Fresh Cleans
RG1, Reading
(42)
Fresh CleansRG1, Reading
(42)
Fresh Cleans provide high quality house cleaning services in Reading.
Book your house cleaning service online in just 60 seconds.
We provide reliable cleaners and dedicated phone support to ensure the best possible service.
Verified business
42 customer reviews
Tracy Hughes
End of Tenancy Cleaning
From the moment I booked this company I was disappointed, I should’ve known that on the day of my booked end of tenancy clean, (for my mother who has dementia & moving into a care home!
), they wouldn’t turn up and true to form, they did not turn up.
The incompetence started when they couldn’t get my email address on the booking correct, despite me emailing a few times to clarify my email!
Then their booking portal says “cash” (at the time of clean) but I was told on the morning of my booked clean, “we don’t take cash” and I was supposed to figure out that I should’ve changed “cash” to “card” & input my card details.
On the morning of the booking, they call and tell me the cleaners are running late. Then another call to tell me that actually there are no cleaners and they couldn’t get hold of anyone!
I would avoid this company like the plague. They turned, what I thought was an organised and stress free day for my mum, to an absolute nightmare.
More...
Reply from Fresh Cleans
We sincerely apologise for the outcome of this morning. Unfortunately due to staff illness, there were touch points which are routinely made that were missed from our admin team, and then illness on the morning from the cleaner made it very difficult to organise another person with short notice. This is not the way we like to run our company, and if given the opportunity, would very much like to make it up to you. Please call to speak to us and we will gladly help you and your mother in future. Kind regards, Katie - Fresh Cleans
Roseline
I had a deep clean by Fresh Cleans and from start to finish I have been impressed. They organised everything to a time suitable to me (I have a busy schedule) and the communication was excellent. The cleaner was friendly, had all the equipment and left the place looking absolutely fantastic, I had lost hope for my oven after Christmas, but it has come up looking gleaming! Thanks so much. More...
Keith
Had a great clean by a friendly lass, on time and knew what she was doing. Place looks great now, thanks and Merry Christmas!
Trevor
Prompt and frienly service with great attention to detail, got them to clean oven in prep for Christmas time as well. High stadard of cleaning. Recommend them for anyone last minute needing help. More...
Deidre
Cleaners were friendly, had many products I hadn't even heard of - stronger than my usual stuff, did a great job! Will use again.
Joe Wang
House Cleaning
Fresh Cleans was very prompt with accepting the job and I was able to book the cleaning in within just a few days. They did an amazing job in cleaning the place, would definitely recommend and use them again in the future.
Clare farthing
House Cleaning
Professional and efficient service
Maxine Austin
House Cleaning
Takes all the admin out of finding a cleaner!
Tola
Deep Cleaning Services
From the onset of my contact with Fresh Cleans, they were very accommodating and helpful and friendly.
The cleaning staff were more direct but still friendly and approachable.
The jobs I requested was done to a good standard.
Some areas could have been improved but overall I was pleased with the bathroom and my oven clean.
More...
Andreas Gavrielatos
End of Tenancy Cleaning
Very easy and flexible in arranging the appointment. Very professional job.
Jennifer Searle
House Cleaning
Really prompt and professional response. Very happy with the standard of service.
Caden
Great service, will use them again for Deep Cleans.
Doreen
I am very pleased with the cleaners work carried out in my home, great attention to detail and good communication from the office and a friendly cleaner, she brought all the products and got on with things. Asked me if there were any particular things to focus on and has really made a difference over the last few weeks with her visits. More...
Peter Claridge
House Cleaning
Very good communication from Francois and very responsive on phone and email. I needed a house clean, especially the bathrooms which had a lot of limescale build-up. The cleaner brought wipes and sponges but I had to provide everything else including the limescale remover. The clean was average and made the house a bit more presentable. More...
Chloe
Fresh Cleans helped get my flat back in order after a party, would highly recommend and will use them again next time!
Tracey
I had my clean today by Violeta, she was absolutely lovely, she did and amazing job the bathrooms were spotless , and she really went above and beyond, very happy please tell her big thank you from me!
Dan
Great customer service from start to finish, would use again.
Shamad
Prompt and listened carefully to my request on cleaning my kitchen and bathrooms. Professional service, I will tell my friends to use this company for cleaning.
Neil
Deep clean carried out to a high standard, will now use them bi-weekly as very impressed.
Julie
very good service, looked after me well, never been let down by freshcleans, very grateful thankyou. julie.
Arona
Great work cleaning my oven, thanks very much!
Derek
Booked a clean to help my elderly mother. Polite and reliable service, my mum is happy with the clean each week.
Katie Unwin
Quickly called me back, organised everything in detail to provide exactly what I asked. Cleaner knew what jobs I needed when he arrived, friendly and hard working. Would happily recommend.
Edie
I had an end of tenancy clean with Fresh Cleans and the results were amazing. I have pets, and the carpets look back to being brand new. They cleaned all the kitchen appliances and got rid of all the limescale on the taps. I am now sad to be moving out! More...
Sarah
Friendly and did a good job. Booked last minute and happy with service.
Judith
Very helpful person on the phone ran through everything with me. Cleaner was friendly and had all the stuff with her. I just let them get on with it, would recommend and will use them again.
Claire P
Thank you so very much Fresh cleans!! HAve been let down by several other providers in the area and you really looked after me for my first job and then since then with the weeklies for the last month. I will be using you on the regular now More...
Ashley
Really good experience with Fresh cleans - always prompt and reliable - Thank you, Ash
Peter
We have been using Fresh Cleans for well over a year now and we have been very happy with their services and professionalism. Would highly recommend!
D Coetzee
I have been using Fresh Cleans for some time and they have always giving professional cleaning service! i would recommend them every time.
Debt Connect
We have our regular cleaning service through Fresh cleans, excellent quality and service.
Hannah
Katie and her team are amazing! They do such a good job and I’m always happy with the work they do. Excellent communication. I used them for an end of tenancy clean which was a challenging job but they worked hard to get it all done in time for my new tenant. Thank you More...
Bruce
House Cleaning
Just brilliant! 2 hours every 2 weeks to do those silly cleaning jobs, like the front of cupboards, and doorframes etc. that I just don't get around to. Thoroughly recommended.
Robert Mcewan
End of Tenancy Cleaning
Excellent service from the team
Reply from Fresh Cleans
Thanks very much! So glad we could help :)
Prisha
Really pleased with Fresh Cleans and the quick turnaround. Perfect service and great value. I shall be keeping for a long time. Will be recommending!
Oliver
Excellent service and very thorough. Really good value and will reccomend to friends and family.
Amber
Katie and her team did such an amazing job on my end of tenancy clean. Got my full deposit back and to be honest after I saw the place so clean i then started thinking I did not want to move out. 10/10.
Jane
Thank you for the brilliant clean and the extra help organising Katie and team! Will recommend, Jane.
Emily
Amazing! Thank you so much for your high quality clean and the gesture of sweeping the front/rear outside the house for free :) :)
Martin
Outstanding big move out clean. The cleaners were hindered by mould everywhere in the house but despite this it looks amazing! ! Appliances and oven look like brand new. They turned up early and left after the quoted time without increasing the price. Very thorough. I would genuinely highly recommend this company for future jobs and would defiantly use again! More...
Mia
Katie organised our first regular clean to perfection, apreciate the quick turn around, and the friendliness :)
Sean
Great service and a breath of fresh air! Will defiantly be recommending
Do you bring your own equipment and supplies?
We are able to supply all the cleaning products, or use products provided by the customer if they have a preference.
What do you love most about your job?
Speaking to customers, the satisfaction of the 'before' and 'after' photographs. Helping people to fulfil their cleaning requirements and building up a good working relationship with long term clients.
What inspired you to start your own business?
Being able to utilise my knowledge to help others, working towards building a great cleaning team and having the right work/life balance. Being in a role that is customer focused and sharing my passion for keeping things sparkling clean!
Why should our clients choose you?
We are friendly and understanding, we are happy to help and discuss all the little particulars that are so important to our customers. Communication is key, and we are focused on a happy outcome at every job!
Can you provide your services online or remotely? If so, please add details.
Customers can get quotes online from our website www.freshcleans.co.uk and can book this directly with no hassle.
What changes have you made to keep your customers safe from Covid-19?
PPE and minimal contact when entering any property. Always abiding by social distancing measures.
house cleaning
Hoovering, dusting, cleaning the kitchen and bathrooms, we can visit your home once a week/fortnightly or monthly to help you keep on top of all those weekly chores. We can change bed linen, put on the washing, we are happy to help in any way we can.
end of tenancy
Providing a full End of Tenancy cleaning service, which can include oven cleaning, window cleaning internally, carpet cleaning, insides of all cupboards including the fridge. We will clean the washing machine and/or dishwasher and leave things to the highest standard. You will then wish you weren't moving out!
maid services
We can work with you to provide additional services such as laundry and ironing, setting up a plan of jobs/areas to focus on each week.
carpet cleaning
We have professional carpet cleaning machines that will have your home looking fresh and demolishing any nasty spills or stains.
deep cleaning
For that seasonal spring clean, or one off blitz, we are here to work in your home from top to bottom, paying extra attention to detail in each room. Tackling limescale in the bathroom, wiping along all skirting boards, making sure no cobweb is left behind.
