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Xcel Kitchens, Bedrooms & Fireplaces Bradford

Bradford

(39)
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4.5/5

39 customer reviews

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20 May 2023

Avoid at all costs. They promise the earth, then fail to deliver. I placed an order with xcell kitchen's on the 3rd of March and was told that installation would be one or two months. I'm a patient man so didn't worry about chasing them until after two months, it's now three weeks into May and I'm still chasing them. After recently getting more assertive with my request for action, I'd been given a firm installation date of Monday or Tuesday next week with the units being delivered either yesterday or today. Like a lemon I waited in all day yesterday, though I did try unsuccessfully to call them 7 time's to try to narrow down the delivery time. It took a further 4 calls today before I managed to get through to them only to be told it would be at least the back end of next week before they could install.
How can you go from a confirmed installation date to, oh we were just kidding, it will be sometime when we can be bothered.
After giving them some serious grief I was then given another confirmed date, which I asked them to confirm in email. Of course I haven't received an email so it's their word against mine that the date as been set.
AVOID AT ALL COST.
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1 June 2021

Xcel Kitchens, would not recommend

A hugely poor experience from this company

One of the most important home investment decisions one makes is to renovate their kitchen - having supplied this contract to Xcel based on their promises to go the extra mile, we were left with a complete lack of customer service. Delayed deliveries, poor and faulty workmanship on units, lack of communication, lack of updates on order and several false promises.

The stress and uncertainty this added to us is unquantifiable, Xcel did not care about this one bit once they took payment

We felt completely let down by this local company who aspire to compete with the larger kitchen suppliers, but yet have a long way to go to recognise what good customer care looks like.
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22 December 2020

Had appointment booked, never turned up and wouldn't answer phone!
Absolutely rubbish

12 December 2020

Excellent service from azhar and barry(kitchen fitter) very professional throughout the whole process from design to fitting.

20 December 2019

Normally I do not leave online reviews, however I chose Xcel Kitchens to design and fit my new kitchen primarily based on their fantastic online reviews from happy customers. Yes I can confirm Xcel live up to their name especially Gentleman Azher who arranged everything from an excellent plasterer to an electrician and lovely Mark who did a perfect fitting of new kitchen units plus laminated flooring. Azher ensured this was a 'smooth job' as he is a perfectionist. I very happily recommend Xcel with wonderful Azher in charge as they are just the best in providing top quality kitchens plus the best fitting service at very good unbeatable prices. Do Not Bother going anywhere else Just go to the Best! Thank you to Amazing Azher and the XCEL team for looking after me superbly from beginning to end GOLD STAR SERVICE!!! More...

Reviewed on Google Maps

13 December 2019

First time of using Excel Kitchens and everything was perfect!Whent into the showroom Assisted me in designing the perfect wardrobe . Arrived exactly to specification and to the high standard we expected. Cannot fault the company or the service. The attention to detail that the company takes with a very personalised order is second to none. Will definitely recommend and will definitely come back when we doing our next room! More...

Reviewed on Google Maps

20 November 2019

Very happy with our purchase, very professional & very helpful throughout the process, they designed our kitchen in very beautiful manner & used the space in perfect way , they deserve more than 5***** ratings. Will definitely recommend to family & friends. Thanks again & good job More...

Reviewed on Google Maps

20 November 2019

I needed a new modern kitchen for my renovation project which was a 3 bedroom semi detached house. I came across Xcel kitchens, I was given a dedicated time slot with there professional kitchen designer who asked me a series of questions about the type of look and feel that was required. Once that was established I was shown a wide a range of colour shades, wood type and designs. I was really impressed with there Articad design based on our kitchen which illustrated exactly what my kitchen would look like before buying it. As a seasoned developer for more than 10 years, I can say with a degree of confidence that Xcel kitchens gave me a really competitive price even compared to the larger kitchen suppliers and the quality of the kitchen was outstanding.I'm already buying my second kitchen from them and with the intention of buying many more kitchens. More...

Reviewed on Google Maps

20 November 2019

Very Good experience, they are very helpful, very happy , they helped to arrange a matching wardrobe with my kitchen & everyone from my family & friends is impressed & asking from where we purchased both of these & we are happily referring Xl Kitchens to very one, they are reliable & delivered everything on time as promised. Thanks a lot xl kitchens , you done a great job . Very happy customer , 5 More...

Reviewed on Google Maps

14 September 2019

Purchased an outstanding kitchen from Xcel, one of superb quality and a beautiful slick finish all at a very reasonable price. I genuinely couldn't be any happier, the standard in quality is far better than anything i've ever had in the past. Shout out to both Azhar and Khalid who were genuine, professional and were always available to advise and support from start to finish, nothing but positive words for their professionalism. Fantastic job and a top top quality kitchen, cant complain. Thanks v much guys! More...

Reviewed on Google Maps

10 September 2019

These guys are experts in their field. Absolutely loved the service before and after sameWell recommended.

Reviewed on Yell

22 August 2019

Excellent service from planning to fitting. Azhar and khalid offered great customer service and were very friendly and professional. Lance the fitter also did a great job fitting the kitchen. More...

Reviewed on Google Maps

15 August 2019

Absolutely amazing job done, can’t complain, Great quality kitchen, I would definitely recommend, they have a lot to offer, you won’t be disappointed. Check out the kitchen installed.Photos attached More...

Reviewed on Google Maps

15 August 2019

Great kitchen at a great price. Units have a beautifully smooth finish and love the colour (see photos). A few hiccups with the order initially but both Khalid and Azhar made sure these were addressed quickly. In my opinion much better quality than the well known kitchen retailers, highly recommend you give Xcel a go, you will not be disappointed. More...

Reviewed on Google Maps

8 August 2019

A HUGE thank you to Azhar and the team for producing a dream bedroom for my daughter. Excellent job and great quality. These guys really are XCELlent! !! They will put u at ease from the moment you step into the showroom and will strive to ensure that what you came looking for is what you get. Highly recommended More...

Reviewed on Google Maps

8 August 2019

Nice peopleProduct and quality amazing,Was not the easiest of kitchens to fit as I wanted it to hide the corner of the house staircase in the units,The fitter Dave who was hard working and very polite made it look easy..So thanks again..Great job

Reviewed on Google Maps

1 August 2019

Genuine and honest customer service from Azhar a refreshing change

Reviewed on Google Maps

26 July 2019

A***** recommended to all great service the work was tidy and clean customer service was 100% polite and helpful great family business

Reviewed on Google Maps

26 July 2019

The kitchen looks amazing done to the very high standard. During the fitting of the kitchen Azar came down to make sure we were happy and they was no issue, which I thought was very nice of him. Any minor hiccups were sorted out there and then. Barry the fitter was excellent he went above and beyond. Great customer service and very professional service we got. I would give xcel kitchen 10 out of 10. More...

Reviewed on Google Maps

23 July 2019

Good quality kitchen units at a reasonable price and the customer service was good too . Would recommend them and use again if needed. Both Azhar & Khalid were helpful and responded to any queries within a reasonable timeframe. More...

Reviewed on Google Maps

23 July 2019

What can I say from start to finish it was actually a pleasure for once to communicate with a professional and attentive team; especially with Azhar. From design to completion nothing was too much trouble. Having used a number of reputable companies I have to say the price and most importantly the quality of my kitchen was exceptional. I would reccomend Xcel kitchens to people with any budget, these guys know their kitchens and so many people have literally swooned over my kitchen. I only leave reviews after six months to be able to give a clearer picture on quality and I can safely say nearly a year on and my kitchen is still fab. Thank you once again. More...

Reviewed on Google Maps

9 July 2019

Had a good experience with them. Can't really complain about any of their services. Very reasonably priced too. Big shout out to Khalid who was extra ordinary and is a valuable asset to their team no doubt. Certainly would not hesitate to use them again or recommend them. More...

Reviewed on Google Maps

30 June 2019

Amazing Kitchen amazing product kitchen looks stunning just how we had pictured it. THANKYOU Xcel !!!

Reviewed on Google Maps

16 May 2019

Just like to say that the service from Azhar was excellent and Dave our fitter went above and beyond so thankyou.

Reviewed on Google Maps

16 May 2019

Couldn’t recommend any other kitchen company than this one ,brilliant service , excellent communication, really quick , beautiful designed kitchen they meet all ur needs and really work with you to make you happy with the out come 10/10 for these guys !! % would recommend xl kitchens

Reviewed on Google Maps

31 March 2019

Excellent friendly staff. Great designs and cheap price.

Reviewed on Google Maps

1 March 2019

Professional from start to finish. Carried out my vision for my kitchen perfectly. I cannot recommend them enough. Thank you

Reviewed on Google Maps

1 March 2019

Very impressed with the outcome of my kitchen from Xcel kitchens.. the units etc are the best quality you can buy.. & well worth the money at a good price too. .. friendly service from Az and the staff... would defo recommend Xcel kitchens to friends and family.Shah More...

Reviewed on Google Maps

1 March 2019

Xcel did a fantastic job on my kitchen, the kitchen is off high quality and looks stunning. There were a few minor hiccups but Azar and the team went out of they way to sort these with no problems. I would highly recommend xcel kitchens if you are after a good quality kitchen More...

Reviewed on Google Maps

30 January 2019

Got the whole kitchen made from Xcel, products and the service was best quality at affordable price. Such friendly people from the shop to the fitters. Right from the start to the end we received phenomenal customer service. There was also no hassle in getting the kitchen designed as they gave us good advice and tips. Would defo recommend this to anyone that wants a beautiful kitchen More...

Reviewed on Google Maps

30 January 2019

The service was excellent, Zaf and Khalid kept me regularly updated on the progress of my kitchen. They are very professional in their approach with customers and they kept true to the tight deadline I had. Would highly recommend to all my friends and family. Thanks again Xcel More...

Reviewed on Google Maps

2 October 2018

Great service.
Bought a large quantity of high gloss painted doors with all the panels, etc and they look amazing. The quality is brilliant. Any issues were resolved without fuss and the staff were very helpful. Highly Recommended. More...

Reviewed on Google Maps

3 August 2018

You always want a really nice kitchen, and with high street prices being too expensive. We decided too get a free quote from Xcel. They did a blue print and showed how it would look on the computer. Like a proper show room style kitchen. So many designs to choose from, once we chose the design, colour schemes etc agreed on a price. We just waited a few weeks, delivery came and installation took few days. Amazing finish. Really good price for a show room kitchen. Really happy. The kitchen is one of the important rooms so worth doing right. No regrets. Really happy with the decision. More...

Reviewed on Google Maps

18 July 2018

Fantastic value for money. From Design to install these guys did a fantastic job. Thank you Joe

Reviewed on Yell

16 April 2018

Amazing service from those at Xcel. Love my new kitchen. Excellent quality and the new design has totally transformed the space. Thank you for listening and changing the layout to maximise it's potential. Highly recommend!!! More...

Reviewed on Google Maps

15 April 2018

Best kitchen I've ever had. All the extra trims on the units make all the difference. Listened to us and bent over backwards to get the kitchen we wanted job well done. Big thanks to fitters less than 3 days to fit 10 out of 10. More...

Reviewed on Google Maps

21 February 2018

Outstanding service from planning and design to delivery and fitting. Excellent quality of kitchen units, totally transformed the kitchen with great attention to detail. I am very pleased with the final result and would definitely recommend Xcel Kitchens to everyone! More...

Reviewed on Google Maps

12 January 2018

Great service from start to finish. High quality kitchens at an affordable price. Fantastic design service and helpful throughout. Would highly recommend. Many thanks Azhar. More...

Reviewed on Google Maps

20 November 2017

Went to Xcel kitchens, about half a mile out of Bradford city centre, and was literally blown away. after getting many quotes, some very expensive. I was shown a design that 'xcelled' in every way.
My wife was happy with the design.
I was happy with the price.
We were both very happy with the quality, so what more could I do.
I bought it.
Getting fitted early next year, I will post pictures.
AZ well done.
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Reviewed on Google Maps