Contact Security Services Ltd

Having reached out for some support with my home security, a call and meeting was arranged within 24hrs. The team are super friendly, so efficient and I wouldn't hesitate recommending to any person or business needing additional security for their home or business!

Reviewed on TrustPilot

Contact Security have been great to deal with, George carried out a home visit and quoted us within the next few days, from then we then proceeded with the alarm install. Thomas carried out the install along Ellie. They were both very friendly and asked where I’d like the cameras positioned as well as advising the best place for these. They were able to get the main alarm panel installed exactly where we wanted it and had everything installed within around 4 hours with no fuss or mess. They gave me a good run through of how to use each product and got me all set-up on the apps. Contact Security have been great so far as they have already attended to replace a faulty part which I wasn’t even aware of. It’s good to know they are monitoring and keeping on top of their systems. All of this and all for a great price! More...

Reviewed on TrustPilot

Gary always pleasant and competent. He explained to us about using the app very well. He had to come back a few days later as our conservatory door kept activating alarm however it was quickly rectified.

Reviewed on TrustPilot

"Get a quote in minutes" not in my experience. Having completed "Get A Quote" form so far heard nothing. Given enquiry economic quotation 1 - 3 CCTV cameras this perhaps of low value to Contact Security Services.

Reviewed on TrustPilot

Have been a customer for over 9 years and service has been flawless to date. Recently upgraded our system to be ready for when the land line is no longer in use for police response. Thought the last system was good as never missed a beat, however the new system is so far ahead! Great service when changing the system over and all well explained and set up, so easy to use. Can’t believe how useful having full control and notifications on the phone actually is. Would highlight recommend More...

Reviewed on TrustPilot

Very happy with the new system. The system was explained in detail & fitted on time & without fuss Have been a customer for many years at my former property and have always been satisfied with the cost & service provided

Reviewed on TrustPilot

Fantastic service, competitive prices, engineer very quick and knowledgeable. Highly recommended and you'll not be disappointed.

Reviewed on TrustPilot

A really good company. If you have an issue they are quick to respond and very helpful. The system is very reliable. Would seriously recommend them

Reviewed on TrustPilot

Incredible service once again, after being out of our premises for 2 years due to ongoing works. Contractor left us with a bricked alarm panel and cut cctv wires. Huge thanks to Pam who managed to work round my availability and to Thomas and Ellie for their commitment to get the job completed. More...

Reviewed on TrustPilot

Highly recommended Contact Security Services. Explained everything to me put app on phone and went through how it worked. Nothing was a bother tidy workers. Thanks Thomas and Ellie.

Reviewed on TrustPilot

Excellent, friendly service from start to finish. I couldn't have asked for more.

Reviewed on TrustPilot

Regardless who I deal with in the company and when, I receive the same friendly, excellent service. I feel as though I'm talking to an old friend who really cares.

Reviewed on TrustPilot

Could not fault this company and would highly recommend. Very efficient, courteous and nothing too much bother, explained the system perfectly and did not take long to instal. Very happy knowing I can contact them at any time if I have a problem. More...

Reviewed on TrustPilot

Great company, very polite and knowledgeable staff, turn up when they are suppose to and alway clean up after themselves. Would definitely recommend this company for all your security needs

Reviewed on TrustPilot

Fantastic service not only when things are going well but also when there was a small hiccup. Resolved with fantastic service from start to finish

Reviewed on TrustPilot

Thomas provided excellent service and very customer focused.

Reviewed on TrustPilot

First class service from start to finish

Reviewed on TrustPilot

Allways in a great service. Their staff are very helpfull and friendly.

Reviewed on TrustPilot

Another great service provided from the team at Contact with recognition for loyalty and efficient delivery of work required on our system. Well done again Contact and of course including the office staff who arranged the whole thing to happen. More...

Reviewed on TrustPilot

Have had cameras for past 3 years and decided to get house alarm,george came out to survey my house and explained what i needed because i have a dog and cat,george was very professional and friendly which is important to me,contact security came out to install alarm both engineers were very professional and friendly plus the girls in the office were amazing,a big thank you to everyone at contact security

Reviewed on TrustPilot

We have been with Contact for somewhere between 15 & 18 years and have had 2 upgrades and a few alterations done to our system over this time.
They never let you down and the staff are are always polite and willing to help you in any way possible, personally I cannot recommend them highly enough. More...

Reviewed on TrustPilot

Friendly, helpful staff with clear understanding and knowledge of their field. My recent upgrade was quick and easy and the communication throughout was excellent.

Reviewed on TrustPilot

No hassle consultation, and cameras were installed in in under 4 hours with absolutely no hassles or mess. Very professional and explained instructions perfectly. I would highly recommend this company. There’s no price to high for price of mind. More...

Reviewed on TrustPilot

I would recommend Contact Security without hesitation. This is the third house where we have installed a Contact alarm. From the initial meeting with George who provided excellent advice, through to the installation team of Thomas & Ellie, who were tidy workers leaving no mess, the whole process was seamless.

Reviewed on TrustPilot

Excellent communication from first contact through to installation of CCTV system. Fabulous customer support. Highly recommend

Reviewed on Facebook

Great service as always.
Been using these guys for 5/6 years now and.the engineers are always friendly.

Reviewed on TrustPilot

These guys were great from start to finish. Initial meeting to discuss options, where all possibilities were discussed, allowing us to agree the best solution. Then the team that came to install couldn't have been nicer and more obliging. Great system fitted and the house feels totally secure. Have recommended these guys already as was such a good job More...

Reviewed on TrustPilot

Very good. Definitely recommended.

Reviewed on TrustPilot

Excellent customer service, the engineers were very professional and extremely pleasant, would highly recommend this company.

Reviewed on TrustPilot

Very well explained and probably one of the best home security services.

Reviewed on TrustPilot

*** Update ***
The managing director from the company got in touch the day after I posted the original review to explain the administrative error that had lead to my system not being serviced. He mentioned that they'd started a full audit of all customers to check for other similar mistakes and was very open and honest when he said they'd found a couple of others. Everyone makes mistakes, but Contact Security seem to be learning from them.
George offered to migrate the system free of charge to a WiFi capable system to help with the fact I no longer have a land line for the alarm to operate over correctly and to make up for the missed maintenance.

*** Original Post ***
I inherited the system when I moved into my current home 6 years ago. The system works fine as an alarm, but while paying £17.99 every month for the last 6 years my system hasn't been maintained since 2019. I'd assumed this was due to COVID, but according to their website:
"Our engineers are still servicing and installing while ensuring that all Covid-19 safety guidelines are adhered to." More...

Reviewed on TrustPilot

Great company, customer service is always a focus.

Reviewed on TrustPilot

Highly recommend great service

Reviewed on TrustPilot

Amazing service. This is my 2nd alarm is as may houses. Always great reliability and service. The guys who install and then service can’t be nicer.

Would always recommend

Reviewed on TrustPilot

Had the team send out an engineer to update me to the app for my system Thomas and Ellie arrived promptly and showed me the app and talked me through it fantastic service always on time friendly and professional recommend this company and it is alarm system been with then 3 years never been let down never had any issues alarm system and batteries changed every year 5 star service

Reviewed on TrustPilot

Been with this company for years. Highly recommend there services

Reviewed on TrustPilot

Always easy to deal with and give excellent value for money. We have used contact in our last 3 homes.

Reviewed on TrustPilot

Very happy with installation. Very helpful in getting the app on our mobile phones, and it's a pretty easy-to-use system. Reasonably priced.

Reviewed on TrustPilot

Prompt and friendly service.

Reviewed on TrustPilot

Speedy efficient service.

Reviewed on TrustPilot

Service completed - great communication before the visit and on time.

Reviewed on TrustPilot

We have had nothing but excellent service and experiences with contact. We’ve been a customer for about 6 years and recently needed our panel removed, which was done by really well and professionally. I’d definitely recommend contact security to anyone. More...

Reviewed on TrustPilot

Great service engineers very helpful nothing is a problem would recommend no problem

Reviewed on TrustPilot

Great company, great cctv security and alarm system, fully explained, easy to use. I can operated the full system by mobile anywhere in the world. Any issues they are a phone call away, I feel more secure and would recommend them to anyone looking to secure any property

Thank you More...

Reviewed on TrustPilot

Been with Contact for many years and they’ve just installed in our new house.
Excellent service as usual.

Reviewed on TrustPilot