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North Star Cleaning

ME5, Chatham

(74)

Get a free quote from this professional

24 min response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration.

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36 hires on Bark
24 min response time

Videos (1)

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Reviews (74)

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5/5

74 customer reviews

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verified
17 April 2022

Carpet Cleaning

Arrived on time gentleman very polite carried out an absolutely great job on our carpets look and smell very nice .Thankyou

verified
5 April 2022

Upholstery and Furniture Cleaning

I am having them to clean my 2 settees In April they answered my request for a quote very promptly described how they would treat my furniture and how long it will take very nice gentleman to talk to .

verified
22 February 2022

Carpet Cleaning

Brilliant workman everything went according to plan , very pleased with results in my lounge and bedroom they look as good as new.
Would definately recommend to friends and family.
Thank you so much.
More...

verified
9 February 2022

Carpet Cleaning

Was going to clean lounge carpet myself with a vax. After speaking to Karen I was convinced a more substantial machine was required. The deep pile carpet has come up a treat. It had not been cleaned since I moved in 9 years ago and don't know if it had been cleaned previously. It is a cream carpet and although not like new it is a whole lot better than I could expect. Good price and I had the hall carpet cleaned as well. Mathew worked hard and resorted to a bit of manual 'scrubbing' in one area.
All in all, a good service, value and result. I have booked the carpet in for another clean in 12 months.
More...

20 November 2021

100% recommend Northstar Cleaning. out today to clean the fabric seats of my car. Arrived on time, was polite and professional and the end result is superb! They look like new! Very happy to recommend! More...

Reviewed on Facebook

9 November 2021

5* from start to finish. Matt cleaned our 3 piece suite and footstool. Really pleased with the end result although it wasn’t an easy clean for him, sorry Matt. Matt is friendly, efficient and would highly recommend him and North Star Cleaning for cleaning carpets and upholstery. More...

Reviewed on Facebook

8 September 2021

A* from start to finish …… initially spoke to Gary who arranged appointment and then today Matt cleaned carpet and sofa/armchair. Really pleased with end result of both 😀 Matt is friendly, efficient and would highly recommend him and North Star to anyone looking for a good service ….thank you and will certainly be booking again for a years time! More...

Reviewed on Facebook

7 June 2021

Really helpful service from booking to completion Big thank you to Matt for throwing everything in the solution to eradicate nicotine odour on my sofa and chair Great results they both look like new and the odour has gone away Definitely recommend your service to others

Reviewed on Facebook

8 December 2020

They have recently cleaned all my carpets and rug. I've used them for over 10 years now and wouldn't consider anyone else. Gary and Karen are friendly and knowledgeable and Matt makes a lovely job of the cleaning. So nice to deal with a company that takes pride and values customers. More...

Reviewed on Facebook

verified
4 June 2020

Carpet Cleaning

Very professional and friendly over the phone.

verified
20 March 2020

Carpet Cleaning

Matt was great, arrived on time, super friendly, talked me through what he had managed to do and why some stains couldn’t be cleaned.
Would recommend

verified
13 March 2020

Carpet Cleaning

Excellent fast response, helpful and professional on the telephone and very efficient technician. Knowledgeable, friendly and did an excellent job.

11 February 2020

Matt has just finished cleaning my down stairs carpet and it looks like new (smells good too!) really lovely guy and did a brilliant job! Thanks so much!

Reviewed on Facebook

14 November 2019

Top notch service.Gary and Matt were the most accommodating, friendly and professional pair I could ever wish to meet. They sorted out my carpet repair effortlessly. After accidentally burning a hole into the centre of a relatively new and large carpet, it was sorted in no time.I will say to anyone who buys a new carpet, DO keep any offcuts. These guys know a thing or two about how to use them to maximum effect.I can't even find where they made the repair now the jobs done. I keep looking...….. nope, still can't find it.Cheers lads, you've done me proud. Would recommend you to anyone.Keep up the awesome work. More...

Reviewed on Google Maps

1 November 2019

Had matt out to patch a piece of carpet in my front room with reminents of a matching rug, and the job is amazing! Can't even see the join or lines from the patch work. . Absolutely brilliant. Very happy and chatty man, would defo recommend him and North star cleaning! More...

Reviewed on Facebook

28 October 2019

I have used North Star for many years and, once again, they cleaned my house and carpets perfectly. As always, they were courteous and professional and I will definitely use North Star again.

Reviewed on Google Maps

16 October 2019

We’ve just had our lounge/ diner carpet cleaned and it now looks like brand new also our kitchen has a karndean floor which had lost its shine again this looks like new. We thoroughly recommend North Star Cleaning. The staff are fantastic and friendly with nothing being too much trouble. They’re very knowledgeable and reasonably priced. We can guarantee you won’t be disappointed. More...

Reviewed on Facebook

22 September 2019

North Star Cleaning pulled out all the stops for me as I needed to find out if I needed a replacement carpet ASAP due to a claim. He squeezed me in on a Saturday at very short notice and come and did what they needed to do very professionally. Thank you for your service More...

Reviewed on Google Maps

27 August 2019

Where do I start? 2 days after moving into our beautiful new home, the dog decided he didnt like the stair gate. He ripped the carpet from the threshold (photo attached) honestly have never been so upset! I found north star cleaning on Google, after thinking how am I going to replace over £1000 worth of carpet when we had just moved! the quote was reasonable, so friendly on the phone and reassured me he would fix it, I booked in straight away. Today, they arrived! both lovely men who went above and beyond to help me, even moving new carpet that was for a bedroom upstairs for me, as the delivery driver just dumped it! They repaired the carpet first which I was amazed with, then cleaned it. from the previous owners it was filth and its come up brand new, and smells lovely! The repair is barely noticable, it just needs wearing down to blend in more with the older carpet but we can live with that for now. Its 1000x better than a gaping hole eyesore. I will be rebooking for regular carpet cleans and hopefully not repairs! would defo recommend, friendly service! thank you so much once again! More...

Reviewed on Facebook

9 August 2019

I called North Star cleaning to find out if I could get my front room carpet cleaned fairly quickly as my dog had unfortunately had an accident in there. I had tried myself to get rid of the stain but unsuccessfully.Karen was extremely helpful and did her best but could only find a date for days later which I booked. Luckily for me, Karen rearranged some of the appointments & changed to clean the following day from my initial call. Karen was extremely friendly & knowledgeable, She told me a little about the history of North Star and asked me if I had tried to clean the carpet myself. I was made aware that because I had treated the carpet With standard carpet cleaning solution that there was a possibility that the stain could’ve been bleached and therefore may not have come out.The next day by Gary arrived to cleanHe was punctual and very jolly and friendly and got to work immediately.Gary also had to treat another mark which he believed was wax and managed to get both stains out of the carpet. The carpet smell is lovely and the carpet looks just like new.Karen also then phoned me to make payment by telephone & I also booked in to have my carpets in the bedroom and sofa cleaned. Karen sent me an email to confirm the payment had been made and to confirm my second booking.Both Karen and Gary are very helpful, very efficient, very friendly and very good at their jobs.I have no hesitation in recommending North Star cleaning. More...

Reviewed on Google Maps

17 July 2019

After lots of plastering in our house, along with lots of hot people sitting on our sofas, they were sadly in need of a good clean! Managed to get my suite and wool rug done today - brilliant service! Gary was punctual and friendly and when he left, they looked as good as new. Happy to recommend North Star ⭐️ More...

Reviewed on Google Maps

10 July 2019

Karen has been really helpful in providing information about the services available and I decided to have my stairs/landing and front room carpet cleaned. On the day Gary and Matt came and were very professional and helpful in doing what needed to be done for the best clean possible. I was really impressed how much better the carpets looked when they were finished and I shall definitely be using North Star again! More...

Reviewed on Google Maps

10 July 2019

We needed a fairly small but conspicuous worn area of our carpet on one of our stairs repaired. Having provided photos and made enquiry through North Star website, we received a rapid response with advice and quotation for repair by email. This was augmented by a phone call (from Spain!) to arrange an appointment to do the job within the week. On the day, Gary arrived and did the work without fuss and to a high standard. Friendly, helpful and professional throughout. Would not hesitate to recommend for repairs. AW More...

Reviewed on Google Maps

4 July 2019

Had my stairs and landing carpet plus front room carpet cleaned by Gary and Matt Very impressed with the results, especially in our front room! Haven't put the rug that was there back down! More...

Reviewed on Facebook

30 June 2019

We have been customers of North Star for a few years now - and we keep coming back to them because theirs is a friendly and very professional service. They have cleaned our carpets, rugs and three piece suite over the years - and we have ALWAYS been delighted by the results! More...

Reviewed on Google Maps

30 June 2019

Always accommodating, friendly, professional, reliable and do a fab job!! Highly recommend to all

Reviewed on Google Maps

31 May 2019

Gary has been stripping, cleaning and re-glossing my Karndean floors for the last 5 years and is always professional, friendly, efficient and above all, excellent value for money! He does a fantastic job and I wouldn’t trust anyone else to do my floor now. More...

Reviewed on Facebook

21 May 2019

We got North Star to clean the carpet on our stairs and landing, as well as a large rug in our living room. Wow!! I'm not exaggerating when I say that our carpet and rug both look like new again, our carpet has been completely revitalised and is so clean and fresh looking now. Likewise, the rug in our living room is beautiful and clean as well as being soft and bouncy once again. Such a professional service from North Star and fantastic value for money, will definitely use them again, highly recommended. More...

Reviewed on Google Maps

26 March 2019

Great people. Great training.

Reviewed on Facebook

24 February 2019

Fiala got a wash dry and trim. She said she had a great time.

Reviewed on Facebook

24 February 2019

I have been using Charlie's K-9 Camp on and off for a few years since I moved to the area. I do think it is great that when I board my dogs I know they are playing and getting their exercise in.

Reviewed on Facebook

27 September 2018

My dog is always super excited to arrive at Charlie’s and she comes home happy and exhausted. Their staff is friendly, their prices can’t be beat. I’ve referred many people.

Reviewed on Facebook

27 September 2018

My dog is a 50 pound labradoodle puppy with a very sweet demeanor, and he used to get very excited to go to Charlie's for the year I have been bringing him. There was an incident where one of the employees tripped over my dog walking him to the back and broke her shoulder. I was still there doing drop off with him and right after it happened, Cindy yelled at me and told me my dog needed a choke collar. When I apologized and said I would be happy to bring his easy-walk harness and explained I do not use collars that choke him, as I find it inhumane, she told me that harnesses don't work. My dog was in the process of training at Elite Canine and I firmly believe in positive reinforcement and no physical pain for dogs. Cindy did apologize when I picked him up later that day; however, I have had concerns bringing him there ever since. My dog slowly became less inclined to go to the kennel and would pull back towards the car most of the time when I dropped him off. I picked him up yesterday and have seen a complete change in his personality along with cuts in his ear. When I picked him up, his harness was handed to me by Charlie and he was just on his leash with a collar. I called today to inquire about cuts inside of his ear and received no explanation other than he 'probably scratched his ear' after his hair cut. While this is entirely probably, it seems odd no one noticed, as one of the scabs is completely closed already and there were multiple other cuts. I also have concerns over his personality change (hiding from me, not playing with a dog that he knows well, refusal to let a very close male pet him). I also inquired as to how they moved him around (if they use a choke collar) because he was not on his harness when I picked him up and was told that they use what's called a slip leash to move him around. A slip leash is a cloth version and essentially the same thing as a choke collar. I was unaware these leashes were being used rather than his harness, which I have specifically asked be used rather than a choke collar. While this type of training is good for some dog owners, it is not OK with me. That, coupled with an unexplained change in his personality have me very concerned.Disclaimer: this name is an alias, my name is unique and I would like to protect my identity. I can assure you all that I have been to Charlie's for over a year, and will not be taking my dog back. More...

Reviewed on Facebook

31 August 2018

First class service, very happy with results, would recommend

Reviewed on Google Maps

28 August 2018

I could not be happier with Charlie’s K-9 camp. Our dog stayed for 5 nights. I was stressed and worried about boarding my sweet girl since it was the first time but she was happy, healthy and worn out from playing at Charlie’s. The staff is very thorough. When we dropped her off they called our vet to verify a vaccination because it was not listed with the usual name on her vaccination record. When I called to check on her during her stay they were easy to reach and happy to reassure me that all was well. When we picked her up they gave us a goodie bag with delicious cinnamon bread. We really appreciated this after driving all day! The rates are reasonable and their service is great. Our dog was happy and got right back into her usual routine once we got home. We will definitely use them again. More...

Reviewed on Facebook

28 August 2018

I enjoy bringing Brody, my 7 month old pup here! We go for play dates weekly and when we get home he’s usually always ready for a nap! I’m glad I came across this place and highly recommend More...

Reviewed on Facebook

28 August 2018

My 4 year old dog, Cookie, always comes home clean and happy. And it’s not overpriced like Ruff housing. Love Charlie’s. When Cookie hears that she is going to Charlie’s she barks excitedly. I recommend this place to any other dog owner that wants to get good pet service that isn’t overpriced. They also sometimes send you and your dog home with pet treats. More...

Reviewed on Facebook

18 August 2018

Great communication and service

Reviewed on Facebook

10 August 2018

Karen and Gary offer a great service definately recommend North Star x

Reviewed on Facebook

29 July 2018

The folks there are super and pleasure to work with. Our dog comes home from her half day play dates happy and wore out, what more could you want.

Reviewed on Facebook

29 July 2018

Boarded my 2 dachshunds with these kind folks. They made helpful suggestions before my dogs came to stay with them. They seemed to be sensitive to my anxiety of leaving them in a new place. Thanks!

Reviewed on Facebook

23 July 2018

Thanks Gary - excellent job! Punctual and polite, and carpets look great!

Reviewed on Facebook

23 July 2018

Thanx gary fantastic job done today il defo recommend you x

Reviewed on Facebook

23 July 2018

Excellent job repairing our cat scratched carpet, would definitely recommend.

Reviewed on Facebook