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Phoenix Pet Cremations

Boreham, Essex, Essex


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Get a free quote from this professional

‘19 Certificate of Excellence, 2019


We Understand that losing your pet can be like losing a member of your family and our aim is to help you through this difficult time by providing you with a reliable, honest and friendly service which will ensure that your close companion gets the respect and dignity they deserve, giving the very best send-off to each and every pet.

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Reviews (112)

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112 customer reviews

6 May 2021

Our beautiful little boy Ford passed away recently, and we are so grateful to the kind and compassionate team at Phoenix. We were given the time and a lovely space to be with him . We were allowed to be there for his cremation and find it reassuring to know that we have Ford’s ashes and his alone. His oak casket was engraved with our special message and looks really lovely. We highly recommend Phoenix to you. More...

5 May 2021

Absolutely wonderful service. I was devastated (still am) when I lost my dog Ellie on the 17th March 2021. I had used another service for my two previous dogs in the past but found they had a very cold attitude, aside from other issues. When I called them to arrange for Ellie to be cremated they behaved as though I was an inconvenience so I gave Phoenix Pet Cremations a try. By this time I was quite emotional but they have a wonderful calming manner and nothing seemed too much trouble. This was gratefully received when I was having to also deal with the loss of my Ellie. Harry collected Ellie later that day at a time to suit us and was so gentle with her when we handed her over. I was so pleased when they called the next day and told me they were returning her ashes. It meant so much to me. We will never be able to thank them enough for the excellent way they dealt with Ellie and us and would definitely recommend them. My only regret is that I didn't use them before. Thank you, Phoenix. More...

26 April 2021

If there were six stars that wouldn’t be enough, I very sadly had to have my golden retriever put to sleep last week, from my first call to arrange collection and cremation to Meggie being delivered back to me 2 days later the staff did everything possible to make a very difficult situation easier to get through, I was kept up to date with phone calls through every part of the process and the heart urn came in a lovely velvet bag, thank you Phoenix pet cremations

19 April 2021

Sadly this week end we lost our 15 year old King Charles Cavalier Sasha. A family member who had already experienced the outstanding service provided by Phoenix Pet Cremations recommended them to us. We called them on Sunday out of hours and spoke to Harry where he arranged to meet us at Phoenix and took care of our arrangements in a most professional manner. Harry is most approachable and extremely caring and he put us at ease at this very sad time. The grounds at Phoenix are tranquil and in a very peaceful setting. If you are thinking of taking one of your beloved pets to Phoenix do not hesitate, we can highly recommend you do so. Thank you Harry.....Thank you Phoenix Tracey and Joe More...

18 February 2021

Cannot fault these guys. I text after normal working hours when my beloved doggy died at 6pm, they promptly answered, they text back later in the evening around 9pm and within 3 messages I knew I could take her the following morning and the cost. Despite Crunchie being put in the freezer at the vets the team got a great paw print. The certification, whats app photos of her were all the extra mile. The location was stunning, the 'office' welcoming. We stayed on-site while the cremation happened, I was looked after 200% of the way. You guys are awesome and you made what could have been very difficult very easy and painless (as much as it can be) as possible for us.

17 February 2021

Couldn’t fault the service one bit, externally helpful went the extra mile in these difficult times to provide a professional service, would give a higher score if possible. Would highly recommend.

3 February 2021

Thank you for looking after our treasured Charlie, thank you for helping his emotional human (me) and finally thank you for your care and understanding. Yours gratefully Sarah & Mark x.

29 December 2020

Said goodbye to our little dog Ozzie day after boxing day. Harry was just what we wanted in time of need professional, kind and so understanding could not recommend this company enough and very covid secure! Thank you again

19 December 2020

Sadly we had to say goodbye to our pride and joy Springer Woody last Saturday morning. We got a call that afternoon from Harry at Phoenix letting us know they were taking care of him. We collected him Monday and he is back with us again, so to speak.
A professional, compassionate and personable experience in what has been a terrible week. Highly recommended

4 December 2020

They were very helpful at a most difficult time, nice to come across old fashioned good manners, hopefully will not have to use in the near future, thank you

9 November 2020

Can not recommend Phoenix any higher than 5 stars.
At a very sad time their service was absolutely exceptional from start to end. Would highly recommend.

2 September 2020

After losing our little man Jakie, 29 August 20, the love of our life. 17 1/2 years of pure joy, we can’t thank Harry enough for the compassion and absolute respect for us and our little man. Nothing was too much trouble, he never once rushed us or made us feel awkward. Everything was perfect for our little mans journey to heaven. If I had to write want I wanted on this sad day, Harry and Phoenix excelled, they looked after us all. I am so so thankful for making the day better than I could ever have imagined.
While this is the worst day ever, we will always remember what safe hands we left him in with Harry.
Harry helped our little man into his staffie remembrance urn and I am cuddling him now x
Thank you Harry x Jakie ❤️And his mummy and daddy, Wendy and Paul x x x

13 August 2020

These people are absolute treasures, they treated our dog Benji with the uttermost respect and love.
God bless you all, a big thankyou to everyone. Keith and all the family

5 August 2020

Unfortunately we lost our staffy Ozzy today, and we had him cremated with Phoenix Pet Cremations, we sadly had to use them 14 months ago when we lost Ozzy’s sister Lola, I can’t begin to thank Harry and his team for the compassion and respect for our beloved pets during this very sad and difficult time our Ozzy was 3 weeks away from turning 16, Thank you Phoenix for such a dignified farewell to our Ozzy, we cannot recommend this young man enough.

20 July 2020

My cat, Boris, died suddenly on Sunday 19 July. Contacted Phoenix Pet Cremation and I cannot thank them enough. They arranged a same day cremation for Monday morning, and were so open and welcoming. The area where they are based is beautiful, tranquil countryside. I was completely emotionally overwhelmed by the loss of my fur baby, but I felt much better after the cremation. A much loved furry family member received a caring and loving tribute, enroute to Kitty Heaven. More...

12 July 2020

Phenomenal service, my dog sadly past aways however Harry to great care and respect for my lost.gave me a-lot of advice and opinions to consider for my lost. Thank you very much.

12 July 2020

We sadly lost our lovely dog Tyson recently and We had him cremated with Phoenix Pet Cremations. Thank you so much for the compassion shown to us during such a difficult time and whilst our pain is still difficult to cope with sometimes, we know we took Tyson to the right place both for him and us. I'm so glad we found such a caring, professional and compassionate pet crematorium. The service you provide is incredible and the difference it makes knowing the compassion and love that you give to every pet that comes through the doors is unmeasurable. Thank you to all concerned very much appreciated. Love from Henry & Annie More...

12 July 2020

I wish to give a huge thank you to Harry and all at Phoenix for giving my be!over Lily a caring and professional last journey. It helped me a great deal at a very sad time .I would not hesitate to recommend them in the future,Lily is now lying in her favorite spot in the garden More...

12 June 2020

Having lost our beautiful jack Russell precious honey after 13 amazing years our little angel went very suddenly.
Thank you Phoenix for your utmost care and kindness on helping us with the loss of precious .

24 May 2020

Our beloved Irish Setter, Erin, died suddenly on 17 May. She was 10. The pet crematorium we have used in the past was not open due to the virus and so we contacted Phoenix. The service they gave us was second to none, collecting her from the vets and bringing her home the next day and keeping us informed of progress throughout. We would recommend them to everyone and will use them again when, sadly, the next time comes. More...

9 May 2020

In what was obviously a very difficult time, Harry at Phoenix Pet Cremations actually managed to take Mowgli in such a dignified manner out of my house. It still brings tears to my eyes, because he brought a dog basket with a blanket in it so that it just looked like Mowgli was going to stay with someone. I have had the most odious task of all dog care, which is giving an old dog some peace, even though yours will be shattered. I am so grateful. The returned remains came so quickly, and because of lockdown, I couldn't remember if I had ordered something! He was sent back to us in a beautiful package. I cannot thank you all more that saying 5* doesn't begin to describe your service. More...

6 May 2020

Absolutely first class so thoughtful, helpful and professional made us feel so at ease at a very sad and emotional time.
A Beautiful place and lovely choices for your pet. More...

2 April 2020

An absolutely wonderful & thoughtful service, during such a horrible & heartbreaking time for us. I cannot thank you anymore Harry & those at Pheonix. God bless you all

17 March 2020

Really what can we say...? Phoenix pet cremation you were absolutely amazing. From the first point of contact to the collection of our beloved Lady you have been so caring, understanding, compassionate, and a total pleasure to deal with. Harry we cannot thank nor praise you enough for providing the service that you afforded through this very sad time, special thanks to Andy for his professionalism in dealing with Lady’s collection and the way in which he comforted our family. We will highly recommended you and your company, you all do an amazing job and we are extremely pleased that we came to you. Rest assured that we will use your services again for our other loved pets. ☺ Thank you. More...

1 March 2020

Early hours of Thursday morning we lost our treasured dog Bobby. Harry was my first contact and was so respectful and understood the heartbreak this had brought us. Harry arranged everything and made it extremely bearable. I would like to send a special thank you to Andy, a kind considerate person who kept me up to date through this painful day.Andy took care of our beloved Bobby with such love and kindness, we will always be grateful for this. The respect and dignity that was shown to Bobby was amazing. More...

21 February 2020

Can’t thank you enough for collecting our Barney from Newmarket and bringing him home to Chelmsford for us and creating a beautiful resting place for him in our home for ever ❤️
Thank you again for Your excellent and caring service at this heart breaking time for us. Carole James and family More...

21 February 2020

A number of Colchester vets highly recommended Phoenix Pet Cremations and from my first call to Harry, I was dealt with professionally and with empathy. Despite torrential rain and wind, the location is beautiful and very peaceful. A lovely quiet room to say final farewells and a huge choice of products if wanted. I particularly liked the fact I could sit and wait for the cremation to take place and came home with the ashes in a lovely scatter tube with bluebells on it, as well as a candle, certificate and card. I wasn't rushed, it was dignified and above all I felt safe in the knowledge Harry was taking the best care of my precious dog. Thank you for everything you did Harry to make this day less painful for me. You offer an exemplary service from start to finish and should be proud. More...

9 February 2020

This is a perfect place where my precious cat Pretty went on her final journey surrounded by countryside. The care and compassion we were given was first class. Thank you

26 January 2020

Thanks Harry for helping us with Bonnie recently. The service provided was first rate, kind and supportive, your facilities really did offer peace and tranquility at such a sad time. Highly recommend anyone to Phoenix Pet cremations every time. Thank you once again. 👍 More...

9 January 2020

When you are going through the worst of times you want the best people to help you and Phoenix, and Harry in particular, were perfect. He came to collect our beloved Ellie from home and his sensitivity and compassion was just what we needed. I can't recommend him and his team highly enough. Thank-you! More...

Phoenix Pet Cremations

Reply from Phoenix Pet Cremations

Thank you Alan for your kind words, I am so sorry that we had to help you through such a difficult time. Best wishes, phoenix

25 December 2019

From my initial call with harry right to collection best we could ever wish for surroundings are beautiful and tranquil,Also big thank you to Andy and I think Scott for the way they dealt with us could not ask for better, the urns are beautiful and not overly expensive,Big big thank you to you all,From billie & eddie,Highly recommended would give 10 stars if option available

Reviewed on Google Maps

24 December 2019

I cannot thank Harry and Scott at Phoenix pet cremation enough for helping us to say our final goodbye to our beloved cat Bella. I was very grateful I was able to contact them out of hours, when we would not get through to our vet.They was very considerate and kind. Would highly recommend them. Thank you. More...

Reviewed on Google Maps

27 November 2019

absolutly great service, very nice staff. thank you so much!

Reviewed on Facebook

26 November 2019

Can't thank Harry enough for helping us to say goodbye to our Holly, Highly recommended

Reviewed on Facebook

21 November 2019

Thank you so much for your support amazing

Reviewed on Google Maps

4 November 2019

Such a beautiful location for our Roxy’s final journey. Harry was kind, caring and helpful. Can’t recommend this place enough. Our hearts have been broken but Phoenix made it a little more bearable. Thank you Harry, we now have Roxy back home with us xx More...

Reviewed on Facebook

28 October 2019

Harry at Phoenix took care of all our needs when we lost our beloved dog. He was kind, supportive and arranged everything we needed in the most prompt and professional manner. We required a private cremation with same day ashes service and he provided this along with a beautiful certificate and final package with the ashes.We came with some lovely printed words to keep us going and an amazing personalised laser cut wooden casket with ashes.Thank you Harry! My family and I are very grateful. More...

Reviewed on Google Maps

28 October 2019

Many thanks to Harry who was fantastic and so sympathetic and helpful during what was a horrible time for us. Phoenix are extremely professional but not at the expense of being genuinely caring, as they understand that pets are family too.

Reviewed on Google Maps

28 October 2019

We said goodbye to our little pug Hugo and I can't recommend Phoenix Pet Creations high enough. For such a sad situation, Harry was fantastic, showed compassion and ensured the whole process went smoothly. We arranged to meet Paul the vet on site to say goodbye and have a same day cremation. Had it not been raining we could have used the beautiful grounds but chose inside which felt peaceful. The service provided was exceptional and I couldn't have asked for more.Thank you for making a very sad day the best it could be. More...

Reviewed on Google Maps

28 October 2019

I lost my beloved cat Fizzgig very suddenly and I didn't want to leave her with the vets, I had nothing prepared but I rang phoenix pet cremations on the Saturday and they made sure someone would be there Sunday morning to see me. Harry was so lovely and helpful on the phone and Andy too made the whole experience a little less upsetting with his patience and kindness. So thank you, both for being so understanding and making the final goodbye to my baby slightly more bearable. More...

Reviewed on Google Maps

28 October 2019

I lost my beloved ferret Polaris suddenly, and through my shock I had to quickly make the decision of where to cremate him. I'm so pleased that I chose here, the surroundings are beautiful and so peaceful. Harry was professional but still showing such a personal touch of ensuring that everything you needed to know was discussed, and taking his time in allowing you to say goodbye. The fact that I could have Polaris cremated on the same day I took him there was such a comfort to me. I saw Harry carry him away with such gentleness and care. I highly recommend bringing your pets here where you can say goodbye to them knowing they'll be handled with respect. Thank you once again Harry, for all you said and done to help me through such a hard day. More...

Reviewed on Google Maps

28 October 2019

Phoenix Pet Cremations are absolutely fantastic!We regrettably had to have our dog of 18 1/2 years put down. When the time came we went to Phoenix and i can honestly say from walking in the door to leaving they put us all at ease and delivered an exceptional service. Cant recommend enough thank you Harry! More...

Reviewed on Google Maps

28 October 2019

Phoenix creations collected rocket from the vets and treated him with dignity and respect all the time he was in there care I feel harry went beyond compassion and I would recomend to everyone thank you harry for what you done andy and diane barton

Reviewed on Google Maps

28 October 2019

Dear Harry we would both like to thank you for yesterday you were so kind and considerate and showed a lot of empathy our beloved Molly we feel has gone over the rainbow bridgeMany thanks June and Ron

Reviewed on Google Maps

28 October 2019

Yes outstanding service out of hour no problem highly recommend this service and value for money and no hidden extras excellent for my boy George

Reviewed on Facebook