National Learning Group

I would NOT!! recommend National Learning Group If only I could give a rating of 0. I decided to joint NLG in December 2023 for my daughter. I wanted a qualified Maths teacher NLG allocated one at the rate of £37 for 40 minutes. My daughter had her first 2 sessions. When it came to 3rd session my daughter was waiting on zoom for 10 minutes after the allocated time. The tutor emailed after saying she could not attend the session. Then again 4th session something happened daughter waiting on zoom tutor did not turn up emailed after 10 minutes saying I could not attend. However they kept taking payment out of my account. When I spoke NLG about the tutor not turning up on time they made me feel that I was at fault and that the tutor has the right to cancel. I suggested that I would like to be allocated a another tutor. They said we have found another teacher but straight after they emailed again no teachers are available. NLG said as a good will gesture we are willing to waive 4 week notice period a a good will gesture. I want to know what good will gesture ? you have failed to provide a tutor and when I asked for a refund for £74 the 2 sessions that did not go ahead. NLG have said we will not provide a refund. Shame on you NLG and Emily Clark who did not reply to my email for a refund. The manager that did not mention his name shame on you and all that I have spoken from NLG for cunningly not providing the services and then not refunding the sessions. Pathetic!! More...

really helpful thanks. just found someone else.

Very quick response and extremely helpful

Just I was thinking it's face by face at class that's why I changed my mind.
Thanks so much

My daughter went through various tutors and in the main the lessons were well delivered. The issue with the National Learning Groups is with their communication internally between tutors, finance and their tutor allocations team. Despite requesting timings be changed to lessons around a month prior to lessons restarting after the holidays no response given from tutor that there was any issue resulting in payment being taken for lessons not recieved. Catch up lessons are always offered even when lessons are missed due to issues on the tutor side despite continually making NLG aware that this is unsuitable. NLG will quote their small print/Ts&Cs instead of taking ownership for issues their end therefore as long as you're happy to be messed around with payments the lessons in the main I feel are well delivered. More...

Prompt response , responsive to needs
Can’t comment on teaching yet

I just spoke to our sales person and gave subjects we were interested in. Some information about my son and we were matched to 2 tutors who seem very professional and keen to work with my son.

very informative and just what i was looking for, for my son they will concentrate on the area we are concerned with. and give regular feedback after each session to let us know what went on.

Thank you.
My daughter is very happy,enjoy.

Hi,I had a very bad experience.I have paid for so many lesson which the never were given, because they take the money direct debit.Not recommend.

N

Reply from National Learning Group

Hi Gentiana, we provide 'make up credits' for any missed lessons and then reschedule them for you so that you never miss out on a lesson you have paid for. This is a great system, where many of other companies would just charge you and not make up the lesson. Can you please call the office on 01434 239069 and ask for Deb, and we will look into this and get everything sorted out for you.

They were quick in coming back to me and the staff seemed nice talking to. Teaching starts next week so looking forward to it.

It has good tutors who are very good in their skills of teaching

Andrew was very helpful in informing me how to enrol and what I should expect. I was assigned a tutor the very same day.

It was good they were quick to contact me and very informative about their services and how they will do their best to help my child improve her maths

They have comminucated well and asked exactly what I need for my child.

They were so Helpful friendly and professional

A quick reply from all tutors and a lot of information given.

Cannot fault their help and approach.

Very helpful and easy to contact.

National Learning Group are very professional, open and clear communication.

Seems. Great professional also competitive prices

Called me straight away, the lady was so helpful and informative. Really put me at ease.

They took their time to find out about my daughter and her needs and I am not tied into a contract.

Really good Andrew k was so helpful. Explained everything to me and I felt at ease.

Early days only had 1 lesson but my grandson enjoyed it

Very helpful and understanding

Excellent service from Ann Marie, it was through my conversations and the service that she provided that made me enrol. Thank you.

My daughter has exceeded her expectations with how she is getting on with her maths. We found a teacher that has, not only taught her, but has built her confidence on her approach to maths and she now believes that she will be successful in her Maths GCSE. I would recommend this company to all parents. More...

Very prompt service and explained simply

National Learning Group support is just what we were looking for. Both my son and daughter actually look forward to their lessons.

Love my great lessons with Sarah. They very much help me with my English language.

It's a pure blessing to have such an understanding and caring mentor. Thank you so much.

Wasn't convinced that online one to one would be right, but going well so far.

My daughter lacked confidence with English. She improved once she started working with Geoff. Good stuff.

After poor results last year , we took English and Maths for our son. He had weekly sessions for 30 mins plus homework . Both of our assigned teachers worked with our Son giving clear explanations, problem solving and encouragement plus exam techniques . Feedback from each session was given and we could not fault the experience More...

Thank you so much for the help NLG. It has really improved my Maths.

My son's maths skills are now increasing with Amrita. Very happy so far. Not the cheapest but definitely one of the best

My daughter always look forward to session with her tutor Annisa who is very patient and wonderful.
I am beginning to see some improvement in her confidence with mathematics.

So far National Learning Group have been great to work with and my daughter was allocated a very lovely Maths tutor who she really likes. Tutor is focussed and friendly and so far all positive. More...

They we're professional in answering all the questions I'd asked
Also seemed to be very aware of the students needs

Excellent company very professional

Very pleased. I am at the stage of getting a tutor, waiting to hear back.

Fast response, Andrew has a great sense of humour! Very transparent about what to expect very straightforward process with no strings attached.

Jennifer the lady that did my kids induction was very helpful and caring. Very professional as well.

Good introduction, will see how we get on.