Leeds, City and Borough of Leeds
794 customer reviews
Carolann Swinburn
Friendly, smiley staff, comfortable bed in nice room, loved being able to use the swimming pool and sauna, gym was well equipped, ( included in the price), would have given 5** review but housekeeping was lacking in the room, bedside units had lots of dust behind them, only discovered this when I had dropped a pen behind it and had to pull the unit away from the wall, drinking glasses had not been cleaned from previous evening, they had been left on bedside units, but saying this we would stay again.
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Angela Graham
Excellent service
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Hotels.com reviewer
Room and bathroom starting to feel a little tired but hotel in excellent location and would still visit hotel again.
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Hotels.com reviewer
Staff were helpful and the room was perfect
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Matt Debouge
Good hotel service, friendly staff
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Hannah Fuller
We go to swimming lessons at the pool here and they are fab.
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Alison Davany
Great party night with DJ and good atmosphere. Lovely food. I would definitely recommend. Drinks very expensive.
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Hotels.com reviewer
We had a lovely time we only booked a couple of hours before we got there. When we arrived the carpark was full. They have another carpark available but because of traffic and road closures it took us an hour to get to it. A two min drive away normally. We mentioned it to the receptionist and we got a free room upgrade. Something we did not expect but it was a really nice touch the room was lovely and made our stay that bit more special. All the staff we came across wheee very polite and friendly. We would definitely recommend the hotels to friends and family. More...
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Klaus vranchie Loon
Very relaxing
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Kelv
Great place, had our Christmas do here and the alcohol was on par price wise so couldn't grumble. Place was very clean and the staff were excellent.
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Jo Scothern
Staff friendly and helpful, really nice rooms and the best breakfast anywhere!
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TripAdvisor Reviewer
Retied here after a day of meetings and before an 8AM flight. The staff was friendly, but I did not have a chance to explore the area nearby nor did I have a chance to eat in the hotel, though the bar looked alluring. I usually don't leave reviews for overnight stays because I don't have a lot to say that would be helpful, but in this case I wanted to leave a review because found the room to be really quite nice. More...
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Gregor McAneny
A bit scruffy compared to other hilton hotels but friendly service and excellent location
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TripAdvisor Reviewer
Moz on reception and Jack in the restaurant were great at their jobs polite, friendly, welcoming, thorough...they stood out to me. I stay in hotels on a weekly basis and thought these two deserved a shout out. my stay a pleasant one. For that reason alone I’d stay again. Great service, lovely room, perfect location! What’s not to like. More...
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Lise
Good place to stay, near the train station, lovely rooms,great showers and lots of pillows, food wasnt bad either!
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TripAdvisor Reviewer
Booked a suite as a very last minute treat for my children and I to celebrate my 50th birthday together. Superb service from booking to checkout; delighted with the room on the 12th floor (wonderful views) and the thoughtful touches found on our arrival despite having only booked that morning! Super cocktails in the bar and friendly, helpful staff. Lovely to be able to relax in the health suite - although pool & jacuzzi were a little colder than comfortable. Breakfast was amazing with plenty of choice; hot and tasty. Great to be able to leave luggage at reception so that we could enjoy our last afternoon in the city unhindered. Thank you to everyone involved in making our stay memorable :-) More...
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David Moore
Well located and decent bar/restaurant. Rooms are pretty good. My only gripe is that whoever designed the car park must have driven a smart car, as it is ridiculously tight and it might be worth parking elsewhere if you have a large car
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Raymond Wodi
Lovely
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TripAdvisor Reviewer
Recently stayed there. Room was nice and clean. Staff very helpful . Great place to relax in the pool, visit Leeds. Breakfast is ok with a mixed range of Choices of pastries, English breakfast, cold meat. However, in some instances , the staff don’t replace the breakfast items e.g cheese, pastries or fish or even the sauce like mustard ...on the breakfast buffet. When asked, staff will mention it’s finished. Not a great response especially if it’s on a daily basis. Tea is not served on table. You have to prepare tea and bring the teapot to your table. That’s not something u would expect to do in a 4star Hilton Hotel. If you go after 8am, limited choices. Hope it improves and meet Hilton Standards like other hotels.||Overall I had a nice stay except for the breakfast experience. More...
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TripAdvisor Reviewer
Hubby booked a suite as it was a treat for my birthday and we were meeting up with friends from leeds, arrived a bit early Friday but the lovely receptionist said we could store our luggage, came back at 3pm , room was fantastic and spacious, complimentary bottle of wine, sweets, cold juice drink, what a nice addition, omg loved the bath, so huge & deep, little toiletries, bathrobes, slippers all pleasing extras, wow the bed was so huge & comfortable, we had seating area & table, table had succumbed to a bit of wear & tear, breakfast was superb with loads of choice, loved the staff t shirts, found all the staff greeted us with a smile, were polite and helpful, would we come back? Absolutely
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Agatha Chingono
Beautiful
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TripAdvisor Reviewer
The hotel was great and the staff were excellent. I was away for a two night business trip and attended a conference at the hotel. Everything ran smoothly and the event was enjoyed by all. The gym was great too! More...
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TripAdvisor Reviewer
My Mum and I had a fantastic stay at the Hilton Leeds City Centre. I took my Mum to see a concert as a birthday treat! On arrival we managed to get a parking spot onsite with no issue! The spaces were tight but it was fine as I drive a fiesta! Room was spacious, modern, bed was really comfortable and we had a cake and a birthday message for my Mum in the room! We used the pool and jacuzzi which were lovely! The pool water temperature was warm and it was very relaxing! Breakfast was delicious with a good range of food choices! Staff were all friendly, professional and helpful! Hotel was in a perfect spot only a few minutes walk in to the town centre which was great as we attended a concert at the First Direct Arena! We will definitely return to this hotel, thanks for a fantastic stay! More...
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TripAdvisor Reviewer
Stayed here twice now on business trip. Hotel in great location for exploring Leeds shops and restaurants and more.Breakfasts are ok, average from what I’ve experienced. Rooms are very comfortable and clean. The price rate you get for the room varies widely, stayed here with 3 other colleagues and we had all payed a different price. Reception staff are quick and efficient.Gym is good.My only word of caution to anyone is the car park, soooo tight and scary.Just milli metres to spare, when going down the exit ramps, not a pleasant experience.In summary good hotel and I would return. More...
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TripAdvisor Reviewer
I have stayed at the Hilton Leeds City a number of times and but this was defiantly the best. The room was clean and fresh and perfect for what we wanted. We arrived early than the stated check in time and the staff were happy to look after our bags until we returned at the correct time. The staff were friendly at all times during our stay and always happy to help. I will be returning if i stay in Leeds again. More...
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Hotels.com reviewer
Very friendly and helpful staff, our room was very clean and comfortable, breakfast was extremely good with plenty of choices, only 1 downside the reception toilets had loose taps and not enough toilet paper
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Hotels.com reviewer
Good service restful hotel convince of being central very enjoyable
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Homer Harriott
Great service great food
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Elaine Riley
Hotel fabulous all staff very friendly and could not do enough for us room was great
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Barry Faulkner
Great hotel good central location
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Ant Lah
Easy to reach and within walking distance from the outskirts. If parking nearby, make use of the hotel service that offers a discount in the nearby car park - Trinity, although mainly valuable if staying for a full day. The hotel itself has good meeting rooms and the restaurant food whilst limited, is of a good standard. If attending a meeting and there is a buffet meal, there can be a wait, depending on the size of the group as well as the range of food items. The meeting rooms however are well sound insulated and serve their purpose well. More...
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TripAdvisor Reviewer
Thank you so much to Danny (the concierge), he always makes sure I am well looked after in getting everything out of my car or back in my car for the business events I deliver at The Hilton. Nothing is ever too much trouble for Danny.||Also thanks to Janet, Bridget, Steve and Joanne. You all make our repeat visits to The Hilton a lovely experience. Yes we are there to work however you make everything run so smoothly for us. We really look forward to coming back every month to deliver our events at The Hilton because of your great customer service. More...
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TripAdvisor Reviewer
After an upsetting 8 hour drive, it was so refreshing to see a happy smiling face to greet me at reception. Thank you Aidan. The level of attention to detail from checkin to check out with superb. The little gesture of a bag of haribo and pillow spray out a smile back on my very tired face. Breakfast is pretty epic also! Oh and the pizza for dinner is a must try! Thanks again guys. Still smiling now while typing this. More...
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Jim H
Ive always looked forward to staying here when I come to Leeds. Nice bar too
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Sanjay Vydianath
Good location. Nice restaurant. Slightly ageing conference facilities. Friendly staff
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Howard C
Bit pricy for the average quality
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John W
Comfortable beds - friendly staff
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TripAdvisor Reviewer
Room was nice, was 2 minute from the centre all the bars and pubs. Staff very friendly. Good to be a hilton member as you get late check out too. Would definetly reccomend for somewhere to stay after a night out as its close to centre. (Alot cheaper on a Friday than it is on a Saturday) More...
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TripAdvisor Reviewer
When we arrived in the hotel, our room was not yet ready, but the young man at the reception was very friendly and said he'd make sure it was in a short while. We decided to have lunch at the bar anyway, so by the time it we were done eating, everything was in order.|Our suite was nice and we especially enjoyed the premium internet we were offered.|Also, the hotel is near to the main railway station of Leeds. Must say you don't hear the trains, so no problems there. You can easily reach the hotel through the south entrance of the railway station. Take the stairs up and when coming outside, turn right. The hotel is just a few steps further;|We'll certainly stay here again whenever we visit Leeds in the future.|Service was impeccable and we thoroughly enjoyed our stay. More...
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TripAdvisor Reviewer
I have spent the last 2 days training at the Hilton . The facilities are always brilliant and the staff amazing .||||Today upon hearing a conversation between my colleagues that a member of our group was vegan, the next break began cake had been brought out for us . ||||Polite, friendly and amazing as always . They are a credit to the company . More...
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TripAdvisor Reviewer
We came to Leeds for a quiet weekend away, relaxing in the pool, a little shopping and dinner out. We arrived at Hilton Leeds City and were greeted and checked in by Hashim, Hashim was so friendly and went above and beyond to help with every possible need. The room was lovely and what you'd expect from a Hilton (don't get me started on my very disappointed trip to The Queens Hotel the month before!) A comfy bed and amazing breakfast! Hashim was the highlight of the trip and delivered amazing customer service that will make us come stay again. More...
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Hotels.com reviewer
The stay was required due to going to a concert in Leeds. The excellent facilities and service at the hotel made for an overall memorable experience.
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Ross Wilkin
Excellent service and great breakfast.
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TripAdvisor Reviewer
We visited the hotel due to its great location! The rooms were fab and the views over Leeds were lovely. The reception staff were very helpful and friendly, especially Mos, who went out of her way to make us feel welcome! A massive thanks to Janet who also helped us during our stay. Janet is an absolute star and showed us true Yorkshire hospitality. Thanks again for such a warm welcome. More...
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TripAdvisor Reviewer
We stayed here for a 3 night city break. The location is great. Next to train station but no noise or smells from the trains. Good size room, with small bath but good shower. Iron and board, well stocked coffee tray. The bed was a good size but very hard, set my bad back off. You are only 2 mins walk to city centre and Trinity Shopping Mall. We didn’t book breakfast as £20 seemed a lot so I can’t comment on the quality. Hotel was warm, clean and the rooms were well maintained. We will be booking here again as we really enjoyed Leeds. A fabulous city. More...
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TripAdvisor Reviewer
We stayed here in November whilst attending a festival in Leeds.|For us this was an all round good pick: price wise we thought this was really reasonable for a city centre location. In addition the hotel offered parking at a cost of £15 per night.|We stayed in room 1106 and we were pleased with the room size and cleanliness. Our only criticism would be the heat in the room -despite turning the aircon unit down completely we were constantly boiling so had to open the windows.|Other than that, all positive. We were able to check in early, leave the car in the car park after check out and had no issues with noise from inside or outside the hotel. The bed was also super comfy.|Would definitely stay here again when visiting Leeds. The hotel is a 5 min walk into city centre and is close to the train station. More...
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Hotels.com reviewer
Hotel staff were great, maid kept room very clean but bed was uncomfortable and made my back ache.
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Hotels.com reviewer
Facilities were great, very clean. Slow service at the bar with only one person serving. Had to three times to get towels in our room and still dint get a full set.
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susan naisby
Lovely place. Great shower and comfy bed. Great Veggie breakfast
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John Stamelos
All excellent. I stayed at the hotel for lots of days because my girlfriend's company sent her for a short term job. After we booked the hotel for the first time (one week) we did the same another 2-3 times. In other words after our first time there, every time after we didn t look for another hotel except Hilton as we were very pleased. Even for the noise that most people complain we didn't have any problem. Breakfast was perfect as well as the fitness center for those who want to keep their training program on track. Something last, dear Hilton members, can you tell me where i can find these wonderful pillows :) I need one or two of these pillows for sure.cheers More...
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