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My Law Matters Solicitors

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About

We are a professional and dynamic legal practice that offers legal advice to local and national clients with offices in Solihull, Wolverhampton, Manchester and Waltham Cross.

We recognise that for decades the way people have dealt with legal matters has been the same;

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2 hires on Bark

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Reviews (64)

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4.5/5

64 customer reviews

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11 March 2024

A dreadful, unprofessional, and unapologetic service.

I used My Law Matters (Fentiman Legal) as my solicitors during the purchase of my property. The process was marred with issues, poor communication, and unprofessionalism, topped off by an unhelpful and unapologetic complaints procedure. Avoid at all costs.

The complaints I raised with My Law Matters are as follows. All were deemed acceptable within the standards of the firm and thus no apology or compensation was offered. I've left the same list of complaints here for you to decide if this is the standard of service you would like to pay for.

1. My solicitor went on holiday during the process, and I was never informed, nor assured as to whether or not progress could be made on my case. I found out my solicitor was missing after talking to the estate agent of the property, who had complained of the process of purchasing slowing.

2. The contract for the sale of the property was riddled with errors when sent to me. My name written incorrectly, my address was incorrect - this was still incorrect after the first amendment, the price of the property was incorrect. After I pointed out the errors, I was asked to sign the contract anyway, and trust that my solicitor would amend the contract when it arrived. This was because the solicitors did not know how to change the PDF format document.

3. On the date set for completion, I was not contacted and told that the lender was not prepared to release funds. It was only after reaching out directly that I learnt of the issue. The lender was not prepared to release funds because of a change in the source of deposit. This change in the source of deposit was discussed over email with my solicitor three weeks prior to this date, and I decided to do so only on the recommendation that it would not complicate the process of purchase. Despite this, it meant that completion could not occur on the agreed upon date.

4. I never once was able to speak to my solicitor Ranjit Bhogal over the phone, despite calling the office on 14 separate occasions. Every time I was given an excuse such as 'in a meeting with clients / away from his desk / working on the matter at hand'.

5. The online progress tracker was rarely updated in a timely fashion and updates on progress had to be forced out over the phone. I was rarely ever contacted directly with updates of progress or issues encountered.

6. I was often assured that the documents I provided upon request were satisfactory, only to then receive further requests weeks after, causing more delays.

7. I have never received a direct and sincere apology at any stage for any for the meagre services provided, and the serious delays the were incurred at the responsibility of Fentiman Legal (My Law Matters).

The complaints procedure that I then followed was defensive, dismissive, and unhelpful.

My Law Matters were the source of all stresses during the process of buying and I now actively tell anyone I meet looking to buy to avoid them like the plague.
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28 June 2023

I recently used this company for the sale of my property..my experience was extremely positive..professional yet approachable. .excellentcommunication...I would definitely recommend this company..thank you... More...

21 April 2023

Horrible, takes ages for them to response to anything. Very incompetent! Avoid!!! Shocking company with horrendous customer service!

8 April 2022

Very professional and quick service.
Also instant responses to queries and concerns.
Highly recommended.

Reviewed on TrustPilot

8 April 2022

Excellent guidance, quality paperwork and extremely efficient and helpful service. We can only thank the team for our fast and professional sale and purchase during which can be a very stressful time. Thankyou.

Reviewed on TrustPilot

7 April 2022

Excellent service from start to finish
Regarding the service I received from Erim on a recent sale - from day one she was polite, insightful and incredibly helpful. Her work rate was exceptional and I genuinely felt like I had someone truly in my corner through the process, due to this I'd not hesitate to recommend herself and mylawmatters.co.uk to anyone seeking conveyancing services.

Very happy and many thanks!
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Reviewed on TrustPilot

25 March 2022

Absolutely amazing solicitor Anjeela has been throughout the process, communicating each step of the way as well as guiding me through my first home purchase. Would always recommend and go to for any future law needs. More...

Reviewed on TrustPilot

14 March 2022

Thankyou for your professional, outstanding service.
You have secured my new move and new chapter in my life.
It was at times a bumpy ride but you have both gave me reassure and comfort that l would get to the finishing line!!
Thanks again Julie and Penny 😊
KN

Reviewed on TrustPilot

2 March 2022

Being a mortgage broker I deal with solicitors all the time. However, this sale was for me personally and the company were fantastic. Our conveyancer Anjeela was amazing. Kept in touch, regular emails. Would highly recommend them and not hesitate to use them again. More...

Reviewed on TrustPilot

25 February 2022

Wow. What an amazing smooth purchase thanks to My Law Matters. Julie Keates & Penny were fantastic throughout. Any issues addressed immediately and talked through. Had a really nice experience with this firm and will 100% keep them in my contacts should I move again. The portal system they have is world class, even down to the friendly helpful call handlers. Really happy with the service and the pricing. Would definitely recommend, and ask for Julie & Penny! Thanks guys. More...

Reviewed on TrustPilot

23 February 2022

After a bad experience with my first solicitor when purchasing our last house I was apprehensive but khatib was brilliant from start to finish .
Always on hand any time of the day even at the weekends .
Friendly and professional went through everything we were not sure about and I would recommend to family and friends .
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Reviewed on TrustPilot

16 February 2022

I would not recommend based on my experience. We got our mortgage offer accepted in June 2021 to buy the property we were renting, all very straight-forward. It took until September to complete and it was unnecessarily stressful working with our solicitor, Noreen. We were first time buyers but we weren't informed of the process at all and our solicitor would often send one worded replies to our enquiries, she would also rarely be available for phone contact. The online case system did not work for me so they had to email everything manually. Forms and documents were often misspelled and had terrible grammar, my name was incorrectly spelled and also the address, purchase price and seller name was incorrect on a few of the documents. I brought this up to my solicitor numerous times and at one point she told me to edit the documents myself!.

The process was very, very slow. Our solicitor would let things wait for weeks without chasing the other parties solicitor, upon enquiring what the holdup was she told us she was waiting for a reply to an email she sent a week ago to the sellers solicitor, we had to phone up and tell her to phone them and push forward as we were nearing the expiration date of our mortgage offer. Thankfully everything completed but it was a very stressful 3 months that I think could have been avoided if our solicitor communicated better.

I am still waiting for land registry title to be updated and was told it was due to complete on the 2nd of Feb and that I would be forwarded a copy. It's been two weeks and my law matters have not replied to me since. I can only assume the title has issues that need further work and I now have to wait again for them to communicate with me...
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Reviewed on TrustPilot

31 January 2022

Erim handled the sale of our property. It was a smooth experience and she handled our legal matters efficiently and kept us updated throughout. I would highly recommend using my law matters More...

Reviewed on TrustPilot

28 January 2022

Mitesh was unbelievable. We had immense pressure on the chain for reasons we couldn't control, but Mitesh worked tirelessly to make sure our sale went through and secured us our dream property. Will be recommending him and MLM to any friends and colleagues going through a house purchase. Thanks again! More...

Reviewed on TrustPilot

26 January 2022

The front office team were a little tricky to deal with at the start, however once we got direct ocntract with our solicitor (Erim) the experience completley changed. Our Soliciotr was easy to deal with and driven to push our home move over the line in our timeline. I would certianly use her again. More...

Reviewed on TrustPilot

19 January 2022

Anjeela did an excellent job and was updating us very promptly every step of the way.

She was swift and very nice in answering questions and queries - it was a great experience from beginning to completion.

Reviewed on TrustPilot

18 January 2022

I have dealt with many solicitors in the past but Khatib Basharat from My Law Matters has been exceptional. His professionalism and excellent customer service has ensured that the transaction went through smoothly. He kept me regularly updated with the progress and dealt with my queries in a timely manner. I would strongly recommend My Law Matters for all your conveyancing matters. First class service. More...

Reviewed on TrustPilot

18 January 2022

Anjeela did an amazing job and was updating us very promptly as a first time buyer we have a good experience altogether.

Reviewed on TrustPilot

12 January 2022

I searched various solicitors around to assist me with my uncle's estate admin and I must say it was a daunting task till I found my law matters. They were very professional and explained the process step by step. I am glad I wen ahead with them More...

Reviewed on TrustPilot

12 January 2022

I have been working with My Law Matters as a partner, for over an year now, and I am amazed at how seamlessly my customers are handled by the able and proficient legal team.
I can focus now on making more happy customers, thanks to My Law Matters
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Reviewed on TrustPilot

22 December 2021

We managed to get our house purchased insight 6 weeks. This was handled quickly and professionally.

Reviewed on TrustPilot

22 December 2021

Julie handled mine and my partners case very efficiently and efficiently.
We are now in our home before Christmas which was our dream.
I would definitely recommend to a friends in the future.
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Reviewed on TrustPilot

22 December 2021

Erim dealt with my sale. She has been very professional and answered quickly throughout the process even if the buyer was not the easiest to deal with. She still managed to offer a premium service. I can only highly recommend My Law Matters and top of that their price was very competitive. More...

Reviewed on TrustPilot

21 December 2021

Very disappointed with the service. No initial advice was given, they are only interested in charging the client a ridiculous amount of money. Finally, they relented and agreed to refund my money in 7 working days and it's now been over two weeks. More...

Reviewed on TrustPilot

20 December 2021

Sam Mills, a property expert from My Law Matters, represented us through a lengthy and difficult process of selling to developers and then the purchase of a new home. Sam stayed the course through difficult negotiations during the sale of our old property and proved to be positive and sound in judgement through this protracted process. This was at a time when stamp duty charges were relaxed and was a very busy period for all concerned. Sam gave us the confidence in seeing this project through to fruition and we are happy to give Sam and My Law Matters our wholehearted recommendation. More...

Reviewed on TrustPilot

15 December 2021

Really happy with the service we received as first time buyers. We were assigned Noreen and she was excellent throughout the whole process - super responsive and helpful. Cannot recommend enough!!

Reviewed on TrustPilot

14 December 2021

Apart from initial delays by MLM in sending out proof of identity information, they have provided an excellent service.

Reviewed on TrustPilot

9 December 2021

Sale of a leasehold flat

Erim dealt with the sale of my flat very efficiently, professionally and kept me updated at every stage. She went above and beyond to ensure that everything ran as smoothly as possible. Many thanks, I would definitely use these services again More...

Reviewed on TrustPilot

1 December 2021

Excellent service wonderful patient lady. I will use her again and again.

Reviewed on TrustPilot

19 November 2021

Erim has worked on our house sale which completed today. Absolutely brilliant service, Erim made it all feel so easy. I have a tendency to get very stressed dealing with any legal matters, but I can honestly say this was totally stress free with Erim keeping us constantly updated. Exceeded my expectations totally, would highly recommend. More...

Reviewed on TrustPilot

16 November 2021

Not on earth will I ever be using Law Matters nor recommending them to anyone else. The level of incompetency and arrogance is unrivalled anywhere else. By the time they had completed on my right to buy, and even though I knew I was subjected to a high level last minute backhandling charges I simply wanted to get on with my life than continue to have them in my face. It is sad that that is their own revenue strategy in this day and age when a happy customer is willing to pay high premium for a throughly good service. For them its about the money not their reputation nor repeat patronage. Fair enough. At one point their solicitors adviced me to accept a non negotiable clause in the agreement because thats the way it has always been, I actually provided the law that countered that and won, having put my feet down. If not, the clause could have impacted me negatively for the 125 years length of lease, at that point I now knew their capacity level and also felt they had the interest of their seller at heart than their client and reminded them they are working for me and stood my ground and self dedensing em on the matter. From start to finish I can count more than 5 persons working on the case which is not a problem but the changes in personnel without the decorum of knowing to update their client about it was another lack of customer service on their part. Lastly why have a portal if you are not going to maximise it.They never utilized the portal till the end. Then wasting my time chasing them via emails and treating you like you are better of leaving them till they contact you. Not operating on a project turnaround strategy I guess. The rest of us do. I am also never using the financial adviser that referred me to them either. I am needing a traumatic therapy from it all and what should have felt a joy on completing felt like coming out of the trap of a narcarssist. Gosh! More...

Reviewed on TrustPilot

14 November 2021

VERY VERY POOR!
We came to this solicitor through the Conveyancing Index, another bad move. Instructed them in late April 21 for the quite straightforward sale of a property that the long term tenants were purchasing from us. So no estate agents, no other involved parties, just our tenants buying the property that they were already living in. After being passed to several different 'case workers' , 'fee earners' etc. The sale finally completed on 29th October 21, over six months for what had to be a very uncomplicated transaction.
In fairness, once Nila took on our sale things went quite well, although we were 5 months in by then.
They then tried to charge more than double the original quote, this they would have done had they not been challenged.
The final incompetence was 'forgetting' to transfer the funds of the sale to us on the completion day, we had to wait until the following Monday.
After this debacle I will never again use a online solicitor.
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Reviewed on TrustPilot

12 November 2021

I'd received truly awful service until Erim was put on my case. It then took nine days from her taking it on until completion today, and I can't speak highly enough of how diligently she worked and how great her communication was. Thank you so much!

Reviewed on TrustPilot

9 November 2021

Anjeela was fantastic throughout this process. Communicating with me, our client and the other side promptly at all times. As an Estate Agent this is extremely helpful to ensure the process is as smooth as possible. Thankyou More...

Reviewed on TrustPilot

14 October 2021

This is the first time I have used my law matters. I am very pleased with their expertise and dedication in dealing with our purchase. I can honestly say that Penny and her team went the extra mile to make sure completion took place before the 30th Sept.
I can definitely recommend them and would not hesitate using them again.
Thank you all very much
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Reviewed on TrustPilot

14 October 2021

Really impressed with how quickly and efficiently everything went with the sale of my house. Was always being updated and the whole team was excellent and very professional especially Penny and Erim.

Reviewed on TrustPilot

7 October 2021

We used My Law Matters to sell my Dads house and found them very efficient and professional. Anjeela was very helpful and made this difficult sale a lot easier for us. Would definitely recommend.

Reviewed on TrustPilot

30 September 2021

Excellent and friendly service in difficult times .I can highly recommend the Urmston office and their efficient and dedicated staff.

Reviewed on TrustPilot

20 September 2021

We used MLM for the sale and purchase of our properties in London. We were really impressed by the online client portal and how that enabled me and my husband to access and remain up to date on progress. Erim, Noreen and the team have all been fantastic and very responsive as we needed them. They looked out for our interests and were also very clear in their communication. More...

Reviewed on TrustPilot

27 August 2021

Used my law matters to buy my first property, can’t fault the team especially Arsh who was always on the other end of the phone updating me and never to busy, got my deal over the line as quickly as possible especially under the current circumstances with the pandemic and all. Thanks to arsh and all others involved, Lee Martin More...

Reviewed on TrustPilot

23 August 2021

Initially their portal was confusing for sending documents but communication was really good. Their solicitors Noreen and Nila dealt with our purchase and sale with our best interests foremost and this was really appreciated. Thank you to everyone at MLM.

Reviewed on TrustPilot

11 August 2021

Good professional service in drawing up my Will. Due to Covid restrictions, however, there was no face to face interaction. It’s a good job that it was straightforward and no additional advice was required as I could imagine that the process could be quite protracted if there were problems. More...

Reviewed on TrustPilot

11 August 2021

Brilliant service from the team at My Law Matters with my LPA.

Had an initial call from front office who arranged my appointment and sent all the documents to me by post. They even kept within communication along the way. Really appreciated this during this distressing time for me personally. More...

Reviewed on TrustPilot

5 August 2021

Mixed experience to start with due to changes from Cormacs Solicitor's to My Law Matters for conveyancing paperwork was disappearing into a black hole also paperwork being requested twice sometimes more but once we were transferred to Michelle Dunleavy (Cormacs) and Arsh Bilku (My Law Matters) things started to move we were kept updated of all developments as they happened they were excellent and at a very stressful time were a great support to us on a very human level. I can't praise them enough

Reviewed on TrustPilot

29 July 2021

Very good service very polite

Reviewed on TrustPilot

29 July 2021

Thank you My Law Matters.

I am very impressed with the speed and efficiency this has been dealt with. It is very reassuring that everything is in place for my parents with their Lasting Power of Attorney. I tried to speak to few other firms but no one was as patient and understanding. They listened to our needs and made the whole process so much easier from start to finish.

I'll definitely re-use them in future for other services they provide. Highly recommend this firm.
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Reviewed on TrustPilot

29 July 2021

I always thought writing a will was a very complicated process that I had put off doing for a long time. This firm came recommended by a family friend and I can see why. They are fast and understanding and they do explain everything thoroughly, so you fully understand. Their prices are very competitive as well. Well Done My Law Matters. More...

Reviewed on TrustPilot

29 July 2021

From start to finish, a professional and polite service from all the team at My Law Matters.
Helpful, informative and efficient service - I would certainly recommend My Law Matters for your property sale.

Reviewed on TrustPilot

28 July 2021

It has been an absolute pleasure working with all the staff of My Law Matters, particularly Darcy, who has been excellent and very supportive. We would like to work with the team again, at the earliest opportunity. I would highly recommend the team. Thank you for all the help. More...

Reviewed on TrustPilot

28 July 2021

I used My Law Matters for the sale of a property . Erim was very pleasant to talk to on the phone and replied to emails promptly . The property completion was well executed and on time before my buyer’s stamp duty relief cut off date .
I was unsure what value the ‘Portal ‘ had as there never seemed to be any updated information on it . But overall very satisfied .
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Reviewed on TrustPilot

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We can provide online meetings if you cannot come to one of our office locations. However we are flexible and will make sure you are happy with any working arrangement.

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