Loading...

Please wait ...

PetStay West Midlands logo logo
P

PetStay West Midlands

Multiple locations

(317)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.
‘21 Certificate of Excellence, 2021

About

"We love dogs here at PetStay"

*Your dog/s stay in our carers home
*Experienced dog lovers
*Meet your carer before you book
*All routines are kept
*Kinder and less stressful for your dog
*Very competitive rates
*Vetted and supplied with Public Liability insurance

Show more

Photos (11)

See all

Videos (1)

See all

Reviews (317)

Leave a review
5/5

317 customer reviews

Loading...
30 March 2022

Have booked two stays for our greyhound Leo with PetStay with Dot and Jane and the service and care was great from start to finish. Clear info on how everything works with PetStay from Jane, and amazing care from Dot during both stays. Highly recommend them. More...

Reviewed on TrustPilot

30 March 2022

We used petstay for our boy Cash over our wedding. Cash is used to staying away from home but it is usually with friends or family. Jane was fantastic in taking time to find someone to fit Cash and ease my nerves at leaving him. His carer was marvellous. She kept up to date with us (as requested) and treated Cash the way we would. When we went to collect him, he had a new best friend! He was very happy following his carer around. I have recommended petstay to a few friends and will continue to do so. We had complete trust and peace of mind that Cash was in the best care. More...

Reviewed on TrustPilot

21 March 2022

Floyd's stay with Ellen I have a very happy dog now going his holiday to Ellen with Petstay. Ellen is amazing with Floyd he is so at home with her. I couldn't believe how well he settled with Ellen she is just so caring. I have used Petstay a few times for my holidays and would 100% recommend . we now have made a new friend with Ellen and Floyd loves his holidays. More...

Reviewed on TrustPilot

21 March 2022

Petstay have looked after my dog recently. I was impressed with the detail taken about his needs and the care provided. He returned happy and unstressed. Would use again.

Reviewed on TrustPilot

16 March 2022

We couldn't of asked for a BETTER service than we received from Petstay. From our first meeting with Ralph and Valerie we knew that our dog Mica would be very well looked after and cared for. We wouldn't hesitate in booking with Petstay again. We went away knowing that our pet was in safe hands. Mica took to her carers straight away and enjoyed spending time with them and their cats. More...

Reviewed on TrustPilot

15 March 2022

Couldn’t of asked for anything better from Petstay! Especially thank you to Sophia for sorting out our stay for Rambo from start to finish she made the whole process so easy and simple which put us at ease straight away as this was the first time our boy was staying away from us.
Julie who looked after Rambo for us, firstly thank you for opening your home to him, as soon as we met you we could just tell Rambo was going to enjoy his stay with you and your own fur babies. She constantly kept us updated with amazing photos, which really was something we were grateful for like I said with it being his first stay. We were really thrilled with the whole Petstay experience and Rambo is already looking forward to his next one. Having somewhere for him to go that he enjoys is something we couldn’t be more pleased with, so again thank you so much Julie. We can’t wait to see you again 😁
More...

Reviewed on TrustPilot

14 March 2022

Ollie has found a home from home enjoying his stay with Betty+Gordon,this makes our holiday easy knowing Betty treats him like her own and knows his routine 10/10 thank you Jane for matching Ollie with good dog sitters

Reviewed on TrustPilot

8 March 2022

Our puppy Ziggy had a great week with Emma. Emma communicated with us regularly keeping us updated with photos and videos. Ziggy was relaxed and very happy with Emma and in her home. Ziggy even got better at some of her tricks so we could tell that she had been well looked after. We would recommend Emma and Petstay to anyone wanting somewhere lovely to leave their pet! (We even have our friends) thank you Emma! More...

Reviewed on TrustPilot

7 March 2022

Emma was a delight and I would recommend her to look after your dog as you would want it. Milo was relaxed and happy throughout his stay ( photos sent,) when we picked him up. ...and afterwards. Emma took Milo out on trips to the beach and countryside and obviously played with his toys and did his games. Above all she was concerned for the dog's welfare and happiness and she communicated well with us throughout our arrangement ( before, during and afterwards). I couldn't ask for more. More...

Reviewed on TrustPilot

7 March 2022

This was our second time using PetStay. Our dog Elton settled in nicely with Jean and Pat, they shared an update over the weekend and reassured us he was doing well. Thanks so much for making the process so easy! More...

Reviewed on TrustPilot

6 March 2022

Absolutely no issues at all. Barney settled quickly, and I received photos and updates during his stay so I could relax with complete peace of mind. Jessamy is lovely and Barney is clearly happy staying there. 😊so pleased I found Petstay and Jessamy! More...

Reviewed on TrustPilot

28 February 2022

My two four legged friends had a home from home experience with one of Petstay’s carers. I had to fill in an in-depth questionnaire about the day to day needs of them both and they were met with care and consideration. Would not think twice about using them again and would highly recommend. My two were extremely well cared for and will enjoy the next stay with Adrian. More...

Reviewed on TrustPilot

25 February 2022

So happy to have found Petstay Norfolk. Our two English Springers had a wonderful time with their holiday family…lots of walks and cuddles. When our flight home was delayed by 3 days Janet and Arthur were happy to keep our dogs until we could arrange an alternative flight, such a relief to know we didn’t have to worry about them and could focus on other matters. We have already booked another two dates and know our furbabies will be well looked after and loved. Thank you Sophia and Janet and Arthur. More...

Reviewed on TrustPilot

24 February 2022

Petstay has been amazing for us! We couldn’t face the idea of leaving our pug Paul in kennel & were really nervous of how he would respond to staying away from us. We came across petstay & immediately we were put at ease by Sofia, who explains everything fully & ensures all of the contracts are in place, this gave us a sense of confidence that Paul would be looked after by registered carers. The carer is matched to the pet & in our case we were matched with Dee & Fred, a wonderful couple who we were able to meet ahead of Paul’s stay with them.
Paul had a brilliant stay with them, we will certainly be using petstay again.
More...

Reviewed on TrustPilot

24 February 2022

We had a couple of nights away as a family but were unable to take our two Airedales, as they are getting on a bit in years. We found petstay online and a lovely carer called Eleta looked after them for us. It was a very professional service with great communication and the dogs really enjoyed their time with Eleta who was both caring and conscientious. Thank you all. More...

Reviewed on TrustPilot

23 February 2022

Would recommend pet stay to any one looking to have there pet looked after. Wile on holiday. Brilliant people that look after your pets.

Reviewed on TrustPilot

23 February 2022

Jessamy is truly in tune with our lovely but demanding dog and is always keen to know how he has been since she last saw him; genuinely interested in him and keeps us appropriately abreast of his well being while we are away. We know he is in the most capable of hands.
Truly an excellent service and our dog loves staying with Jessamy: he is delighted to see her every time he stays.
More...

Reviewed on TrustPilot

23 February 2022

Excellent service. Quick and easy admin. Our dog loves her sitter and we know she is in a happy safe environment.

Reviewed on TrustPilot

23 February 2022

Pet Stay and Sophia were recommended to me by my Vet Nurse neighbour. The organisation of Alfie’s first stay and communication have been great. Our beautiful Whippet Alfie can be a nervous boy and needs people to let him work them out before they approach him. From the moment I met Adrian with Alfie before our first booking I knew he was in the best hands. I was right… when I went to collect Alfie he was so calm and happy and had totally made himself at home. He even followed Adrian around while he collected his stuff and went to give him a little head rub to say goodbye before we left.
Never been so relaxed leaving Alfie and bearing in mind we haven’t left him since covid began that’s saying a lot! 😊
More...

Reviewed on TrustPilot

23 February 2022

Lola stays with sylvia in hopton, all I can say is she has a wonderful time when she goes, I'm happy that she's being well looked after and that is peace of mind for me when I am away. .I am more than happy for you to use the picture of lola More...

Reviewed on TrustPilot

23 February 2022

Teddy and Buddy had a fantastic week with Fred and Dee! I am sure they would leave an 11/10 review if they were able!

Fred and Dee looked after them as if they were there own! I was sent pictures of the boys making themselves at home and the welcome we received when we went to collect them at the end of the boys stay was lovely. Fred and Dee shared lots of stories from the week and we laughed at all their funny little doggyism’s!

I just hope Fred and Dee are available next time we book a holiday! 😍
More...

Reviewed on TrustPilot

22 February 2022

Olwyn looked after our boy King for a week. She was kind and caring and looked after him as well as we do, if not more and it was a home from home experience for King which was essential for us. Thank you Olwyn!

Reviewed on TrustPilot

22 February 2022

I would highly recommend Petstay Glasgow. Jane is fantastic and from the first engagement she shows she really cares about what is suitable for customer and more importantly how she can meet my dogs needs. My dog stayed with Gillian, a new boarder and she was fantastic. Welcomed my dog like she was part of her family, sent regular updates and photos so I could relax knowing she was in good hands. Pick up and drop off really easy and I’m so happy with the service. Jane followed up afterwards to check everything was ok and I was happy with the service. Will definitely use again. More...

Reviewed on TrustPilot

21 February 2022

We are thoroughly happy with our service from Petstay. The introductory meeting is great for putting your mind at rest and making sure that both parties are comfortable with the arrangement. Our dogs, Hugo and Boss went to stay with Carol, Mick and Honey. First visit was just 3 days then they have just been for 12 days. We feel totally at ease leaving them in Carol's care. She obviously loves dogs and knows her stuff. Carol and Mick take time to talk to us about our dogs. They settle in quickly and soon look at home. Hugo is very lively, they both have their very different personalities and Carol deals with them fantastically. Both Carol and Mick make sure that their needs are met. They had barked quite a few nights on their last visit and Carol and Mick had tried to work out why. None of us could put our finger on the reason but we are very grateful that they persevered with them. Thank you very much Carol and Mick. More...

Reviewed on TrustPilot

19 February 2022

This was our first time leaving our dog and straight away Jane made us feel at ease - Sheena was wonderful, our dog clearly loved staying and we had loads of photos on WhatsApp. I’d thoroughly recommend.

Reviewed on TrustPilot

15 February 2022

Our dog Breagha stayed with Betty for 10 days. Betty is a wonderful sitter and a great asset to the Petstay organisation. Nothing was too much bother for her and she kept us well informed about Breagha’s poor eating habits and how she was dealing with the issue.

I would have no hesitation in recommending Betty and Petstay and will definitely use again.
More...

Reviewed on TrustPilot

10 February 2022

We have left our dog Charlie with Andrew, and he has very much enjoyed his stay, and was very well cared-for. It's great to have peace of mind that your dog is going to be well looked after when you go away for a break.

Reviewed on TrustPilot

8 February 2022

This was my first time using PetStay and I couldn’t be happier with the service. I felt reassured from the outset with daily photos and updates from Carolyn. This was Finn’s first holiday away and it could not have gone better. Carolyn knows her stuff and had a lovely way with Finn. I think he was disappointed when I came to collect him!
Thanks to Sophia for matching us up with Carolyn it was a perfect fit.
More...

Reviewed on TrustPilot

7 February 2022

I am leaving this review to prevent others from making the same mistake I did.
I booked with PetStay with the assurance that my dog was going to receive the best care from Betty.
In hindsight, this was clearly a mistake.
My dog Alfie is diabetic and blind and requires insulin injections with his food at the same time twice a day. We had alfie in a set routine that means he has to be walked for the same length of time every day and have the same amount of food with his insulin injections, as this prevents his levels from going too high or too low.
When Jane contacted me to recommend Betty, she told me that she had experience with diabetic dogs and is fully aware of what that entails. Hearing this reassured me and my family that Betty would be a good fit.
After meeting Betty, we thought Alfie was comfortable with her presence and would be happy with her when we went away.
After being told that we would receive daily updates, our hesitation was eased and felt comfortable leaving our boy with Betty.
However, it was clear from early on after dropping him off that these updates wouldn't be happening. Betty only contacted us twice during our 7 days away, and this was only because we contacted her first to ask about him.
The second time we contacted Betty, she stated that there were a few hiccups with alfies care but refused to elaborate when questioned further about this.
When we returned home to pick up Alfie, it was obvious from the first moment that he was not OK. He was thinner than he was when we left him and was extremely clingy when he usually goes in a little huff with us for a few days whenever we go away.
Betty explained that she was unsure of how much to feed Alfie, despite me telling her it was to be half a bowl twice a day, and decided to lower his usual amount to barely a quarter of this because she decided to contact her vet as she thought that was too much for him. So Betty and the vet contacted the dog food brand, and then she decided to lower his amount to a small measuring cup of food twice a day.
Due to this sudden change in his food, Alfies insulin levels were obviously all over the place, causing him to drink more water than usual, which as anyone with a diabetic dog would know, THIS COULD HAVE EASILY SENT HIM INTO A HYPO OR KILLED HIM.
Betty stated that he started howling for the last 3 days, especially at nighttime, and he peed in the house. After hearing this, we made it clear that the only reason he was howling was because he needed out and was hungry. All Betty was trying to do was record him on her phone howling so she could show us him howling instead of taking him out.
Lastly, we provided Betty with a weeks worth of tug-of-war toys for Alfie to play with, as he gets bored easily if he doesn't have a new toy to play with. Sadly, because he ripped apart the first one (his usual behaviour)(that we told her he would do), Betty decided to withhold the rest because she was not happy with this behaviour.
When we went to pick Alfie up all Betty wanted to do was lecture us about Alfie, I held my tongue as I was listening to her and decided I would hold my tongue and call PetStay as I didn't want to be disrespectful to an older lady.
I called Jane the next day, and she said she would look into it and contact Betty. Jane then called me back a few hours later after she spoke to Betty. Yes, I agreed Betty looked after Alfie but not in the way she was supposed to or what I had paid for.

1. BETTY HAS NO RIGHT TO CHANGE ALFIE'S FOOD OR THE AMOUNT HE WAS BEING FED.

2. BETTY HAS NO RIGHT TO WITHHOLD ALFIE'S TOYS FROM HIM. AS THEY WHERE THE ONLY TOYS ALFIE CAN PLAY WITH AS HE IS BLIND.

3. ALFIE WAS HOWLING BECAUSE HE NEEDED A WEE, AND THATS HIS WAY OF LETTING YOU KNOW HE NEEDED OUT. BETTY WAS INFORMED OF THIS FROM OUR FIRST MEETING, HOWEVER, SHE IGNORED HIS CRIES AND HE COULDNT HOLD IT ANY LONGER AND HE PEE'D IN THE HOUSE.

ALFIE ONLY REQURES 3 THINGS:
TO BE FED
TO BE PLAYED WITH
TO GET OUT FOR HIS TOILET NEEDS

Betty did not meet any of these requirements as she said she would.

Jane promised me a refund then said I would only get £90 admin fees back and not the £130 I also paid Betty. However, I have still not received this.

I do not care about the money, but I am angry at the way my dog has been treated, and want to warn anyone who has a pet to avoid this company and Betty, as they could put their pet at risk.

I know this may sound petty and unfair, but this is 100% honesty, and I couldn't live with myself if this happened to someone else's pet, and the worst happened.
More...

Reviewed on TrustPilot

6 February 2022

Excellent service as always from Petstay. Lots of care taken in finding a good match for Chip leaving me in no doubt that we were leaving him in good hands.

Reviewed on TrustPilot

3 February 2022

Thank you, pet stay you saved my holiday and found a wonderful place for my dog Micky, at very short notice.
She had such a lovely time I don't think she wanted to come home!
Gerri and Mike were fantastic and I really appreciated the photos and updates.
I would highly recommend yr services and feel I can go away again without a worry.
Thank you again
More...

Reviewed on TrustPilot

3 February 2022

Having used Petstay previously we were very happy to leave Bronwyn in their care. The first introductory meeting left us in no doubt we were leaving her in a good caring doggy loving hands. Alice & Bernard keep us updated with photos of Bronwyn throughout her stay from these we could see how relaxed and happy she was with them both. I’m not sure Bronwyn wanted to leave Alice & Bernard’s she had become very attached to them.
Thank you so much Alice Bernard & Petstay for taking such good care of our girl. We will see you soon xx
More...

Reviewed on TrustPilot

2 February 2022

Albus had the best time on his little holiday just before Christmas! Fred and Dee were so welcoming he clearly felt quite at home (to be honest when I picked him up I was worried he didn’t want to come at one point! !) We were so pleased with the care he received we’re booking our next holiday asap! More...

Reviewed on TrustPilot

1 February 2022

I’ve used PetStay a few times now and am so appreciative of the service. Pig is a dog that would really suffer in kennels but her PetStay carers Steve and most recently Ann & George have cared for her so incredibly well. They really seem to understand (and indulge) her!

Knowing that Pig’s happy, settled and well looked after takes away so much anxiety when I’m away. It’s a great service and excellent value for money.
More...

Reviewed on TrustPilot

27 January 2022

Great service from Petstay. Couldn’t be happier. Alice and Bernard were great looking after my dog for a few days. Did not worry at all leaving her with them. I would recommend Petstay if you want a safe place for your dog whilst you are away.. More...

Reviewed on TrustPilot

26 January 2022

It's always reassuring to go away and know that our Labradoodle is always well cared for by PetStay. The Admin. works well, and all our Dog Carers have been great! I'd thoroughly recommend PetStay, FAR better than Kennels! More...

Reviewed on TrustPilot

18 January 2022

This was my first time using PetStay and I'm happy to say it was a very positive experience. It was simple and straightforward to sign up and pay and a carer was located very quickly. I was impressed at how thorough the process was despite the speed with which it was conducted and this was all very reassuring. Meeting the carer for the first time allayed many of my concerns - my dog had never boarded elsewhere and so I was somewhat anxious to begin with but her regular Whatsapp updates really put my mind at ease and allowed me to fully enjoy my break away. Many thanks to Lauren and of course the lovely carer. More...

Reviewed on TrustPilot

18 January 2022

Once again Uri and Nula had a wonderful time with Arthur and Janet.It is lovely to go away and know they are in such good hands. Arthur and Janet sent us regular updates,so we knew they were OK.Arthur and Janet are such lovely people and would highly recommend them
.
More...

Reviewed on TrustPilot

15 January 2022

Beware, if your dog doesn’t settle, this is a very expensive option. After paying an initial ‘arrangement’ fee of £153 & then an additional £221 (in cash! ) for a stay, our young dog didn’t settle and a member of our family collected the dog on day 4. £180 was returned to us, but all in all, that 4 day stay cost us £282. The arrangement fee is non refundable & an excellent way for someone to make money. Pity they couldn’t have been more flexible with their refund policy. Poor show. More...

Reviewed on TrustPilot

10 January 2022

We used Petstay for the first time and couldn't be happier with the experience. Sheena and her family looked after Goga like she was their own and we are so grateful for that. Sheena was great at keeping us updated with how Goga was doing and sending pictures of her during her stay so we knew she was well looked after and in great hands. Goga is a rescue dog and can be quite timid at times but made herself right at home and when we came to collect her I am not sure she wanted to leave. Would highly recommend Petstay and Sheena!! More...

Reviewed on TrustPilot

7 January 2022

Our experience with PetStay could not have gone better. We were unbelievably nervous about leaving our boy for the first time since having him but Dee & Fred made us feel so relaxed and happy that Arlo would be in their trustworthy hands. Arlo had a great time too with lots of new adventurous fun walks and was even relaxed enough to make himself comfortable sleeping upside down on Dee & Fred’s sofa! We will 100% be returning to PetStay for future short stays. More...

Reviewed on TrustPilot

4 January 2022

This was our first time using PetStay and we were extremely happy with the experience. Our 5 year old Bagel Humphrey was matched with Adrian. We took Humphrey to meet Adrian the week before the stay, when we took him back to drop him off he practically dragged me up the path! Adrian text me updates and photos throughout the stay, so I knew Humphrey was happy and well cared for. We were so happy with everything, we have already booked another weeks stay for Humphrey with Adrian, in a few months time. I definitely recommend PetStay and Adrian in particular to anyone. More...

Reviewed on TrustPilot

2 January 2022

Thank you to Carolyn for making Bob’s first stay away from home a great experience. Bob is a rescue dog so we were worried about how he might manage away from home. We had a visit with Carolyn and good communication before and during his stay which really helped us to feel reassured he was being well looked after. I will definitely be booking another stay with Carolyn More...

Reviewed on TrustPilot

28 December 2021

It was a pleasure to use Petstay. It was lovely to speak to Jayne for settling up my meeting with Jenny and organizing everything for my dog to be cared for whilst I was going to be away. I would certainly recommend Petstay to everyone looking for care for their dog with full peace of mind.
Jenny and her family were lovely and mirren was really settled right away and she can be very nervous at times. Jenny could not have been nicer and I was completely at ease leaving mirren for my few days away. Please do not hesitate from using Petstay as they are professional from start to finish and I look forward to using them in the near future. Thank you Petstay
More...

Reviewed on TrustPilot

27 December 2021

rita had a fabulous spoilt week, and was looked after at least as we could have, so many compliments, so thank you natasha and daughter's you were really great xx

Reviewed on TrustPilot

21 December 2021

As first timers, we needed to find somewhere to accommodate Dexter to allow us to attend a family wedding.
We met Alice & bernard in advance and they were a perfect fit. Dog lovers, with a lovely welcoming home. Dexter felt at home immediately and following our introductory meeting we absolutely no reservations about leaving him overnight.
The communication was fantastic, very professional and very helpful and informative.
We are first time dog owners and had a fear of leaving Dexter somewhere strange overnight - all that was dispelled.

As it turns out we got home early - but Dexter loved his short stay
More...

Reviewed on TrustPilot

19 December 2021

I WILL NEVER USE KENNELS AGAIN!!!!! I totally recommend this company, the lady (Lorraine in Dunster) who looked after our Jack Russell was amazing she took onboard all of our comments on the way we care for our dog and she did the same with her while we were away also sending us pics and updates on her stay. I was so so worried for our dog as she’s a mummies girl and totally loved and spoiled hence kennels is out of the question but Lorraine mirrored the way we cared for her and she settled in quickly. I know the owner Alistair is very particular on who he employees I definitely feel I made the right decision and will never go elsewhere I would definitely recommend this company 100% More...

Reviewed on TrustPilot

15 December 2021

Bella, our 12 (almost 13) year old golden retriever isn't as active as she used to be and is rather set in her ways, but she loves going to her PetStay homes. This time she started out with Don and Jenefer in West Lynn and made herself at home immediately. I think she remembered the nice walks (the muddier the better as far as she is concerned) but luckily Don and Jenefer took all that in their stride, as well as her obstinate ways (like refusing to move when she thought the walk should take a different direction)
D&J went the extra mile, like all the PetStay carers we have met, and even dropped Bella with her next carer, Eleta. The move went like clockwork, and she settled in with Eleta without a care (or a thought for us!).
Despite the need to share her time between carers, we were able to go away without a worry and know that she was in the best of care at both her holiday homes.
More...

Reviewed on TrustPilot

14 December 2021

Once again our two dogs have been well cared for and fussed over. The whole process is so well managed and all the carers we’ve trusted to look after our two big dogs have been lovely. Customer service from Lauren is fantastic. Highly recommended to anyone who loves their pets. More...

Reviewed on TrustPilot

13 December 2021

Hello. My name is Beryl I am an 18 month old Jack Russell cross. When my doggy mum and dad decided to go on holiday we were worried about where I would stay. Fortunately we found Mary's family through Petstay. They were all very kind and caring, and made me feel at home with plenty of cuddles and adventures. They took great care of me. When my mum and dad go away again I really look forward to staying with Mary and her lovely family again. My dad said that Mary's mum, Sophia, was very good with a professional and reassuring approach which gave peace of mind. So, we have no hesitation in recommending Petstay to any of my doggy friends and their families. More...

Reviewed on TrustPilot

Q&As

Knowing that we are helping people enjoy there holidays in the knowledge that their dog is in good hands.

We have been dog lovers for years and the PetStay Franchise was a natural progression for us.

We are a local branch of a Nationwide business that sets standards in care that others follow. All our carers are Experienced, Vetted, Insured, and Council registered. We pride ourselves on our levels of customer service and satisfaction.

Updated January 13th 2021

Following the update from the government and new guidelines from CFSG/DEFRA last week, we can continue to board your dogs in a safe and responsible manner. PetStay will give priority to key workers or for example, someone having to go into hospital, working away for business purposes, or self-isolation. We are taking all the necessary precautions to adhere to social distancing and following the advice issued to the pet care sector from the https://www.cfsg.org.uk/news/latest-covid-19-advice-to-come/

We appreciate your cooperation during these unprecedented times.

Please contact your local branch, who are working from home and there to answer your queries via phone and email. Please click this link to find your local branch and their contact details.

Services

At Petstay we understand how difficult it is to leave this very important family member whilst you are away on holiday or for any length of time. We have a small select register of fellow dog lovers that are happy and trustworthy to care for your dogs in their own home in an environment that your dog would be happy to be in. We are a Loving and caring alternative to Kennels