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Consumonics Ltd logo
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Consumonics Ltd

Morden, Surrey

(64)

Get a free quote from this professional

Get a free quote from this professional

‘19 Certificate of Excellence, 2019

About

We are a national Television Repair company with repairs centres nationally. We repair all types and sizes of televisions. We also undertake a fiar amount of warranty / insurance repairs.

2 hires on Bark

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Reviews (64)

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4.5/5

64 customer reviews

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15 March 2020

Very experienced and helpful engineers
Sorted my problem over the phone within 10 minutes without ever visiting whereas a local TV guy said he will charge £75 for it.
Really appreciate the help and guidance from Consumonics.
Thank you
More...

23 February 2020

Brilliant staff, very helpful
Sorted my problem within 40 minutes

21 December 2019

RepairTV team has been superb
The driver was a very charming and helpful

8 November 2019

Very helpful when i visited their workshop
They replaced the aerial socket on my TV and offered coffee while i waited
Very nice gentlemen

24 October 2019

Customer service was appalling as agent was totally patronising and very unprofessional. Apparently my tv issue was the first and as a result the money i paid was non-refundable. So very disappointing to say the least. More...

Consumonics Ltd
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Reply from Consumonics Ltd

Hi James, Thank you for your feedback Your TV requires a Video board. This part is no longer in production from LG, so we looked for used and refurbished parts for your TV but it is not available for your model either. We do not control part manufacturing and thus are unable to support any further on your repair job. In relation to your callout fee being asked to be refunded, our staff was correct to advise that it is not refundable. This is the cost of our service of callout, any diagnosis and attempted repair and the return of your TV. This cost to you also comprises of the cost we incur in running the business including staff wage, insurances, fuel, our time, and other expenses. We like any other business have to charge our customer to operate and use our resources to serve them. Unfortunately, these resources come at a cost which is shared among us and our customers. We like any other business cannot provide a free service where we incur the cost of the operations. That way there is no point in having a business altogether. You have paid for a callout service that includes collection of your TV, any possible and simple repair and delivery. If parts are required or any labour that exceeds this fee and you decide to proceed with the quote then your callout fee also becomes part of the total balance. If you decide at any stage you do not wish to proceed OR if the parts are no longer available, then we can return the set to you or send it for safe disposal but our cost to you (callout fee) is not refundable unfortunately. We appreciate that this is not the information you were intending to receive but our refund policy and terms of service are displayed on our website for all customers to read. (see links below) https://www.repairtv.co.uk/trading-standards/ https://www.repairtv.co.uk/refund-policy/ Further to your complaint regarding the service agent being patronising and unprofessional. We understand from the call log that Hamad was the call handler and he has advised that the discussion leaned towards what you felt after you started to behave condescendingly towards our staff. Which none of our staff members will appreciate including me (Tariq Ahmad -Managing Director). However, we do apologise if this had started based on any misunderstanding between both of you. We are sorry you feel that way about our service and have not been left satisfied. We will look into how it can be improved. If you have any further questions, then feel free to contact me via e-mail on ineedto@repairtv.co.uk. Please include your job number G7317 as reference. Best of regards, Tariq Ahmad

17 July 2019

Better to buy new instead the service is very poor and I am not satisfied with the kind of service.

Consumonics Ltd
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Reply from Consumonics Ltd

Hi Edwin, We are sorry to hear that you are not satisfied with our service. Can you kindly state your job number or the problem you had faced in our service? You are welcome to call us anytime on our customer service number and ask for Hamad, so we can see where we fell below your expectations. You can also write to us at ineedto@repairtv.co.uk We look forward to hearing from you. Thank you

Verified
14 June 2019

TV & AV Repair

Very helpful . Kept you updated all the time . Work was very good . Would use again i needed .

Verified
3 March 2019

TV & AV Repair

Very good service. Full report of fault received together with cost of repair. Reasonable turn around given parts had to be ordered. would recommend this company.

20 February 2019

Had our Samsung repaired
Engineer was on time for pick up and delivery
Very impressed with the efficient and quick service

25 January 2019

great customer service and a quick turnaround

7 September 2018

They were clear in explaining the repair process and were quick to have it back to me within days

2 September 2018

Brilliant service. Happy to recommend

31 August 2018

My LG TV went faulty and gave no picture but sound was thereThey quoted a callout fee of £69. For this they came to collect it and advised that the TV needs backlight LED and quoted a repair of £80 + £106 for parts and labour minus my callout fee. They had it repaired and delivered within 4 days and gave me a 5 months warrantyI was pleased with their honest and quick service and for that they get my 5 stars More...

Reviewed on Google Maps

30 August 2018

Very helpful staff5 stars from me

Reviewed on Google Maps

30 August 2018

I manage various properties and have been using their services since 2015 now. During this period, they have always been punctual and efficient in dealing with the repair. Their customer service is very helpful and supportive, and their repair quotes are very reasonable to other companies I have tested in the past.I would definitely recommend and its useful to have their number in your phoneWell done Consumonics :) More...

Reviewed on Google Maps

16 August 2018

Quick and honest service
I had my panasonic DVD repaired

29 July 2018

The service was good overall, slight delay on part delivery (7 days) but I guess its the manufacturers who control part availability
But very professional through and through More...

23 July 2018

Very good service overall. £60 for the whole repair

21 July 2018

Repaired and returned within 2 days, great service

14 July 2018

Hamad and Diego were very helpful, repaired in time, just before the final. Cannot thank enough

12 July 2018

RepairTV was quick and efficient throughout the ordeal of having our TV repaired. Great service

8 July 2018

great staff and quick repair - definitely recommend

19 September 2017

I will describe the service in a few words for all the peeps.
Quick and reliable.
Definitely recommend

Reviewed on Google Maps

16 September 2017

A quick and reasonably priced repair service.
Engineer Joe was very helpful

Reviewed on Google Maps

16 December 2016

good job fixing the aerial input on the back on my tv

15 December 2016

Thankfully got my tele repaired in time for the football last night. I am relieved! Happy to recommend.

14 December 2016

Didn't end up getting my TV repaired as the screen damage I am advised is uneconomic. However this company's customer service is simply the best. Very clear, polite, transparent and straightforward. Have saved this company's details for the future. More...

10 December 2016

Did what they said they would. Would recomend

9 December 2016

I shopped around and this company gave me the best quote. TV repaired and working good. Happy to recommend

8 December 2016

For the last 4 years we have had our Hotel televisions repaired by Consumonics. The are a most professional and transparent organisation and I look forward to many more years of service.

7 December 2016

Polite, friendly, fast repair service. What more could I have asked for. Great job.

5 December 2016

Quick turnaround on the repair of my Sony television.

22 November 2016

5 gold stars! Brought my TV back to life .

21 November 2016

Most helpful service. Good to see genuine companies like this one still exist. I would highly recommend.

16 November 2016

Customer Service lady (Christina?) very polite and helpful.

15 November 2016

Most professional service all round from start to finish.

14 November 2016

Took 2 days to complete repair but all in all a good service. Very polite, transparent and clear explanations given. Good price on completing repair.

11 November 2016

I appreciate the repair done on my television. The customer service was second to none. Most clear, transparent and friendly. Great service and a joy to have used this company. More...

8 November 2016

5 star service. Very courteous, quick and economic.

4 November 2016

Service was good, professional and transparent but it did take 3 days for the repair as a part had to be ordered.

3 November 2016

Very polite and friendly service

2 November 2016

Excellent repair service. Very quick and transparent service.

24 October 2016

Good job on repairing my Samsung TV.

21 October 2016

Aerial input repaired on my television. Quite a speedy and cheap service. Quite happy.

20 October 2016

5 star service. Most helpful and worth saving their number on your mobile!

19 October 2016

This was the fourth company I called. Gave me the best price and completed the repair quickly. Seems a good company and friendly staff , very transparent.