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Bright & Beautiful (Malvern & Worcester) logo
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Bright & Beautiful (Malvern & Worcester)

Malvern, Worcestershire, Worcestershire

(45)

Get a free quote from this professional

14 min response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

Bright & Beautiful Malvern Hills & Worcester is part of an award-winning concept in domestic homecare, providing eco-friendly cleaning, tidying, laundry and ironing; with carefully selected professional cleaners working to the highest standards of security and service.

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1 hire on Bark
14 min response time

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Reviews (45)

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5/5

45 customer reviews

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29 November 2020

To David and Team Chester Can you thank the ladies for the fabulous job they’ve made of cleaning our house and windows this week. It was literally sparkling when we came in and felt and looked so wonderfully clean . We are so grateful to have them coming in . Kind regards Janet and John Waring More...

Reviewed on Facebook

Verified
7 October 2020

House Cleaning

Hard working and very thorough. I am glad I chose them.

7 March 2020

Thank you so very much Mary,Leanne and Olivia for such a great deep clean. Prompt, efficient and cheerful. Not an easy assignment with two very hairy dogs and high rooms!

16 February 2020

The girls have been cleaning our office for the last 6 months Di is always super happy and friendly. Keep up the good work ❤️

Reviewed on Facebook

13 February 2020

I have found the young ladies that come & clean my home are hard working, polite & cheerful. I would recommend them to anybody. Thank you Laura, Jess & Amy for all your hard work. More...

Reviewed on Facebook

3 February 2020

Great service from Carly-Ann Cole and her team for my little house in Redhill. Donna replies quickly to texts about special requests. Recommended.

Reviewed on Facebook

4 November 2019

Juliette and Mary did the usual good job with extra attention delivered as I was hosting visitors.

31 October 2019

It’s lovely to have Bright & Beautiful clean our house. Such a relief for my lungs to have the place kept clean now from pet hair and house dust. Thank you to Tracey, Leanne & Liv.

31 October 2019

Many thanks to Tracey and Mary for carrying out or initial clean a couple of weeks ago and ongoing cleaning service. Lovely to come home to a clean house!

Reviewed on Google Maps

26 October 2019

really look forward to the girls coming to clean my house. they arrive more or less promptly, starting work immediately and won't even stop for a coffee or a tea.

Reviewed on Facebook

18 October 2019

Continued good value for money high quality service, this time provided by Juliette, Mantha and Leeane.

Verified
16 October 2019

House Cleaning

We were very impressed with the standard of work of Liz and Leanne. They were very hard working and extremely personable.

16 October 2019

Thanks to gemma,sue and hilary Nice job again

13 October 2019

Fab Service Great Clean on Friday! Tracey/Holly R/Mary - super hardworking thank you ladies,

Reviewed on Facebook

11 October 2019

At home with a broken ankle. I needed help.
Thank goodness I found Bright and Beautiful Malvern.
Their light clean just every other week is what I needed.
Everything is cleaned and polished. My bathrooms are sparkling.
Tracey and her teams are friendly and helpful. Also brilliant at their job.
A big big thank you 😊
More...

7 October 2019

Every one of the five stars deserved by my excellent cleaning team - Wendy, Leanne, Lou F & Lou M. Their attention to detail is excellent, the ironing is always pristine and it's a pleasure to come home to a fresh, immaculate house.

30 September 2019

Rated highly for: Responsiveness, Quality, Punctuality, ValueI like the way the ladies arrive and start working immediately, and leave the whole house clean and sweet smelling. I look forward to their visits.Josir More...

Reviewed on Google Maps

29 August 2019

Very good service

Reviewed on Google Maps

30 June 2019

We have used Bright & Beautiful for a couple of years now and they always do a good job and if there are any issues they are sorted out quickly and professionally by Stuart and the team. I would definitely recommend this company. More...

Reviewed on Google Maps

30 June 2019

The Bright & Beautiful team have worked with us for a year.They are very efficient, fast working and such lovely ladies. All the cleaning and ironing is done to a very high standard and always with a cheerful attitude.If you like something done a particular way, they will do this and it will be put in your file notes so they always remember your particular "quirk". We usually have the same team, but last week we had Lou F and Tracy and the completed the work quickly and efficiently.I can highly recommend Bright & Beautiful to clean your home. More...

Reviewed on Google Maps

30 June 2019

I’m very happy with the service provided by Bright & Beautiful. The cleaning teams are reliable and efficient and I always look forward to returning home to a lovely clean and fresh home. Today was no exception after Sue and Tracy’s hard work this morning. Thank you ladies! More...

Reviewed on Google Maps

30 June 2019

Bright and beautiful are always professional, efficient and flexible. I have been using them for 12 months and are very happy with the service.

Reviewed on Google Maps

30 June 2019

Very friendly and efficient service. What I like about the team that comes to clean is they seem to get on well together, and collaborate as a team, to leave the house always looking beautiful. Often there are three or four working together, but last week Lou F and Tracy managed as a pair, yet the house was still immaculate by the time they left. This week, Agnes, Hilary and Tracey did another great job. We first had Bright & Beautiful to clean the old house prior to the new owners moving in. and they did a fantastic service. I really recommend them More...

Reviewed on Google Maps

30 June 2019

Sharon (Team leader) Sally & Hilary are a very reliable and conscientious team who cheerfully work well together. We have never found any fault in their work and would willingly recommend them to anyone.

Reviewed on Google Maps

15 June 2019

We've used Bright & Beautiful for some months and are very satisfied with the service provided. All team (recently Gemma, Lou and Ocean) are with good attention to detail and care.

14 June 2019

I've had the service for several months now and I am very happy with that provided. All the team (most recently Sue, Tracy and Pat) are very helpful, with good attention to detail and friendly.

11 May 2019

Another fantastic service delivered by the team at Bright and Beautiful Malvern Hills! Thank you for all your hard work at our studio this week. The kitchens are literally sparkling again!! I can’t recommend this company highly enough for their efficiency, friendliness and professionalism. More...

Reviewed on Google Maps

25 April 2019

Many thanks to the delightful team who came today, they were charming & very professional & have left our house absolutely immaculate & gleaming, this was my introduction to Bright & Beautiful & I shall look forward to their fortnightly visits - just wish I'd found them sooner.Kind regards, Maggie West

Reviewed on Google Maps

24 February 2019

The cleaning crew from Bright and Beautiful turned up with all the equipment and cleaning materials they needed. The four ladies cleaned the house we had just moved my Mother out of from top to bottom. Floors, carpets, cupboards, shelves, windows, bathrooms, kitchen, laundry room, even the fluorescent light covers. You name it they cleaned and polished it. What a fantastic job, the house smelled so clean when they were finished. The team were wonderful to work with and didn't stop until the job was done. I would recommend them to anyone. More...

Reviewed on Google Maps

27 October 2018

First clean made a huge difference . Will be very happy to use regularly from now on. The team managed to work around everything. Thank you

Reviewed on Google Maps

27 September 2018

A friend recommended me to Bright & Beautiful after they were so impressed with their one off clean. I now use them on a regular basis as the standard of cleaning is brilliant and they are so reliable. The ladies are always cheerful and if I ask them to do anything extra they are always happy to help!! More...

Reviewed on Google Maps

28 August 2018

Bright and beautiful are marvellous .They do an excellent job .
My home is pristine and lovely to come home to after their work is done .
Highly recommended

Reviewed on Google Maps

28 August 2018

Excellent work! Highly recommended, very professional and the work is of a high standard. Will definitely use again.

Reviewed on Google Maps

27 August 2018


The cleaning was to a high standard but care was not taken with things being put back as the cleaners wished meaning many things went missing and in some rooms it was obvious a rush clean was done. High priority areas such as the family bathroom were missed too. Although initial payment was made in advance, lack of attention to detail from the manager meant monies were taken again resulting in double payment for a substandard clean. Agreements that were made in writing such as the manager coming for a spot check to ensure satisfaction were 'forgotten' and not followed through. When dates for the clean were changed, again lack of attention to detail from the manager meant the cleaners entered my home without knowlege causing distress and disruption, leaving a feeling of being violated. Stay well clear from this company; it does not deliver even a basic standard of customer care or attention, disregarding the customer's needs and wishes after payment is taken.

More...

Bright & Beautiful (Malvern & Worcester)
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Bright & Beautiful (Malvern & Worcester)

Reply from Bright & Beautiful (Malvern & Worcester)

Sincere apologies for the experience you have outlined relating to our service. I acknowledge and empathise with the concerns that you have expressed. As a small business owner my team and I genuinely work very hard to ensure our service is of the highest quality and on the rare occasion that something does not go to plan my team and I do our very best to address and resolve matters. Personally and as a business we very much believe in treating others as we would like to be treated. Thank you for acknowledging and letting me know again that your initial spring clean was completed to a high standard. I am sorry that you feel that aspects were rushed. As I explained when we met prior to you engaging our services we aim for the very highest quality. I did mention that it can take a number of visits to reach our preferred standard in some homes in some instances, as our teams become more familiar with a property. Concerning your perception of our customer service, I empathise with your view, and accept that on this occasion we have fallen short of your expectations. On the many occasions that you have contacted our office you have received a positive and prompt response even when contacting me personally in the late evening or at weekends, well outside of normal working hours. We have dealt sympathetically to your many requests to changes to your service following your first initial clean. We have responded to these sympathetically, both agreeing to them and offering you a financial discount to make our service more accessible to you. Indeed you have written to me personally thanking me for accommodating these changes. We have done this with a good heart believing that a human and sympathetic response is often more favourable than applying rigid business terms and conditions. Without doubt a small number of administrative errors have occurred due to the volume of changes requested in such a short time scale. I have apologised to you personally and fully rectifying these errors personally, including offering you further financial recompense for any inconvenience caused. I am genuinely sorry that we have not met your expectation on this occasion and would genuinely like to wish you and your family all the best in the future. Kind regards Stuart

Verified
24 August 2018

House Cleaning

Had initial clean. Done to a high standard in a business like manner. Intend to keep using. It is a case of you get what you pay for. Would recommend .

23 July 2018

Stuart is very friendly eager to thrive and go far with the buisness encouraging all staff to try new opportunities working to the best of our abilities! Discussed with stuart opportunites wants and needs he listened and is determined to help me grow More...

Reviewed on Facebook

23 July 2018

As a small business offering serviced apartment we need Bright & Beautiful’s services to expertly change rooms while we are away. Thanks for your help so far x

Reviewed on Facebook

23 July 2018

The cleaning girls were lovely. My house is now Bright and Beautiful ! I would recommend a Spring Clean as it made me feel so much better. I am going to book one for spring 2019 Wendy More...

Reviewed on Facebook

23 July 2018

I have started using Bright and Beautiful cleaning services after my previous cleaner kept letting me down. I am so pleased I made this choice from the initial phone call to quote to the cleaners arriving and leaving as the service is flawless. The finishing touches make me feel very special when I come home from work to see it so clean and tidy. Thank you. More...

Reviewed on Facebook

Verified
12 June 2018

House Cleaning

I was very happy with the result,the girl were very nice and they did a very good job, I would have them again they cleaned all the places other clear nets missed, I would recommend them,and will have them again

25 May 2018

Just engaged Stuart and Eve for our two businesses. Their team have done a fantastic job and by far the best cleaning company we have used so far. Very slightly more expensive than a sole trader but well worth the extra for the proficiency, peace of mind and reliability.Would have no hesitation in recommending to others in Malvern and surrounding area. More...

Reviewed on Google Maps

25 May 2018

We used them to clean a rental house we were moving out of and an older house that we were moving into. We got our deposit back on the rental which, for anyone who has rented, gives you an idea of the job they did as agencies will try to find fault with everything! The older house was also well tended to - all the slight doggy smell had a gone and I could put things straight into cupboards and drawers. Lovely people too. More...

Reviewed on Google Maps

26 February 2018

Did a one off ironing job for us and my wife and I were really pleased with the quality and speed...good service

Reviewed on Google Maps

26 February 2018

We had a one off clean and it was amazing! Very professional and the house never looked so good! Going for the fortnightly cleans next...

Reviewed on Google Maps

13 November 2017

In what was a very complex and demanding move of house, B&B were of enormous assistance in cleaning our large and demanding old farm house to a very high standard. Very pleasant, helpful and with a commendable attention to detail they achieved in three hours what would have taken us three days. The stress of moving and all the anxiety were drastically reduced because of the service they provided. I would recommend them to anyone. A competitive price for the job was the icing on the cake. Well done Bright & Beautiful. More...

Reviewed on Google Maps