Jay Matthew Computers
AL7, Welwyn Garden City
(61)
AL7, Welwyn Garden City
(61)
*** Award Winning IT Support for your Home and Business ***
Welwyn & Hertford Laptop Repairs & IT Support Service
With 20 years of experience, I provide support for Windows & Apple Mac computers, Smartphones and Android tablets / iPads.
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61 customer reviews
StickNik
Good service. Gave details of progress and steps taken, and fair with pricing dependent on results.
Reviewed on Google Maps
Joe Collins
Jay provided a great service, the original screen was not in stock and he still persisted to find the correct one so that the laptop screen could be replaced with a touch screen one. He was also very easy to contact during the process and always kept me updated with timings- would definitely recommend. More...
Reviewed on Google Maps
Alan Forsyth
Jay found the root of my email and connection problems that had been causing problems for a long time. He was also able to help me with other tablet, mobile and printer related problems. Reliable and I do not hesitate to recommend Jay to other people who need computer help to get up and running again Update: Jay has been assisting me on a regular basis over the last 5 years +. He has tremendous knowledge on a wide range of subjects, very skillful at problem solving, empathizing with people like myself who have relatively low levels of computer skill, extremely apt and able to get key information very quickly. Above all very reliable and an excellent ally to help me get on in life with technology and other matters. Highly recommended. More...
Reviewed on Google Maps
Nigel Farren
Jay provided a quick and friendly solution at home to the problem with my PC. He also provided some excellent advice on other matters and will certainly contact him again if I need more help in the future. 100% recommended.
Reviewed on Google Maps
Caspian Bennett
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Stefano G
Jay was happy to look at my laptop at short notice and quickly sorted out the reason it wasn't turning on. It was fixed at a reasonable price and I am very happy with the service. I would definitely recommend Jay.
Reviewed on Google Maps
Spencer White
Excellent friendly service. Communicated promptly. Would use again. Highly recommended.
Reviewed on Google Maps
MARTIN WESSON
I had an oldish desktop that refused to power up. Jay collected it the very same day I contacted him. Gave a rough idea of cost, then confirmed once he’d delved inside. The machine was promptly returned in perfect working order, with Windows updated etc. Absolutely delighted. Like owning a brand new machine all over again. Very friendly professional service.Would recommend to anyone. More...
Reviewed on Google Maps
Ted Fennell
I wholeheartedly recommend Jay Matthews Computers. Jay's personable and his level of IT expertise is outstanding. Over the past three years he's efficiently resolved both hardware and software problems with my computer systems.
Reviewed on Google Maps
Joseph Keough
Had a newish laptop that wouldn’t start/charge. Jay rectified the fault within a short time & reasonable price. Would highly recommend
Reviewed on Google Maps
lyn ward
This gentleman has helped me so much choosing a new computer and setting it up for me so patient with my lack of understanding of computers highly recommend this guy very fair hourly rate punctual and wouldn’t use anyone else many thanks jay 😁👏👏
Reviewed on Google Maps
Rosamond de la Bertauche
Jay has for many years successfully maintained our family's computers, but recently I was very worried when my rather ancient computer suddenly failed with a slight smell of burning! I hadn't managed to back up any of my files which included irreplaceable precious photos of a family wedding and our grandson. Jay was cautiously optimistic, diagnosing the problem on the evidence I provided over the phone. Within a couple of days he delivered my fully working computer back to me, and stayed to help me to set up a back up drive and answer all my computer queries with complete confidence, explaining in a way that I could understand and absorb. I wouldn't go to anybody else with my computer problems, I can totally trust Jay's depth of knowledge and commitment to his work. I can also understand when he explains things to me! More...
Reviewed on Google Maps
John & Janet Goldsmith
Jay came out very quickly and sorted my printer problem efficiently, displaying deep understanding. John G
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madhulika nambiar
Jay Mathew replied promptly to my enquiries regarding laptop repair. They communicated clearly and honestly about repair progress. Their service was quite good, including picking up my laptop from home at a convenient time. More...
Reviewed on Google Maps
Lia Parkinson
Jay did a fantastic job recovering my mac and upgrading it. Thank you so so much. Great service at a great value
Reviewed on Google Maps
Nick Cornell
Sorted my IT problems with no fuss. I would strongly recommend.
Reviewed on Google Maps
Mary Dickenson
Had a great experience with the friendly and professional service of Jay. Finally had my video player problem sorted, and learnt about birdsong and the bluebells in my garden as an added bonus, highly recommended.
Reviewed on Google Maps
Kate Peters
Great service and value. Would use again.
Reviewed on Google Maps
Trevor Fawcett
Prompt response. Good advice. Analisys and remedial work successful. Reasonable price. Would use again.
Reviewed on Google Maps
Tracy Fairless
Jay is amazing. Great service even though it was something really small. Highly recommended.
Reviewed on Google Maps
Isobel Greenfield
Jay was happy to look at my laptop at short notice and quickly sorted out the reason it was very slow. A good job very well done.
Reviewed on Google Maps
joe anderson
Very pleasant and helpful.
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Dabid Nelson
Excellent service provider.
Reviewed on Google Maps
george hall
Recommend Jay pity you can only give him 5 stars deserve 10 out off 10 I'm my opinion. Had trouble with ps windows came to me had a look took it way back with 24 hours. Jay friendly and easy to speak too with out going over you head with computer jargon. Had one problem when return but soon amended with phone call. George More...
Reviewed on Google Maps
Bruce Stevens
Computer Repair
Brilliant service, 5 stars, but not sure if stars should be faint or black
Grahame Elton
Jay took a look at an old PC and water damaged laptop. He responded very quickly and with consideration regarding the problems and repair. He even suggested a possible cheaper alternative to fix the laptop. The PC was fixed quickly and beyond my skill level though I built it some years before. Jay is very polite, easy to deal with and prompt. Good a service as you could wish for. Prices completely reasonable too. Strongly recommend. More...
Reviewed on Google Maps
Peter Wilson
Jay provided an excellent and responsive service. He collected the computer replaced Windows 11 with Windows 10, retained all the files and programs and fixed a problem with sound recording. He has a first class knowledge of computers. I had a couple of queries after the computer was returned and Jay was on the phone almost instantly to give advice. Would I use him again - without question! More...
Reviewed on Google Maps
Dilen Valaythen
I had a very slow performing laptop and wanted to see if it could be salvaged. Jay did a great job investigating the issue by running diagnostics on the hardware and identified a failing processor. In the end, the laptop could not be restored but the service from Jay great. Would highly recommend! More...
Reviewed on Google Maps
Anthony Goodin
Having recently had Jay fix our pc that had developed a problem during start up, I would have absolutely no hesitation in using Jay again or recommending him to others. He was prompt in his response, had a good understanding of the issue from the start and explained the fix to us throughout the process. An excellent service that resolved our problem quickly. More...
Reviewed on Google Maps
Su Scott
Absolutely first class! Lots of great advice and super communication to de clutter one laptop and resolve issues on another. Couldn't have asked for a better service. Will definitely be returning for all my computer needs. More...
Reviewed on Google Maps
Suze Lisle
Posted a message to Jay over the Bank Holiday weekend and he responded straight away. Even collected my PC on his way home to run diagnostics on it. Great service, would recommend. Thanks Jay! More...
Reviewed on Google Maps
Ama Esin
Very prompt . Thank you for your services . Excellent customer service
Reviewed on Google Maps
Brian Wakefield
Jay has been extremely helpful. We are pensioners and he explained everything in detail for us. Would truly recommend him to anyone.
Reviewed on Google Maps
richard munns
Came out next day. Excellent service. Will definitely use Jay again.
Reviewed on Google Maps
Daniele Leo
Fast service, professional and reliable. Thank you so much
Reviewed on Google Maps
Sophie's Coding Experiment
Had bluescreen issue, computer was fixed successfully and can be used as normal again 👍
Reviewed on Google Maps
Sam Rowe
Jay installed a laptop battery. Genuine parts. Quick at getting back to me - very very helpful. Pleased to have found the company. Will use again.
Reviewed on Google Maps
John Norton
Jay diagnosed and fixed my laptop problem very quickly. Excellent friendly service - thoroughly recommended
Reviewed on Google Maps
Jackie Spry
Answered request for visit quickly, came on time and sorted my laptop making g sure I was aware of all he did. Brilliant Thank you
Reviewed on Google Maps
Chris Quinlan
Repaired MacBook very quickly, kept us updated, excellent service
Reviewed on Google Maps
Alan Cole
I had problem with a backup witch became corrupted, Jay sorted the problem, computer now running perfectly. Thank you Jay excellent work!
Reply from Jay Matthew Computers
Thanks Alan, glad to be of service!
Simon Fuchi
Very impressed. Diagnosed problem with the battery and laptop is working great now. Listened to the issue whereas another potential repairer didn't and seemed to have decided it was something it couldn't have been. I suggest you use Jay.
Reviewed on Google Maps
Jeff Wilkinson
Very impressed with the way in which Jay sorted out my technical glitches, would thoroughly recommend him, great service!
Barbara Goult
Jay provided an excellent service, he helped me with my Apple MacBook which was running slow. He resolved my issues and took time to explain what I could do to prevent problems in the future.
Reviewed on Google Maps
David Creese
Very pleased, Jay sorted out multiple problems on my Apple Mac, in an extremely and efficient manner. Really Recommend
Reviewed on Google Maps
Tushar
Excellent service. Data and Software transfer to new PC perfect !Thank you Jay for prompt service
Reviewed on Google Maps
Abi
Jay came at the time he said he would and was very helpful. He quickly discovered why my monitor wasn't displaying anything and answered any questions I had. Once he discovered the issue was with my graphics card, he let me borrow his until I can get a new one. Would recommend. More...
Reviewed on Google Maps
Bob Smith
Jay, you'r the tops. Must appreciated your service - makes a big difference nowadays to find someone so considerate and knowledgable.Bob
Reviewed on Google Maps
David Kaye
Jay turned up when he said, listened to my concerns and dealt with everything in a very professional manner, I have no hesitation in recommending this professional service.
Reviewed on Google Maps
Lex C
Jay was an absolute star. I thought I'd lost my work computer for good but he managed to recover it and helped me prevent the problem from happening in the future. I would highly recommend him and found him to be professional and knowledgeable. My only comment is he should charge more! More...
Reviewed on Google Maps
What do you love most about your job?
I enjoy helping my clients with their computing issues and I take great satisfaction in getting to the bottom of technical problems. Resolving a seemingly intractable problem and knowing that I've provided a great customer experience are two things that please me, and it's fantastic to have so many returning customers as it provides tangible feedback that I'm providing a valuable service.
What inspired you to start your own business?
I understand the frustration felt when your computer stops working, and I have spent many years developing my technical skills to be able to resolve a whole range of issues. In work environments people usually have technical support on the end of the phone, but there seemed to be a lack of accessible technical support for individuals and small businesses, which is what inspired me to start Jay Matthew Computers.
Why should our clients choose you?
I provide a professional IT support call out service with a proven track record for customer service excellence.
Computer Repairs
Computer Help for Seniors
IT Training
Including Excel for Beginners
Slow Computers and Tablets
I can service and speed up your PC, Mac and Tablet to give it a new lease of life!
Email Support
Setup and support (Sky, BT, Yahoo, Gmail, Outlook, Thunderbird, Mail for Mac etc.)
Broadband and WiFi
Broadband and WiFi setup and support, including advice on weak WiFi signals and slow internet connections
New Computer Setup
Software installation, email set-up, data transfer, anti-virus and anything else you need to get you up and running on a new computer
Computers that won't turn on, or that keep crashing/freezing
Printer support
Microsoft Office support
Virus and Malware Removal
Data recovery
Windows Updates
Forgotten passwords
Bitcoin
Don’t know where to start? I can help!
