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Letters of Distinction

Murton, City of York

(34)

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Reviews (34)

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5/5

34 customer reviews

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13 May 2019

Moving in by myself for the first time was quite a daunting task and Rebecca Lofthouse, my agent was great at putting me at ease. She made the whole process effortless, even helping change my move in date when I realised the first day didn't work for me. She was well informed and very helpful when handing over the keys and was so warm and friendly it honestly made the experience lovely! Would 100% recommend. More...

Reviewed on Google Maps

27 April 2019

Letters of distinction are great to work with professional, helpful and experienced .
property management team are brilliant too

Reviewed on Google Maps

27 April 2019

Been a tenant for 7 months now and renting my second property through this agency too. Could not recommend this agency more. I started on the property ladder with this company and all I got was support, they really listened and did everything to make sure I was happy. Zoe has been my particular point of contact and I always know she'll reply to emails, take my call or return my call if she's out the office, thank you for making renting as stress free as possible! Alice has also been great with support in all maintenance matters. 5* thank you letters of distinction! More...

Reviewed on Google Maps

27 April 2019

We have worked for the team for 2 years now. They go out of their way to help and we would highly recommend them. The maintenance team Alice, Lynsey and Vicki and all of the Lettings team are professional and have great knowledge and are great to deal with!

Reviewed on Google Maps

28 March 2019

I have never experienced such fantastic service from a letting agents like I have here. From the get go, I received excellent service from Zoe with regards to getting references set up and sorted. She was there for every query and question I had and was always do friendly. Amy then sorted my actual move and the information she prepared was exceptionally thorough and helpful, with the likes of bin day timetables printed our for our street... I’ve never even done that for myself!!! Once again, any questions or queries were answered immediately and with such a lovely manner.And I could have stayed with Rebecca all day at key handover day!! What a lovely woman and again, so very helpful. Safe to stay this was a 5 star experience. 3 fantastic women representing a fantastic firm. Thank you for everything. We are all very very happy in our new abode! More...

Reviewed on Google Maps

26 February 2019

Amazing service, I dealt mostly with Amy. Incredibly friendly and helpful throughout the whole process, even after my move in date. More than happy to help with any questions/queries. Made everything easy and stress free. Would highly recommend. More...

Reviewed on Google Maps

26 February 2019

I've rented through many letting agents over the past 6 years and I have never felt compelled to write a review of a letting agent, until now. My first impression of this letting agent was through setting up my first viewing for a property. I was greeted by a lovely lady, very nice and cheery, she made it clear that she wanted to help me the best way she could. Also she made it seem like she had all the time in the world for me, not like other agents who want to get rid of you asap to get another punter on the phone straight away. On viewing our first property we met a letting agent called Sam Walker. Again, first impressions were great, nice guy and down to earth. Treated us as equals, not speaking down to us nor was he intrusive with our viewing (like previous letting agents we've viewed with in York). Once we got talking to Sam he ascertained our needs, and we set up some more viewings. He was very considerate and understood what we were needing and remembered those needs for the next viewings, to which we got talking about furniture plans/room layouts giving us the vision we needed to see ourselves in our new home.Each process was a breeze and upon collecting our keys at our new home, it became more apparent how stress free and easy it was. Amy was there to greet us and talk through our agreement and the rest of the logistics. She was answered all queries we had and had a good natter about everything, making us feel right at home.I could not recommend this letting agent enough, caring, attentive, down to earth and professional. What more could you ask for?Cheers guys,From Luke and Isobel. More...

Reviewed on Google Maps

29 October 2018

What a lovely team of people at Letters of Distinction! Everybody that I interacted with on my search for a property was so friendly and obliging. Sam was really kind and helpful on viewings and Zoe was really quick to respond to e-mails as well as being lovely to speak to on the phone. When it was time for me to move in, Amy handled my check-in and she too was so friendly, both over the phone and in person. It made the process so much nicer to have someone with such a helpful and positive attitude to go through the paperwork with. She really explained everything well and didn’t try to rush me through anything. She’s a star! 10/10 to everyone for being such a great team. More...

Reviewed on Google Maps

28 June 2018

We move into our new flat tomorrow, and couldn't be more delighted with the help we've received along the way. An extra special thanks to Zoe, who completely removed all of the stressful aspects that come with finding a new home. Such a kind team of people, all equally as enthusiastic and as kind as each other and always a pleasure visiting the office. I have no doubt that Zoe and her colleagues will be on hand should any issues arise throughout our tenancy, and as young graduates in first jobs we've really appreciated the help. Thanks Zoe and LoD Team! More...

Reviewed on Google Maps

15 June 2018

Really happy with the service so far compared to other estate agents. Amy checked us into our property and was extremely thorough and friendly. We haven't been in the property for long but so far I would definitely recommend them. More...

Reviewed on Google Maps

8 June 2018

We had the pleasure of moving in, taken care of by the brilliant Amy. She made us feel really at ease during the move in, and went through all the relevant paperwork at our speed so we understood it all. She’d also taken care of our queries over the agreement, going through it line by line so we felt comfortable and it really made a difference. She gets 5-Stars straight away!

In the interest of a balanced review, I will say that Letters of Distinction appear to have a couple of back-of-house issues. First off, they’re very very expensive. Now moving house always is, but the fees were higher than any others we saw.

Also, there were mistakes in our guarantor agreement and when they were brought up, our guarantor was told that they wouldn’t be changed because it would take too long to process in the legal department. It does make us wonder what we’ve paid all the money for in fees if they can’t get the paperwork right.

Overall the experience of moving in was great. The day went without a hitch and everything was completely clear and friendly. Thanks Amy!
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Reviewed on Google Maps

5 May 2018

My wife and I cannot recommend Letters of Distinction highly enough. After being completely messed about by another estate agent, the way that the team at LoD helped us through the process of moving in to our dream home was a complete pleasure. The whole team are kind and professional and went out of their way to make the process easy for us. Thank you all so much! We are so impressed. More...

Reviewed on Google Maps

19 April 2018

This was my first time letting out a property and I am glad I found Letters of Distinction. Everyone I dealt with has been so nice and made the whole process stress free. The house was only on the market a few weeks before they found a tenant, and they kept me informed throughout the process and everything went so smoothly. I wouldn't hesitate to recommend them to others! More...

Reviewed on Google Maps

18 April 2018

Had a great experience renting with Letters of Distinction-everything ran smoothly, quickly and efficiently. Staff were professional and polite and I've just been able to move into a great quality flat. Special thanks to Amy for helping me with the move-in admin with a lovely personal touch. Would absolutely recommend to anyone looking to rent More...

Reviewed on Google Maps

17 April 2018

Used LOD for the last 2 years, always impressed. Online portal makes raising issues really easy as well. Feels odd dealing with a letter agent that's feels like their keeping up with technology. Amy was incredibly friendly and make the move in process very easy. Sam handled everything before the move in flawlessly, do recommend. More...

Reviewed on Google Maps

6 April 2018

We’ve just rented through letters and found all the staff we dealt with extremely professional, pleasant, polite and friendly. From Sam who originally showed us properties, to Amy who did our check in and key hand over. Both were lovely and made everything easier and make sense, thanks to you both. More...

Reviewed on Google Maps

29 March 2018

Extremely helpful and friendly service from start to finish. Sam, the agent who showed me the property, was extremely helpful and gave great advice for dealing with my current agents and with advice on the property being seen. Amy was a pure delight in dealing with when checking in, extremely easy to talk to and helped answer any questions I had. More...

Reviewed on Google Maps

17 February 2018

Letters of Distinction made our first experience of renting a property so much easier. From Sam who initially showed us around the property to Amy who was like a breath of fresh air, so bubbly, friendly and very professional. They are an asset to your company and we would have no hesitation in recommending Letters of Distinction. More...

Reviewed on Google Maps

12 February 2018

Loving the new apartment! Thanks guys!
Service we have received from letters of distinction has been organised and friendly! Nothing has been too much trouble!
Sam let us view the property and explained everything to us, and Amy moved us in! Everyone has been superb! Will deffo be using them again if I’m ever to move
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Reviewed on Google Maps

18 January 2018

Absolutely no issues recommending letters of distinction to future tenants. Everything from the initial visit to the estate agents, to the after service provided after moving in has been incredibly professional and accommodating. Amy has provided exemplary service above and beyond what I expected, and i cannot thank her enough for making the move in for myself and my other half as easy as it has been. Thanks again! More...

Reviewed on Google Maps

17 December 2017

Have had a really good experience so far. Extremely professional company and the staff are so lovely and helpful! I was shown around by Sam who was very professional and approachable. Amy took care of the signing and key collection and she made everything really clear and was also really lovely and approachable! I can tell they really care about their clients. I noticed upon moving in that my oven and fridge weren’t working, it’s been less than a week and my oven is already fixed and a new fridge has been ordered! Amazing quick responses, thoroughly recommend. More...

Reviewed on Google Maps

11 December 2017

Fast and great service. The entire moving process was extremely smooth. Highly recommended if looking to rent a place.

Reviewed on Google Maps

1 December 2017

Had a mix up with the initial viewing but everything went smoothly from then on, despite us being in London and the new house being in York!
Amy was great at check in - thorough, but aware that we were keen to get the vans emptied and also that our two small children were restless after a long drive.
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Reviewed on Google Maps

13 November 2017

Great service from Letters of Distinction. Staff always available and very helpful throughout the whole process of applying and of moving. Would definitely recommend them

Reviewed on Google Maps

26 October 2017

Couldn't recommend these guys enough. Fast call backs with approachable, friendly and competant staff. The property was cleaned completely prior to move in and they have thought of everything. Amy especially is great at explaining all the jargon included with these transactions and was a delight to meet. More...

Reviewed on Google Maps

23 October 2017

So far been brilliant, Amy in particular has been very helpful, professional, friendly and approachable. The lady who showed us round initially was also great and knew what she was doing in comparison to other agents I've used in the past. Would definitely recommend.

Reviewed on Google Maps

21 September 2017

We were very happy with Letters of Distinction. Everyone we came into contact with was so helpful and answered any questions we had, which was very much appreciated!

Reviewed on Google Maps

26 August 2017

We are new to renting and have been very impressed with LoD. It was lovely to meet Zoe, who was very friendly, helpful and professional, and treated us like people rather than just customers - thank you, Zoe :)

Reviewed on Google Maps

16 August 2017

Great estate agents - no issues at all; professional, friendly and extremely helpful
Thank you

Reviewed on Google Maps

19 July 2017

As a landlord I was so impressed with the service I received from the team at Letters of distinction. They took fantastic pictures and had our apartment let in just over a week. They made everything so easy for us. I would recommend them every time!
Thanks to Francesca and Becky such lovely ladies, nothing was ever a problem, always happy to help. Not forgetting Sam another fantastic member of the team! Thanks for all your help guys, totally appreciated.
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Reviewed on Google Maps

12 April 2017

Renting a property from these guys has been easy and efficient and the one small maintenance issue we have had to date has been promptly dealt with by their team. Great communications by phone and email, very helpful team. More...

Reviewed on Google Maps

11 April 2017

Just would like to say a big thank you for Becki for her brilliant customer service, she was very helpful when I needed advice, was very approachable and friendly.

Reviewed on Google Maps

31 March 2017

We had contacted a few Letting Agents to find a place in Selby. LOD is the only one that was interested in us. Zoe did a great job to get us into our Flat. Thanks to LOD we can now settle in and enjoy Selby. More...

Reviewed on Google Maps

4 October 2016

I've just moved in last August, and my experience has been pleasant so far. In my short two-months experience I found them accessible and responsive, which I do appreciate. I hope they will continue to be helpful in future. More...

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