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Fairview Estates

Multiple locations

(161)
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‘19 Certificate of Excellence, 2019

About

Fairview Estates is a professional and vibrant company with nearly ten years' experience in lettings and sales. We provide a quality service for vendors, landlords and tenants, using our local expertise to secure your perfect property. Today's property market is fast changing and with this in mind we aim to provide a service that caters to a modern lifestyle.

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1 hire on Bark
6 min response time

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Reviews (161)

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4.5/5

161 customer reviews

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17 February 2024

Reviewed on Google Maps

17 February 2024

Beware of Unprofessional Conduct: My Experience with Fairview Estates I recently had the unfortunate experience of dealing with Fairview Estates, a letting agency that left me deeply disappointed and frustrated. Here's my story: I was in search of an apartment near my friend's place, and upon their recommendation, I contacted the landlord, Platform Housing. Platform Housing directed me to Fairview Estates, who were managing an upcoming rental property. Despite my keen interest and consistent follow-ups over a two-month period, Fairview Estates only granted me a viewing of the apartment after significant persistence on my part. However, to my dismay, they awarded the apartment to another applicant, despite assurances that my application was equally eligible. What transpired next was even more disheartening. Fairview Estates responded to my concerns in a dismissive and unprofessional manner, citing reasons such as a lack of urgency in my application and failure to highlight my situation during the viewing. This couldn't be further from the truth. I had been in regular communication with them, even arranging for a friend to view the apartment on my behalf due to travel commitments. Moreover, I made it abundantly clear that I was well-acquainted with the property and its surroundings, as my friend resided nearby. The viewing was merely a formality for me, and I promptly confirmed my interest and submitted my application upon receiving feedback from my friend. It's evident that Fairview Estates' decision-making process lacked transparency and integrity, ultimately resulting in favoritism towards another applicant. Such behavior is unacceptable in any professional setting, let alone in the realm of property management. I urge anyone considering renting through Fairview Estates to proceed with caution. Their disregard for fairness and professionalism should serve as a warning sign to prospective tenants. As for me, I will be taking my business elsewhere and ensuring that others are made aware of my unfortunate experience. In conclusion, Fairview Estates' conduct falls far short of acceptable standards, and I cannot in good conscience recommend them to anyone seeking rental accommodation. Reply to the owners response: See the below email from your staff. “You had someone view on your behalf who carried out a video tour, there was no mention from them the urgency of your application. They could see other interested parties on the day and didn’t highlight your situation to us.” What does it mean? If the urgency was mentioned, Then you would have favoured my application? “Throughout our interactions with you, our team has maintained a high level of professionalism. While we understand your disappointment, we respectfully acknowledge your feedback.” I have to sent almost 5 plus emails to get a response from your professional staffs. Now I understood, it is not only the staff, the entire organisation has very low standard of professionalism. I hope the readers too understand the same. PS: I won’t stop it here. I will wait for the response from Platform housing and will take it to the next level. More...

Reviewed on Google Maps

15 February 2024

Beware of Unprofessional Conduct: My Experience with Fairview Estates

I recently had the unfortunate experience of dealing with Fairview Estates, a letting agency that left me deeply disappointed and frustrated. Here's my story:

I was in search of an apartment near my friend's place, and upon their recommendation, I contacted the landlord, Platform Housing. Platform Housing directed me to Fairview Estates, who were managing an upcoming rental property.

Despite my keen interest and consistent follow-ups over a two-month period, Fairview Estates only granted me a viewing of the apartment after significant persistence on my part. However, to my dismay, they awarded the apartment to another applicant, despite assurances that my application was equally eligible.

What transpired next was even more disheartening. Fairview Estates responded to my concerns in a dismissive and unprofessional manner, citing reasons such as a lack of urgency in my application and failure to highlight my situation during the viewing. This couldn't be further from the truth. I had been in regular communication with them, even arranging for a friend to view the apartment on my behalf due to travel commitments.

Moreover, I made it abundantly clear that I was well-acquainted with the property and its surroundings, as my friend resided nearby. The viewing was merely a formality for me, and I promptly confirmed my interest and submitted my application upon receiving feedback from my friend.

It's evident that Fairview Estates' decision-making process lacked transparency and integrity, ultimately resulting in favoritism towards another applicant. Such behavior is unacceptable in any professional setting, let alone in the realm of property management.

I urge anyone considering renting through Fairview Estates to proceed with caution. Their disregard for fairness and professionalism should serve as a warning sign to prospective tenants. As for me, I will be taking my business elsewhere and ensuring that others are made aware of my unfortunate experience.

In conclusion, Fairview Estates' conduct falls far short of acceptable standards, and I cannot in good conscience recommend them to anyone seeking rental accommodation.
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Fairview Estates
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Reply from Fairview Estates

Thank you for your feedback. We appreciate the time you took to share your thoughts publicly. However, we believe it's important to address some of the points you've raised. At our company, we provide a tenant find service for Platform Housing. While our representatives may inform us of interested parties, our involvement typically extends to offering reference services only. In certain cases, such as the one in question, we were instructed to list the property on platforms like Rightmove for public viewing. To ensure transparency and fairness, we schedule viewings on a first-come, first-served basis. However, applications are thoroughly reviewed, and details are forwarded to Platform Housing for final confirmation. Regarding the specific property you inquired about, we received over 30 enquiries and conducted 10 viewings, including yours. Each viewing resulted in applications, all of which were meticulously reviewed. Unfortunately, on this occasion, we were unable to proceed with your application, and you were duly informed. As a business, we strive to uphold fairness and ethics throughout our processes. It's essential for us to avoid any resemblance of favouritism and to treat all applicants equally. We cannot prioritise one individual's circumstances over another's. Many applicants expressed their enthusiasm for the property, emphasising its suitability to their needs. Your viewing was not merely a formality; it was a crucial part of our comprehensive evaluation process for prospective tenants. Throughout our interactions with you, our team has maintained a high level of professionalism. While we understand your disappointment, we respectfully acknowledge your feedback.

10 February 2024

Reviewed on Google Maps

19 January 2024

I am very pleased with the service I received from Abigail Pugh and the rest of the team. It wasn't an easy journey for me to get my house, but Abbey you were there for me and my guarantor all the way. You were quick to respond and made the process lighter. I am also happy to have met a very kind landlord through you guys. I love my new home. Thank you Jake for the viewing though I arrived a bit late 😊 More...

Reviewed on Google Maps

12 January 2024

The best estate agents experience! Prompt replies to enquiries, updated on availability of property and confirming of viewing, regular correspondence and quick completion of successful tenancy. Highly recommend to others to utilise Fairview Estates services More...

Reviewed on Google Maps

5 January 2024

The whole application process was so simplified. Fairview is really good at what they do.

Reviewed on Google Maps

5 January 2024

The application process was seamless and swift. I highly recommend 👌

Reviewed on Google Maps

25 December 2023

Reviewed on Google Maps

11 December 2023

We arranged an appointment for Fairview to view our property for possible selling purposes but they failed to turn up. After waiting an hour and half we rang and were told the appointment hadn't been put in the diary and that they thought we'd cancelled. Not a very professional service.

Reviewed on Google Maps

11 December 2023

Fairview helped me find and purchase a suitable investment property which they now manage on my behalf in a warm and professional way. If you’re thinking of investing in Nottingham, the sourcing service is definitely worth considering. Aaron has great local knowledge and is trustworthy. A premium service. More...

Reviewed on Google Maps

11 December 2023

Really great team, easy to deal with and great communication

Reviewed on Google Maps

4 November 2023

Horrible service. Misleading and negligent agents. Would not recommend.

Reviewed on Google Maps

12 October 2023

An excellent team who were friendly, professional and polite. All my enquiries were met with understanding, and the staff have gone out of their way to provide answers. Each stage of the process was handled efficiently, smoothly and in excellent time. I'm very happy with my experience all round. More...

Reviewed on Google Maps

12 October 2023

Fantastic communication and service, smooth process throughout, would recommend!

Reviewed on Google Maps

25 September 2023

Reviewed on Google Maps

26 August 2023

Fantastic service from Abbey from start to finish, really helpful and friendly and answered all of my questions along the way. Would highly recommend them. They are not an agent local to me so arranged to travel to my area to show the property too. Really cannot fault the service they provided getting me into my new rental property. More...

Reviewed on Google Maps

1 July 2023

I couldn’t recommend Fairview Estates highly enough! Abbey and Amy, in particular, have helped made the whole process of renting as smooth, easy and stress-free as possible. They were always so quick to respond and were very reassuring and caring throughout. A solid 5/5 service! 🙌🏼 More...

Reviewed on Google Maps

30 June 2023

Very fast & efficient with great customer service. Especially Abbey.

Reviewed on Google Maps

25 June 2023

Very happy with the service I receive, never had a problem & prompt payment 5*

Reviewed on Google Maps

25 June 2023

Aaron always show his professionalism and kindness not only to the landlord, but also to the clients. Moreover, his team will answer your query promptly all the time. I’ll show my thankful to Aaron, Amy and Abbey who always are enthusiastic to their work. More...

Reviewed on Google Maps

25 May 2023

Recently moved out of a rented property these were in charge off & our experience with fairview was poor. They sent an email basically accusing our dog off fouling etc without checking the facts & indeed it was another dog by another neighbour,we phoned ask for a gate key never got one I had to climb over a wall twice to get in & finally tried to charge £60 for a oven clean which needs replacing & was better when we moved in so a said we would go to court we got an abrupt email back but they backed down. We own to properties & would never use fairview Estates. More...

Reviewed on Google Maps

18 May 2023

They are a fantastic company with excellent staff. There front of house is second to none. Help full and very professional staff.

Reviewed on Google Maps

1 May 2023

Nice to speak with you ! Best regards !

Reviewed on Google Maps

1 May 2023

This is my first time working with a letting agency and was far more easy than I had envisaged. The agents are so approachable, personable, friendly and down to earth. Very prompt with responses, very helpful and accommodating for a smooth home move. Lovely ladies! Highly recommended. More...

Reviewed on Google Maps

1 May 2023

I’m a landlord and have been working with Fairview for the last 6 years and I have always found all of the staff to be professional and attentive I would definitely recommend them.

Reviewed on Google Maps

1 April 2023

Straight forward and really helpful

Reviewed on Google Maps

1 April 2023

Reviewed on Google Maps

1 March 2023

I have used Fairview Estates to manage my property for the last 2 years. I can honestly say I’d be lost without them! I had no experience in managing tenants and property so was relieved when I found Fairview Estates. They make everything incredibly simple and just get on with doing things in the background which allows me to focus on other things however I’m always consulted before any big decisions are made. I mostly deal with Abbey and Amy who are both so lovely and very efficient, nothing is ever too much trouble. I’ve never had any issues or problems using this company so would highly recommend Fairview Estates to anyone! More...

Reviewed on Google Maps

1 March 2023

Fairview Estates were very good, efficient and quick. A special thank you to Abbey for her help and support, and being such a friendly, approachable voice at the end of the phone, it means a lot.

Reviewed on Google Maps

1 March 2023

Excellent experience with Fairview Estates, very helpful and efficient.

Reviewed on Google Maps

1 February 2023

Fairview and Amy in particular, we’re very diligent in the management of a new tenant, and ensuring everything was in order for their move in date - important for me as an overseas landlord and I know I’m in great hands! Thank you!

Reviewed on Google Maps

1 February 2023

This was a very positive experience for me, Fairview were very professional and quick to respond and help when necessary. I would highly recommend.

Reviewed on Google Maps

1 February 2023

We’re really happy with the service we’ve received from Fairview so far, as well as the property itself. It’s been kept to a very high standard and all communication has been very clear and easy so far. Amy has been very helpful since moving in and made life as easy as poss. Would recommend More...

Reviewed on Google Maps

1 January 2023

Excellent process, very helpful and efficient during it. Couldn’t be better 5*

Reviewed on Google Maps

1 January 2023

Reviewed on Google Maps

1 December 2022

Reviewed on Google Maps

1 December 2022

Extremely liked service

Reviewed on Google Maps

1 November 2022

I am very pleased with Fairview Estates. I have been with them many years and they have managed my rental property very effectively. Excellent communication and advice, and always very professional. More...

Reviewed on Google Maps

1 November 2022

Great property managers. They have made the whole processing of letting my property easy & straightforward. Would recommend.

Reviewed on Google Maps

1 October 2022

Abbey at Fairview was amazing!! I had literally the best customer service from her. She helped me find my home.

Reviewed on Google Maps

1 October 2022

Process of application was straightforward and stress free.

Reviewed on Google Maps

1 October 2022

I would highly recommend Fairview Estates for letting out your property, they were very quick to respond to my original enquiry and attend to take photos of the property. After the initial visit my property was advertised within 24hrs and let within a couple of weeks. There has always been someone available to take my calls and answer any queries and all of their staff are open, honest and friendly. More...

Reviewed on Google Maps

1 October 2022

I have let through Fairview for the last 4 years and am very pleased with how the property has been managed through them. Highly professional where nothing is too much trouble . They offer a dedicated personal service which I value and have not found elsewhere. More...

Reviewed on Google Maps

1 October 2022

Fairview estates have been amazing! So helpful, so efficient and really lovely customer service. Thank you to Abbey in particular for answering all our questions and helping us through the whole process!

Reviewed on Google Maps

1 October 2022

Reviewed on Google Maps

1 September 2022

Great communication Really helpful throughout Highly recommended

Reviewed on Google Maps

1 August 2022

Good service, fast response, staffs are friendly & helpful.

Reviewed on Google Maps

1 July 2022

Abigail Pugh is an outstanding professional, who made my moving process simple and fast. Thank you.

Reviewed on Google Maps

1 July 2022

Reviewed on Google Maps

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