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A&T Trained Dogs

LA2, Lancaster

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About

Welcome to Heronswood Canine retreat, UK's Most luxury Doggy Hotel, and UK's largest all in one canine retreat covering all aspects of the dog world.

We cover all regions in the UK including England, Scotland, Wales and Ireland and have a global network of expert trainers, we have trainers that come from a variety of backgrounds including, Military, police, prison, assistance dog training, sport dog trainers, behavioural modification training etc.

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Reviews (124)

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4.5/5

124 customer reviews

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11 December 2023

I was first told about A&T trained dogs by a family member. I was really struggling to find a kennel that could understand and care for my dog. Kasper is very complex and can be hard to handle. From the moment I arrived here the staff put me at ease and explained that they deal with all kinds of dogs and truly understood their needs. I can tell you that I have never seen Kasper be so happy to be anywhere other than at home. They spend proper time with her, made her feel at ease, looked after her so well. When I picked her up she was happy, healthy, confident. Kasper has been to stay several times this year and each time she stays she comes back more confident, she was very anxious around other dogs and that has now all but disappeared. Kasper is getting older and is now starting to loose her sight and hearing and the team at A &T have helped me understand how to help her adapt to this. I can not speak highly enough of these guys. I very rarely leave reviews but I just feel that they absolutely deserve recognition. They are masters at what they do and I am so grateful that Kasper has this place to spend her holidays. 😀 More...

1 June 2023

Reviewed on Google Maps

26 May 2023

Don’t return calls, cancelled my appointment less than 10 minutes before being due, didn’t respond to request for refund and had the audacity to claw back my payment when I requested it back from my credit card company. I wish I’d taken more notice of ALL the reviews. More...

Reviewed on Google Maps

25 May 2023

Sent my springer to A&T for residential training due to him being extremely timid & scared of everything in the outdoors. After 3 weeks he came out a much more confident dog ! He no longer bolts when walking past other people or dogs & i can let him of leash in new places with no worry of him running off. I cannot speak highly enough of Megan & the others at A&T. More...

Reviewed on Google Maps

25 May 2023

We can not praise Megan and A& T dog training enough. Eric our 2 1/2 yr old French Bulldog was dog reactive, people and visitor to the house reactive , you name it really. We went and visited Megan for an assessment and she spotted instantly his issues. He went for 3 weeks residential training with Megan and Wow we have a different dog back , he is relaxed , calm and listening to us. Megan is so relaxed she just oozes confidence and understands the dogs. we cannot praise her enough. We now continue the work. We are so impressed we will board him there too when needed. Megan , thank you 👏 More...

Reviewed on Google Maps

18 May 2023

i was looking for kennels until i broke down in my car and parked up in a carpark in Galgate, while waiting for recovery a Heronwood van pulled up in front of me 2 large dogs ( 1 a german shepherd) in cages in the back 1 was removed by a large male and female and taken toward the canal footpath 10 mins later they came back and swapped dogs over (yanking 1 on the lead) they were literally gone for 5 mins and came back put the second dog back in and drove off if thats walking dogs no more than 10 min each what are they being paid for???

Reviewed on Google Maps

18 May 2023

We bought Jenson from A&T training a couple of months ago and the after care has been non existent even though we were told we could contact them on any matter. After we got him home he started shaking his head really badly and we took him to our own vets for a check over. We were advised that his ears contained thick black wax and they cleaned them out for us. After contacting A&T Training we were advised he had been checked over by an independent vet before hand over and they would contact them and let us know-no contact at all!!! We were also advised that they would transfer the details over to us for his micro chip and when we checked he wasn’t even registered. Once again contacted them twice and still no one has rang us back. They seem very happy to take your money but then it ends there !!!! Once again further down the line A&T training have not solved our issues. No reply regarding the registration of the chip. Lost for words 😱😱😱 Appalling service More...

Reviewed on Google Maps

1 May 2023

Megan did a superb job of training our 6 month old Goldie. The daily videos of her progress were really reassuring and gave us an idea of exactly what to do to set her up to succeed. The handover session was also very informative. All the staff were friendly, welcoming and helpful. The facilities are v clean and well organised. A positive experience for all concerned. Our puppy has responded v well to the intervention and we are v grateful to Megan and everyone at A&T More...

Reviewed on Google Maps

1 May 2023

We adopted COCO (staffy cross) in Dec 2022. She is a good girl but she pulled the lead (quite a lot) and she was reactive towards dogs while in the lead. Once I got closer to the other dog she was fine but until that point, that few second were a nightmare. We contacted A&T for a 121 with Megan and within one session things improved a lot. She tough me how to work with Coco and how to stop her from this silly reactions. We finally decided to join the residential training as she needed more socialisation and we didn't have the knowledge to do it ourselves. After two weeks there with Megan the improvements has been very noticeable. Coco is not perfect but now all the instructions we got in the first session work 100% and she listens to you now. Depends of the dog she want to get close and have a sniff while before this was impossible. Walking is also waaaay better. When she tried to pull just by touching the lead and tell her to don't do it she just slow down. Megan did a great job, she was super sweet and kind with us. Things that you need to know: they help your dog with their issues but the rest is on you so, if they train them to stop or to do something and you just don't keep doing it, they will just go back to their old habits. It is a nice, clean place but your dog is going to do tones of outdoors, and be around other dog. Coco stank when we took her back and it is normal! I have seen comments saying that dogs were returned dirty and, what do you expect? is like leaving a child in a park for two weeks! Coco had also lost 2-3 kg and that is also normal. We are regular owners that take her for 1h nice walk twice a day. In the dog camp, she was doing tones of exercise daily, including running, so, we didn't find this odd. Overall we love the experience More...

Reviewed on Google Maps

1 May 2023

We desperately wanted a dog but didn’t have the expertise or time to spend training a puppy and knew that if we didn’t get this right we would have problems in the future and owning a dog may not turn out to be the pleasure we hoped. We are so glad we found A&T Trained dogs, we brought Jake home in January and he fitted into our family life and routines from day 1. He is a pleasure to take out and always gets comments on his good manners. He has a lovely temperament and is friends with everyone (people and dogs)he meets. A&T have also given us fantastic support during the first 3 months and that after care is invaluable. I would highly recommend letting A&T do the hard work and invest in a trained dog as you can’t put a price on months of stress with a puppy - worth every penny and we’re looking forward to many years of fun with Jake knowing that A&T are always on the other end of the phone to help if we need it . Thank you A&T - our family is now complete More...

Reviewed on Google Maps

1 April 2023

Best place ever to take your dogs to for a day, a week or longer. Excellent facilities and a highly professional team who know dogs!

Reviewed on Google Maps

1 April 2023

Our Black Lab Pup has been coming here since October for both Boarding when we are away and Doggy Day Care when work demands. The care he receives is excellent. The staff all know him, and selectively pair him with other dogs for playtime. The facilities are great, and he is always happy to be dropped off (and picked up when it’s home time ☺️) More...

Reviewed on Google Maps

1 February 2023

Reviewed on Google Maps

1 February 2023

Outstanding care an updates the last couple months on gabby. Gone above and beyond for our fur baby doggy. Xxx❤

Reviewed on Google Maps

1 January 2023

We booked our puppy Rocco in for puppy training and the progress he has made with John in just 2 weeks is incredible would highly recommend.

Reviewed on Google Maps

1 January 2023

We got Demetri, our German Shepherd from A and T 3 weeks ago. The whole experience with the company was a pleasure and Demetri himself is simply superb. He has integrated into our family life seamlessly. His obedience is excellent and he is already extremely loyal and protective of the family and house. Our two young girls of 10 and 7 adore him. We have had several German shepherds over the years from pups, however getting Demetri at two years old with the level of training and socialising he has from A and T, I would 100% recommend to anyone as the preferable option. Andrew More...

Reviewed on Google Maps

1 December 2022

John has been very helpful over the last week providing whatsapp videos on how to train Charlie to recall. I look forward to receiving the next video to keep his training going.

Reviewed on Google Maps

1 December 2022

Always extremely professional, the Kennels themselves are brand new and beautiful, staff great all experienced with dog handling - very well run set up - I feel safe leaving my beloved Doberman in their hands

Reviewed on Google Maps

1 December 2022

Initially sent our dogs for residential training years back before A&T moved site. Now we often use for boarding as we know they will be safe and looked after. Infact they are booked in tomorrow night while we are off celebrating our anniversary :) More...

Reviewed on Google Maps

1 December 2022

Completely horrendous! PLEASE AVOID AND CONTACT ME PRIVATELY FOR MORE INFO AS CURRENTLY We are instructing a solicitor on our behalf to investigate this company. We bought our dog from here which was advertised on their site with a Birthdate, advertised as vaccinated, wormed and flead also highlighting the fact that that she was a full breed. (TBH did not care about this anyway however we kept getting told "you are paying for the fact she is a full pedigree breed which I thought was odd. Why keep mentioning that?) Anyway long story short, we bought her on the day as I couldn't resis not leaving there with a dog...one thing I noticed is they kept getting dogs out from their "kennels" we actually never saw where they were living/kept When partner mentioned this they said it was late and were not wanting to disturb the other dogs so had to bring them out one by one?? When going through payment you could see how disorganised they were as they tried to give us the wrong book for her then came out with they could t find her documents so these would be sent to us ASAP. WE WAITED AND WAITED AND THEY WERE NEVER SENT. STILL TILL THIS DAY..NOTHING. WHICH DELAYED US GETTING HER SEEN BY OUR VET AS WE WANTED TO SHOW THEM THE DOCUMENTS. When she was taken to our loyal trusted vet, they said she had worms! She was older than advertised (SO NOT 21 MONTHS THEY PUT HER AT 3 YEARS OLD) CONSISTENT WITH BEING BRED. THEY WERE USING HER TO BREED. SICK DISGUSTING COMPANY WHO CLAIMS TO PUT ANIMAL WELFARE FIRST . WHAT A JOKE!! the poor thing had had 3 litters whic our veg confirmed examining her. She was also slightly underweight..we did notice she had really bad stomach issues which we put down to her settling in but they said was consistent with a bad diet. Malnourished. Sickening. We again begged them for any documentation on her and not received one thing!They are a secret puppy farm breeding loads of dogs in awful conditions. Wr have a source that has confirmed this that volunteered there. Its all about the money. We have basically rescued her from awful conditions but paid a hefty price. The actual price we paid was way more than what her apparent breed sells for. And that's the other thing she wasn't even fully cocker spaniel. She's a mixed breed! We will take revenge and expose them for what they are. Awful. More...

Reviewed on Google Maps

1 December 2022

My 2 whippets are new to doggy daycare but have both settled in quickly at A&T Trained Dogs meaning I don't have to worry about them from when I drop them off to collection. The opening hours are great too as I can drop off and collect outside of the busy traffic times. More...

Reviewed on Google Maps

1 November 2022

I booked my German Shepherd dog in for 2 weeks behaviour training last month and what a waste of money!! She has come back far worse than she was before she went and I was shocked at the weight loss on her. I emailed my concerns and received a phone call from Fran who told me I would have a phone call from the trainer but it never happened As promised I was sent videos during the training but on reflection they were not addressing the problem and the handover was done in the ground of the kennels with dogs and people she knew so they was no reaction Dont waste your money here!!! More...

Reviewed on Google Maps

1 November 2022

Jo was amazing, was very worried about leaving my dog but Jo but me to ease. The handover was brilliant answered all my questions and gave me a good routine to get into to continue training. Would highly recommend Jo as a trainer A* More...

Reviewed on Google Maps

1 November 2022

Unprofessional would advise you go elsewhere. Aggressive van driver. (saw the reply, A van with your signage aggressively overtook me into a blind merge. I hope you don’t transport dogs driving like that. Also it’s incredibly unprofessional to ignore the issue and mark it as FAKE instead of addressing the matter at hand and apologising or attempting to be better) More...

Reviewed on Google Maps

1 November 2022

My dog ( benny) spent a couple of days here just recently and what a great place it is. Benny seemed to have the best care. Staff were brilliant with him (as benny can be difficult) so professional, the place is spotless I would highly recommend. Already got him booked in again soon and this time I can relax without worrying knowing bennys in great hands. Thanks to all for looking after him :) More...

Reviewed on Google Maps

1 November 2022

Liked the layout of this website very informative and easy to navigate. Great amount of information about the different services provided.

Reviewed on Google Maps

1 November 2022

Best Groomers in Lancaster ✨

Reviewed on Google Maps

1 October 2022

Reviewed on Google Maps

1 October 2022

Did a fab job on my boy zeus, he still got more work but they have done the basics for me.. we'll be back for more training 👍 especially the protection work when he's matured x

Reviewed on Google Maps

1 October 2022

We have been taking our 10 months old Alsatian cross to day care regularly and more recently he did a residential training. Jo and Alan have done a great job. Pulling and reactivity are no longer an issue, even in high pressure environments. We received regular updates whilst he was in training and also get regular follow ups to keep his training going. A massive thank you to the whole team for making such a big difference! More...

Reviewed on Google Maps

1 October 2022

My experience with a and t trained dogs was terrible, I left my dog with them for 2 weeks training and they done absolutely nothing to help my dog he came back worse than before! !! He came back with cuts on his feet and underweight and also lied about how much they fed him I only left 14 days worth of food and they had him for 15 days and said he only just finished his food on the day I collected him.This was a complete waste of time and money, honestly they couldn’t pay me to have my dog again I would stay well away from a and t trained dogs!!! More...

Reviewed on Google Maps

1 October 2022

If I could leave less than one star I would. We booked in for the training and the boarding, my partner paid £1200 for two weeks of this service. The videos we found of their so called training could all be found in a YouTube video. Our Doberman returned with no change in his behaviour and upon collection he had wounds of BOTH paws (nail side up). We were told these were sustained from playing around the pond, how a dog sustains injuries from playing around a pond I’ll never know, let alone on the reverse side of his paws. He was also so skinny we could see his ribs. We paid £100 for 2 weeks of raw food and gave feeding instructions. When we proposed these issues we were robbed off with petty excuses and no apology. Would absolutely NEVER recommend and we are both riddled with guilt, we paid a premium price and received a very poor service. More...

Reviewed on Google Maps

1 October 2022

Reviewed on Google Maps

1 September 2022

My families beautiful puppy died in daycare here Jan 2022 after an incident with another dog believed to be an a&t owned dog. Unfortunately this doggy daycare which is littered with cameras lost the CCTV on that day so we have no real idea what happened. Lancaster City council have done a comprehensive investigation and recently issued a warning to this place and it's owners over licencing breaches. Note that the owner/licenced operator is called Tarik Jayousi in case any similar names crop up as positive reviews! I wouldn't take my dog to a and t dogs or heronswood canine retreat. glitzy advertising and fancy buildings are no good if they don't look after your dog. More...

Reviewed on Google Maps

1 September 2022

Had a terrible experience one year sgo with both our dogs. Expensive and traumatic for all of us but not as expensive a loss of a beloved puppy. Sorry it had to come to this to highlight this company More...

Reviewed on Google Maps

1 September 2022

we have a lovely family dog which we love to leave in their caring hands when I am off for work. Never had any complain and Taviz, my dog has always been taken care of and kept like at home. Would definitely recommend them!..

Reviewed on Google Maps

1 September 2022

I would give less stars if i could! I have just cancelled my dogs boarding of 8 nights here, which has cost me £240, they have told me they cannot refund my card, and would have to put it onto my account with them! I explained my dog nor i would ever need to use their services, but i was again informed that they would have to put the money onto my account! There is no mention of this cancellation policy on their website nor in the consent form which they have, i printed a copy of the consent form out to read prior to signing , it is shocking to read, and one of the reasons i cancelled! So now i’m £240 down, due to this shoddy company, If i was you i’d save you and your pup the hassle and go elsewhere! More...

Reviewed on Google Maps

1 September 2022

Friendly, helpful and caring group of people who's knowledge and expertise are next to none. Highly recommend.

Reviewed on Google Maps

1 September 2022

Would never use this place again. Our babies deserve better than the second rate service this place gives. You pay premium for terrible service.

Reviewed on Google Maps

1 September 2022

I would not recommend, we sent our 8 month old puppy to doggy day care and it was an awful experience. He was so stressed when we collected him we thought he was going to have a heart attack and he is not a nervous dog. We were promised pictures of him in doggy daycare but we never received them. We are leaving this review as we are absolutely horrified and heart broken to read, that in January, a 10 month old puppy died in their care, we sent our dog only a few weeks ago so they are obviously having issues with the service they provide so I would not recommend sending you dog there. We did not feel like our puppy was safe and we made a terrible mistake. Our puppy will never go to doggy daycare again. We would give minus stars if we could. More...

Reviewed on Google Maps

1 September 2022

Reviewed on Google Maps

1 September 2022

Reviewed on Google Maps

1 September 2022

My dog attends daycare there. He loves it, the staff are always welcoming and I'm updated on his day on collecting him. Couldn't be happier with the service

Reviewed on Google Maps

1 September 2022

Reviewed on Google Maps

1 September 2022

My dog regularly uses the daycare, boarding and grooming facilities here; she absolutely loves it! Whenever we pull up her tail is wagging and she adores all the staff who take such good care of her! Wouldn’t send her anywhere else!

Reviewed on Google Maps

1 September 2022

Our dog “Taviz” got trained from A&T. Staff was very helpful and cooperative. They provided proper guidance on how to handle Taviz later on and took it’s care while it was with them. We highly recommend them!…

Reviewed on Google Maps

1 September 2022

Reviewed on Google Maps

1 September 2022

Reviewed on Google Maps

1 September 2022

Absolutely amazing place

Reviewed on Google Maps

1 September 2022

Amazing, would highly recommend. 2 weeks residential training and what a difference. Thank you!

Reviewed on Google Maps

Services

Is your dog reactive or aggressive to other dogs, animals and/or people? Does your dog go over the top when it comes to other dogs being around? Or is your dog very anxious?

We can help!

We work a lot with very aggressive and anxious dogs and have partnerships with vets & and rescue organisations.

Did you just get a new puppy or dog?
Do you just want your dog to have more basic obedience, but either do not have the time to do the training yourself or would like to have a professional do it for you? In that case our 2 week basic obedience program could be the right fit for you.

This is like a summer boot camp but for your dog; and is where we will teach your dog all the basic commands as per the program offering while teaching puppies potty training, resolving nipping and other common unwanted behaviours and teach your dog to be more patient, focused and well-socialised.

In this program we combine basic & advanced obedience for owners who want to get their dog to the next level. Having a more obedient dog is always beneficial for both dog and owners and this program allows you to do that.
We focus on everyday obedience in different environments that are in-line with your life: parks, busy streets, coffee shops and public transport etc.

After the programme the trainer will return your dog to your home and will show you everything he or she has learned during a handover session. They will also teach you more about dog psychology and provide you with a report and a plan for moving forward.

Is your dog generally well behaved but has one or two specific annoying issue? like Lead pulling, jumping up, or reacting to the door at home?

This boot camp is designed to specially pinpoint certain trouble behaviours which you can not seem to resolve yourself at home. Please note, this boot camp is for dogs with generally good behaviour but maybe have one small problem.

One to One training sessions, with Dog and Owner.

This covers Basic dog training for dogs ranging in age from 10 weeks old to 6 months old.

One to One training sessions, with Dog and Owner.

This covers dog training for dogs ranging in age from 6 months old to adult.

Continuing to act as a family pet, our course will develop the fiercely loyal nature of dog that exhibits a high level of control, giving you the peace of mind that your family and household will be protected at all times.

This course is only for certain dogs as not all dogs will be good for the job, we will do an assessment for this.

(home purpose only, not a Security or Guard dog. Dog will retain its natural temperament and nature)

Our bespoke consultations give prospective owners the knowledge and confidence to not only get a dog that will suit them & their lifestyle, but also the practical steps they will need to take to successfully introduce their new addition into the home.

1 Hour Virtual Behavioural consultation.

Please call us to find out more about purchasing one of our fully trained family protection dogs.

Please call us to find out more about purchasing one of our fully trained pet dogs.