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Complex Systems (CSD)

Tewkesbury, Gloucestershire

(19)
‘20 Certificate of Excellence, 2020

About

We are a leading Computer Repair Specialist trading since 2003 and are based in Tewkesbury, Gloucestershire.

We specialise in repairs to Macbooks including liquid damage. We also repair all other makes of laptops from virus & software issues to component level repair (repairs to the circuitry on the logicboard)

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Reviews (19)

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5/5

19 customer reviews

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28 October 2019

As always a Quick, Efficient & First Class Service with complete communications throughout the service process. Steve runs a professional & reliable company that always delivers. If you have a PC, Laptop or Tablet device with issues this is the place to Go.I have no hesitation whatsoever in recommending Complex Systems Direct. More...

Reviewed on Google Maps

28 October 2019

My laptop had failed, nothing but a blank screen, and feared the worst. An immediate diagnosis,and the problem solved, and the laptop returned in a few days. Have nothing but praise for the way I was received and the efficient response. Thank you. More...

Reviewed on Google Maps

28 October 2019

A brilliant service made easy for my iMac. Full explanation of what was necessary to affect a repair and then up to the minute updates on the progress of that repair e. g. when parts ordered, when parts arrived, when repair completed and subsequent update on testing. Quick and easy, took a business card to ensure I could pass on the details to any colleagues that need their computers looked at. REPAIR Ticket Number 1021378 More...

Reviewed on Google Maps

25 August 2019

Really impressed with the professional and faultless service from Complex Systems Direct. After my MacBook Air failed to turn on a few weeks after a small water spill, I gave my laptop in for inspection. After a couple of days I was both emailed and texted the outcome and the costs, and then proceeded with the repair. The whole process took less than a week, and I was regularly updated along the way. From thinking it was 'the end' for my laptop, I now have it back...and running perfectly. Thank you so much for the quick turnaround, the ease of the whole process, and great customer service. Highly recommended. Ticket no 1021309 More...

Reviewed on Google Maps

23 August 2019

Once again Steve to the rescue with my laptop after a Windows 10 update. Kept informed every step of the way via SMS & email on progress. Excellent customer service and nothing is too much trouble. All was completed within a few days and all info I asked to be saved was done. So grateful. More...

Reviewed on Google Maps

2 August 2019

Pleasant to deal with, efficient, helpful and very reasonable. My MacBook Pro screen was replaced for half what Apple quoted and the machine was returned cleaned and gleaming. Highly recommended.

Reviewed on Google Maps

30 July 2019

Left a laptop to be repaired after a rough treatment by one of my children and was repaired quickly, efficiently and effectively

Reviewed on Google Maps

30 June 2019

Exemplary helpful service with knowledgeable feedback and at a competitive price - not more to ask for really. I have used CSD on several occassions, all with the same degree of satisfaction. and so can not rate them too highly. More...

Reviewed on Google Maps

30 June 2019

Ticket Number: 1021225Very quick diagnosis.Very quickly ordered replacement parts.Very quick repair.Very reasonably priced.Very happy.

Reviewed on Google Maps

2 June 2019

I was very impressed by the speed and efficiency of the service. having brought my faulty computer on Tuesday afternoon, I was told I would have a diagnostic on Friday; this came on Wednesday when I was told the repair would be done by the following Tuesday. In fact I got my computer on Saturday lunchtime and was delighted to be able to catch up on work over the weekend. Well done to all. More...

Reviewed on Google Maps

31 May 2019

Repair ticket 1021215My laptop wouldn’t boot up as it was corrupted. I was kept informed of the progress of the repair. A very professional service which I have no hesitation in recommending.Ann Butler.

Reviewed on Google Maps

26 April 2019

Repair Ticket 1021173 A really positive experience Professional and helpful at all stages of the repair processReally useful that they are open Saturday morningsBeing able to call and get some instant advice setting up the repaired computer was invaluableThanks

Reviewed on Google Maps

26 April 2019

Took my slow running Mac book in. Steve sorted it within days and it seems to be working better than when new now.

Reviewed on Google Maps

27 March 2019

Excellent service as always

Reviewed on Google Maps

27 March 2019

Never ever go to an approved Apple repair center they will either say it cant be repaired or it will cost a min of £500 no matter whats at fault, always use and independent repair center like Complex Systems. The specialist technician knows his way around any type of computer and offers a reliable cost competitive service. More...

Reviewed on Google Maps

28 October 2018

Brilliant shop, really knows his stuff - great support for our business! Highly recommend.I popped in this morning for some advice as I had done something stupid (total operator error) with my laptop and was able to tell me what I had done and how to fix it in under 30 seconds without even seeing it! Support this local company as prices are better and service is 100% better than chain shops who just don’t have the same knowledge or customer service! More...

Reviewed on Google Maps

26 May 2018

The service these guys give is very very good-- had a problem they sorted it -- short while later had another problem -- again they sorted it thing is they up and told me the 2 problems were connected so they should have sorted it first time about ,so i was not charged a penny for the second visit and this was after they had a good fiddle with it thing is i would have been none the wiser so yes there is great pride in what they do and the service is all you could wish for

Reviewed on Google Maps

26 May 2018

Had to have the keyboard replaced on my laptop due to water splashing on the top. Complex systems diagnosed, ordered the parts and repaired it in 4 days and kept me informed via text/email throughout. After the diagnostic test they inform you of the cost and have the option to pull out if you don't want to go ahead. Although I do not have a great deal of experience regarding computer repairs, I thought this was repaired at very reasonable price, I believe they are trustworthy and I would not consider going anywhere else. Plus you receive a free gift on collection and who doesn't like a freebie!! More...

Reviewed on Google Maps

26 May 2018

Had my laptop repaired here more than once. Have found the service excellent. Quick sound advice, problems permanently resolved bythe expert technician. Will always go back for all my device problems. More...

Reviewed on Google Maps

Q&As

I love never knowing what problem I will be presented with and the challenge of resolving the issue and returning the device working better than before to the customer.

The fact you can do an excellent job and make money whilst doing what you are expert in and love.

If you want a company that will do as promised and with care without compromise in order to return your device working better than is did probably since new, then choose us. Read our reviews to find out why others have!

Our premises are open to the public and are covid secure.

Services

We can repair all issues with Macbooks (and iMacs) down to component level - i.e. replacing individual microchips, ICs and capacitors etc rather than replacing the entire board which is more expensive in most cases.