Interlet

I feel like I lost days of my life dealing with interlet. They stand out as the most unprofessional, disrespectful, and dishonest letting agency I've encountered. Their actions spoke volumes about their lack of integrity and greed.

TLDR: property wasn’t clean and lacked promised furniture, security issues with keys being left accessible to the public, rubbish left outside by interlet for weeks, failed to protect deposit correctly, tried to keep deposit.

1. The day before I was supposed to move in, they called and said the flat needed painting and re carpeting, requesting I move in a week later despite them knowing I had no where to stay and offering no alternative accommodation. I had to decline this so ended up with an unprepared and less than ideal living space.
2. Despite being told I could collect the keys by noon, I faced a delay of over two hours due to the flat not being ready. Even after finally obtaining the keys, someone was still cleaning inside.
3. The flat wasn’t clean upon moving in (cobwebs/spiders, rubbish in the freezer, stains in the toilet, dirty oven, etc.) - this wasn’t a big deal but the inventory falsely claimed the property was 'very clean’.
4. I was told upon viewing the flat that a microwave and hoover would be provided (they weren’t). It took persistent reminders over 2 weeks to receive an old, dirty microwave and nearly 5 weeks to obtain a hoover. We also had to wait a week for new chests of drawers as the old ones were falling and apart and unusable.
6. A considerable amount of rubbish left by previous tenants was left outside (pic). Despite informing Interlet immediately due to the rat problem it caused, it took weeks for its removal. Then a second load of dumped rubbish during work on the flat above took another week to clear.
8. Security lapses occurred during construction on the flat above, with workers leaving a key accessible in the electricity cupboard outside, granting easy access to the building. As a young woman living alone, this situation made me feel extremely unsafe.
9. Returning to the flat after a week away, I discovered a significant ceiling leak near the electrics. Attempts to contact Interlet's emergency number on a Sunday failed as the number was inactive, leaving me vulnerable in case of a more severe emergency.
10. A gas engineer's visit for the boiler, situated in my bedroom cupboard, led to concerns about potential carbon monoxide leaks, requiring the gas supply to be shut off. Interlet arranged for someone to come out that afternoon. I said I had a very important virtual interview that afternoon and would leave the doors unlocked but would they please not disturb me in the living room. They assured me I would not be disturbed but right in the middle of my interview they rung the buzzer, knocked on the living room door, then repeatedly called my phone.
12. When I moved out, I left it in a far better state than when I moved in. Interlet took 3 weeks to reply about deposit return and said £30 was being deducted for wall painting and £60 deducted for cleaning. deposit. This was contested based on their initial acknowledgment of the walls' condition and the property's initial cleanliness. Over a month after moving out, we still had not seen a penny of our £850 deposit, I requested the undisputed £790 to be returned immediately and notified that I would be opening a dispute with the DPS over the remaining £60. At this point, they refused to return any of the deposit to us as we were opening a dispute. Of course the DPS ruled in our favour and we got the whole deposit back on the 13th of September (almost 3 months after moving out).
13. When opening the dispute with the DPS, we found that that Interlet were late protecting our deposit and didn’t provide the legally required documentation. When I raised this issue and mentioned potential legal action, their response was dismissive and defensive. Although several solicitors were willing to pursue the case on a no-win-no-fee basis, we opted not to escalate further due to the significant time and stress Interlet had already caused me. More...

Excellent service and always helpful!

Reviewed on Google Maps

Great agency, very helpful and great properties.If your looking for the best service and good houses this is the best agency for that. They actually help you so 5 stars for me. More...

Reviewed on Google Maps

I have rented a property with interlet and I have had the best experience with them compared with the previous agencies. They are helpfuland the houses are good standard and maintenance is very fast in resolving your issues. Top service. 5 stars. More...

Reviewed on Google Maps

Amazing letting agency in the heart of Cathays! They were very professional and their management to our student house was amazing. They responded to all our requests immediately and carried out all maintenance tasks very fast compared to the other agencies we have been with. They do actually care about their tenants. Everything ran smoothly during the tenancy and no complaints at all,. Highly recommend them as an agency is Cathays! More...

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