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Crystal Shine Cleaning Service

Nottingham, Nottinghamshire

(66)

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1 hour response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

We provide bespoke domestic, commercial and industrial cleaning services. We can clean on a daily, weekly, fortnightly or monthly basis, or just as a one-off, whatever suits you. We accommodate your needs and put YOU first, we believe it will make a difference to your morale.

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Icon/Elite Pro Created with Sketch. Elite Pro
36 hires on Bark
1 hour response time

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Reviews (66)

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4.5/5

66 customer reviews

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Verified
21 April 2021

House Cleaning

Review based on a one-off clean: The manager of Crystal Shine, Charmaine, called me to discuss my needs for the cleaning job and was a pleasure to deal with, providing flexible options. The two cleaners who carried out the work were efficient and thorough. They brought their own equipment and products and were polite. I would recommend, and would use them again in the future. More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Emma for taking the time out to leave us a review, the cleaners appreciated your kind words and your kindness towards them also. It was a pleasure working for you.

Verified
5 March 2021

House Cleaning

Lovely service, SUPER efficient and really nice and friendly.

Verified
26 February 2021

House Cleaning

The cleaner arrived 2 hours late without a prior notice, I had to call the office to confirm whether they were coming at all. Cleaning was also not done properly, some areas I'd specifically asked to clean were not cleaned (stains on the shower enclosure glass, dust under the bed, on windowdills and skirting boards, kitchen cabinet doors were sprayed with wax, but not polished). Not satisfied with the service at all. More...

10 February 2021

Job complete was professional and thorough. Unfortunately the staff were 2 hours late and needed multiple phone calls to confirm arrival. Poor punctuality aside a good service. More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you for your feedback Keven, Points noted, I am sorry the girls run late on this occasion. we will continue to work hard to improve in that area. as you know sometimes in life the unforeseen circumstances occurred. Please book us again we will make it up to you with 1hr free clean

Verified
12 December 2020

House Cleaning

Very friendly and very helpful

Verified
11 December 2020

House Cleaning

I put post on and 5 mins later, I was on the phone booking appointment. The phone call was very friendly and helpful and explained the break down cost I. e how much per hour and what's extra but still a good deal money wise and definitely tell my family and friend to hire this company More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you very much for taking the time to leave us a lovely review

Verified
3 December 2020

House Cleaning

Excellent service and very pleasant team. A tenanted house which had been left in a poor state was thoroughly cleaned and left sparkling. Would definitely use Crystal Shine again. More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

We are so grateful for your honest review Many thanks Jo

Verified
22 November 2020

House Cleaning

Cleaned to a very high standard. Excellent workers, very efficient and respectful

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you very much Angela for taking the time out to leave us a review, much appreciated.

Verified
5 November 2020

House Cleaning

Came super late and charged me 54 for one rooms clean. I asked to move my Fridays clean as she offered for them to come again . I realised I had a previous appointment and asked to move it to Thursday . I was told I’d be reached by noon but no response. More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Hello Vivian i am sorry that you feel this way. we have clean for you many times and you was always happy and you never give us a review on those many happy moments but only because you change your original date, we try to fit you in on another date at short notice and the cleaners arrive when we could fit you in and you was still happy with the clean but yet you off to come here to write negative about the time they arrive despite we did everything to make you happy. the price is always be the same as you have paid for all your other cleans from us.

Verified
14 October 2020

House Cleaning

Hi, here is Rita. I saw the information of Crystal shine cleaning via Bark and rent them for cleaning. The first day, they cannot come, but the next day, they give us the priority to be the first one. And also they give us a discount. they clean in my flat from 10am to 3 pm, it's pretty clean. and the cleaners did work very hard. the kitchen is pretty clean now. I'm so sorry I just give a review. I pretty recommend this company, it's pretty good. Thanks More...

Verified
24 September 2020

House Cleaning

By far the worst cleaning company I have ever had the misfortune of using. AVOID AVOID AVOID.
The list of complaints I have is far too long to list but here are a few points:
1) arrived several hours late, with no call or warning or apology. Just turned up several hours later
2) incredibly and painfully slow. I don’t know if it is incompetence or just laziness
3) the 2 ladies who turned up ended up having a big argument about who would do the vacuuming. Neither wanted to do it. Not very polite or professional
4) left a massive stain on the carpet. Their bleach and other products leaked onto our carpet
5) they tried to get even more money out of us by stating the normal price of higher than what we agreed in person.

Overall really really bad. Literally the worst cleaning company I have ever used by far. Please use my lesson and avoid these incompetent lazy terrible people. I am not one who normally writes angry reviews online but I am so disgusted that I felt I should warn others. Basically: AVOID!!!!!!
More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

You are not speaking truth here. you are a very dishonest person, The girls did a very good job but you wanted to slave drive them but it dont work like that Mr Mohammed, honesty in life is very important. I am leaving this to the most high GOD who sees it all.

22 September 2020

Charmaine and her wonderful team provided a deep cleaning service for my dad’s bungalow. They are efficient on time and the cleaning was second to none. Will definitely be booking Charmaine and the team for a follow up clean. My dad was extremely happy with the results.
Thanks again guys.
More...

Verified
7 September 2020

House Cleaning

Called last friday as just moved into a new house that needed cleaning and disinfecting ASAP. Charmaine was very friendly on the phone with all my questions and calls. Soo happy they managed to work something out to come the next morning. 3 loverly ladies came and blitzed the house. Looked soo much better and cleaner that I could put my bare feet on the floor. Great work ladies and thanks again. Krystal and jade More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Krystal for taking the time out to leave us a review. I am very delighted to know that we has been a great help to you and Jad. Our motto is that we are always proud of a job well done. Many thanks from the Crystal Shine Crew

Verified
28 August 2020

House Cleaning

Requested a house clean at last minute. Charmaine was helpful and pricing was fair and competitive and we were booked in at short notice and a convenient time.

The cleaners did a great job . It did take a little longer than booked for, but the cost was commensurate with the additional time needed.

The team turned up on time and worked hard to get the house sparkling again.

Many thanks Charmaine and your team.
More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Rebecca for taking the time to leave us a lovely review, much appreciated

2 August 2020

I booked them to clean the carpets in my elderly mother's house. They did a great job. Owen worked flat out to get the whole house finished on the hottest day of the year and remained friendly and professional throughout. I was very pleased with the result. More...

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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you very much Sue for taken the time out to leave us a review. We are always proud of a job well done.

26 November 2019

Very professional and performed at a high standard

Reviewed on Facebook

22 November 2019

Rated highly for: Quality, Value, PunctualityI had crystal shine cleaning service doing my end of tenancy clean, the house was spotless everything was like brand new. I was able to get back my deposit and my landlord ask me for there details. Happy to recommend them to anyone. Thank you guys. You did a brilliant job More...

Reviewed on Google Maps

15 September 2019

They are amazing professional and friendly. I would definitely recommend them as we've been with them for over a year and we have no complaints only praise for what they've done for our house in the Beeston rylands

Reviewed on Google Maps

31 May 2019

Great cleaning service, polite and trust worthy, I have been using them for 2years and I never find any fault with them. Charmaine is very nice. they always do a high standard clean in my house every two weeks. I would recommend them to any one looking for a good cleaning company 100% More...

Reviewed on Facebook

Verified
24 April 2019

House Cleaning

This service was excellent and will be using them in the future.

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Ann for your lovely review. Glad you’re happy with our service

Verified
19 April 2019

House Cleaning

The team did a fantastic job cleaning my house. Thank you!

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Rebbeca for taking the time out to leave us a review, much appreciated. Glad that you are happy with our service

Verified
20 March 2019

House Cleaning

Turned up late first time, did a good clean when here but then didn't turn up for repeat. Disappointing.

Verified
18 March 2019

House Cleaning

really disappointed as despite having arranged they did not come in time, after 10 calls and each time they were on their way, the appointment was booked for 9. 30 as I was having a family gathering at 6pm, they finally arrived at 4pm, rushed the job, charged the full amount - job done mediocre and the lady phoned a few days a go to say I had made an enquiry , so not really organised. Maybe a 1 off. More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Hello Illa Pujara I am sorry that you feel the need to write a review in this fashion. You as us at last minute to book you in for a clean on a Saturday, I told you that we can fit you in on the Saturday but it will be extra and the timing is not defiant . we got to your home at the time we could you, first your house is a very big house and the room you ask us to clean was extremely dirty, the bathroom took me 2hours as it not been clean for 2 years even you yours was saying it was very bad and you not happy it got so bad, it too me 2 hours to get the bathroom looking almost like new , there was so much dust in the bed room I got seriously ill after cleaning your home, we make such great difference to your home and only because you ask for more discount and I couldn't give it to you. this is why you feel to come and make this review to get revenge. the other day when I call you, you said to me that I didn't give you a discount and I reminded you that i was suppose to charge you £17.50 per hour and I did already give you discount and charge you £16 per hour as it was a Saturday weekend I couldn't charge any less

31 January 2019

Had the Crystal Shine cleaning team in to do a deep clean on my house that I have neglected due to being so busy. When I walk in my home after the team had being I could believe my house could have look so good. Everything was shinning. My window sils was back to white and shining. My bathroom was like brand new My kitchen was shining. The cleaners are very hard working and professional. I would recommend these guys. Charmaine came out and give me a price. All was done as promised I am very pleased. More...

Reviewed on Google Maps

31 January 2019

I had Crystal Shine to do a deep cleaning in my 4 bedroom house. The house was spotless and my bathroom was shining like new. Couldn’t be happier. Highly recommended. Friendly staff. More...

Reviewed on Google Maps

21 December 2018

They did a very good job of my apartment. Everything was shining. Lovely cleaners very professional. Couldn’t have ask for a better service.

18 December 2018

Disgraceful company, i booked no one arrived, and review keeps getting deleted. Very shabby company, 1 more is the least i can put.

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Where and when did you book us. You never book us you lair. You never use our service. You have a cleaning company of your own. Why are you doing this. You don’t know anything about our service so why are you saying this.

31 October 2018

I have used Crystal Shine cleaning for my home. Both as an initial clean and for fortnightly cleaning. They have been great. Good communication. Good rates. Good service. Highly recommended and very trust worthy. I was shocked on how clean the bathroom came out. Couldn't be happier. More...

Reviewed on Google Maps

23 October 2018

DO NOT USE THEM... they initially told us it was £15 per hour for a deep clean and £13 per hour for a standard clean so we booked a cleaner for 2 hours. they then said it would take 3 hrs which I was find with but they stayed for 4.5hrs. I then proceeded to pay them and they told me it would be £160. they said it was now £20 per hour per person!!!! I refused to pay more than my initial quotation. what a scam!!!! More...

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

You are the lying scammers you asked for a deep clean to clean a 3 bedroom house I told you it was £16 per hour per cleaner for the deep clean the. £13.50 per hour after that. You book 2hrs. I said to you is that 2 People for 2hrs or one person. You said 2hrs. I said that not enough. 2 people come for 1 hrs each they, when they get there they told you it will take about 3hrs each and you said that’s ok they should go ahead. Your house was that filthy the 3 hrs each still wasn’t enough they told you this. You then ask them to go on for a further 2hrs. That make it 5hrs each. When you supposed to pay now you are saying you don’t ask for 2 cleaners. If you did have an honest intention you would have told them that you don’t ask for 2 cleaners only one. You ask them to do the job then you refuse to pay. You are thief and a daylight scammer. I have the information here on text that I told you is either 2 people or one person. You should stop going around and stealing people! You shouldn’t have the two cleaners do the job and then refuse to pay as you shouldn’t have told them that you only want one wha. You see two turn up.

30 September 2018

Hired them for a end of tenancy cleaning. They showed up, quoted a reasonable price same day I called. We scheduled the cleaning for day before the move. Arrived early, cleaning was very thorough. Would happily recommend to anyone. More...

Reviewed on Google Maps

Verified
22 September 2018

House Cleaning

I left the mini "army" of cleaners to do their hour's worth of cleaning
I came home in time to see them finishing off
It made my life a bit less stressed at that moment in time because I have done a lot of travelling. .and things had been sliding at home More...

31 July 2018

Crystal Shine Cleaning did a great job on the house I vacated. I got rid of some furniture which had to be smashed up by the rubbish removers and they made a right mess. Also an old house and hard to clean. After Crystal Shine cleaned the place was sparkling. Cupboards, bathroom, everywhere. Smelt fresh as well. A brilliant job. More...

Reviewed on Google Maps

31 July 2018

Really efficient and reliable. Would recommend and use again.

Reviewed on Google Maps

31 July 2018

Needed an End of Tenancy clean as students had left the property in quite a state; i am so glad i found you guys. The house looks amazing considering the amount of work that needed to be done. 5 stars thank you!

Reviewed on Google Maps

31 July 2018

I highly recommend the services. We use a regular domestic service and it’s been very good quality service.

Reviewed on Google Maps

31 July 2018

We needed an end of tenancy deep cleaning of a bathroom, to be done at very short notice, as we had been let down by another company. Crystal Cleaning fitted us in quickly, were very professional, and the job was done to a very high standard. We were very grateful More...

Reviewed on Google Maps

31 July 2018

I had Crystal Shine to do a deep clean was absolutely delighted at the service they provide very polite and accommodating, it was so nice to wake up to a clean house as l am disabled and struggle to daily house hold chores .

Reviewed on Google Maps

31 July 2018

Very good

Reviewed on Google Maps

Verified
26 July 2018

House Cleaning

Arrive on time, professional and a good eye for detail. I would definitely recommend this company to friends and family.

Crystal Shine Cleaning Service
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Crystal Shine Cleaning Service

Reply from Crystal Shine Cleaning Service

Thank you Anthony for taking the time out to leave us such lovely review. Thank you so much

23 July 2018

Brilliant service from start to finish,nice polite staff,nothing was to much trouble. My windows and frames are sparkling and my oven like new(I had seriously neglected it).
I would recommend Crystal cleaning to anyone.
More...

Reviewed on Facebook

23 July 2018

On time with a great attitude. So helpful and did everything exactly as per instructions - better even! Kind and very fair. Highly recommend.

Reviewed on Facebook

23 July 2018

Absolutely brilliant! No fuss, just got on with the job and I came back to a beautifully clean home - every book and cranny! Was over the moon! Thanks so much x More...

Reviewed on Facebook