facebook

30 July 2019

Contacted The Carpet Cleaning Pro for a last minute slot to clean half the carpets in my house and two sofas. I can honestly say that they were genuinely lovely guys and very professional. They gave me a day and time that was great for us and the time scale we had to get them done before putting our house on the market. Their work is faultless and they left the carpets and sofas look amazing and smelling really fresh and the price was really good for the quality of service they provided. would highly recommend them to anyone looking to get carpets or upholstery cleaned More...

Reviewed on Facebook

26 July 2019

Did a great job cleaning the carpets on our new house. Excellent value for money.

Reviewed on Facebook

26 July 2019

Great service, carpet looks new. Friendly & professional. Will use again

Reviewed on Facebook

11 July 2019

Mick has just finished cleaning our carpets. A fantastic job. the difference is amazing, we will def get him back in. and can highly recommend.

Reviewed on Facebook

22 May 2019

Been twice to clean our carpets and both times did a tremendous job and made the carpets look like new . Very professional, polite and punctual . Pricing is also very good and well worth the money. Big thank you. More...

Reviewed on Google Maps

22 May 2019

fantastic company my carpets are now clean with NO nasty smells. Thank you again 5 ***** rating

Reviewed on Facebook

16 May 2019

done a outstanding job today and really happy with it and deffo will use them agen.

Reviewed on Facebook

16 May 2019

excellent service left my carpets looking like new x nice lad as well

Reviewed on Facebook

Verified
15 May 2019

Carpet Cleaning

Very professional and efficient- good. Will be happy to work with them again at anytime needed.

The Carpet Cleaning Pro
T
The Carpet Cleaning Pro

Reply from The Carpet Cleaning Pro

I attended the customers rented accommodation to treat a cat urine saturated carpet. The customer had already attempted to clean the carpet and treat the odour with various cleaning products that in my opinion were incorrect procedures and the incorrect cleaning solutions. To the best of my knowledge the customer has not had any training to clean carpets, so therefore could not identify the carpet fibres, construction and then implement the correct procedure to clean the carpet successfully. It is of my opinion that the carpet was left in the wrong ph. and was completely full of a foam like shampoo that contained brightening agents (bleach), not to mention what other products were left unrinsed in the carpet. The customer had cut away the underlay and the carpet were not fixed correctly. I rinsed the carpet with an acidic solution using a truck mounted machine. The carpet was then treated with a urine and odour neutralising solution and left to dwell as directed on the label. After a dwell time the carpet was rinsed yet again with an acid solution to remove the urine and odour treatment and leave the carpet at an acceptable ph. level for the fibre. We also treated the concrete floor underneath the carpet as well as the carpet backing. The customer was advised that good ventilation and good airflow was needed to assist with the drying of the carpet. The customer was also advised that the carpet was heavy soiled, and it was of my opinion that the carpet was in such a damaged state, it needed replacing. The customer accepted this and basically stated that it was a rented property and they were not going to replace the carpet as it was not their place to do so. The customer contacted me using facebook messenger and said the odour was still there. Due to being remarkably busy the message was nor seen neither was it responded to immediately. When the message was seen along with other derogatory messages from the customer, I said I would happily return and treat the carpet again. It is of my opinion that the customer expects me to sit by the computer of constantly be looking at my phone for messages and then respond immediately. This cannot be done, and I feel this is unacceptable of the customer to possibly think this. I attempt to ring the customer to hopefully arrange an appointment however the customer did not answer the phone. Within minutes the customer sent a message via Facebook messenger telly me not to call him and not to call at the property and advised me that everything was being recorded... The customer has now made a claim against me stating I have refused to return to retreat the carpet. It is of my opinion that he is being very unreasonable as he requested that we retreated the carpet, which I have no problem in doing so and if that does not work I stand by the guarantee I give and will return the customers money without question. Based on some of the messages I have received from the customer... and saved, it is of my opinion he is trying to bully and threaten me and seems to think it is acceptable behaviour to be adding winks to the messages he sends. The carpet was already damaged by the incorrect DIY cleaning attempts by the customer. I have simply tried to help remove the cat urine and the odour by using the correct chemicals and method. I even sprayed a hallway concrete floor for nothing just to help the customer as he claimed it smelt of cat urine in there as well. The customer has put loads of bad reviews on the internet using various platforms, however I must stipulate that I have not refused to return neither have I refused to refund the customer.

13 May 2019

Excellent service from start to finish, my carpets look amazing, thank you

Reviewed on Facebook

13 May 2019

Called needing carpets cleaning short notice. Gave great advice on the phone, obviously very knowledgeable and experienced. Turned up got the job done with better results than expected and at a very reasonable price. Would use again and recommend. Great service and top job thanks again. More...

Reviewed on Facebook

7 May 2019

Brilliant service, my carpet is lovely and clean

Reviewed on Facebook

25 April 2019

Absolutely brilliant. My carpets look like new!!!.. can’t recommend highly enough.

Reviewed on Facebook

23 April 2019

Can't recommend highly enough, amazing results every time! Thank you!

Reviewed on Facebook

Verified
20 April 2019

Carpet Cleaning

I was highly delighted with every aspect of the transaction. Mick is a very pleasant man. The advice he gave was solid. The service he provided, his availability and price were excellent. I have already recommended him to others. More...

17 April 2019

Excellent service very pleased thankyou

Reviewed on Facebook

Verified
9 April 2019

Carpet Cleaning

Excellent service.. carpets look absolutely fresh and new. Thank you so much. Highly recommended .

The Carpet Cleaning Pro
T
The Carpet Cleaning Pro

Reply from The Carpet Cleaning Pro

Thank for using The Carpet Cleaning Pro. We look forward to seeing you again in the future.

4 April 2019

Over the moon with our carpet and rug that we had cleaned today!! Fantastic service fast and brilliant value for money!! Best we have used highly recommend will definitely use again! Thankyou! More...

Reviewed on Facebook

26 March 2019

highly recommend my carpets look new again! thankyou! top before bottom after fantastic results x

Reviewed on Facebook

27 February 2019

Can't recommend this company enough. Fantastic results, my 7 year old cream carpet looks brand new again. Will definetely use again.

Reviewed on Facebook

23 February 2019

excellent job carpet looks like new. highly recommended. thank you

Reviewed on Facebook

Verified
21 February 2019

Carpet Cleaning

They cancel our appointment, gave us alternative date but never turned up and they did not answer our calls or replied our messages. We did not hear from them again, so we had to find another company on Google search. More...

14 December 2018

Cleaned my stairs carpet and a rug today , came up a treat . Will use again and highly recommend Thankyou

Reviewed on Facebook

Verified
3 December 2018

Upholstery and Furniture Cleaning

Delighted with the results - my leather suite which is well worn has come up beautifully I would definitely recommend this company and will be using them again - many many thanks for the wonderful service

3 December 2018

Had carpets and sofa cleaned yesterday, very thorough job, all looks great. Will use again and highly recommend. Thanks

Reviewed on Facebook

1 December 2018

highly recommend :D both me and my mum have used this company and were really happy , very good prices aswell

Reviewed on Facebook

26 November 2018

thankyou for your service well and truly amazing how my carpets have come up clean

Reviewed on Facebook

22 November 2018

Carpet looks brand new! Very happy customer. Highly recommend

Reviewed on Facebook