Diamond Home Support

Absolutely fantastic, Really understanding to my physical needs and made me feel so at ease. The cleaning is excellent and am looking forward to the future with Diamond home support.

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I have never had to use cleaner before, but found myself in a situation why I now do. From the first point of call to the cleaners themselves this company if great. Margy who I first spoke to listened to my requirements and assured me that everything would be done to a high standard. I had 2 cleaners who have done a fantastic job, they were polite, very professional and also happy! They put me at ease and did exactly what I wanted. Highly recommended. Thanks. More...

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Ralph at Diamond Home Support was excellent - very responsive and organised what I needed quickly and efficiently. Sharon, who came to the house to do the deep clean, was brilliant. She was very thorough and great to have around. Would highly recommend. More...

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Dimond is a highly professional company offering top-quality services tailored to your home. Their cleaning service for my mum has given us more quality time together and relieved the stress of household upkeep. Dimond manages the cleaning team efficiently, ensuring a spotless home and a stress-free life. More...

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Myself & my daughter are both disabled & therefore find certain types of housework very difficult so I contacted Diamond cleaning to find someone to come to us once a fortnight to do the things we can't. We had a few conditions especially that the person coming to us must like animals. Diamond cleaning definitely thought this through & have sent us the best ever lady. She loves dogs which we have many & is very friendly & she fits perfectly into our little family. Thanks so much Diamond Cleaning our lady is a perfect fit. More...

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I reached out to diamond home support to help me maintain a calm house while I work from home. The process was easy to speak with them and arrange an initial visit, and from there I used their services for 10 months until a relocation. Nikki has been fantastic and eased my daily stresses of feeling overwhelmed with general housework, thank you! More...

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There are numerous reasons why I've given Diamond Home Support a 5 star rating. My first interaction was with Lynda who is just amazing! She's professional, thoughtful to individual circumstance and very very honest (refused to take no for an answer when I said she didn't have to credit me for a week due to last minute circumstances meaning I may miss a weeks clean)! Then of course THE CLEANERS! I can't really call them that as to me my gorgeous lady Sylvia has become like a member of the family. Exceptionally trustworthy, someone who I'm happy to leave in the house when I'm not there, but again just a wonderful caring person. Her husband or son sometimes come with her and they are just as lovely and hard working. Of course you want to hear about the cleaning aspect :-) I'm so so happy with how lovely, clean and fresh my house is after Sylvia has been. We've recently had some building work done, so some of the normal cleaning wasn't necessary, Sylvia went above and beyond to make sure that other bits around the house were done that weren't part of what I would class as her job. I can't honestly say a bad word about any of the other cleaners that have come when Sylvia is on holiday, they are all so attentive to everything they do. Do yourself a favour and get signed up with Lynda and her team, you certainly won't regret it! More...

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Diamond home support have been cleaning our house for a few years now and have always been excellent - reliable, trustworthy, and efficient. Highly recommended!

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Always reliable and excellent at arranging a cleaner that matches me and my family’s needs.

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I’ve had excellent service from Lynda. The cleaners she sends are very good and if they are unwell, she will organise a replacement. Smooth service. Recommend.

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Excellent service. Reliable and easy to get in touch with Lynda who arranges a regular cleaner to come and do a domestic weekly clean for us. Whenever we have a problem Lynda has been quick to respond and address the query/concern. She also arranges cover when our regular cleaner is away. I would recommend this company for their reliable and good cleaning services. More...

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Simone is a wonder! She thoroughly cleans our home and leaves it sparkling and smelling fresh. She is reliable and very hard-working. Thank you.

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Living many miles from my elderly dad, it is grest to know the staff at Diamond Home Services are helping him to keep on top of his cleaning and ironing. Helen is there weekly and has proved a wonderful help as well as company. The office staff are always ready and willing to deal with any queries or change of plans. Thank you Diamond Home. More...

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Easily the best cleaning agency in Rochdale and beyond. Adam and his team are on the ball and have never let us down. Keep up the great work!

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Diamond Hime Support Stockport provides an excellent service. I would recommend them to anyone. The cleaners are very professional

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Lynda Stewart has made finding help with cleaning a smooth and easy affair- very responsive. I've been really impressed with the professionalism of her crew who are friendly, flexible and efficient. Good company!

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We have used Diamond Home Support for 5 years now, Lynda is fantastic at finding the best cleaner to suit your needs, and responsive in communications. We had an accidental breakage in the bathroom and it was a very straightforward process to get the costs covered via Lynda and made me appreciate having gone through an agency. More...

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Great service and back-up provided when your regular cleaner is unavailable...

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Excellent Easy good quick communication And excellent practical service Thank you Highly recommended

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I'm a grumpy old man, here in Cornwall. I had been trying to get someone to make my bed and do the housework for at least twelve months after moving into sheltered housing due to a stroke. Everyone was fully booked, but then I luckily came across Diamond. I was very surprised just how friendly thay are. I always have the same lady come, with a smile on her face. She's been coming round now quite a few months, so, thanks Tippy. More...

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Very friendly and professional came on time and did a great job

The man was so nice and very polite

Quickly replied with an email and a phone call.
Appeared a straightforward process. However, the actual cleaning not started yet.

Prompt courteous attention to my requests.

My name is Doctor Gamble and I paid Diamond Home Support £71.85 to complete a 3-hour professional clean of my two-bedroom apartment on 21st May 2024. The cleaner Clair arrived on time and was very pleasant. We went room by room and I explained what I would like done, and I also offered to let her use any of my new cleaning materials if she needed. She said that 3 hours was more than enough time to complete all of the cleaning. I then went out and returned 3 hours alter, at which point the cleaner said that she had just finished the cleaning and so she left. Before leaving she revealed that she was not a professional cleaner but a full-time student who did several part-time side jobs - one of which was cleaning. I then went around the apartment and was shocked to find that the place had been left in an absolutely filthy condition, much worse than the condition before the cleaner arrived. The kitchen worktops and appliances were covered in crumbs, dirt and grime, the hob was now covered in dirt and residue that was not there before, the floors in every room were covered in dirt and fluff, the windows in the living room were now covered in circular streaks and residue that was not there before, the two shower doors in the ensuite (which were now both off their rails) were also covered in streaks and residue that was not there before, the rugs were covered in dirt and had clearly not be vacuumed (despite me specifically asking for this to be done), both toilets and the bath all now had lots of dirt and hairs on them that were not there before, the record player was also now covered in grime and dirt that was not there before. I have no idea what the cleaner was doing during those 3 hours but she certainly was not cleaning. She failed to do even the basics such as brushing down surfaces before wiping or vacuuming before mopping. What little cleaning had been attempted was obviously done with dirty cloths/sponges as most surfaces and appliances were now covered in dirt, grime and residue that was not there before. The floors (including rugs) in every room were covered in dirt and fluff, indicating that little or no vacuuming was carried out. This was one of the worst clening jobs I had ever seen as the entire apartment was now filthy, in a much worse state than before the "cleaning". The cleaner also failed to clean the balcony despite me clearly stating in my emails with the company that I had a balcony and wanted it cleaned as part of the job. My mother (who also acts as my carer) was arriving at lunchtime the next day to visit and it was too short notice to arrange for an actual professional cleaner to undo the mess that the cleaner had made, so I ended up having to spend all of that night and the next morning re-cleaning the apartment myself (despite having long-term health issues) in order to bring it up to an acceptable condition. I filled an entire dustpan with crumbs, dirt and fluff as the cleaner had failed to brush or vaccuum any surfaces during her 3 hours in the apartment. I also had to clean the balcony myself and re-wash all the windows and shower doors as the streaks were so bad that I couldn't see through them. I also had to attempt to repair both shower doors - which the cleaner damaged when she left both of them off their runners. I should not have had to do any of this as I paid Diamond Home Support £71.85 to do all of this for me. I emailed Jordan Hughes, the Liverpool Area Manager of Diamond Home Support, after the clean in which I attached 58 photographs that demonstrated the appalling condition in which my apartment was returned to me and I requestd a full refund. I received a two-sentence response in which my request for a refund was ignored, he offered no apology and even attempted to make excuses. The next day I then escalated the matter to a formal complaint in which I copied in the company's Managing Director, Andrew Watton, and requested for the second time a full refund. I then received an automated response which included an apology but again my request for a full refund was ignored. I then sent a final email the following day in which I requested for the third time a full refund. I received no response at all to this email, which was sent over 2 weeks ago, so my third request for a full refund has also been ignored. I will now be reporting Diamond Home Support to Trading Standards and other regulatory bodies for gross incompetence and failure to provide a refund despite me sending numerous detailed emails of complaint and sending the company 58 photographs to demonstrate that little or no cleaning was done and that my apartment was returned to me in a filthy condition. I will also now be instructing my solicitors to begin legal action against Diamond Home Support through a Small Claims Court to reclaim the £71.85 that the company has taken from me and has failed to refund. More...

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Connie from Diamond Home Support Norwich branch has been more than helpful . We are more than satisfied with Joanna, who comes in each Wednesday. She is always cheerful and does whatever is needed within the allotted time she has with us. We couldn't ask for a nicer person . Many thanks Diamond Home Support . More...

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Nikki is really good at finding cleaners that are suitable for your needs. My mum has alzheimersand the cleaner was excellent.

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Good Job done by diamond home support. I went for the bathroom cleaning and very much satisfied with the services. I also got the frequent response from Tom throughout the day i enquired about the service till i got the cleaning done. Much appreciated. Thanks Diamond Home Support More...

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It's a joy to be working along side Brian ,Karen and Mary-Anne at Diamond home support Cornwall. Always there if needed hard working,supportive and caring like one big happy family. Keep up the good work lovelies.

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We've always found Diamond Home Support to be a professional, friendly service. They've always provided cleaners who have excellent attention to detail, are helpful and for whom nothing is too much trouble.

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Great friendly service, always on time and go the extra mile when asked. Love coming in every other monday knowing the place will be spotless Adam

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We have been loyal clients of Diamond for over 7 years. They, their staff and employees have always been attentive, prompt and reliable.

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We have used Diamond Home Support cleaners now for more than a year and have been pleased with the quality of their work and their reliability. We hope to continue using them for many more years. More...

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Suzie has been wonderful from day one. Her work is always of a very high standard. I look upon her as a close friend. Thank you to Diamond Crew too for very efficient management.

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a reliable company,and our cleaner jenny is very friendly and punctual and does a good job.so all in all a good experience. mrs r.l.cracknell

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Reliable, effective cleaning routine by a good humoured professional. Jenny has brought order and and a sense of structure to our house in Lowestoft. Thank you C.M.

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An Excellent End of Tenancy Clean In Surrey at a reasonable cost Thanks so very much Diamond Home Support Team

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I have worked along side diamond home care support for nearly a year now. I am so pleased I found them. All my clients they have found me are really nice people and we all get on really well. Karen, Brian and Mary Anne have all been so friendly and very supportive. If ever there is a problem they are always there to assist. More...

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I first met Karen and Brian when they came to do a post-building cleanup for me at least 10 years ago. They came themselves and did a fantastic job. Since then I have used Diamond Home Support Cornwall many times and have always been delighted with the service from them and their team. I wouldn’t hesitate to recommend them 💯. More...

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I struck it lucky first time, having contacted Diamond Home Support Cornwall for help with cleaning while waiting for an operation. In every way, Karen, Brian and their staff have been caring, efficient and friendly. Now, four years later and being assisted by Bryony, my husband and I continue to be delighted by the high standards and friendliness. We look forward to her visits! More...

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I’ve been working with Diamond H/S for almost four years. During that time, I’ve had the opportunity to be matched with the most appreciative clients, and established strong, working relationships. I particularly appreciate the effort that goes into matching clients with workers. Many of my initial clients have spanned from day 1 of joining Diamond, to the present day. The Office team (Karen, Brian and Mary - Anne) work consistently to offer solid support, and guidance where necessary. I’ve never hesitated to contact the office, and always have been met with friendly reassurance. More...

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Karen and the team are superb …Caring for elderly family, when we are living away, it is reassuring for ourselves in the knowledge of the attention to detail that they are receiving. . Caring, comforting and compassionate..Thank you More...

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The personal, professional, attentive service. I needed help with my cleaning when I found myself unwell. Diamond was recommended to me, and I've never had a better service. ..really thorough, and it was so good to be able to feel comfortable in my lovely clean home again. And when I moved out, I booked Diamond for the one off clean before I left. Such a relief...and when you have a Diamond cleaner, you can rest secure in the knowledge that they have been fully vetted, and they're trustworthy. More...

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I have worked alongside Diamond Home Support Cornwall since 2019 and it’s been a very rewarding experience. Karen, Mary-Anne and Brian are always on hand to listen and advise in any situation. All the clients I have been matched with are lovely, which is due to the hard work from the office in ensuring a positive experience for both client and worker. More...

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I have been working with Diamond Home Support Cornwall for a couple of years now, and can't thank them enough for providing me with not only lovely clients, but also amazing support on a personal level. Karen, Brian and Mary-Anne are very considerate when they match workers and clients, and provide help and support all the way. I couldn't have built my business without them. More...

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