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Superior Home Cleaning

(57)

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2 day response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

Superior Home cleaning is a family run business where you will always be our number one customer!
It is not just a cleaning service. You will receive a genuine service by people who care, taking personal pride in having happy customers with sparkling houses cleaned on a regular weekly or fortnightly basis.

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188 hires on Bark
2 day response time

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Reviews (57)

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4.5/5

57 customer reviews

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Verified
5 July 2021

House Cleaning

Prompt response with an allocation of a local cleaner.

Verified
6 March 2021

House Cleaning

quick reply. Very efficient.All set up in a week

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review, We really appreciate it. We are glad you are pleased.

Verified
15 October 2020

House Cleaning

Reasonable price, good interaction with the office, and a reasonable cleaner

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you so much for taking the time to share your experience John. We take pride in knowing our customers are happy with their experience. :)

Verified
20 August 2020

House Cleaning

Working with Superior Home Cleaning was so easy and they explained everything to me.
The lady that came to me was on time and worked hard and was lovely.

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review Jean! We are so glad you are pleased with your cleaner Brenda and will be sure to pass on your praise Kind regards Ryan @ Superior Home Cleaning

Verified
13 August 2020

House Cleaning

Super prompt at responding. Listened to my requests and needs and tried to best accommodate them. Our cleaner has only been twice so far but she has been wonderful.
Very friendly approach whilst maintaining professionalism. They obviously prioritise their customers' happiness and satisfaction. Just what we needed.
More...

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review Veronika! We are so glad you are pleased with your cleaner Joyce and will be sure to pass on your praise Kind regards Ryan @ Superior Home Cleaning

17 July 2020

As a new customer I have been let down 2x in a row. Cleaning was agreed for last week for a Friday, the cleaner did not come. Gave them another chance for this week and yet again I am being let down. Simply unacceptable. More...

Reviewed on Facebook

Verified
8 July 2020

House Cleaning

When I contacted the company everything to do with the payment was explained clearly.Janet was very friendly and the house left gleaming

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review Ralph! We are so glad you are pleased with your cleaner Janet and find our payment system to your liking! Kind regards Ryan @ Superior Home Cleaning

Verified
12 December 2019

House Cleaning

Verginiya has been a fantastic cleaner

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for adding a review Amy! We are really pleased you are happy with Verginiyas work and will be sure to pass on your praise. Kind regards Jane @ Superior Home Cleaning

Verified
7 December 2019

House Cleaning

Superior Home Cleaning is en excellent company. My cleaners is very good, friendly and cooperative. The method of payment and receipt procedure suits me perfectly. I would recommend them to anyone.

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review Ralph! We are so glad you are pleased with your cleaner and find our payment system to your liking! Kind regards Jane @ Superior Home Cleaning

27 November 2019

Rated highly for: Responsiveness, Punctuality, Value, QualityKathryn, our cleaner is very accommodating and always positive about any cleaning task. She is punctual and very easy to get on with. If I don't say what needs cleaning, she will use her initiative and clean what she thinks I would ask her to do. So far, very happy :) More...

Reviewed on Google Maps

14 November 2019

3rd cleaner but all have been great. Very responsive.

Reviewed on Google Maps

7 November 2019

Lovely lady,always turns up on time and does a great job.Would highly recommend

Reviewed on Google Maps

7 November 2019

This company provides a first class service at a realistic cost. We were in need of a cleaner for our home at very short notice and they found us an excellent lady who also cares very much about what she does. Superior Home Cleaning have kept in touch through-out to ensure all is well and have answered any queries we had promptly and in a friendly but very professionally way. I would thoroughly recommend them. More...

Reviewed on Google Maps

Verified
6 November 2019

House Cleaning

Cleaner supplied is lovely and does a great job. However, Superior Home Cleaning is not particularly well organised, there were a few teething problems with regard to arranging payment but this now seems to be sorted.

Verified
3 October 2019

House Cleaning

Superior Home Cleaning offer a very efficient and professional service and my cleaner Jessica is great.

28 September 2019

Rated highly for: Responsiveness, Punctuality, Quality, ValueGreat company with great cleaners and no hidden fees

Reviewed on Google Maps

25 September 2019

Excellent cleaning, easy to pay and get setup and the staff care and accommodate. Would recommend this service highly!

Reviewed on Google Maps

22 September 2019

Helpful company. Some excellent cleaners.

Reviewed on Google Maps

15 September 2019

Great service and very easy payment system. No getting cash every week. They have paired me up with a wonderful cleaner, Svetla and now that she’s on holiday, they have been able to send another excellent lady, Lauren, to fill in. Am very happy with SHC.

Reviewed on Google Maps

Verified
9 September 2019

House Cleaning

Booking was easy, friendly service

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review Patrick! We are delighted that you are happy with our services. Kind regards Jane @ superior Home Cleaning

29 August 2019

They always do an excellent job, would highly recommend them.

Reviewed on Google Maps

28 August 2019

I thought it would be a questionaire!!My experience of Superior Home Cleaning has so far been very good and helpful.With regard to Dawn, my cleaner, I have to say she has been excellent! ! She is a great cleaner, I cannot fault her in any way. She is caring and kind and although that is not in her job description it is invaluable to me and probably to every old/disabled person she cleans for.She has my full respectJenny Dunster More...

Reviewed on Google Maps

2 August 2019

Had my first appointment last week. Catherine, my cleaner, did a fantastic job and worked extremely hard to make the house look great. Brilliant communication, easy payment plans and no hidden costs. 30% less than other quotes I had too.Very impressive - I highly recommend Superior Home Cleaning. More...

Reviewed on Google Maps

26 July 2019

They are keen to get you booked in, that's about where the positives end. First cleaner didn't show up and didn't call, second got ill, the third did such poor job, think 13 year old teenager's standard done in half n hour. So that's where I said no more, in which they where very quick to respond to see of they could send a fourth. Since my request for termination I have not heard a peep despite numerous chase ups. More...

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Hi Rebekka, I am sorry things didn't work out for you. Just to reply to your comments in more detail. Thank you for acknowledging that we were quick to get you booked in, I assume that the booking in was at a day and time that suited you ? On the first visit there is no excuse for not calling to let you know she wasn't going to come We try and accommodate our customers schedules and this meeting was arranged out of normal working hours otherwise we would have informed you that she want coming. The second cleaner was not well I would hope that you were told in advance of the re scheduling ? The third cleaner you say "think 13 year old teenager standard done in half an our" is very surprising to me as the cleaner we sent you was there for 2 hours and is a very experienced cleaner she works for 7 other clients of ours and many of the reviews you see here are attributed to her. When you decided to cancel we did offer you another cleaner and you said no. At that point we sent you an email confirming the cancellation an email was sent to you on the 22/107/19 at 1:08 pm ( I have sent this again please check your junk mail ) You mention that you have not heard a peep from us. this is very strange as we have no record of this except an email asking for cancellation confirmation which was sent to you. We don't always get it right and we take our customer feedback very seriously. Please accept our sincerest apologies on behalf of everyone on the team. Regards Andrew

23 July 2019

Very friendly and professional customer service team and I couldn't be happier with the standard of cleaning provided! I can't recommend this company enough! Just excellent

Reviewed on Google Maps

Verified
21 July 2019

House Cleaning

I have recently had a ‘stroke’ which has made my life very difficult and compounded other medical conditions! Superior Home Clean are absolutely outstanding, credit where credit is due. A happy team who are down to earth, to the point, and L....n who is attending to my cleaning needs is perfect; flexible, helpful, understanding and extremely fastidious. The company and staff have taken a great weight of my shoulders. Thank you , may the sound partnership continue 👍 More...

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you very much for taking the time to write such an excellent review! We really appreciate it and are so happy you are pleased with our service. Kind regards SHC

Verified
19 July 2019

House Cleaning

We have a lovely lady who is very friendly and obviously trustworthy as she has keys to our flat. Dealing with Superior has been excellent although perhaps my standards are too high. My flat is quite 'busy' but I do pay attention to detail !! More...

Verified
17 July 2019

House Cleaning

Quick respond. So far it’s just ok.

Verified
17 July 2019

House Cleaning

Very good services all round
My cleaner is lovely and very helpfull

Verified
17 July 2019

House Cleaning

This is my first time hiring a cleaner and the process couldn't have been easier!
The team is very professional and friendly and I couldn't be happier with the standard to which my home was cleaned!
I'll definitely be sticking with the company, I can't recommend them enough!
More...

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you so much for your amazing review Rhiannon! We are so pleased that you are happy with our service!

30 June 2019

Very pleased with cleaner. Easy system payments

Reviewed on Google Maps

Verified
25 June 2019

House Cleaning

Clear explanation on prices and services, prompt response with flexible attitude

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review, we really appreciate it. Glad to be of service.

Verified
14 June 2019

House Cleaning

Very please so far so good . Ann Marie very nice lady does a very good job .

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you for your review, We really appreciate it. We are glad you are pleased.

Verified
12 June 2019

House Cleaning

Just started, but so far so good.

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you so much for your review Anne.

25 May 2019

Seamless experience and great service. Super easy to set up and the cleaner did a really good job! Very happy with them! Used a bi weekly cleaning service for over an year and only discontinuing now as I am relocating to a different city. More...

Reviewed on Google Maps

Verified
15 May 2019

House Cleaning

Lovely lady. Immediately felt like I trusted her and had a good experience so far with the agent.

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Thank you so much Sherina for this wonderful review. Overall Customer experience is our priority. Glad to help.

Verified
9 May 2019

House Cleaning

Excellent service from Superior Home Cleaning from finding me a cleaner to their follow up phone calls I could not fault them in any way. I would not hesitate to recommend them. More...

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Hi Jeannie, thank you for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We’re here for you anytime.

8 May 2019

So far my experience with this company has been great. Office staff are efficient, helpful, patient and reliable. My cleaner came for the first time today and she's done a great job! Can really tell the effort, time and pride she's taken in her work and I can't wait to come back to a home like this every time she visits. More...

Reviewed on Google Maps

Verified
9 April 2019

House Cleaning

Poor quality cleaning and poor communication from the office.

Superior Home Cleaning
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Superior Home Cleaning

Reply from Superior Home Cleaning

Hi Jemma, Thanks for your review, I am sorry that both cleaners we sent did not work out for you. I hope are successful in your search for a replacement that is a good fit for you.

30 March 2019

We had our first service yesterday with our cleaner Abigail and she was absolutely brilliant and the service from head office is excellent they respond very quickly and are very helpful I would recommend this cleaning company x thankyou So much x

Reviewed on Google Maps

30 March 2019

Absolutely brilliant service. Managers are always available, listen to feedback and keep you informed of situations. The current person they have provided is just fantastic! Thank you :)

Reviewed on Google Maps

Verified
31 January 2019

House Cleaning

Excellent communication and the sent the right person! Very efficient.