Cleanhome (MidKent)

About

Cleanhome Mid Kent provides domestic cleaners in Chatham, Rochester, Strood, Gillingham, Gravesend, the Medway towns, Maidstone, Snodland, Detling, Aylesford, Lenham, Sutton Valence, Ditton, Leeds, Bearsted and East Barming.

We are a franchise business (our network currently cleans for over 3,500 households).
Our cleaners are all self-employed, as a business we simply add £2.70 onto what the cleaner charges. In this area, the cleaners typically charge £10 per hour – total of £12.70 per hour including our fee. You would pay the cleaner direct, usually each time they clean. The Cleanhome business fee would be paid directly to us on a quarterly basis, at the start of the quarter, usually by standing order.
We personally find the cleaners and meet with them in their own home, that gives us a very good indication of how they live and their own cleaning standards as well as what kind of person they are, this is very important to us.
We check all cleaners ID information including passport or driving license, utility bills and references. We only agree to the cleaner if we would have them in our own homes. So long as the references are good, we make the cleaner active on our database.
The cleaners don’t work in teams so you will have the same cleaner each week/fortnight, this helps with how you like specific things done. Should your cleaner be sick or go on holiday we are happy to provide a replacement cleaner from our database. As an extra reassurance to our clients we also carry accidental damage insurance up to £2m.

The next steps should you be interested in working with us:
1. We will come and visit you and discuss with you your cleaning requirements.
2. If you decide to go ahead we would match/allocate a cleaner to you. The cleaner would call you direct, usually within a week to arrange to meet you. At this meeting you would show the cleaner around your home to advise what you would like done; agree a day and time they would come to you; confirm the cleaners rate with her and how she would like to be paid etc – and, most importantly, make sure that you are entirely comfortable for them to clean for you.
Our clients always have final approval as you need to be comfortable with whoever you allow into your home
3. If you are happy with the arrangements, then you give the cleaner a start date - and off you go
Alternatively, if you know how many hours cleaning you would like and you would rather we just sent a cleaner round to meet you, you can also book direct on our website booking engine at www.cleanersinchatham.com and follow the green 'sign up online’ tabs
So that’s an outline of our service. I do hope that I’ve answered some of your questions, but if you do have any more, or there is anything that you’re not sure about, then please either email me back or call us on 0800 612 8785

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