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11th Hour Extensions & Lofts Ltd logo logo
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11th Hour Extensions & Lofts Ltd

TW9, Richmond

(48)

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1 hour response time

Get a free quote from this professional

‘21 Certificate of Excellence, 2021

About

Whether you require us for every step of your project or need some general guidance to get you started, we can create a bespoke package for you. Our focus has always been to create an unrivalled customer experience that delivers value to each client by drawing on our experienced team of professionals, industry knowledge and creative flair.

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1 hire on Bark
1 hour response time

Reviews (48)

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5/5

48 customer reviews

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11 October 2021

I had read the reviews and was happy to move forward with 11th Hour, the job was to build an extention. The job itself took far longer than expected but I gave it the benefit of the doubt taking into consideration that it was covid. I have a full year warranty and recently realised that a fixture 11th Hour were supposed to fit, they did not do so but wanted to test it out to see if it would work. For the first time, I used the key to put into the bottom door lock and unbeknownst to me, the bolt dropped through, jamming my door. I contacted 11th Hour with what pictures I could take, after a few weeks of not hearing from them and me following up, they told me that the warranty would not cover it, don't understand why and that I would have to cover the £420 myself for their mistake and it was my fault that I didn't check, I mean the reason why I hired a building company with a project manager is because I am not a builder.

I am very disappointed with how they dealt with it, in essence they have said that I fabricated this issue to get the door fixed, I dealt with someone called isaak and if mark had still been with the company, I doubt I would have had this issue.

My advice would be to double check absolutely every piece of work they do for you, including checking all nuts and bolts, maybe to get a professional on site with you as the project manager will not check it properly and to avoid any issues like I have.. another word of advice is that, the job completion isn't to the high standard I thought it would be.

Good luck to all that choose this company, some of the people i worked with were nice but overall I am not happy and this is my experience.
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26 July 2021

Hired 11th Hour for an urgent and time-restricted refurb of my business and cannot recommend them more highly. They came in on budget and with excellent finishes throughout. Their response time to remedy snagging and any issues was exemplary. The team was always friendly, worked very long hours and never complained. Will be using them again in future without hesitation! More...

verified
20 March 2021

General Builders

Aproch and over prices for small extation

11th Hour Extensions & Lofts Ltd
1
11th Hour Extensions & Lofts Ltd

Reply from 11th Hour Extensions & Lofts Ltd

Hi Dinesh, We are sorry you feel this way, our provisional estimate was based on the plans provided and not a site visit. These plans state a full floor plan remodel on both your first and second floor as well as an extension and garage conversion. To extend and convert your garage you will see on your plans that 1/3rd of your exterior walls on your ground floor need to be removed and rebuilt.The single thickness wall footings are presumed to not be sufficient to carry a double skinned wall. We have allowed for this in the estimate provided to you. In summary it appears your home will require a full internal refurbishment i.e flooring, decoration, ceilings, bathrooms, kitchen and ensuite. We always estimate to cover any work that may be required to bring your project to full completion, we do this so that we can provide full transparency to our clients with no hidden costs. When you advised our price was out of your budget we did request more information from you which would have assisted us in perhaps explaining the works further or carrying out a site survey to clarify all works needed and firm up the price. We are more than happy to conduct a site survey and explain the estimate to you in detail if you wish. If you have already selected a contractor we wish you all the best for your project, if we can be of any assistance to you in the future please don't hesitate to contact us.  Kind regards, Jemma Lord General Manager

24 December 2020

11th Hour Building Solutions they did great job for making me a new shower. They were very friendly and cleaned up everything when they were done I would recommend luxury bath to anyone.

3 December 2020

11th hour and his bathroom installer did a fantastic job putting in a new bathroom, despite all the setbacks due to Covid-19. Great customer service and high-quality installation; I’d highly recommend 11th Hour Building Solutions Ltd. More...

24 June 2020

11th hour converted our loft into a beautiful master bedroom with the shower room. It has given a completely new look to our home. The standard and quality of work were outstanding from the start until the completion of the project. The team members were trustworthy, highly skilled, and professional. They were extremely approachable and never put us under pressure to make decisions on an urgent basis. There was nothing too much to ask, and they even made last-minute changes happily. We would recommend 11th hour to anyone thinking about having a loft conversion. More...

22 June 2020

Our bathroom remodeling project involved removing a tub and converting it into a walk-in shower along with the vanity and toilet replacement. We are extremely glad about the end result. The installation crews did outstanding work on the custom shower and the finishing details. Our project manager was easy to contact and helped clarify all questions during the entire bathroom remodeling process. There was also some additional staff available to remove trash during the project and bring some additional materials as required. We had a nice selection from the company for vanity, sink, and tiles, and those items combined with accessories of our choice and lighting made for a high-end looking bathroom remodel at an affordable cost. Overall, we are very happy with our project! More...

19 June 2020

Highly recommend 11th Hour. We hired them for a full house renovation along with double side extension of abandoned property. From the quote to complete work delivery, their team has been exceptionally professional. They always made time for us, there was no issue ever too big or small for them, and their finish is exceptional. More...

17 June 2020

I found out that there was a leakage in our bathroom that needed some repair. It soon became obvious that our bathroom needed a complete remodel. I got a few estimates. I was initially doubtful when I received a reasonable estimate from 11th hour. But after knowing that they are a reliable remodeling service provider company, I finally signed the contract with them. From the start, they were extremely professional. The finished the job on time, and the final product delivered by them surpassed my expectations. Every single person was easy to communicate throughout the entire project. I would recommend 11th hour to others. More...

8 June 2020

We have just moved into our newly refurbished home, job completed by the specialised experts of 11th hour. They took around 4 months to finish the kitchen extension and the complete house- refurbishment project. The final product was simply splendid. I can without hesitation recommend 11th Hour to everyone who wishes to get their build project done with 100% quality and reliability. They also connected us to suppliers for the main-stream items we needed such as tiles, doors, window frames, etc. In all, Great Job! 11th Hour. More...

6 June 2020

We hired 11th hour for a single-story extension and downstairs refurbishment. We found their team to be highly professional and very easy to work with. They discussed every minor detail with us, kept us informed throughout the build, and made sure the project was completed on time even if that meant putting in extra hours. We are very pleased we chose to work with 11th Hour. More...

3 June 2020

11thHour designed and fitted our family bathroom for us. Their team worked very closely with us, took their time to understand what we wanted, and then transformed our idea into a very unique, functional and beautiful looking bathroom that my kids fell in love with. We couldn't be happier! Thanks to the entire crew of 11th hour. More...

1 June 2020

I was thinking of getting my loft converted, but living in a Victorian house, it seemed tough to do so. 11th Hour team proved me no job is difficult for them. They were very creative with the design, maximized the space, and made the entire process so easy from the start to the finish. The project was completed within four months, and I was thrilled with the speed in the process. Their team was very professional and delivered only high-quality services that surpassed my expectations. More...

28 May 2020

11th Hour is definitely one of the most reliable companies. We were given an estimate on the day the contractor arrived, and we paid exactly what was decided. We added a small linen closet to our bathroom project, so we paid a little extra money for that. The installer's work was also clean and impressive. Overall, we were so happy with the work that we hired them for the second bathroom. Everyone was very punctual and helpful when finished. Extremely responsive. Now we have two beautiful and spacious bathrooms. All thanks to the people at 11th hour! Highly recommended! More...

15 May 2020

Team of 11th hour works very hard to ensure that the clients are very happy with every aspect of the job. They pay great attention to the smallest details and guarantee that the process is seamless. They completed our kitchen remodeling project within the committed time. Refinished kitchen floors and added multiple lights. I would definitely recommend 11th hour and would continue working with them in the future. More...

Reviewed on Houzz

8 May 2020

11th hour is a very professional company. They work very hard and willing to go extra mile just to deliver the high quality work. They did the renovation work up to the standard and at a very reasonable rate. I highly recommend them for the job. More...

Reviewed on Houzz

29 April 2020

11th hour renovated our kitchen, fixed the floor, retiled the walls because the floor needed to be adjusted and it was the first time I used their services. They were punctual, cleaned up and very friendly and the prices offered by them were also very reasonable. More...

Reviewed on Houzz

27 April 2020

I would recommend 11th hour for the kitchen renovation services as they listened to all my ideas, drew up the design and presented us with the kitchen of our dreams. Very responsive team and our project manager was very cooperative. I cannot thank them enough for giving us the kitchen of our dreams. More...

27 April 2020

I had an outstanding experience with 11th hour. They did our kitchen renovation and their project manager was also very nice. He was continuously in touch with us and monitored the progress almost every second day. Overall, the results were outstanding and I was very impressed with their services. More...

27 April 2020

We had quite a lot of work in our house including a garage extension, addition of a master bedroom, TV lounge and a loft extension. They took a month to complete the job, but the end result was completely error free. It was a pleasure working with them. The best was, they did not exceed the cost in any way, and we only paid for what we were told initially. We were always informed in advance if there were any delays. I would highly recommend them for their excellent work at competitive prices. Thankyou 11th Hour. More...

27 April 2020

The team at 11th hour did a great job at every step with the results being extremely attractive. They had to make some minor changes but they did it an outstanding job and I totally loved it.

27 April 2020

I contacted 11th hour for the renovation of my kitchen. They made changes to the flooring and counter-tops and gave a handcrafted touch to my kitchen. I would recommend anyone if they want to avail the best kitchen remodeling services. More...

27 April 2020

We chose 11th hour for a complete house renovation. Starting from our first meeting I was filled with confidence as they understood our demands really well. The workers selected for our project were all very hard working and professional. 11th hour is my first choice and I have no hesitation in recommending it to anyone who wants a house with a modern outlook. More...

27 April 2020

Experience with 11th hour have been brilliant and they have completed a large kitchen extension along with the first floor extension. We are pleased with the final work and do not regret using their services. We now have a living space that is bright and we enjoy it as a family. More...

27 April 2020

We hired 11th hour for their kitchen renovation services. Their project manager and workers worked together to stick to a schedule and deliver the final product on committed time. They were responsive and met us on weekly basis. The workers were also very respectful as we were living in the same house during renovation. More...

Reviewed on Houzz

23 April 2020

Experience with 11th hour have been brilliant and they have completed a large kitchen extension along with the first floor extension. We are pleased with the final work and do not regret using their services. We now have a living space that is bright and we enjoy it as a family. More...

Reviewed on Houzz

21 April 2020

We chose 11th hour for a complete house renovation. Starting from our first meeting I was filled with confidence as they understood our demands really well. The workers selected for our project were all very hard working and professional. 11th hour is my first choice and I have no hesitation in recommending it to anyone who wants a house with a modern outlook. More...

Reviewed on Houzz

15 April 2020

I contacted 11th hour for the renovation of my kitchen. They made changes to the flooring and counter-tops and gave a handcrafted touch to my kitchen. I would recommend anyone if they want to avail the best kitchen remodeling services. More...

Reviewed on Houzz

14 April 2020

The team at 11th hour did a great job at every step with the results being extremely attractive. They had to make some minor changes but they did it an outstanding job and I totally loved it.

Reviewed on Houzz

10 April 2020

We had quite a lot of work in our house including a garage extension, addition of a master bedroom, TV lounge and a loft extension. They took a month to complete the job, but the end result was completely error free. It was a pleasure working with them. The best was, they did not exceed the cost in any way, and we only paid for what we were told initially. We were always informed in advance if there were any delays. I would highly recommend them for their excellent work at competitive prices. Thankyou 11th Hour. More...

Reviewed on Houzz

8 April 2020

I had an outstanding experience with 11th hour. They did our kitchen renovation and their project manager was also very nice. He was continuously in touch with us and monitored the progress almost every second day. Overall, the results were outstanding and I was very impressed with their services. More...

Reviewed on Houzz

7 April 2020

I would recommend 11th hour for the kitchen renovation services as they listened to all my ideas, drew up the design and presented us with the kitchen of our dreams. Very responsive team and our project manager was very cooperative. I cannot thank them enough for giving us the kitchen of our dreams. More...

Reviewed on Houzz

6 April 2020

Availed the services of 11th hour for kitchen renovation and then again for remodeling master bathroom. Both of the projects turned out to be successful as they continued to impress us with their work. For us, there is no need left to look anywhere else than 11th hour for our future projects! More...

Reviewed on Houzz

3 April 2020

I would recommend 11th Hour to everyone in my surroundings. These guys completely refurbished my house including a loft conversion, a modern kitchen and new roof. They also took care of the plumbing and heating jobs. Their team is very professional and hardworking and their finish is simply excellent. I would definitely work with them in the future. More...

Reviewed on Houzz

2 April 2020

I wanted to get my bathroom remodeled and I chose 11th for that. It was quite tricky to remodel it because it was a small bathroom. 11th hour team developed amazing bathroom designs that used space in an effective manner. They added extra space to my bathroom and got more out of my bathroom. I would recommend their services to anyone looking for small bathroom remodel. More...

Reviewed on Houzz

1 April 2020

11th hour helped us to remodel our home just the way we wanted. They have a team of professionals who offered specialized solutions for kitchen and bathroom remodeling along with other home additions. They narrowed down many attractive choices for us and started working on a schedule as per our convenience. I recommend their services to all those looking for their home renovation as they have staff who possess a thorough knowledge of everything related to house renovation. More...

Reviewed on Houzz

30 March 2020

11th Hour team redid the entire single storey extension of my house. The extension also covered a quality kitchen, washroom and a highly sophisticated living area. They guaranteed that the renovation will be on time and within budget and that is exactly what they did. I was more than happy to see the final result. More...

Reviewed on Houzz

27 March 2020

Our experience was made easy by 11th hour from beginning till end! Their project manager discussed everything with me and the workers were also very well behaved. I knew we made the right choice by selecting 11th hour for our bathroom remodeling services. Thanks to them for giving us new bathroom! More...

Reviewed on Houzz

26 March 2020

The entire team of 11th hour is incredible. From the upper management to every employee, I have had the best experience with everyone. Not only they did the beautiful work, but they treated job as if it was their home. You will not be disappointed by this team. I cannot imagine someone else handling my next remodeling project. More...

Reviewed on Houzz

16 March 2020

We were very glad with the final look of our kitchen which was remodeled by the team of 11th hour. Their team is very helpful, they took all feedback positively and adjusted our requirements with no additional cost! We have heard so many compliments from our family and friends. I told them that entire credit goes the company we hired for the renovation services. More...

Reviewed on Houzz

13 March 2020

This was the first time we worked with 11th hour and they completely refurbished our apartment including redoing our balcony and installing a new kitchen. I was really impressed with their services as the workers were extremely professional and did an outstanding job. We got everything we asked for and I would surely recommend their service. More...

Reviewed on Houzz

13 March 2020

What I loved about working with people at 11th hour is that they make sure everything is done in the right manner. Their team showed up on time and did what was committed. They also surpassed the expectation and made sure that we are completely taken care of and everything was on point. I would definitely recommend others to work with them. More...

Reviewed on Houzz