Macdonald Craxton Wood Hotel & Spa

First class, really relaxing stay.

Reviewed on Google Maps

Lovey stay and resteraunt fairly pricey but lovely

Reviewed on Google Maps

We stayed here when visiting Chesire Oaks to avoid a drive home in the dark. So our experience, except for the bar prices, was excellent. ||Plus points: a great price for the accommodation, a large quiet bedroom, excellent shower and a good breakfast with plenty of choice. We were especially grateful that we were allowed to change the date of our visit when my wife was taken ill a day before we were due to travel originally.||My only grumble was the price of a glass of Sauvignon Blanc, £12.50. This really is taking the mick. We ate out so cannot comment on the food or service in the restaurant. More...

Reviewed on Google Maps

My husband, children and I visited Craxton Wood for a short weekend stay before Christmas. The hotel is lovely and the grounds are lush and pretty. The room was a family one. It was comfortable, very clean and enough room for the 4 of us including a very busy toddler. The breakfast which was buffet style was delicious. Plenty of options for a family with a couple of fussy eaters! I visited the spa for an hour of ‘me’ time which was much needed! The treatment I had was a massage and it was amazing. Only wish I could have had longer. Finally a thank you to the lady on reception who helped organise paper, sellotape and a pen for my daughter who wanted desperately to make a card! Thank you for a lovely stay. More...

Reviewed on Google Maps

Had a lovely weekend break. Check in was friendly and quick. Could not fault the friendly staff and a good location to the retail park. The room was clean and comfy if a little basic. Lovely grounds just a shame it was raining! More...

Reviewed on Google Maps

King room was a good size and clean. Bed was very comfy. Didn’t hear any noise from other rooms so got a great nights sleep. Didn’t use the restaurant Or Spa due to other reviews. Needs modernising but a nice room and location for a nights stay. The grounds looked lovely but didn’t have time to look around them as we were busy Christmas shopping. More...

Reviewed on Google Maps

I attended the spa with my step mum and had a really good time and we both had treatments , however I had gel nails done but the first time I had them done the therapist just said to let them dry naturally, however I ended up smuggling them , I went to reception and the staff were very receptive and offers to re-do my nails which I accepted and was happy to have re done by Hannah who was very good and attended to everything with a positive attitude. She was very friendly and helpful . Tammy was very helpful by sorting me and my step mum out with complimentary drinks , Hannah used the uvlight to dry my nails which was much better and I had a better quality of nails . More...

Reviewed on Google Maps

Recommend for a romantic getaway.

Reviewed on Google Maps

Staff were lovely and my room just so nice. Food wasn’t so great at the conference I attended though but would definitely stay here again.

Reviewed on Google Maps

Very comfortable and excellent value for money

Reviewed on Google Maps

Lovely stay. Will definitely be back.

Reviewed on Google Maps

Lovely spa day. Food aspect of hotel not good

Reviewed on Google Maps

Nice hotel set in beautiful grounds....very good swimming pool and gym attached. Our room was very big.....very plain and hotel like, but large and well equipped. The bar is well stocked and prices are reasonable and the restaurant is good with nice food....esoecially the desserts!||The main thing about the place is the staff....they are all very friendly and helpful, noticably so.....and it seems natural, not forced. We have been a few times, and will definitely return. More...

Reviewed on Google Maps

We wanted somewhere quiet and comfortable the night before dad’s funeral on 13th November and we found it. The building is lovely and the grounds are extensive. Our room, 115, was clean, fresh, newly decorated AND properly wheelchair accessible. I found the mattress a bit too hard and the pillow divine and my husband found the mattress perfect and the pillow a bit too soft. Some people are just too hard to please we decided but we both slept well despite the driving rain all night. The bathroom was perfect except for the ‘slippery when wet’ floor tiles, which is a normal mistake for hotels. The evening meals we had were freshly cooked, tasty and filling. All the staff were efficient, helpful and friendly. Breakfast was the usual buffet choice and I asked for my eggs to be freshly fried so I was quite happy. I would have been happier if the kitchen had almond or oat milk, especially these days but I would happily return there but would call first to make sure they had my milk in. The cost was surprisingly inexpensive, about the same as the local Travelodges and Premier Inns which are my default choices because of their standard wheelchair accessibility, so I was rather chuffed to have the change. More...

Reviewed on Google Maps

lovely spa break with the Girls. Hotel is a high standard, food was delicious and spa and massage was great. Excellent value. .only gripes were the cocktails could be improved. Too much cranberry in the Cosmo & not worth £10. I would 100% recommend a stay here and use of the spa. More...

Reviewed on Facebook

A really nice relaxing place to visit with my partner for a couple of days. The grounds are idyllic, the staff were great and couldn't be more helpful and accommodating. We visited the spa while we were there and found it very clean, quiet and peaceful, with multiple steam rooms and saunas. Enjoyable visit, and highly recommended. More...

Reviewed on Facebook

Really liked it here. There is room for improvement in a couple of areas though. We had to go to reception to ask for more teabags, slippers and a iron, room not stocked up. The evening meals are mediocre, offered curry soup and expected something really tasty but was really disappointed. The vegetable soup evening before was more flavoursome. The breakfasts were OK, although waiting time to get a pot of tea was unacceptably long. Some staff were very good, Doreen at breakfast was very welcoming and cheery. Long gap in between courses and plates at breakfast cold. Simply, attention to detail needs more attention and our stay would have been top notch. More...

Reviewed on Google Maps

We thought the hotel was clean and tidy and in a good position near Chester staff were helpful in the restaurant and reception and spa good 2 days stay

Reviewed on Google Maps

We had a great 3 nights in this hotel. The staff were all so friendly and very attentive. The food was good and the room was clean and comfortable. The hotel setting was very relaxing and was in an ideal position for a drive into Chester, Cheshire Oaks and to Liverpool.We had a great time and wiukd definitely book again. More...

Reviewed on Google Maps

My wife was not so keen as the MacDonalds in Ascot. This is not chic but it is stylish in a more period way. Very clean, food excellent, breakfast excellent, staff excellent and could not be more helpful in keeping with the area where it is, the folks are always friendly in the North West! Lovely stay, OK the facilities not as good as other MacDonalds but very tranquil and classy, More...

Reviewed on Google Maps

Brilliant staff, excellent facilities - would defiantly go again!

Reviewed on Google Maps

Loved it,fantastic in all aspects,great staff,fab breakfast and amazing and spacious room..

Reviewed on Google Maps

Food was lovely.

Reviewed on Google Maps

All the staff were amazingly helpful from the minute in arriving at Reception. A big thank you to Doreen and the team on Cusine duty. ...always professional and checking if the customer was happy and needed anything further, even when the dining areas became full! Kath and the team in Housekeeping were diligent and friendly. All the rooms were impressively clean and well presented. Although obviously busy, Kath took the time to listen and write down my request for fruit tea etc., The hotel overall was beautifully decorated with luxurious touches throughout. Thank you to the hard working staff and the MacDonald family. More...

Reviewed on Google Maps

Went to have afternoon tea at their spa cafe and I am very delighted with their customer service in particular a lady called Ria. She was very polite and accommodating not only to myself but to everyone in the cafe.||||I will definitely comeback. More...

Reviewed on Google Maps

In need of refurbishment

Reviewed on Google Maps

Staff friendly and helpful. Food lovely

Reviewed on Google Maps

Nice spa and afternoon tea package

Reviewed on Google Maps

On arrival I was very impressed, the hotel is situated in beautiful grounds, with ample parking. Check in was very efficient. We stayed in room 206 which had a nice view of the gardens. Room was spacious and comfortable, with a king size bed and coffee pod machine in the room. Bathroom was spotless, the only downside was the toilet stuffed in the corner without much leg room! Breakfast was fantastic- freshly cooked, hot and plentiful and all the staff were friendly, can definitely recommend a stay here but would avoid the very expensive bar! More...

Reviewed on Google Maps

We had a great 3 nights in this hotel. The staff were all so friendly and very attentive. The food was good and the room was clean and comfortable. The hotel setting was very relaxing and was in an ideal position for a drive into Chester, Cheshire Oaks and to Liverpool.We had a great time and wiukd definitely book again. More...

Reviewed on Google Maps

A comfortable stay in a welcoming hotel, we would definitely stay here again.Our family room could do with a refurb as it's rather tired looking and fusty smelling. .. however it was quiet (as we were at the end of a corridor) and for the 3 of us- myself and my 2 children it was really comfortable. I think it may have been slightly different if I'd had to share my bed as it was very springy, but for one person I had a fantastic sleep... which is so rare in a hotel.Everything was made easy as Chester Zoo & the Designer Outlet were a short 10 minute drive away and we had both breakfast and an evening meal at the hotel too. The pool facilities were good, I always appreciate a section just for adult lane swimmers. We will return next year and definitely stay at this hotel. More...

Reviewed on Google Maps

Really nice staff, steam room and sauna amazing and breakfast was tasty! Pool was nice and warm and I was satisfied with the bedrooms. Could be better if: pool was bigger, overall less old fashioned and more foods and drinks on the menu (also less expensive). More...

Reviewed on Google Maps

Looked after our small party very well. We were only there for afternoon tea.

Reviewed on Google Maps

Lovely hotel with really attentive staff. Spa was very relaxing pool warm and facial from Lucy was amazing. Dinner was delicious, service was slow but we weren't in a rush and it was well worth waiting for. Breakfast had everything you could want and more and plenty of staff to see to everything More...

Reviewed on Google Maps

Elton John tribute was a fun night at the function room. It was well laid, well lit and nicely decorated. Dinner : was a bit messed up but tasty. The brownie was exceptional.

Reviewed on Google Maps

Just returned from a fantastic spa break with 10 friends. Couldn't fault anything, comfortable bed, great food, fantastic treatment and very friendly staff who couldn't do enough for us especially Doreen & Nicky. Would highly recommend

Reviewed on Google Maps

Beautiful!

Reviewed on Google Maps

We thought the hotel was clean and tidy and in a good position near Chester staff were helpful in the restaurant and reception and spa good 2 days stay

Reviewed on Google Maps

Recently had a very enjoyable stay here. The Hotel was clean, nice room with great facilities. Enjoyed the food served, hot and tasty. Staff all very pleasant. Enjoyed the spa treatments (a new experience for us :-)) Will be sure to return soon! More...

Reviewed on Google Maps

Love the facility and staff.

Reviewed on Google Maps

The spa is excellent the staff friendly room spot on.At breakfast ria was a great host and very friendly

Reviewed on Google Maps

I stayed with a friend at the caxton for a one night spa break.||Positives - the hotel was easy to access and had plenty of parking. The gardens were pleasant and sitting in the conservatory or swimming in the pool gave views of the outdoor spaces. The staff went the extra mile for us. The spa is well equipped and well decorated. Gwen gave me one of the best massages I've had before. The promised missing fruit after our massage was rectified by a plateful to take back to our room. The food was very good quality in the deal and Doreen made sure we had everything we needed for breakfast. ||Negatives - service in the restaurant very friendly but very slow. Our room though well equipped smelt a little damp. ||All in all though a great value break with very friendly staff. Would definitely visit again.| More...

Reviewed on Google Maps

Had an amazing night with my family . We had a delicious 3 course meal which was served by happy smiling , friendly staff. Nothing was too much if you needed help. The Elton John tribute act was amazing and funny . What an an amazing night . Thankyou Craxron wood your staff were amazing . More...

Reviewed on Google Maps

Blown away by our wonderful evening celebrating Mum and sisters birthday on Friday. We were all looking forward to being entertained by Rocket man and were not disappointed. Every single member of staff that we came into contact with were very friendly, helpful and efficient and bent over backwards to ensure our every need was catered to. There were plates decorated with chocolate writing and mini cakes for both of the birthday girls, along with cards. After the delicious 3 course meal the attentive staff came out with 2 birthday cakes with sparklers in and all came around the table to sing happy birthday which was so lovely. Our bedroom was lovely with super comfortable beds and all amenities provided. We also enjoyed a delicious breakfast in the morning with huge choices to cater to every palate. Our mum is disabled and uses a wheelchair to get around which she was able to do with ease. All in all a most enjoyable time was had by all 6 of us and we hope more theme nights will be on for us to attend. Well done Craxton Wood, your staff are a credit to you. More...

Reviewed on Facebook

We went for the Autumn Spa day on Monday 23rd September, it was a gift for my daughter for her graduation, so 4 of us went to enjoy the facilities and they were amazing, the spa was lovely, the girls were lovely, my therapist Emily was so helpful and very polite and friendly, they also adapted the facial for my daughter as she was too young for the collagen, so that was definitely a plus! The Cream Tea was served by a lovely lady called Tia. A great day was had by all and we will be back!! More...

Reviewed on Google Maps