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About

We offer a complete commercial cleaning service in various settings including offices, surgeries, car dealerships, factories, stadiums etc. Our service includes contract cleaning, end of tenancy/empty house cleans, carpet cleaning, window cleaning, sanitary waste disposal, deep cleans and consumables, to provide you with an extraordinary well managed and tailored service at exceptional value for money.

Reviews (1)

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R
16 August 2020

Barrie met me at the property, turned up on and was professional in his approach. The deep cleaning job was completed in two visits and we were pleased with the result.

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Q&A

The variety. I like to keep my hand in all aspects of the running of the company. So one day I could be doing quotes, the next I could be doing an audit. Other days I may be conducting interviews. I love the interaction, especially with customers. Whether that is via one of the regular client meetings we hold, or if it's resolving an issue (no company is perfect!).

I have been in the cleaning industry for 9 years and know the market very well. During this period I got to see lots of cleaning companies and how they operate. Whilst there are very good cleaning companies, there are also a lot of bad ones. I felt with my customer service/project management background I could run a cleaning company the 'right' way. So I looked at a franchise model and went with Betterclean. This gives me the systems, processes and support of a national company, whilst retaining the power of doing it my way.

I created these three statements for Betterclean Cardiff to guide us day to day, and to highlight to customers why we do things the way we do.
Vision Statement - From the beginning our vision has been to be the solution partner of choice in South Wales. To become that preferred
solution partner we place exceptional customer service at the core of everything we do.
Value Proposition - Every cleaning job matters. Allow us to concentrate on cleaning, to allow you to get on with your day
USP - We are the only professional cleaning company in South Wales that place customer service at the heart of everything we do. The experience of our senior management team backed up with our accredited processes ensure we focus on the customer not just the job

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