Securico CCTV
Acocks Green, City and Borough of Birmingham
(832)
Acocks Green, City and Borough of Birmingham
(832)
832 customer reviews
Kaviani
Absolutely useless company. ZERO service, customer service is abysmal. For something that's meant to keep your home secure, they've left me with multiple issues on multiple occasions that have left my system compromised or unusable and it's been impossible to resolve because of their aforementioned useless/non existent customer service. Avoid at all costs.
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Lee Quinn
Please do not buy from this company. They pressure sold the system to us. Took advantage of a mother of a disabled child Only done half the job Refuse to complete the job Have access to your cameras, Charge you if you want the times changing after a year each time if you don’t buy their extra warranty Finally, their is customers service is very poor
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john Lewis
I had securico to fit cameras a year ago, had trouble from the start, in the end a few weeks ago the system stopped, I had to call in another firm in and they had to put a system in, then I found out one of the cameras was a knock off.
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Soufi Sardoune
Do not ever use this company, they are a scam, so unprofessional, I paid them for less then 2 months my camera keeps going offline, when i call them they treat you rubbish specially LUCK and RENA they are liers I'm taking them to the court for this, the other reviews must be fake, I strongly don't recommend thoe sscamers.
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Perfect couple
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Alun Rafique
Very good experience. From the sales to installation they have been superb, professional and dedicated and also an excellent system.
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O Odutayo
Excellent service and delivery.
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Roger Blake
PLEASE STAY AWAY FROM THIS COMPANY. As a previous customer of Securico, I can only advise potential customers to avoid using Securico as much as possible. I purchased a CCTV system a few years ago. Initially the service was good and provided limited support when required. However outside of warranty they hold you to ransom and charge for everything possible. To a degree I do understand the need to charge, but not to the extent they do. More recently my system failed. When I spoke to them they advised they would not support me, as they no longer install QVIS. Despite my offer of paying (for callout and parts), they dropped me as a customer like a stone. After several years of loyalty I was somewhat dismayed. They advised that I must change the entire system, or they can’t help. Given this I took my custom elsewhere and have recently replaced the system. However on removing the old system considerable damage was noted under the cameras despite base rings being purchased/fitted. My installers assessment was that there was no need to cause this level of damage if fitted correctly. Some of the sloppiest workmanship I've seen. I have complained but to no avail, and just been fobbed off. Would strongly recommend finding a company that can provide a more personal level of service and not hold you to ransom. Please avoid Securico CCTV. ADDENDUM: Following Securicos response it is worth nothing that they do not know what the faulty part is, as they were never prepared to visit the site despite the offer of me paying their call out charges. In terms of the comment re "the broken wood looks very fresh", this is laughable. The photo was taken on removal of the QVIS camera's. The new supplier has installed cameras in different locations, and its just shocking they try and blame this on someone else. This lack of responsibility and approach just demonstrates the type of company Securico are. KR More...
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Roger
PLEASE STAY AWAY FROM THIS COMPANY. They hold you to ransom for everything. Some of the sloppiest workmanship I've seen. Please find a local company who are prepared to provide a more personal level of service. KR More...
Kevin Forrington
Just upgraded our cctv to full color nightforce 8mp. Fantastic workmanship from the installation. Recommended great on your phone.
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Mary “Anonymous” T
I had CCTV installed it worked well for a year or so then the cameras stopped working. I have been trying to get them fixed since Dec 2022 we are now in March 23. They insist on sending you email correspondence and you have to reply by email. I have requested Numerals’s times if I can have a call because then they can ask me in one call about the various wires they want me to check. I am still waiting for someone to contact me. My warranty runs out in the next few days after which point I am not concerned . What a waste of money!!! Would I recommend them to anyone ? NO! More...
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Robert Lane
I recently changed my ISP and was having a lot of problems with the connection through to my CCTV whilst away from the property "Remoting" my cameras on my phone or PC. I tried to contact Securico for help on the matter, but beyond suggesting changing the admin user password, they weren't prepared to help unless I paid, or if I forked out several hundred on a new system. The problem turned out to be a bit of simple IP and port configuration, which they could easily have offered to me, if it wasn't for their mercenary approach to customer service where they only want to get more money out of you. The system itself is fine, but don't expect any support when it all goes wrong. Get your CCTV from someone else instead. More...
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Shirley Thorpe
Friendly, super helpful and quick to come out to install. Worked cleanly and explained everything to me while taking me through the steps. Even got the new TV working to connect the cameras to. Very pleased with the cameras, great quality pictures/videos and all round vision of my property. More...
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Sue Hawkins
From start to finish very professional, the two ccc tv fitters were very polite, helpful and knowledgeable. Asked and advised each step of the way. Cleaned up after themselves. Happy to recommend. More...
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Shaun Smith
Poor poor poor had cctv installed and ever since had nothing but problems, I have lost count how many times I have sent emails explaining every problem but not once have they visited to rectify the issues. Don’t waste your money because the after care and support is non existent. No doubt they were waiting for my warranty to expire More...
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Kieron James
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Chris Breedon
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wendy
Brilliant service would recommend
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nigel kelly
Very professionally fitted with the minimum disruption,also the fitters are very polite and take the upmost care whilst in your property I would highly recommend them for such a neat and efficient job
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Simona Alexe
Amazing service !!!!
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Kat Platt
Kyle was absolutely brilliant. He fixed my issue with expertise and he was a pleasure to talk to. I don't usually leave reviews but felt I should on this occasion as he was so great. Thank you Kyle!
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Colette Pratt
The work was undertaken with efficiency. He phoned when planned and was able to resolve the problem which was due to the installation being rushed.
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mark bower
Outstanding service from Jordan, friendly and helpful, got my system up and running with careful instruction, a top bloke. 👍👏
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James Davey
This company installed our CCTV and after one year it stopped linking to our phones and computers. I tried dozens of times to try and get through to someone to assist in reconnecting us and just got passed around. Basically i gave up! Another example of take your money and run with shocking set up to help customers! More...
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Shamona Mughal
Absolutely amazing service from the guys at Securico. From sales to installation it’s been a smooth process. Love our new system. Feel very secure and safe. Recommend to anyone wanting to install cctv More...
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Robin McDonald
Jordan helped me put my CCTV cameras onto my new phone and helped me with the app on my laptop. He was very helpful and professional and sorted my problem out, I'm happy that I got my cameras from Securico as I've always had excellent service from them.
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Rachael Lynch
Needed support and got it quickly. Sorted the probelm out, the chap i spoke to was extremely helpful and answered all my questions. Would definitely recommend this company for CCTV installation. More...
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jonathan walker
They were quick to respond and very helpful to assist me with my enquiries
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Christine Hales
Jordan was very helpful and made the process very easy in solving my problem. Could follow the process and understood what was being done.
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stephen debattista
Jordan was very patient with a technophobe like me. He spent almost an hour setting up an alternative app and getting it to work properly on my phone. So far l'm very pleased with the CCTV and the very neat and professional way that it was installed on my property More...
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Angela Burnett
From quote to past installation everyone has been responsive, nice to deal with and professional. Highly recommend
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Reece Davison
The Camera system was installed and later it was discovered that due to poor installation of the system, indoor cable was used on outdoor installation. They was wiring that cable tied to guttering and drainage where it was easily accessible for tampering or to be sliced. Expensive installation cost for a poor effort of installation would not recommend this company More...
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Dean Wattison
They were great fitting it , but if you have issues then you can never get hold of anyone . Customer service and selling but not fixing issues
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Denise Bartholomew
Very pleased with the cost and professional service of the CCTV and security lights at my home.
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Ramiro Silva
Disgraceful customer services
Disgraceful customer services, stay away.
They are quick selling you the system, but then if something goes wrong they delay and delay.
I had an issue with one of the cameras getting condensation inside the lens( still under warranty) have been sending emails for one week, always coming back asking for more pictures, etc..
After that, got an email saying it would take up to 5 working days for their team to get back to me to try to arrange a visit.
At the beginning of the week there was an attempt of robbery of my daughter`s boyfriend motorbike, right in front of the house and i cannot even use the images to pass on to the police as it is all blurred due to the faulty camera.
AVOID THIS COMPANY
More...
niki
Friendly, efficient, prompt.
Reviewed on TrustPilot
Andrew
Bit disapointed on the range it goes out and to scan to find if anyone has been near is hard to find unless you know what time roughly a person turned up it would be better if a red line showed time people came near the property. so just bought some additional cameras that goes to my phone if people are near my property More...
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customer
Very good. Help me over the phone step by step. No rush. Call back time I booked. No wait.
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Alan Loy
He phoned in the agreed time very polite and easy to understand his instructions. He sorted out three different mobile items and was patient as I’m not technically minded.
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Kevin Price
Can't fault the service , the installation guys or the product.Just had an extra camera on my system with a service of the whole system Polite efficient and technically knowledgeable old fashioned service
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Carlton O'dath
Very satisfied with everything carried out and also recommend a friend
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Mrs McCrea
The support I had today was excellent. I am not very computer savvy and the gentleman was very helpful and patient.
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customer
Sam was extremely responsive and very knowledgeable in advising the differences between alternative systems. The install team were experienced and had no issues, despite my wifi being down at the time of install. .. the after care team have got me up and running hassle free. More...
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Mrs I Street
Was very pleased with the excellent service I received and the hard work by the fitter. I have taken 1 star off because I found it difficult to talk to the fitter who was a man of few words and I would have appreciated more discussion about the siting of the cameras and maintenance etc. I would recommend the company
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FatBoySlimNow
Confident workers who put mind at rest whilst discussing the works required. They worked quickly and cleanly and so far everything is ok.
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ANNE ROWAN
Very good installation and even better technical support over the phone
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Customer Paul
They have looked after me whenever I’ve need help.
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David
Had a problem with the hard drive initially but it was sorted out after a few weeksAfter that I have had no problem with the system
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customer
Excellent service and products.
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lynda
Fantastic service would highly recommend
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