Interdigitate
Newcastle upon Tyne
Newcastle upon Tyne
Interdigitate is a Partnership between Simon Merchant and Scott Mallin – both of whom have extensive experience in telecommunications, outsourcing, regulated and complex industries. Between us, we have served rail, governments, young people, NHS, job seekers, MSK patients, charities and customers of fast-moving consumer goods.
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What do you love most about your job?
Making a tangible difference to businesses, knowing that we've helped someone to succeed.
What inspired you to start your own business?
After many years of putting things right or designing things for companies I worked for, I began wondering why I wasn't doing this for myself.
Why should our clients choose you?
We aim to be a part of your business by offering good value consultancy services that make a meaningful difference to what you do. With our background in outsourcing we have seen many consultants pledge to make savings, chase these down and then leave the operation to pick up the pieces. We work on value add and trust.
Quality Management Frameworks
We can help you to source, build and deploy great value QMFs that allow you invest in the service you offer, motivate those who work for you and evidence your approach to regulators and auditors.
Monitor, measure and improve in a way that benefits your customers and your business.
Process Optimisation
We can help you to take a look at the way you do things and optimize your approach to be more efficient and effective.
We map your processes and help you to get rid of the things you really don't need to do anymore.
Focus on customers and outputs.
Resource/Workforce Planning
If you are struggling to meet demand with the resources you've got or feel a little bloated, we can take a look for you.
Make sure you have the right people, in the right place, at the right time.
Contact Centre Support
With extensive experience in contact centre management and outsourcing, we can advise on all aspects of service delivery - regardless of product or seats.
People, resourcing, tech, channel shift, omni-channel.
Restructuring and Reshaping
If you are having to make difficult decisions right now, ask us to take a look. We will positively challenge you to ensure you focus on the right areas of your business and don't leave operational gaps that are difficult to recover from.
Leadership and Front Line Coaching
Our coaching programs are designed to transform your centralised ethos into tangible action on the front line. We support new managers, managers with new things to do all of a sudden, emerging leaders and front line staff.
