Raptor Rainwater Systems
Multiple locations
(16)
Multiple locations
(16)
Our teams in every department have years of experience and we offer the best service anywhere in the North West, Cumbria, North Wales and Yorkshire.
16 customer reviews
Lynda Fawthrop
The salesman was very friendly and knowledgeable.
I paid a deposit and a date for installation was arranged in February 2024.
No one turned up and Nicole the manager advised me when l rang to find out where they were that a previous job had overrun. They hadn’t bothered telling me that.
Another date was arranged, 11th March 2024. No one arrived and when l finally got to talk to Nicole, this time the job had not been put in the diary!!!!
I had previously contacted them on Thursday 7th March to try and confirm they were still coming. The salesman said he would let me know if there was going to be a problem. I never heard back from him so assumed they were coming.
I have now asked for a refund but Nicole has said she needs to speak to the management and now doesn’t return my calls
More...
Reply from Raptor Rainwater Systems
Dear Lynda Thank you for your comments. All comments are welcomed as it helps us improve our service. As you are aware, your installation was delayed due to our engineer being taken into hospital with sepsis and despite him wanting to return to work, he just wasn’t well enough. We sincerely apologise for any inconvenience this may have caused. We did in fact compensate you by upgrading your products without cost, so a little surprised by your post. You can now look forward to your new no leaks for life guttering. The Raptor Team
Karen Johnson
Gutter Installation or Replacement
Hi had a friendly man come and sort out my Guttering today all done I would recommend to my friends
Anthony Nevins
Arranged for new guttering and a plastic down pipe at my 88 year olds mum house, the date of the fitting which was arranged with the salesman led to them breaking the appointment due to the dozy salesman not booking it with the office wasting my and mums day.
When the rearranged date came the fitters were good but we didn’t get the guard which we thought we had paid for but the downpipe was a metal one instead of plastic. Emailed Graeme on four separate occasions for the lifetime guarantee, eventually 12 weeks after completion of job and payment of gutters l had a card of Royal Mail saying no valid stamp was on a letter so l had to pay myself for the postage as Graeme had used an old stamp which was not valid.
Graeme had offered to put a guard free of charge but we politely declined as my mum doesn’t want them at her house again. Based on these experiences of this transaction l would never use or recommend this company to anyone very disappointing experience should be ashamed treating an 88 year old woman like this.
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Reply from Raptor Rainwater Systems
Hi Tony Thank you for your review and we are delighted you and your mum are happy with your installation. Aluminium downpipes are much higher in price than upvc but we’ll be happy to exchange these. We emailed you a guarantee immediately but apologise for the delay with the hard copy but as you are aware our printer had suffered a stroke and all our printing was delayed. Regarding the stamp, this was an admin error and hadn’t realised that 1st class stamp used had gone out of date. Apart from these initial setbacks the job went well and you expressed your satisfaction as per your written comments on the engineers completion sheet.
Mark
Rep came out measured up but didn’t allow for roof capping so incomplete work. One of my gutters has started sagging . Contacted Graeme at raptor who never answers my calls. He just leaves messages saying busy will call back. Customer service is poor at best. Very disappointed overall and I know my gutters will not be repairable if someone doesn’t come soon. More...
Reply from Raptor Rainwater Systems
Hi Mark Thank you for your review. We delighted you are happy with your installation. Regarding the service call, you only reported the problem Monday and I responded as soon as I was able first thing Wednesday morning. This has been booked for after the weekend. Thanks Graeme The automated system is what responds in my absence.
Vicky booth
Very happy with the work carried out
Angela Proffitt
Gutter Installation or Replacement
A bit of a mix up at first due to an admin error, but I have to say the guys arrived this morning they were very professional very polite, did an excellent job and cleaned up after themselves. were quick and didnt stop till the job was completed. More...
Reply from Raptor Rainwater Systems
Hi Angela Thank you for your kind comments. Apologies for the initial typo in the email address. Everyone is delighted you’re happy with your installation. Thanks again. The Raptor Team
Caron Billups
Gutter Repairs & Maintenance
Raptor rainwater systems replaced my guttering on the front of my house, I have to rate them five star , from start to finish. Reasonable price very professional on time prompt service, very nice workmen, nothing to much trouble More...
Reply from Raptor Rainwater Systems
Hi Caron Thank you for the review. We’re delighted you’re happy with the installation. Raptor team
Sharon Waterford
From initial contact to completion was very efficient I’ve had all new guttering system on my whole property and I can’t say enough the lads that came to do it were lovely friendly and cleaned up after themselves can’t say enough I’ve recommended to friends.
Reply from Raptor Rainwater Systems
Good morning Sharon We are delighted you’re happy and thank you for your comments. Raptor team.
Jill Holdsworth
An excellent product from what I can see.
Thus, a very good investment.
A big improvement on what I had before, so far.
Initial talks went well, followed by quick and thorough installation.
But, in the first instance, the job was not complete: porch gutter/3 issues.
I am glad to say this was sorted to my satisfaction fairly quickly.
Many thanks.
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Reply from Raptor Rainwater Systems
Hi Jill Thank you for your comments. Much appreciated by all the team. Thanks again. The Raptor team
Matt E
Worked on a property of ours. Great team, quality finish. Competitively priced. Highly recommended.
Sue O'Neill
Gutter Repairs & Maintenance
I had new aluminium gutters installed also new downpipes. It was all done in a morning with no mess left and they took away all the rubbish. Now with the aluminium gutters being in one piece there is no chance of leaking gutters anymore. They look great and I would recommend Raptor as a 5 star company. More...
HW
This company never turned up and have still not returned my deposit. Wouldn’t recommend them.
pat k
Gutter Installation or Replacement
not happy, gutter still leaking and now no response via phone or e mail from person who completed the Job, name was Doug. will update this review accordingly if the issue is resolved satisfactorily.
Reply from Raptor Rainwater Systems
We are sorry to hear about your leaks and we will be happy to look at this problem for you but please could you be more specific as we do not have anyone called Doug in our company and we have no record of your order. Do you have the right company?
David Penn
Gutter Repairs & Maintenance
Useless! I got an almost instant visit from a salesman, who measured up the job, quoted a sensible price and said he’d be in touch. I’ve heard nothing since. No response to my emails. Weird! Don’t they want work? More...
Reply from Raptor Rainwater Systems
We are so sorry to have not responded earlier but due to Christmas holidays and our staff having Covid after New Year we are still catching up with work. Your work will be done as soon as we return to normal. Thank you for your patience.
Eileen
I had Raptor Rainwater Systems install all new gutters and downpipes. A very informative presentation of the seamless system and this far very impressed, it really has been tested with last weeks rain. The fitters were hardworking, friendly and tidy. Great job done, very pleased. More...
Reply from Raptor Rainwater Systems
Thank you for your comments. We are glad you are happy with our work. Thanks again
Alexander
Very proffesional, from start to finish. Happy with the work carried out and would highly recommend.
What do you love most about your job?
Supplying the best goods and services and providing customer satisfaction.
What inspired you to start your own business?
Aware that homeowners were still repairing outdated guttering systems.
Making homeowners aware there is an alter and need for our products.
Why should our clients choose you?
With over 40 years experience in supplying guttering systems. We know what we are doing and giving customers the benefit of years of experience.
Can you provide your services online or remotely? If so, please add details.
It is not always possible to supply goods online as the products are manufactured at the consumer’s premises.
What changes have you made to keep your customers safe from Covid-19?
Every possible measure has been taken to protect the customers against potential risks.
Guttering
Aluminium seamless, cast and plastic guttering
Gutter guard
A unique mesh gaurd stoping the tiniest of debrit from entering the gutter. Leaving your gutters functioning correctly all year round.
Replacement and repairs for all types of guttering.
Our dedicated teams have the experience to replace and repair your guttering needs.
Try us and we guarantee we will not disappoint.
