POD Management is a professional services business providing property management (and associated services) to the residential block management, commercial and PRS sectors.
POD is unique in the sector because it is built from the ground up to excel at customer service and provide support when customers want us. By using innovative technology POD ensures there is complete, transparent data flow, with no loss of knowledge.
We know that clients and customers are not the same thing. Providing management services to investors, freeholders, Resident Management Companies (RMC), Right To Manage (RTM) companies or recognised residents/tenants associations, we ensure we provide:
- Thorough reporting
- Risk management (compliance)
- A single point of contact
- Simple handover
- Clear pricing
- Robust accounting
- Proactive approach to management
- A reduction in complaints
Our customers are anyone that interact with us on a daily basis be that leaseholders, residents or suppliers. To ensure we put our customers at the heart of everything we do we:
- Have multi-channel touch points including 24/7 access to staff
- Give excellent customer service
- Simplify processes, reduce ‘pain points’, provide faster fixes which all mean less issues
- Provide value added services and local promotions tailored to customer needs
- Ensure we take ownership of the issue
- Use carefully chosen (local) suppliers
- Provide a sense of community
- Gather feedback so we always improve
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