Spoke on the phone with Luke Gallyot and with his assistance he's helped the shop reduce the print time on our product. He's was very helpful and often tossed in tips to help ensure maintenance on the machine stayed at a minimum. Great service!
The technical people are overworked ... while me representative was awesome to work with, he was constantly being pulled away with other issues. That is my only concern now, is when I need help, when will I get it and how long do I have to wait. I waited one hour the other day for the person to come back on. More...
Always happy to help with any questions. Friendly staff and they make great coffee
I had the pleasure of working with Antonio Ospina last week. He helped me get my Ricoh Ri 100 printer installed, and communicating. He actually did most of the work himself. The task was not something I could have taken care of without help. Antonio was patient and made sure everything was working before signing off. It took a while to solve the problems but he showed a real understanding of the software / hardware interface. I think that the next update crew would value his input. More...
You never want to have a problem but it is great to know when you do that there is great customer support to back you up. When our printer had an unexpected issue I called Anajet and David Tankersley and his team worked hard to quickly diagnose the issue . He quickly got the part out and a technician scheduled. On top of that he called and emailed throughout the process to make sure everything was going smooth. It is an absolute pleasure to have a company reach out to you and not the other way around. I'm not sure if it's the Anajet culture or just the professionalism of David and his team but I couldn't have been happier with the service and timely repair. More...
I chose to purchase from Anajet because they offered lifetime support and training. I also liked that they were assembled in the USA. When I finally decided to jump on the DTG train I was put in touch with Ozzy Gomez. He was a saint through the purchasing of the printer and as my rock when things were not going so well after delivery. My Ri3000 is #8 and I can say it had some issues. It took a few months for me to FINALLY talk to Antonio in tech support. He spent hours on the phone with me troubleshooting. He was the ONLY one that believed that is wasn't user error. Finally my issue was figured out it was the main board,it was fixed and I was getting exceptional prints. There have been hiccups along the way...but as I got more familiar with the printer and not scared to actually figure out what it likes to remain running the hiccups have gotten fewer and farther in between. However, when those hiccups happen, I can count on Antonio to be there for me and help figure out what's going on or walk me step by step in fixing the problem. He is by far the most experienced technician with a personable demeanor. To be quite honest, if it weren't for these two gentlemen with their support and knowledge, I would have gotten rid of my printer and wouldn't be writing this 5 star review. I appreciate these guys more than they will ever know!!! More...
Amazing customer service, ships quickly, packaged well. Good product!
customer Larry Madsen
The service tech that helped me knew the answers right away. He was quick and knowledgeable about the equipment. Two thumbs up
I have been printing with this printer for about a week and have been getting excellent results. To get good results, you have to have good artwork, high quality t's, and consistent/heavy pretreat.
Love, love, love this printer!!
About 6 weeks ago I called Antonio to get some help with a leaking T in our Ri6000. Antonio suggested we try one particular fix with a part he mailed out to us. This part temporarily solved our problem but was not a permanent fix. Process of elimination led us to know for a fact that we had a T that had a tiny knick or crack in it causing air to get into one of our white lines. I called Antonio back and shared with him what we had determined and were confident it was the T. He kindly mailed us a replacement T and we have been printing great! I have worked spoke with Antonio several times and he has always been helpful in getting us back up and going. More...
Oz has been the most helpful person. Thanks for helping me to fix my brand new machine
Great service and fast shipping. Our RI1000 has been awesome so far!
The customer service has been good and i love my machine!! The only reason i did not give 4 stars is because i am down to half on my white ink, and the cartidges are on back order. ..just made me a but nervous...this is my 1st supply order. I did like that i could go a head and place the order for them though, instead of having to keep checking and them posdibly being back ordered again. More...
Took my mum to buy a longarm machine. Fabulous customer service, friendly and willing to take the time with us, took the kids with us who were included throughout. amazing atmosphere.
One of the most important things when it comes to business is customer and technical support. There is an obvious learning curve when it comes to DTG printing. Problems are inevitable in this industry, every time I’ve had any sort of issue being user error or machine error I’ve always been able, with help the help of tech support to come up with a proper solution to love forward. A special thank you to Antonio with tech support who has multiple times got me out of a pinch with what always ends up to be a simple fix. I run a ri3000 as well as ri6000. Both are definite work horses to say the least. More...
Antonio assisted me to obtained better print results greatly appreciated
Lovely store and awesome staff
Salesman was fantastic and easy. Shipping was great and easy to track. The printer is awesome but sometimes goes into maintenance during a print which wastes ink and has cost me 2 shirts so far. I guess i will manually do the maintenance before starting to print. It is slower than expected on some of the prints. The print quality is super awesome. It actually feels better than screen print or printable heat transfers. The software that comes with it is about useless. It better to use something universal like photoshop. More...
Great products. My salesman Ray did an outstanding job educating me and helping me pick the right printer for my needs. Thanks Ray, you the best.
very good company. very friendly staff. Sorting out my Q'nique 14+ machine was no trouble at all. best place to buy a machine from
Osvaldo aka Ozzie was super patient and knowledgeable. Worked through A-Z diagnostics with me and I have very little experience with the Ri6000. Ultimately, I found a cracked line that was causing the pressure issue. We agreed to cut both and reconnect the Y tube, which worked like a charm. Printers running with solid colors and no banding. Thanks again Ozzie. More...
Top Notch Service from Osvaldo Flores. I had an issue with my blue ink and within a very short period of time, Osvaldo was able to trouble shoot and help me make the necessary adjustments to get me printing again! It’s the Customer Service element that continues to enforce I had the right decision in choosing a Ricoh Ri3000 as my first DTG printer. Scott Inocente More...
This is why I am giving them 5 stars it was a little rough in The beginning to get on The same page but they help me with every aspect of get my Ri1000 repaired, The team at AnaJet sent me email to keep me informed and The minute it was ready to be Shipped, Tammy sent me a email with The tracking number so I could track it. In closing my friends be fair when writing a review because we are all human. More...
Absolutely fantasic customer service! Rob has just installed my frame and long arm, tested it and shown me the basics. 4 hour journey each way and left his mobile number should i need it. not forgetting the scrummy chocolate cookies he brought as well! Thank you More...
I just want to say Luke is amazing at what he does. He knowledge of the RI 1000 is impeccable. Last Friday Sept 27, 2019 while printing some shirts for my client, I got an encoder strip error. Followed all the steps in the manual to clean it and kept getting the same error after rebooting the printer. Tried calling Anajet but it was 8pm cst and Anajet customer support was closed for the day. Not sure why customer support is closed on the weekend especially for how delicate the printers are and couple with the fact that most people do their work over the weekend. So my entire weekend was a mess because I couldn't sleep knowing that my printer might not work on Monday because the print heads were dry. Bottom line I called Monday and behold, Luke took care of my problem. Most importantly his approach to problem solving gave me peace of mind.Please add another star so I can give Luke 6 stars.One happy customer More...
I had nothing short of World Class Service from Sean G and Osvaldo Flores. Had an issue with my printer and they helped out when I needed their help the most. thank you so much.
Luke is a rockstar, he has a genuine interest ensuring our company is able to be successful. He is polite and professional and had a sense of urgency for the problems we are encountering. Thanks for all the help.
Thank you for your help today and for showtime the brother machines. I needed bobbin thread and had never bought it before as I am a newbie but you were SO helpful.
Great experience I’ve learned a lot more than I ever known. Customer service is great
Osvaldo has been exceptional. This gentlemen truly cares about his clients and their success. Osvaldo has far exceeded my expectation he always responds in a timely manner. He understands that its not just about selling a printer its about making sure the client has an ROI. Honestly I have never been so impressed by a sales rep. Post sale he followed up with us shares videos knowledge on how to make the printer work for us. Honestly Anajet you will get more business from me I see that your employees are well trained respectful and knowledgeable and in this world that is priceless. Thank you Os More...
I’m extremely happy with my purchase of the RI 1000.Especially after running into a few bumps in the road and knowing that the tech support was there immediately to me help threw the learning curve. No thx to you OZZY. Just kidding everyone that I’ve spoke to have been great. I want to give a special thanks to Sean Geoffroy who’s patience and professionalism go unmatched. It’s a blessing to talk to someone who cares about your printer as much as you do. Thanks again Sean I owe you More...
Osvaldo Flores was the best!He worked hard to get us set up, never gave up especially when we had some difficulties. He went above and beyond to get us up and running! Thanks so much Osvaldo Flores!
Worked with Antonio today, he was extra helpful and put in a trouble ticket and ensured it was ready for same day pick up. Finished a 200 shirt order. Thanks. More...
Just want to say that Shelton Gillum was a tremendous help . This was a great sales experience he answered all my questions and then some. Great customer service.
Alberto A B Beauchamp
So my machine wasn’t recognizing the lines were full of ink , after many trial and error with Osvaldo Flores we figured out I needed a new maintenance station , got the maintenance station in the next day installed and problem solved. . thanks again Osvaldo you definitely deserve some praise for your service at tech support More...
Today was my first time calling tech support and it was well worth it. Sean Geoffroy took the time and had the patience to take me through my problem step by step. Sean was extremely knowledgeable of not only the printer but also the software. If I ever have to call tech support again I only hope they’re as helpful as Sean Geoffroy is. Thx again Sean couldn’t of done it with out you. All the best More...
Antonio helps me out a lot. He is a great help when it comes down to deal with the problems that I face from time to time with the machine and software problems. He is a great asset for the company.Thank youAnthony Roscoe More...
LINGLEY L THOMAS
My tech Osvaldo Flores. He was very helpful in assisting me with tech support. I was very afraid of trying to fix anything in my Ri 1000, but after sending pics of the machine to tech support we were able to troubleshoot step by step. He even went the extra mile to walk me through the steps of proper maintenance on my machine. Thanks to him my machine is back up and running in business. More...
Luke at AnaJet has been helping us since day one!Where do we start? Luke has been guiding us through our trials and errors. He has helped us out so much through this whole process, he's always there for us whenever we have a question or how tos. He never sees any questions we ask as dumb - that we know of! :) Also, he even checks in from time to time to make sure everything is working the way it should be and lets us know whenever he will be gone. That is what a great customer service is all about!! Thank you Luke. More...
Gracias a Osvaldo flores mi ri1000 ya está trabajando bien . Tiene un excelente servicio al cliente y lo mejor es que es en español . Gracias por su paciencia y por ayudarme con mi printer More...
Antonio Ospina was a huge help as we worked to get my Printer up and running again. We had been printing well for a few months when all of the sudden my printer insisted my full white ink cartridges were empty. Antonio was very very knowledgable on what was going on with my machine, and he also was a calming force as I had to take apart and reinstall some parts that I was a little concerned about trying to accomplish. He kept assuring me I could do this, and walked me through it step by step. I could not ask for a more competent tech at the other end of the line when I call the help desk. More...
Let me start by saying thank you so much David and to the whole team. It was kinda a goos experience besides the headache I caused because I've learned so much from the you guys, it will for sure help me grow my company immensely, I guess is true what they say “Theres light at the end of the tunnel” so again thanks so much. Cant wait to start this new chapter. More...
I have had a ton of questions and issues with this machine that were easily resolved over the phone with tech support. I specifically remember Shawn before my very caring and remembering me each time I called. Most recently I dealt with Luke who made sure to follow up and helped me deal with parts installation and aftercare. He even offered to come in on Saturday to help me get my machine running before the work week. I highly recommend doing the onsite training if it is your first DGT machine. I flew to California from Ohio and it was worth every penny. I would have been lost without it. More...
I experienced a technical problem with my Ri-1000 printer going offline and the problem was resolved in minutes,Osvaldo Flores discovered that the network settings in my computer was losing a connection due to the Wi-Fi settings. I granted Osvaldo permission to log into my computer over the network and fix the settings.Osvaldo also made sure that I was familiar with the basics of printing and how to perform the maintenance functions on the printer.He also helped me with adjusting the printer head settings to get the sharpest results and how to pre-treat a T-shirt.Thanks again Osvaldo Flores ,Thank you ANAJET/RICOH ! More...
Great service provided when I just called in to look at a machine, nothing was any trouble and and my V3 arrived safe and well today. Would highly recommend J&B Sewing to anyone. More...
Very friendly, helpful & knowledgeable staff.
Bought me Frist sewing machine from them . I had a brother A80 There are very helpful and will demonstrate the sewing machines.
I attended a machine embroidery course today and even though I've been using my machine for a good while, I learnt so much more from Maria and Sam. Loved learning how to do FSL, ITH and applique and now have the confidence to try more complex designs. A great sociable workshop with patient, knowledgeable and fun staff, will definitely be booking on other courses in the future. Highly recommend J&B as a fabric stockist, machine supplier and workshop provider. More...
Great selection of Sewing machines and super after service