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Chimpare

Whiteley

(1345)

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8 min response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

We are Chimpare.

We are head quartered in Whitely, Hampshire in the UK, with offices in London, New York, Toronto and Dubai. Our team of highly experienced web developers, graphic designers and specialist developers create best in class websites and mobile apps.

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5 hires on Bark
8 min response time

Reviews (1345)

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5/5

1345 customer reviews

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22 April 2022

Working with Chimpare is an excellent experience. The team is very professional and especially good at what they do. we are very pleased with their work and highly recommend them.

23 March 2022

We used Chimpare Designs to create our new mobile application for iOS and Android, which unfortunately was not successfully delivered. We embarked on the project together in May 2021 and explained our project and vision in great detail. We choose Chimpare as a reputable UK company to help develop our app after we experienced difficulties using a freelancer abroad. At first, we unsure about them but they reassured our concerns and we decided to proceed. Initially, things seemed very professional and positive however, it was not made clear who would be working on the project despite asking during the initial consultation and evidently the project was outsourced to an Indian freelancer company called Virtual Height.

We were told that the project would take 5 months to complete and had frequent Zoom calls to communicate feedback and guide the project forwards. Although, these swiftly diminished and project management switched hands many times throughout different stages, meaning there was no real ownership of the project. We constantly had to chase for updates and rarely received a timely response. Their customer service was appalling as they rarely reached out to us, or took our concerns seriously.

The application appears to have been worked on by multiple freelancers with no single point of contact. Virtual Height were reluctant to share details about the true developer and after closer look this could be because the code was badly written. Our new developer reported many errors in the code and found traces to adult websites and trojans. They also identified that multiple apps were being stored on the same server, which presented an inherent data protection and security breach. We consider this to be a major factor in the delayed timescale and quality of the work delivered, which posed a detrimental effect on our business.

Throughout the project we provided many detailed wire-frames explaining the functionality of the app and how it should be delivered. Multiple updates were issued without any clear demonstration of testing. Some updates fixed some parts, but others broke them too. We tested each update ourselves and provided detailed feedback to highlight issues however, unfortunately it seemed that the app was developed off our testing documents rather than their initial consultation, meaning that some features were excluded and forgotten about entirely. Instead, Chimpare asked for more money to include these features that should have been originally developed.

When it came to payment, a price was agreed in writing however more money was requested from us and we subsequently overpaid the agreed figure. We had hoped a refund would have been offered, or were happy to let it go providing they could achieve the revised completion date and fix all outstanding issues. Instead, they terminated contact with us when money was off the table and ignored all our concerns.

We therefore made an executive decision last month to terminate our contract with Chimpare Designs after 10 months of failures and disappointments. We had hoped that they would kindly provide all intellectual property and instructions to aid a smooth transfer to our new team. However, we did not receive everything and we had to raise multiple requests for outstanding information. Their freelancers were unsure how to facilitate a professional transfer, hence our developer kindly guided them through it over a video call. We’re pleased to say that after 6 weeks we finally have everything we need to move on and have identified a new developer to help rectify our app and address the many issues Chimpare created.
At the end of this journey, we are left with half a finished app and a lot of emotional and financial hardship. We have spent well in excess of our budget fixing the issues Chimpare created. We recommend people stay well clear of this company so they do not experience what we have!
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Chimpare

Reply from Chimpare

We respect your views Swalky team. We are constantly striving to improve our service. In respect of your project we planned, designed and delivered an industry standard admin panel and IOS/Android mobile app which received approval by Apple and Google play stores. Getting the app approved by app stores means that the app was designed and developed to industry standard and passed their strict policies and acceptance criteria. We developed this project on a respectively low budget and is comparable to other apps on the stores that would have cost 10x what was budgeted for this build. Because of the low budget of course resources, and seniority of the team will be different versus a higher allocated budget. We wish you every success with the app in the future.

5 October 2021

Communication - Project Management - Skilled workers - Vast knowledge - Reasonably Priced - Honest & Ethical The team is great, the guys and girls working at STS are very talented, friendly, and hardworking!

5 October 2021

It's a complete peace of mind working with chimpare. Prompt in response and quality of work is also great. We are really happy & satisfied

4 October 2021

Chimpare creates an internal app from ground 0 from the app logo, home screen, login capability all the way to the finished product. They continually help us with updates and immediately respond to us if we have questions or notes for changes we want to make. More...

4 October 2021

Chmpare is an excellent company to work with. The team is very professional and especially good at what they do. we are very pleased with their work and highly recommend them.

3 October 2021

24/7 availability, affordable pricing plans, and compliance with best-in-class work practices have given us the confidence to delegate them more responsibilities than before.

3 October 2021

Great service all the way throughout the whole project. 100% fulfilled our vision and even surprised us in some aspects. Well done!

2 October 2021

We got exactly what we wanted, and the whole Chimpare team has surpassed our expectations with their outstanding work ethic and great market expertise.

2 October 2021

We were particularly impressed by their outstanding Telecom expertise and positive, goal-oriented attitude, not to mention the diligence and foresight of the crew.

1 October 2021

They totally get the idea and replicate it exactly. These people are creative masters with upstanding professional ethics!

1 October 2021

Their commitment to the deadline and their willingness to adapt to our needs is what we found most impressive about chimpare folks.

30 September 2021

chimpare has done our mobile optimising the content of our site. They are excellent and their attention to detail is great. I'd highly recommend their work.

30 September 2021

we had a great experience with chimpare for our Food Delivery application development. chimpare delivered our application on time and within our budget which we have agreed.

29 September 2021

chimpare did a good job building out a huge analytics panel, chimpare team sticks to modern standards and does not compromise. Would highly recommend hiring next project. More...

29 September 2021

chimpare team was very helpful in making and maintaining the mobile app for us. we would highly recommend him. He's just a phone call away to help us. Thank you very much.

28 September 2021

we had a great experience working with you chimpare. They have taken our idea and made it a reality. Excellent business sense very knowledgeable and strategic with web and app development marketing.

28 September 2021

Overall, this company has been great to work with. Their ability to take an idea I thought up with so many functions and make it a reality has been impressive.

27 September 2021

We were building our mobile apps with Chimpare, and they provided great developers, with great understand of our product and goals, we highly recommend chimpare.

27 September 2021

Their quality of work is great. we highly recommend Chimpare and will continue using their help.

26 September 2021

Their speed of response and quality of work are both amazing.
we got more business to do with Chimpare Also, we definitely consider future developments with this chimpare.

26 September 2021

Their communication was outstanding. Their flexibility to work within our requirements was impressive. The team is diverse enough to pivot towards our requirements in another language they don’t typically work with.

25 September 2021

Working with Chi has been a great pleasure. They offer other services as well such as SEO, and would gladly refer them to anyone. They are very professional and deliver the highest quality of work. More...

25 September 2021

Chimpare team is highly responsive to our inquiries and requests. we highly recommend Chimpare to anyone looking for a friendly and calendar developer.

24 September 2021

These guys are wonderful and excellent. our web application and mobile app for insurance was great. Based on our requirements, the data analysis and demo are perfect. We wish them great success.

24 September 2021

The chimpare team has been great so far, they listen and roll with changes as expected. They are also very helpful in giving us advice on decisions regarding user experience.

23 September 2021

Excellent communication and understanding of client's needs. - Fulfillment of expectations on time and within budget. we highly recommend chimpare.

23 September 2021

They were great. The quality of their work was really high and they delivered on time

22 September 2021

We were quoted two weeks to complete the app project, and it was completed right on time. No problems, no up charges. Chimpare did exactly as promised, There were no issues whatsoever. Thank you Chimpare.

22 September 2021

Overall, Chimpare has been great to work with. Their ability to take an idea, we thought up with so many functions and make it a reality has been impressive.

21 September 2021

The team at chimpare, responds quickly and solves our web-related problems. They are the best problem solvers and come up with the best strategies and methodologies.

21 September 2021

We had a great experience with Chimpar for our delivery application development. They guys delivered our application on time and within our budget which we have agreed.

20 September 2021

Chimpare is a very responsive and proactive organization in building mobile apps and websites and other services. They provide adequate designs and work on modifications without any fuss. They go into detail into learning customer needs and deliver what is required. More...

20 September 2021

Responsive communications, regular communication, quick implementation of requests, technical expertise

19 September 2021

We are satisfied with the services offered by Chimpare and praised their professionalism and technical expertise. We highly recommend them to our colleagues.

19 September 2021

Great communication skills, attention to detail, and are very timely. We enjoy working with them and look forward to each call. we would highly recommend chimpare. More...

18 September 2021

The experience was great. The whole development team is very hardworking and efficient. They responded very quickly to requests and questions. They had a strong grasp of our end goal and operated as a true partner. More...

18 September 2021

Excellent development & post-sales support. we can definitely rely on them for future projects.