Woofs n Scruffs Durham
(1331)
(1331)
1331 customer reviews
Keith
I have been bringing Max to be groomed @ Woofs & Scruffs for a year now.
The staff are very friendly,& both of his groomers,Kayleigh & Dawn are great with him,& do a great job.
Keith Ross
I took Max for his 2nd groom.with Kayleigh,at the end of July.Kayleigh has the patience of a Saint,as Max is not the easiest dog to groom,particularly his paws.
Kayleigh did another great job.
I booked Max in for the end of October.
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James A
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4.9
(397)
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James arkle
2 reviews
13 minutes ago
NEW
My experience with Woofsnscruffs was initially a pleasant one, having taken my Pup to a puppy class at Seaham. Having been impressed with the tutors and the smaller, more personal class sizes, I decided to sign up to the next class up at …More
Beverley Potter
3 reviews·4 photos
2 months ago
I took my cockapoo swimming for the first time today and she loved it. She was a bit wary at first and she kept looking at me for reassurance but the lady who was in the pool with her was fantastic with her (sorry I can’t remember her name) …More
Ashleigh
13 reviews·5 photos
7 months ago
I chose Woofs n Scruffs over another local centre because of the fantastic reviews that they had. We came here for medical hydrotherapy sessions in the treadmill after our dog had surgery to repair her torn cruciate ligament. From her first …More
2
lynn ellis
4 reviews·3 photos
2 months ago
I took my 8 month old staffie for a puppy swim today. Jen was amazing with her, fun, patient and encouraging, and Ada loved her! After 20 minutes Ada was swimming the length of the pool with confidence. We will definitely be back!
Yell
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Woofs N Scruffs, Washington | Pet Services
22 Nov 2019 — Fantastic site, staff are brilliant, facilities are so clean and big. Everything you need under one woof and more......So busy and the very best ...
5.0
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Woofs n Scruffs - Washington
Job Vacancy - DOG TRAINER - Must have experience! Mainly Seaham based. Are you a people person, committed, hard working and able to control a group of up to ...
4.9
(749)
Woofs N Scruffs
https://www.woofsnscruffs.com › gr...
Grooming Reviews
HEAD OFFICE ADDRESS: Woofs n Scruffs 7 Baird Close Stephenson Industrial Estate Washington NE37 3HL 0191 513 0990 (Option 1) washington@woofsnscruffs.com ...
nicelocal.co.uk
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Reviews of Woofs n Scruffs - Washington – Veterinary hospitals – Sunderland
Absolutely shocking and disgusting behaviour from Woofs n Scruffs who have very clearly made it known they are not the least bit interested in the health of the ...
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Woofs n Scruffs - Washington – reviews, photos, phone number and address
Reviews about Woofs n Scruffs - Washington ... I love working here as a groomer/tutor, Mark & David are great bosses. Highly recommend woofs for all your dogs ...
britainfirm.com
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Woofs n Scruffs - Washington - britainfirm.com
Absolutely fantastic first experience at woofs n scruffs. Took my Labrador swimming for the first time & he absolutely loved it! The patience of the staff and ...
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Woofs n Scruffs Careers and Employment. Salaries. Salary estimated from 20 employees, users, and past and present job advertisements on Indeed.
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Woofs n Scruffs - Washington
Woofs n Scruffs - Washington · Details · COVID Safety · Reviews 0 · prev · next.
192.com
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Woofs N Scruffs Ltd - Dog Clipping And Grooming in Washington NE37 3HL - 192
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James arkle
2 reviews
13 minutes ago
NEW
My experience with Woofsnscruffs was initially a pleasant one, having taken my Pup to a puppy class at Seaham. Having been impressed with the tutors and the smaller, more personal class sizes, I decided to sign up to the next class up at the same venue in May of 2022.
Soon after signing up, my household became ill with COVID for a longer than usual time in what was a difficult time. I contacted Seaham and the lady quickly offer me the option of a refund or carry the credit over to attend another time. I opted for the latter.
We later agreed a new date at the Washington centre due to the Seaham tutor having retired. The closer we got to that however, my pup entered her first season. Of course, this meant we couldn't attend the class and I was again offered a refund on 2 further occasions to which I accepted, not knowing when I could next book a class.
I was asked to call back with my details to process the refund and, as I did, I was then told that 'we don't do refunds'.
I asked to speak to a manager and was told on several occasions that I'd be contacted, by phone and also by email. This didn't happen until I emailed the manager directly.
David Potts-Brown, the manager, eventually replied to me to explain once again that refunds are not offered, regardless of what the staff said and regardless of my initial situation of ill health due to COVID.
I have since asked for a further correspondence from David to clarify his position on why this is, as his original email suggested that refund policies were relaxed due to COVID, yet seemingly doesn't apply in this instance. I have asked for an explanation of how staff across 2 separate sites have managed to offer a refund on 3 occasions, contradicting their own policy each time.
After 2 weeks, I have yet to hear from David and doubt that I shall.
I would not recommend you use woofsnscruffs. The handling of my complaint has been poor. Communication has been inconsistent as with the knowledge of their own policies by staff. And management, it feels, are simply ignoring my complaint.
There are other trainers and classes you can attend and I'd encourage this reader to look beyond woofsandscruffs.
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Cath Walton
Have just picked our border terrier up after his 1st strip and we were amazed at how good he looked. They were so friendly and nice will definitely be using woofs n scruffs Durham again, thankyou x
Natalie Wilson
Took my puppy Ronnie to woofs and scruff seaham today for his first swim and Jennifer was amazing! I strongly recommend! He absolutely loved her and the pool! Thank you💙 More...
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Nicola Campbell
Luca had his first swim today at woofs and scruffs today and loved it! I was highly impressed with all the staff and facilities and can’t wait to take Luca back. Would highly recommend this place. More...
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Robyn Anne Brown
I did my level 2 dog grooming course here, with Sarah, who was the most fabulous tutor! I really feel like that has set my career up perfectly. Couldn’t ask for more support from the whole team! Fabulous ❤️🐾 More...
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Lynda Cave
Tara had her 1st hydrotherapy treadmill session ,she thoroughly enjoyed it and the 2 girls were so caring and professional thank you so much
Reviewed on Facebook
Angela Graham
Belle & Alfie are regulars, Doggy Day care and the groomers. They both came in Sunday for the level 3 exams teddy groom, what an amazing job they did, the staff are all amazing they treat your dog as their own making such a fuss of them. Belle & Alfie love it there. Belle after her Groom More...
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Lyndsey Day
We’ve just been for a swim with our two labs Poppy and Daisy and they absolutely loved it, the staff are very friendly and helpful and the service provided in these excellent facilities is brilliant we will definitely be back for another swim.
Reviewed on Facebook
Beth Waterston
Henry loved his first swimming lessons! It’s made him so much more confident in the water and is one of the only ways he can release all of his crazy energy! Would highly recommend
Reviewed on Facebook
Nicole Gates
Took my pups for their first fun swim this morning and safe to say they absolutely loved it. Katie was so lovely and helpful, and explained everything thoroughly so there was no concerns with this being their first time. 2 very happy pups 🐶 x
Reviewed on Facebook
Kelly Scollen
Winnie loved her first time at Little Fluffies today. Was worried she’d be nervous but she was anything but. 45 minutes was long enough and the staff were lovely. Will definitely be back.
Reviewed on Facebook
Sonia Sultman
We had a great morning at Woofs n Scruffs for a swimming session for Oakley’s first birthday. As you can see he loved it. Staff were very friendly and helpful . Nice selection of treats for afterwards too. More...
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Linda Lincoln
My dog Maisie is having water treadmill hydrotherapy. She doesn't like water and was really stressed at first. The team have been patient, kind and very professional. Only 3 sessions in and Maisie is becoming much more relaxed. I would recommend Woofs and Scuffs, they have been great with Maisie. More...
Reviewed on Facebook
Halle Fletcher
We took our puppies Margot and Maia for the first time for a fun swim and the hydrotherapist was great with them and by the end they were much more confident than the start in water, everyone was lovely and we can’t wait to come back soon!
Reviewed on Facebook
Claire Higgins
molly loves her puppy classes meeting lots of new friends. she had her first puppy swim yesterday and loved it the staff are amazing very helpful and friendly would definitely recommend
Reviewed on Facebook
Moira Curry
Puppy’s first swim. The puppy trainer was great with her and eased her in gently. Great experience!! Will definitely be back soon!!
Reviewed on Facebook
Clare Shaw
Luna had her first puppy cut & groom today. Really impressed with the service. The staff were great with her too, helping her to feel comfortable during a brand new experience. She smells amazing and I have no doubt that it’ll probably seem like a brand new world now that she can see again 🙈 Thanks again, we’ll definitely be back! More...
Reviewed on Facebook
Ashlyn Liddle
Kipper had his first ever fun swim today. So impressed with staff and facilities and Kipper had soooo much fun! Thank you Woofs n Scruffs, we will definitely be coming back🐾❤️🌊
Reviewed on Facebook
Lauren Balmain-Davies
Lola has been coming swimming for years at all branches but today we met Daniel for the first time and Lola was rather nervous at first but he was absolute fantastic with her and put her at ease. She really enjoyed her swim and even let Daniel touch her special ball which is a whole big deal in itself! Thank you Daniel xx More...
Reviewed on Facebook
Bethany Newton
Cindy had her first fun swim on Saturday & absolutely loved it! Katie was great with Cindy - we can’t wait to come back 🐾❤️
Reviewed on Facebook
Sarah Kharko
Max had his introduction today! I was a bit nervous leaving him but was put at ease straight away. The staff are so helpful and friendly. He will be back next week for more fun! Thank You Sarah Kharko More...
Reviewed on Facebook
Chloe Bonney
We have had the best time at woofs n scruffs, it was Zues first time at the pool and he was looked after so well , he was very nervous as he's not too keen on water but after 20 mins he started to calm down and was encouraged to sit on the ramp in the water Without stressing so can’t wait for our next session and what's too come !!!
Reviewed on Facebook
Ash Ley
Trust my dog with the groomers here and students do a brilliant job! Lovley, friendly staff, I wouldn’t take him anywhere else now!
Reviewed on Facebook
Ami Jones
It was OLLY’S first swim today and I can safely say he was NOT a natural but the staff here were so friendly and took such good care of him, he certainly enjoyed the attention before and after! We will be back next week to try again 😂💙 More...
Reviewed on Facebook
Alex Caitlin
Lola absolutely loved her swimming lesson! Daniel was great with her, she was so nervous at first! She has always been curious of the water but frightened to go in too much, especially as we live so close to the beach! Swimming lessons her have massively helped her confidence in water and we can wait to come back next week for her next lesson! More...
Reviewed on Facebook
Stacey Louise Matheron
Bruce has loved his time in the pool with all of the staff. Each week he has become more confident and now will jump in and turn by himself. I’d recommend anyone to have a go at taking their dogs for fun swimming, especially if they’re a bit nervous around water like Bruce was! Thanks More...
Reviewed on Facebook
Julie Ramsay
Gizmo had his first fun swim today & he loved it. He was a little nervous being in a strange place however Katie was great with him. The lady in reception on arrival explained everything which was helpful. Gizmo has his next swim booked & cant wait, thank you so much. He also loved the shop where i got him a treat- Dog Popcorn & some lovely shampoo before heading home. More...
Reviewed on Facebook
Alice Elizabeth
My boys, a scottie and a Westie, have visited twice for breed style cuts with the students, level 2 and level 3. Their cuts have been fantastic they both look absolutely stunning and the communication with staff has also been fantastic. We are looking forward to the next couple of sessions we are booked in for. More...
Reviewed on Facebook
Rachael Brown
All the staff were lovely and the trainer Daniel was great. The dog absolutely loved the pool and just wanted to keep going chasing the ball about in it. Will definitely be going back.
Reviewed on Facebook
Heather King
Willow had the best time at her first swimming session today. The girls were great (Katie and Amy I think) really comforting and willow warmed to them quickly. Amazing service and a lovely pamper shower after her swim. Thankyou so much x More...
Reviewed on Facebook
Lynette Hardy
Took Hugo for his 1st swim today and although Hugo was unsure Katie was great with him. Also use puppy training and all staff have been friendly and welcoming
Reviewed on Facebook
Chloe Anne
Our 8 month old Doberman had a half hour swimming session with Carly, although Debbie doesn’t massively like the water, Carly made her feel super comfortable and by the end of the session she was jumping in the water herself! I would absolutely recommend the swims and we’re definitely going to be using other services like the socialisation etc! Super professional, friendly service. Thank you all so much - we are so excited to see how Debbie progresses!! More...
Reviewed on Facebook
Nicole Thompson-ross
Staff were so friendly and comforting for Gizmo with his first swimming lesson, looking forward to his second session tomorrow
Reviewed on Facebook
Rachel Pallan
Kipp has her first fun swim session today - she’s a very nervous dog but Katie was fab with her and had her swimming round the pool! I can’t wait to get in with her next time ☺️ More...
Reviewed on Facebook
Nico Crawford
First visit here for Daisy today and we were impressed. The staff were genuine and their love of dogs was obvious as they gathered lots of information about Daisy before taking her through for a groom. When I collected her she looked fabulous and was very calm - usually she drags me out of the groomers but I had to drag her out today! I highly recommend you try Woofs and Scruffs Seaham - we certainly won't be going anywhere else from now on More...
Reviewed on Facebook
Rachael Knight
Had Bruce in for his first day of day care yesterday and he appeared to absolutely love it. Came home shattered. Bruce will definitely be back 🥰
Reviewed on Facebook
Manda Lowery
Willow absolutely loves swimming, she cried when she had to come out the pool today. Booked in for her third session next month. We have also done classes and had a 1:1 session with Ruby, who is an amazing trainer and approachable. Very understanding and offered realistic advice/tips to improve my puppy's manners. More...
Reviewed on Facebook
Stacey Davison
Highly recommend! My puppy had his first groom here today and he’s came home smelling lovely and he can’t wait to come back 😊
Reviewed on Facebook
Aimeé Liddle
Ollie had his first swimming lesson today and he absolutely loved it thanks to Katie helping him along, he’s a true water pup! Katie made us feel welcome and Ollie loved being in the water with her! All staff are very friendly and welcoming and Ollie loved his experience too and didn’t want to leave! We can’t wait to come back already! Highly recommend if you are wanting to get your puppy used to water and see how they are! 🐶 🐾 More...
Reviewed on Facebook
Rose McGuckin
Took my two dogs for fun swim session. Girl in the pool was lovely with them both. My older dog had done it before and loved it my puppy was given all the support she needed to get the confidence to catch the toy by the end of the session. Would highly recommend giving this a try More...
Reviewed on Facebook
Susan Shearer Taylor
So far have done the basic pup training and now on bronze kc award with Ruby. Just fab. Today Kit went for a swim. David was brilliant with her. Very kind, caring manner putting pup at ease. Highly reccomended. Lovely place and set up x More...
Reviewed on Facebook
Samantha Hallimond
Alfie’s first time for a full groom. He is a nervous dog but was out at ease when meeting his groomer. We went for the full groom and he is unbelievably clean. He is like a little ball of fluff after his groom. Thankyou very much for putting him at ease More...
Reviewed on Facebook
Courtney Clowes
First time we’ve been here and it was our first time taking our Labrador Murphy swimming. From booking online to the actual appointment it was so easy. Reception staff were super friendly and gave us a warm welcome. When we actually went through for our session they were so professional and explained exactly what was going to happen. Would definitely recommend this place to others and we will be coming back soon! Murphy loved his first swimming session 😃 More...
Reviewed on Facebook
Julie Annette
Big thank you to Carly supporting our little Stanley swimming today. What a lovely knowledgable lady who has not only given our boy confidence shes made our day seeing him learning something new. Thanks Carly from Julie, Olivia and Stanley xx More...
Reviewed on Facebook
Denise Matthews
Had our little Meg here today for treadmill hydro therapy. Excellent staff, took the time to listen to your story, made the dog feel at ease. Just genuinely cared about our pooch which matters. 5star from us x More...
Reviewed on Facebook
Nicola McCreary
Little Angel had a fab time in her puppy swimming session today. I'm so proud of her swimming lengths with support! It was a bonus that she got a nice bath at the end and left smelling lovely 😍 I'd really recommend giving it a try if you have a puppy. It's a new experience for them in a lovely environment and the staff are really supportive. More...
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Jan Kennedy
Superb care given to Ted by caring and friendly staff it is reassuring to know that he is in good hands. Looking forward to returning with Ted at the end of January.
Reviewed on Facebook
Jamie-Lee Jackson
We brought our Akita in for her first ever swim today. Hates the beach, hates the rain, avoids puddles but she swam in the pool today I can’t believe it! Sam is amazing & an absolute credit to your business. So calming and great with Willow- she really warmed to her and trusted her in the pool. Thank you to Linda on reception too, very welcoming, chatty and made a fuss of the doggo! Also huuge thanks to the grooming girls who quickly fit us in for a nail trim after her swim, I know they’re super busy this close to Christmas so I really appreciated that! Thank you Woofs n Scruffs for our 5* treatment this afternoon, we’ll be back soon 🐾 More...
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