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Refresh Renovations

Get a free quote from this professional

20 hour response time

Get a free quote from this professional

‘21 Certificate of Excellence, 2021

About

Refresh Renovations is a design and build specialist carrying out a range of work including Bathrooms, Kitchens, extensions and loft conversions. Our planning led process means that we minimise the stress and maximise the value of any home renovation project our clients would like to achieve.

20 hour response time

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Reviews (38)

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3/5

38 customer reviews

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22 October 2021

I agreed with Paul Siaw and Anton McCoskrie. I don't recommend Refresh base on the bad experience.

Reviewed on Facebook

22 October 2021

We have been in the Property related industry for some 20 years, hence Refresh Renovations was the right fit for our passion. My wife and I, like the thought of being in business for ourselves, but not by ourselves. This is why we purchased a Refresh Renovations franchise 7 years ago. The support network from Refresh Renovations Head office and the wider franchise group has been 2nd to none. During our time, there has been continuous improvement to systems, processes and people. Processes and Systems are continuously refined to help franchisees win business to create client’s dreams.😀 More...

Reviewed on Facebook

22 October 2021

We purchased the franchised earlier this year, really impressed with the systems and the support that has been made available to us. The franchise model is setup to improve the business sustainability by maximising the value addition to the customers. Loving the experience. More...

Reviewed on Facebook

22 October 2021

I have been involved in franchise model businesses since 1999. We joined the Refresh Renovations since 2017 and I must say it has been one of the best decisions in our lives. From early days the support was out there whenever we needed from both support office and of course from our helpful colleagues More...

Reviewed on Facebook

22 October 2021

We purchased a franchise in 2019 & have found it to be a wonderful opportunity for us. Refresh head office has been supportive & helpful the entire way. We & clients find the Refresh model of renovations to be effective, logical & client satisfaction to be high. Refresh have been there when needed, I believe the process & model of Refresh is the way of the future when it comes to renovations. It is ethical to clients in that the processes are transparent the entire renovation. The programme’s and processes work really well for the client & us. More...

Reviewed on Facebook

22 October 2021

We have got the franchise in September 2021 in Rotorua, Refresh has been supportive as a franchise system. They take feedbacks very seriously and have managed to give the desired training and support in the lockdown. Very fortunate to deal with such great Franchise as Refresh who keeps its business owners well being in consideration and provide guidance and supports and are flexible to work with. The clients do love the Refresh process and the perspectives it has got with its programming and top notch usage of technology. Very efficient grooming and training techniques offered by Refresh. Thank you always for the wonderful opportunity. Glad to be a part of the Refresh Team. More...

Reviewed on Facebook

22 October 2021

Owning a refresh renovations franchise has been an amazing business decision for us. The support and training from the head office is ongoing and has no limit. Our franchise business manager is always available to assist and puts a huge amount of time into helping us succeed. This flows right through to our customers who also benefit from the support/knowledge we receive being part of a this organisation. I would highly recommend it to anyone looking to purchase and would happily discuss the benefits with anyone. More...

Reviewed on Facebook

22 October 2021

We purchased a franchise in 2012 as an early adopter and from the first moment we spoke with the brand, we knew this was an amazing opportunity. My wife Sally and I flew to Auckland to meet the franchisor. We walked out, and Sally said just "buy it" Almost a decade later, it's been the best decision we made. The brand has in that time grown exponentially and globally. We are proud to be an early adopter of a business model that undoubtedly is already the leading renovation provider across NZ, Australia, UK and USA. More...

Reviewed on Facebook

22 October 2021

Reviewed on Facebook

21 October 2021

A big warning to all the business owners out there. I don't recommend Refresh franchise base on our bad experiences with many issues we can’t speak publicly. Anyone are welcome to PM me for a private discussion. Save your heartache and money. More...

Reviewed on Facebook

21 October 2021

BUSINESS OWNER BEWARE! I don’t recommend Refresh. I have been in many difference franchise group and Refresh franchise was the worst franchise group to be part of base on our experience. We are so pleased that we are finally out of this group and in fact we are doing much better without them. My experience with the refresh franchise was horrendous and there are many issues i can't say it publicly. I welcome anyone to PM me to have a private discussion. I run a big successful real estate business since 2010 as you can see in my profile and now my recent new business in construction. I am in the process of making a big statement to the current affairs news. More...

Reviewed on Facebook

8 September 2021

Absolutely terrible service. Charged $700 for a quote that came in almost double our budget that we had indicated to them and didn't even include one of the key parts of the proposed renovation. An absolute waste of time and money AVOID! More...

Reviewed on Facebook

27 August 2021

Thank you Sharon Giblett from Refresh Renovations Tauranga for your amazing advice - you helped me sift through the various options and gave me clarity and expert knowledge on what to do moving forward - your advice was invaluable! Highly recommend anyone looking for a Project Manager to run their Renovation to chat with Sharon. More...

Reviewed on Facebook

24 August 2021

We had a great renovation through Refresh Renovations, Havelock North with Sophia and Mike. They listened to what we wanted and needed. They took us through what a realistic budget would be and we worked together to make that work for us. The project management part of the Refresh process was priceless. We felt like we could just let go and let the renovation just happen. When challenges came up they were discussed and fixed in a timely manner. The price of the project was set before we started so we knew what the total cost would be, so we were never concerned about going ‘over budget’. The end result of our renovation is a beautiful, amazing space for our family that will enjoy for many years to come. I highly recommend Refresh Renovations Havelock North. More...

Reviewed on Facebook

14 August 2021

First appointment they promised the word We told them our budget and our dreams for what we wanted to do They said definitely achievable Long story short 6 month later many rescheduling appointments at the last minute or they would arrive at appointment saying the builder couldn’t make it so have to wait We ended up with a very basic concept plan and and a budget price of over 3 times what we said Hopeless

Reviewed on Facebook

4 August 2021

I don't recommend. - poor communication - poor co ordination and organisation - poor time management - couldn't organize a piss up in a brewery. I'm experiencing every problem everyone has mentioned in these reviews that don't recommend. Have 3 half finished jobs. I could go on and on. just do it yourself. More...

Reviewed on Facebook

21 July 2021

I highly recommend this company. Peter and Danielle from Tauranga were amazing, and made the whole renovation run smoothly. We had one on one and Zoom meetings along the way, and they organised all appointments for us to view products. Nothing was too much trouble, and we were kept informed of where things were at with the work. I would definitely use this service again. More...

Reviewed on Facebook

25 June 2021

Reviewed on Facebook

16 June 2021

We had the most horrific experience with Refresh Renovations. You will save thousands if you use a local builder or plumber. We paid Refresh Renovations over $70k for a simple 'like for like' bathroom. They took advantage of us in many ways. It took nearly a year to be fully complete. Due to major errors by Refresh Renovation tradies and poor communication from Refresh consultants, large aspects of our bathroom had to be pulled down and completed again. Refresh Renovations made selective expensive decisions when we had to foot the bill, but the cheapest $2 dollar shop solutions when it came to them footing the bill. As soon as a problem should arise Refresh will turn on you and play manipulative games. We are about 30-40k down because we blindly decided to use their services. From one hard working honest family to another, don't use Refresh Renovation. Especially avoid Lia Boersma and Ben Matthes from the Wellington base. More...

Reviewed on Facebook

13 June 2021

Reviewed on Facebook

15 May 2021

Quote provided but did not go ahead with the job. Didn't listen to the customer on budget, and took over a month from visiting the property to generate the quote. Gave a budget of $12,000 to $15,000 for a 1.5m x 2m small bathroom renovation with no movement of plumbing fixtures. We were quoted $28,000 all up for the job. Concerns raised with slowness in quote provided and not listening to customers budget concerns. I explicitly said we are looking for a budget renovation and if you do not provide this service there is no point in coming out to quote. A waste of time for everyone involved. More...

Reviewed on Facebook

18 February 2021

Lovely bathroom renovation managed by Renata. Tracy and Rodger really helpful in the planning process

Reviewed on Facebook

15 November 2020

A big thank you to Matthew and his Invercargill team of local professional tradesman. We now have 2 new bathrooms, toilet and kitchen floor. I still don't believe it's our ensuite when I walk into the room, beautifully updated. Matt was wonderful to work with and having him as our project manager was brilliant. We couldn't have done this without him, combining our ideas with his own and having his advice and knowledge helped us through this renovation. Every build has its challenges, especially in an older home, but Matt sorted any problems quickly and took the stress out of the situation for us. We highly recommend this team and would use them again. More...

Reviewed on Facebook

26 October 2020

Everything: - lack of communication - lack of commitment - lack of attention to detail - lack of time management - poor customer experience

Reviewed on Facebook

23 October 2020

Wasted 2 months waiting for a kitchen overhaul quote that never came while putting all other smaller renovations on hold. Wasted precious time and now we wont be enjoying a new kitchen for christmas ☹️

Reviewed on Facebook

20 October 2020

You may not want to use this company if you are wanting something done fast, there is a 2 month waiting period just to get consult if Wellington based

Reviewed on Facebook

17 September 2020

they don't pay the contracters the money who carry out the work .Every trades man's worst nightmare if your a contractor do not work for this company .

Reviewed on Facebook

20 August 2020

I hired refresh to construct a one story extension and create a kitchen dinner and downstairs toilet. I wanted someone to project manage it all for and was really taken on the idea of a fixed maximum price. Sergio took me through the whole process from all the planning through to completion. I am really pleased with the result. It is a really high quality job and everything was finished off before project closure. Even though there were some complications along the way refresh honoured the fixed price. Highly recommend. More...

Reviewed on Facebook

7 July 2020

We are very satisfied with the services of Refresh Renovations - Michelle was our consultant & she was extremely helpful & knowledgeable. Every option was explained with alternatives given. We eventually decided upon another plan of action but are so grateful to Refresh Renovations for all their help & advice in coming to that decision. More...

Reviewed on Facebook

3 July 2020

Lovely extension and deck,Heroic work through appalling weather. Good price. Some communication/coordination issues but Sergio sorted all snags without quibbles

Reviewed on Facebook

26 May 2020

Danielle at Refresh Renovations was awesome. Great service and communication, the process was so simple and Danielle took us through everything step by step, the design advice was great! Would definitely recommend their services to everyone. More...

Reviewed on Facebook

5 May 2020

What a waste of time and money. stay away.

Reviewed on Facebook

30 April 2020

Great experience with Danielle from Refresh, did not go ahead with the project due to family issues but she was so helpful and the project was going to be great value compared to other quotes I got.

Reviewed on Facebook

27 April 2020

Peter & Danielle from Refresh Tauranga were amazing. Great value, timely & the finished product finished to a standard I have never experienced before- perfection! The kitchen is amazing, their design advice invaluable. Products recommended were very well priced. Their unique processes make so much sense & the cost of the project amazing. The renovation was so simple. Cannot recommend them enough! More...

Reviewed on Facebook

8 April 2020

Guy getting in car just put all his lettuce leaf they didn’t want and left them in the garden at pac n save wairau rd. Dirty scum

Reviewed on Facebook

23 March 2020

Reviewed on Facebook

21 January 2020

Work not completed to standards of agreement and took many months more than projected. The list is long!

Reviewed on Facebook

7 November 2019

Very professional and well structured company! Renovations done right, the 1st time, on budget and on time!

Reviewed on Facebook

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