Holiday Inn Ipswich Orwell

I have been an IHG member for many years and use the IHG brand for all of my business stays. This stay has got to be one of the worst overnight stays I have experienced, so much so that it would take a miracle for me to stay there again. Checking in was not the best experience, firstly I was not identified as a member, it was I that asked for my points. Next, normally one is told about the hotel, where the restaurant is, timings etc well none of that, it was the feeling of ‘fend for yourself’! I then trundle off to my room (119), in all of my years in staying in hotels, this is the first time I have been unable to find a room (see photo of room directions…..119???) so back to reception for detailed directions. Once in the room, I find it to be very tired and in dire need of a makeover. No tissue (see photo) and thank god I didn’t have to use the iron (see photo) my shirt would run a mile! Then to the restaurant for dinner, I waited for 6 minutes to be shown to a table, there was no one around. I went back to reception to ask, finally I was given a menu and a table. The food was not too bad only strange. I chose calamari to start with, but have never seen anything like it! Clearly constituted! On completion I ask for the bill to sign but was told no need to, again strange. On check out I was presented my invoice and to my surprise I had 3 starters, 3 mains and 3 deserts on there even though I was eating alone. Yes, I was hungry but not that hungry! If it’s their policy not to sign the check when finished eating, no wonder I had issues on check out. Very, very disappointed with this Holiday Inn, if anyone who is reading this is contemplating on staying here, don’t, find somewhere else! More...

Reviewed on Google Maps

Reviewed on Google Maps

Room was practical on the whole, though somewhat dated and worn interior and utilities. Bathroom was sufficient though a squeeze with the toilet. Service was always amiable and prompt. Swimming pool was small but with sauna and steam room. More...

Reviewed on Google Maps

Located with in 5min from town center, staff were friendly and helpful, ample parking (free of cost), and awesome breakfast. Very small toilets (you need to literally squeeze between basin and WC to open the door) More...

Reviewed on Google Maps

The staff were very welcoming and remembered us from previous stays, made us feel special. Nothing was too much trouble for anyone

Reviewed on Google Maps

Good location, friendly staff but 2 star rating for rooms is due to the toilet size being very very small

Reviewed on Google Maps

Comfortable and great service at the restaurant. The chicken sandwich and chips were wonderful. They quickly helped me when I got locked out of my room. I will stay again if I'm back in the area. Thank you so much! More...

Reviewed on Google Maps

Reviewed on Google Maps

Large hotel quite a long way from the centre of town. It was quiet at night, so we were not disturbed at all. There is a restaurant on site, but it' s quite expensive compared to a restaurant approximately 15 minutes walk away.Our room was clean, spacious and well equipped. The bed was comfortable. There is plenty of parking and the hotel is wheelchair friendly. Hotel staff were friendly and very helpful. More...

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

- Rooms and corridors need updating. Very tired decor and peeling paint work.- No working air conditioning in the room.- No cot for my child. Requested in advance and received a message to say we would be given one but received another message on the day of our arrival after setting off to say no longer available.- Pool area and changing rooms dirty- Incredibly slow service at the on-site restaurant and very expensive food.- Expected the hotel and rooms to be basic for the price paid but too many issues and didn’t feel that we got value for money during our stay. More...

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The checking in and out process was quick. Staff were friendly and helpful. The room was clean. The facilities available were good but we were not there long enough to enjoy it.

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Last minute getaway so glad we picked holiday Inn Ipswich. Staff very polite and helpful. Excellent room with walk in shower. Breakfast 1st class lots of choice and helpful and friendly staff. Leisure facilities excellent even if I spent most of the time in the jacuzzi. Location ideal very near park and ride. If that's closed on a Sunday no 13 bus goes to town from Tesco superstore which is only 10 min walk from hotel. Would highly recommend hotel More...

Reviewed on Google Maps

This hotel is dirty. Walls are smudged with some cleaning detergent but you can see the smudged stains. I might have been unlucky but our room had sellotaped shower head, paint pealing of the of the door, un ironed upholstery on the bed and broken lock on the window so we could not open it. The view of was of a building site followed by dual carriage way. Dirty floor in the swimming pool whit food crumbs on the lounger. To summarise: disgusting. More...

Reviewed on Google Maps

Not a flash hotel , know that from the price , but the rooms are very dated and run down , expected to turn on the TV and get Terry&June from the '70s

Reviewed on Google Maps

This site automatically adds a gratuity to food ordered at the bar and taken by yourself to your room, without warning or authorization from room guest.

Reviewed on Google Maps

On the whole, it was a good stay in a convenient location.Believe it or not, despite finding at least one in most big towns, this was my first time staying in a Holiday Inn. .. Like most Holiday Inn's, the external appearance is tired, dated and in need of some attention.The internal aesthetics improve, with the rooms being fairly modern and presented well - however before getting into the room, you have to walk the corridors which don't appear to have been refurbished since originally installed in the 70's...Like most hotel bathrooms, it's far too small, the shower screen is next to useless and the bathroom floor floods (and leads to the floor, door and everything else getting damp and starting to deteriorate).The bedroom was big enough and there was ample space to work.The gym was fairly typical for a hotel gym - dated machines in need of maintenance, but better than nothing. Surprisingly, whilst the gym is free for hotel guests, there are people who pay to use it which I can't quite believe.The restaurant didn't have table service until 1830 - however you can book food via a QR code - however this didn't work. After getting the attention of a member of staff, he was more than happy to take the order and was really helpful and friendly.Plenty of parking - no fighting for spaces like some hotels.It's by no means the best, but for the price and convenience, I'll definitely return. More...

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I really enjoyed my stay at this hotel. The room was comfortable and clean, the staff were polite and welcoming and I found the ability to order food through an app really handy. I would definitely stay there again and recommend - I was only there for the night but considering I don't normally sleep well at hotels I was pleasantly suprised. More...

Reviewed on Google Maps

Well located hotel where the dog was welcome to stay with us. The pool was a great bonus and late checkout of noon meant we could enjoy the amenities without the need to rush. Every member of staff we meet were so friendly and helpful. Breakfast was great including a variety of options and very attentive staff. They fussed over my little boy with offers of fresh pancakes before he even sat down. We are already planning our next stay. More...

Reviewed on Google Maps

Reviewed on Google Maps

This is the best holiday inn we have ever used. Always kind happy and helpful. Just a joy to use. Great team of staff.

Reviewed on Google Maps

Good location, very typical holiday Inn. Neat reception friendly staff but the rooms are very tired and the beds feel old and bumpy. Good choice of breakfast.

Reviewed on Google Maps

When I booked the room I wanted it to be close to the pool but it wasn’t near at all but the staff were helpful and did move me. However the next room had a fault with the extractor fan which stayed on all night!I was moved to room 112 on my last night and I would be happy to stay in that room again when I rebook.The staff were very good and hotel very comfortable with lovely food I would definitely recommend it. More...

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Arrived and was not recognised as an IHG member. Was told the hotel was sold out so had to accept a twin room that I had not booked. Bathroom was so small you had to shuffle past the door to get past to close it. State of corridors was dreadful. Paid a premium hotel price for a worse than budget standard hotel. Absolutely avoid... More...

Reviewed on Google Maps

Only had a meeting but that was ok

Reviewed on Google Maps

slow service poor manners long food wait waited over 2 hours and the foot is appalling

Reviewed on Google Maps

Reviewed on Google Maps

I stayed in this hotel for 2 days because it has a pool, but I wanted to enter the pool for 2 days, every time I got the answer that it was full, the last time I came at 7:30, they said it was closed. never worth it again

Reviewed on Google Maps

I’ve had no issues with hotel, staff or food, good location with plenty of parking spaces.The breakfast was very good, I ordered porridge with milk, not concerns and great to be hot. I really couldn’t fault my stay and would recommend and if working in the area again will stay.Thank you More...

Reviewed on Google Maps

Had an excellent stay lovely room and the leisure facilities were great,the breakfast was very good and the staff were brilliant would definitely recommend this hotel

Reviewed on Google Maps

Comfortable stay, convenient location. Staff friendly.

Reviewed on Google Maps

Great stay, friendly staff looking for me all the time, especially Danni at restaurant and Laura from reception, good food. Looking forward to come again!

Reviewed on Google Maps

A grat 3 day stay

Reviewed on Google Maps

Another excellent stayDanielle is an absolute dream, always a big smile and welcome

Reviewed on Google Maps

Rooms were fine, bathroom was tiny mind. Can't complain about staff at all, lovely people. Location is about 3 ish miles from town centre so pretty good. Please make sure you register your car when you arrive, I only realised AFTER 1st night as the reminder in the room was tucked away from plain site! I asked the reception if I'd get fined or anything and she said "probably but let us know and they'll sort it" I really hope that'll be the case coz it really was a lovely stay. The sausages served at breakfast are unreal, I wish I asked where they got them from. All other food and drinks are cracking too. Pool is lovely, never used the gym but looked decent enough, sauna nice, hot tub nice but steam room out of order! More...

Reviewed on Google Maps

Entrance and public areas are good the rooms are very very poor mould in bathrooms cracked grubby sink dirty carpet and curtains breakfast was fine location ok

Reviewed on Google Maps

Reviewed on Google Maps

Lovely friendly staff, great facilities, clean, situated in a great place with pkenty of parking ,also dog friendly. Good value for money, I' ll be going again happy to recommend The Holiday Inn Ipswich. More...

Reviewed on Google Maps

Great place to stay, very helpful and pleasant staff everywhere.Breakfast was great with a good selection.Only criticism was size of bathroom even in Premium rooms.

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I drank absinthe here with an awesome bartender and the ferrier located behind the hotel that makes horseshoes for the locals. What a cool place where you could see people walking horses like we walk dogs! Take some time to talk to the staff and then go look around town! More...

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The room was really nice. Clean and comfortable. Our booking didn’t show on the system, the staff took a long time to sort out problem. Food wasn’t good quality

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Lovely lunch!

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The best hotelUnique

Reviewed on Google Maps

Very tired looking a bit like the service

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